Join Our Team as an IT Support Technician!We are Al Serr International a retail company operating in the food sector in Dammam, looking for a skilled IT Support Technician.
Key Responsibilities:- Administer and maintain technical devices: Install and maintain computers, printers, and peripheral devices, ensuring they are ready for operation.
- Network and communication management: Monitor the internal network, ensure stable connectivity between branches and departments, and troubleshoot any technical faults.
- User support: Provide direct technical support to employees, assisting them in resolving software and hardware issues.
- Software installation and updates: Install essential software and regularly update it to prevent vulnerabilities and ensure optimal performance.
- Information security assurance: Implement security policies, perform backups, and protect systems from viruses and intrusions.
- Documentation: Prepare technical reports, document faults and solutions, and create internal user guides.
- Participate in technology projects: Assist in planning and executing new technological initiatives or infrastructure development.
- Coordinate with suppliers: Liaise with technical service providers or external support companies to resolve issues or purchase equipment.
- Continuously stay updated: Keep abreast of the latest technological developments and apply the most suitable ones to enhance the work environment.
Qualifications:- Bachelor's degree in Information Technology, Computer Science, or Computer Engineering.
- Minimum of 5 years of experience in the same field.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience in network management (TCP/IP, DNS, VPN).
- Problem-solving and critical thinking skills.
- Good communication abilities and technical support skills.
Please send your CV to
h@************** with the job title mentioned.
