It Support Technician Jobs in Dammam

About the Role

Nova Water, a leading premium bottled water brand in Saudi Arabia, is seeking an Information Technology Support Specialist to join their team in Dammam. This role is integral to maintaining the company's technological infrastructure and ensuring smooth business operations by providing essential IT support to end-users. The IT Support Specialist will be the primary point of contact for all end-user IT-related issues, including hardware, software, network, and enterprise applications. This position is responsible for the timely logging, diagnosis, and resolution of incidents and service requests, delivering both Level 1 and Level 2 technical support in alignment with agreed service levels to maintain a stable, secure, and productive technology environment.

Key Responsibilities

• Serve as the first point of contact for IT incidents and service requests received via phone, email, ticketing system, and walk-ups.
• Log, categorize, prioritize, and track all incidents and requests in the IT service management (ITSM) / ticketing tool, ensuring agreed service levels (SLAs) are met.
• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, update, and troubleshoot operating systems, Microsoft 365, and standard business applications.
• Administer user accounts, access, and permissions in Active Directory / Microsoft Entra ID and enterprise applications, following approved request and authorization processes.
• Provide first-line support for core enterprise applications such as SAP, e-commerce, and service-management platforms, escalating complex issues to specialist teams or vendors.
• Support corporate telephony, unified communications, and video-conferencing tools, resolving or escalating related issues.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN, and escalate to the infrastructure team where required.
• Set up and onboard new joiners, including hardware provisioning, account creation, software installation, and orientation on IT tools and policies.
• Maintain the IT asset and software-license inventory, including tagging, tracking, and lifecycle records.
• Apply security patches, endpoint protection, and antivirus updates in line with IT security policies.
• Escalate unresolved or complex issues to Level 3 / specialist teams or third-party vendors, and follow through to closure.
• Create and maintain knowledge-base articles, user guides, and FAQs to promote self-service and reduce recurring issues.
• Support IT projects, system rollouts, office moves, and end-user training as required.
• Produce periodic reports on ticket volumes, resolution times, and recurring issues for IT management review.
• Comply with all company policies, procedures, IT governance standards, and relevant regulatory requirements.
• Adhere to information security, data protection, and confidentiality requirements at all times.
• Follow applicable health, safety, and environmental (HSE) guidelines within the work area.
• Maintain accurate and up-to-date documentation of incidents, service requests, IT assets, and work performed.
• Contribute to the continuous improvement of IT services, processes, and end-user satisfaction.
• Perform any other related duties assigned by the line manager within the scope and capacity of the role.

Qualifications and Requirements

• A Bachelor’s degree or diploma in Information Technology, Computer Science, or a related discipline.
• 2 to 4 years of experience in an IT helpdesk, desktop support, or end-user support role, preferably within a medium-to-large enterprise.
• Hands-on experience with Windows operating systems, Microsoft 365, Active Directory, and ITSM / ticketing tools.
• Practical knowledge of desktop and laptop hardware, printers, and peripheral troubleshooting.
• Familiarity with basic networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Exposure to enterprise applications, with SAP experience being preferred, and corporate telephony is an advantage.
• Strong customer-service orientation and excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize tasks effectively, work under pressure, and manage multiple requests simultaneously while meeting agreed service levels.

Technical Skills and Competencies

• IT governance standards
• Information security, data protection, and confidentiality
• Health, safety, and environmental (HSE) guidelines
• IT service management (ITSM) / ticketing tools
• Support for desktops, laptops, mobile devices, printers, and peripherals
• Operating systems and standard business applications
• Microsoft 365
• Active Directory / Microsoft Entra ID
• Enterprise applications (including SAP, e-commerce, and service-management platforms)
• Corporate telephony, unified communications, and video-conferencing tools
• Troubleshooting network connectivity issues (LAN, Wi-Fi, VPN)
• Hardware provisioning, account creation, and software installation
• IT asset and software-license inventory management
• Security patch deployment, endpoint protection, and antivirus updates
• Escalation to Level 3 / specialist teams and third-party vendors
• Knowledge base creation and maintenance
• Support for IT projects, system rollouts, office moves, and end-user training
• Reporting on ticket volumes, resolution times, and recurring issues
• Basic networking concepts (TCP/IP, DNS, DHCP)

Additional Information and Preferred Qualifications

The role is based in Dammam, Eastern Saudi Arabia, and is a full-time position. Working proficiency in English is required, with Arabic being an advantage. Professional certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator (MD-102) are considered an advantage.

About the Role

Siemens Energy is seeking a CT Technical Support Engineer to join its Gas Services division in Dammam, Saudi Arabia. This role is essential for ensuring the efficient and reliable operation of gas turbine units in the region. As the primary engineering focal point (ESPOC) for assigned customers, the engineer will coordinate technical support, manage queries, and ensure timely, high-quality responses to maintain plant availability and customer satisfaction. The position involves close collaboration with customers, field service teams, and global engineering experts, contributing to decarbonization efforts and the modernization of the energy fleet.

The Gas Services division at Siemens Energy focuses on low-emission power generation through comprehensive service and decarbonization solutions. The division manages all gas turbines, steam turbines, and generators, offering opportunities for fleet modernization and digitalization to achieve zero or low-emission power generation.

Key Responsibilities

• Act as the primary engineering focal point (ESPOC) for assigned gas turbine units and customers within the region.
• Coordinate and manage all technical queries, ensuring efficient communication between customers, field service personnel, and global engineering teams.
• Ensure the delivery of timely and high-quality technical responses to support safe and reliable plant operations.
• Lead or actively support root cause analysis (RCA), risk assessments, and troubleshooting activities for technical issues.
• Provide technical support for outage planning and execution, including defining scope, identifying necessary spares, and offering technical recommendations.
• Drive the identification of modification and upgrade (M&U) opportunities to enhance performance and reliability.
• Promote a customer-first mindset and uphold a Zero Harm safety culture in all activities.

Qualifications and Requirements

• Bachelor's degree in Mechanical Engineering or a related engineering discipline.
• A minimum of 5 years of experience in gas turbine maintenance and operation.
• Proven strong troubleshooting and root cause analysis (RCA) capabilities.
• Good understanding of fleet reliability principles, outage management, and performance optimization techniques.
• Excellent communication and coordination skills, with demonstrated experience working within the Kingdom of Saudi Arabia (KSA).
• Experience working effectively with multicultural and global teams.
• Familiarity with materials, manufacturing processes, and repair processes relevant to gas turbines.

Required Skills

• Troubleshooting
• Root Cause Analysis (RCA)
• Communication
• Coordination
• Gas Turbine Maintenance
• Gas Turbine Operation
• Fleet Reliability
• Outage Management
• Performance Optimization
• Materials
• Manufacturing Processes
• Repair Processes

Work Environment and Details

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. Siemens Energy offers a competitive salary package and targeted bonus opportunities. The role provides opportunities to work on a variety of innovative projects. Siemens Energy is committed to diversity and inclusion, fostering a global team of over 130 nationalities.

About the Role

Hilti Saudi Arabia is looking for customer-focused Field Engineers to start their careers within a high-performing team. In this role, you will collaborate with customers, sales teams, contractors, and designers to drive sales of engineering products. Your primary goal will be to educate key influencers in construction projects about the benefits and value of Hilti products, with the aim of securing their specifications during the design phase. You will actively visit job sites to present solutions, identify opportunities, provide technical advice, and offer support, thereby adding value through the application of Hilti products.

Role Responsibilities

• Educate key influencers in construction projects about the benefits and value of Hilti products to secure their specifications in the design phase.
• Visit job sites to present solutions and identify opportunities.
• Provide technical advice, solutions, and support to customers.
• Add value to projects through the effective use of Hilti products.

Qualifications and Requirements

• Bachelor's degree in Civil or Mechanical Engineering.

Required Skills

• Sales-oriented.
• Experience working in technical engineering.
• Effective communication skills, with strong command of the English language, both written and spoken.
• Good organizational skills, with the ability to multitask, prioritize, and manage time effectively.
• Solution-oriented mindset, determined to consistently achieve and exceed goals.

Job and Location Details

The type of work is full-time. The required experience ranges from 0-1 years. The work location is Dammam, Eastern Province, Saudi Arabia.

About Hilti

Hilti is a global leader in construction innovation, committed to "making construction better." With over 34,000 team members in 120 countries, we are driven by continuous learning, growth, and finding new ways to make a lasting impact. We empower our team members to leverage their strengths, work within a diverse and inclusive global team, and tackle meaningful challenges. At Hilti, you will have the opportunity to achieve your ideas, accomplishments, and growth through purpose, passion, and teamwork. Hilti fosters a culture that combines autonomy with teamwork, offering training, development, and career mobility opportunities. Hilti has been recognized as a Great Place to Work in Saudi Arabia, offering national and international growth opportunities. Inclusion is a key focus in how we work, lead, and grow together, with a commitment to embracing diverse ideas and creating an inclusive environment for all.

About the Role

Zeeco, Inc., a global leader in advanced combustion and environmental solutions, is seeking a Sales Application Engineer to join their team in Dammam, Eastern Province, Saudi Arabia. This full-time position is integral to expanding Zeeco's presence and client relationships within the region, supporting industries such as oil & gas, refining, petrochemical, and power with reliable, efficient, and clean technologies.

This role is designed for an individual with 0-1 years of experience who is eager to develop within a technical sales environment. The Sales Application Engineer will support existing and new clients by providing technical assistance, promoting Zeeco's products and services, and identifying new sales opportunities.

Key Responsibilities

• Provide technical assistance to clients, fostering strong relationships and building trust.
• Promote Zeeco's products and services to a diverse client base.
• Identify key personnel within client organizations and establish and maintain effective working relationships.
• Identify, negotiate with, and influence decision-makers to secure business opportunities.
• Assist with the commissioning, startup, and troubleshooting of combustion equipment.
• Understand end-users' needs and identify potential sales opportunities.
• Generate inquiries for Zeeco's offerings.
• Assess equipment and operation status to develop accurate scope definitions for projects.
• Follow up on open quotes and provide timely feedback to clients and internal teams.
• Assist in the closing of sales orders.
• Identify end-user facility maintenance turnaround dates and proactively offer Zeeco products and services.
• Assist in establishing various working agreements with strategic end-users.
• Increase the productivity of Zeeco's manufacturer's representatives through dedicated technical and sales support and education.
• Provide feedback to Zeeco's product groups to drive continuous improvement and innovation.

Qualifications and Requirements

• A Bachelor's degree in engineering is preferred, or significant relevant work experience in combustion equipment is required.
• A strong understanding of combustion equipment is essential.
• Experience within the chemical processing and/or hydrocarbon processing industry is beneficial.
• Demonstrate an independent and proactive work ethic.
• Possess strong problem-solving abilities.
• Exhibit strong written and verbal communication skills.
• Previous customer service or sales experience is advantageous.

Required Skills

• Technical Assistance
• Sales
• Problem-solving
• Communication (Written & Verbal)
• Customer Service

Work Environment and Opportunity

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. As part of the Zeeco team, you will contribute to global engineering projects, develop technical skills, and collaborate with industry professionals. This role offers opportunities for professional growth and engagement with an environment that values innovation and teamwork.

About the Role

Hitachi Energy is seeking a Senior Field Service Engineer to join its team in Dammam, Eastern Province, Saudi Arabia. This full-time position focuses on providing expert technical advice and hands-on support to customers. The role involves the installation, testing, commissioning, and troubleshooting of Hitachi's high-voltage products, ensuring the successful deployment and operation of advanced electrical equipment. The Field Service Engineer will identify and resolve complex issues during product start-up, and evaluate and recommend new equipment or upgrades to meet evolving customer needs, contributing to the reliable functioning of critical power infrastructure.

Key Responsibilities

• Participate in site activities, including installation testing, commissioning, and troubleshooting of Hitachi HV GIS, GCB, LTB, DTB, and other assigned equipment.
• Contribute to PGHV projects and collaborate with project teams as required.
• Coordinate with the tools management department for the proper handling, maintenance, and utilization of High Voltage (HV) tools and test equipment.
• Perform GIS Bay or GIS compartment assembly work, including minor fabrications.
• Troubleshoot and rectify defects in HV products at customer sites, and recommend repairs for Hitachi Energy factories or workshops.
• Support PGHV Service work activities at customer sites and workplaces.
• Operate test equipment for HV product testing, commissioning, and maintenance.
• Apply knowledge of procedures and methods for using special tools for HV product service jobs.
• Share acquired knowledge and skills with colleagues.
• Collaborate with Project Management teams, ensuring compliance with project requirements and site regulations.
• Lead contractors or subcontractors during job execution and coordinate with customers and back-office support for necessary resources.
• Obtain Preliminary Acceptance Certificates (PAC) or signed timesheets from customers upon task completion for invoicing.
• Prepare and submit site reports, activity plans, and resource requirements to management.
• Prepare Method of Statements as required, potentially for customer sharing.
• Adhere to company rules and regulations, maintain professional conduct, and report safety or integrity incidents.
• Implement Hitachi Energy's core values in daily activities.
• Prepare and submit weekly and monthly timesheets and expense reports in a timely manner.
• Obtain travel authorization prior to commencing any travel for site visits or deployments.
• Ensure compliance with all applicable external and internal regulations, procedures, and guidelines.
• Uphold Hitachi Energy's core values of safety and integrity.

Qualifications and Experience

• Bachelor's Degree or Diploma in Electrical Engineering.
• 6-10 years of experience in high voltage products, electrical equipment, switchgears, and HV switchgear protection and control.
• Proficiency in spoken and written English and Arabic.

Required Skills

• Installation testing and commissioning
• Troubleshooting of HV GIS, GCB, LTB, DTB
• Tools management and test equipment operation
• Protection and control systems
• GIS Bay assembly and minor fabrication
• Rectification of HV product defects
• Special tools usage
• Knowledge sharing
• Project Management collaboration
• Leadership of contractors/subcontractors
• Coordination with stakeholders
• Site reporting and activity planning
• Method of statement preparation
• Compliance with regulations and procedures
• Adherence to safety and integrity standards
• Timesheet and expense report preparation
• Travel authorization procedures
• Expertise in high voltage products and electrical equipment
• Experience with switchgears and understanding of HV switchgear protection and control

Work Location and Type

This is a full-time role based in Dammam, Eastern Province, Saudi Arabia.

About the Role

Siemens Energy is seeking an IT/OT Partner to join our team in Dammam, Saudi Arabia. This role is crucial for establishing the IT and Operational Technology infrastructure for our new factory, supporting the launch of our Transformers Asia business unit. You will implement technology solutions and collaborate with cross-functional teams to align with our mission of delivering energy solutions. This position involves contributing to projects that shape the future of energy technology.

Key Responsibilities

• Collaborate with project teams to define and implement IT/OT requirements for the new factory.
• Install and manage network infrastructure, including LAN, WAN, and wireless networks.
• Deploy and administer servers and operating systems to support factory operations.
• Provide first and second-level technical support to end-users for hardware and software issues.
• Implement network security measures to protect the IT/OT environment.
• Ensure compliance with corporate security policies and conduct regular system monitoring.

Qualifications and Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in IT roles, including systems administration and network management.
• Hands-on experience in troubleshooting and providing technical support in industrial settings.
• Familiarity with IT infrastructure, networking hardware, and operating systems.
• Relevant certifications such as CompTIA A+, Network+, and Security+ are preferred.
• Strong analytical skills and a commitment to security and compliance best practices.

Required Skills

• IT infrastructure management
• Systems administration
• Network infrastructure (LAN, WAN, Wireless networks)
• Server deployment and administration
• Operating system management
• Technical support (first and second-level)
• Network security implementation
• Adherence to corporate security policies
• System monitoring
• Troubleshooting in industrial settings
• Networking hardware expertise
• Analytical skills
• Security best practices
• Compliance best practices

Work Environment and Company Information

This is a full-time position located in Dammam, Eastern Province, Saudi Arabia. Siemens Energy is a global energy technology company focused on developing future energy systems. Our Grid Technology division provides solutions for reliable, sustainable, and digital grids. The company is committed to diversity and inclusion, with employees from over 130 nationalities.