It Support Technician Jobs in Dammam

About the Role

Hilti Saudi Arabia is looking for customer-focused Field Engineers to start their careers within a high-performing team. In this role, you will collaborate with customers, sales teams, contractors, and designers to drive sales of engineering products. Your primary goal will be to educate key influencers in construction projects about the benefits and value of Hilti products, with the aim of securing their specifications during the design phase. You will actively visit job sites to present solutions, identify opportunities, provide technical advice, and offer support, thereby adding value through the application of Hilti products.

Role Responsibilities

• Educate key influencers in construction projects about the benefits and value of Hilti products to secure their specifications in the design phase.
• Visit job sites to present solutions and identify opportunities.
• Provide technical advice, solutions, and support to customers.
• Add value to projects through the effective use of Hilti products.

Qualifications and Requirements

• Bachelor's degree in Civil or Mechanical Engineering.

Required Skills

• Sales-oriented.
• Experience working in technical engineering.
• Effective communication skills, with strong command of the English language, both written and spoken.
• Good organizational skills, with the ability to multitask, prioritize, and manage time effectively.
• Solution-oriented mindset, determined to consistently achieve and exceed goals.

Job and Location Details

The type of work is full-time. The required experience ranges from 0-1 years. The work location is Dammam, Eastern Province, Saudi Arabia.

About Hilti

Hilti is a global leader in construction innovation, committed to "making construction better." With over 34,000 team members in 120 countries, we are driven by continuous learning, growth, and finding new ways to make a lasting impact. We empower our team members to leverage their strengths, work within a diverse and inclusive global team, and tackle meaningful challenges. At Hilti, you will have the opportunity to achieve your ideas, accomplishments, and growth through purpose, passion, and teamwork. Hilti fosters a culture that combines autonomy with teamwork, offering training, development, and career mobility opportunities. Hilti has been recognized as a Great Place to Work in Saudi Arabia, offering national and international growth opportunities. Inclusion is a key focus in how we work, lead, and grow together, with a commitment to embracing diverse ideas and creating an inclusive environment for all.

About the Role

Zeeco, Inc., a global leader in advanced combustion and environmental solutions, is seeking a Sales Application Engineer to join their team in Dammam, Eastern Province, Saudi Arabia. This full-time position is integral to expanding Zeeco's presence and client relationships within the region, supporting industries such as oil & gas, refining, petrochemical, and power with reliable, efficient, and clean technologies.

This role is designed for an individual with 0-1 years of experience who is eager to develop within a technical sales environment. The Sales Application Engineer will support existing and new clients by providing technical assistance, promoting Zeeco's products and services, and identifying new sales opportunities.

Key Responsibilities

• Provide technical assistance to clients, fostering strong relationships and building trust.
• Promote Zeeco's products and services to a diverse client base.
• Identify key personnel within client organizations and establish and maintain effective working relationships.
• Identify, negotiate with, and influence decision-makers to secure business opportunities.
• Assist with the commissioning, startup, and troubleshooting of combustion equipment.
• Understand end-users' needs and identify potential sales opportunities.
• Generate inquiries for Zeeco's offerings.
• Assess equipment and operation status to develop accurate scope definitions for projects.
• Follow up on open quotes and provide timely feedback to clients and internal teams.
• Assist in the closing of sales orders.
• Identify end-user facility maintenance turnaround dates and proactively offer Zeeco products and services.
• Assist in establishing various working agreements with strategic end-users.
• Increase the productivity of Zeeco's manufacturer's representatives through dedicated technical and sales support and education.
• Provide feedback to Zeeco's product groups to drive continuous improvement and innovation.

Qualifications and Requirements

• A Bachelor's degree in engineering is preferred, or significant relevant work experience in combustion equipment is required.
• A strong understanding of combustion equipment is essential.
• Experience within the chemical processing and/or hydrocarbon processing industry is beneficial.
• Demonstrate an independent and proactive work ethic.
• Possess strong problem-solving abilities.
• Exhibit strong written and verbal communication skills.
• Previous customer service or sales experience is advantageous.

Required Skills

• Technical Assistance
• Sales
• Problem-solving
• Communication (Written & Verbal)
• Customer Service

Work Environment and Opportunity

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. As part of the Zeeco team, you will contribute to global engineering projects, develop technical skills, and collaborate with industry professionals. This role offers opportunities for professional growth and engagement with an environment that values innovation and teamwork.

About the Role

Hitachi Energy is seeking a Senior Field Service Engineer to join its team in Dammam, Eastern Province, Saudi Arabia. This full-time position focuses on providing expert technical advice and hands-on support to customers. The role involves the installation, testing, commissioning, and troubleshooting of Hitachi's high-voltage products, ensuring the successful deployment and operation of advanced electrical equipment. The Field Service Engineer will identify and resolve complex issues during product start-up, and evaluate and recommend new equipment or upgrades to meet evolving customer needs, contributing to the reliable functioning of critical power infrastructure.

Key Responsibilities

• Participate in site activities, including installation testing, commissioning, and troubleshooting of Hitachi HV GIS, GCB, LTB, DTB, and other assigned equipment.
• Contribute to PGHV projects and collaborate with project teams as required.
• Coordinate with the tools management department for the proper handling, maintenance, and utilization of High Voltage (HV) tools and test equipment.
• Perform GIS Bay or GIS compartment assembly work, including minor fabrications.
• Troubleshoot and rectify defects in HV products at customer sites, and recommend repairs for Hitachi Energy factories or workshops.
• Support PGHV Service work activities at customer sites and workplaces.
• Operate test equipment for HV product testing, commissioning, and maintenance.
• Apply knowledge of procedures and methods for using special tools for HV product service jobs.
• Share acquired knowledge and skills with colleagues.
• Collaborate with Project Management teams, ensuring compliance with project requirements and site regulations.
• Lead contractors or subcontractors during job execution and coordinate with customers and back-office support for necessary resources.
• Obtain Preliminary Acceptance Certificates (PAC) or signed timesheets from customers upon task completion for invoicing.
• Prepare and submit site reports, activity plans, and resource requirements to management.
• Prepare Method of Statements as required, potentially for customer sharing.
• Adhere to company rules and regulations, maintain professional conduct, and report safety or integrity incidents.
• Implement Hitachi Energy's core values in daily activities.
• Prepare and submit weekly and monthly timesheets and expense reports in a timely manner.
• Obtain travel authorization prior to commencing any travel for site visits or deployments.
• Ensure compliance with all applicable external and internal regulations, procedures, and guidelines.
• Uphold Hitachi Energy's core values of safety and integrity.

Qualifications and Experience

• Bachelor's Degree or Diploma in Electrical Engineering.
• 6-10 years of experience in high voltage products, electrical equipment, switchgears, and HV switchgear protection and control.
• Proficiency in spoken and written English and Arabic.

Required Skills

• Installation testing and commissioning
• Troubleshooting of HV GIS, GCB, LTB, DTB
• Tools management and test equipment operation
• Protection and control systems
• GIS Bay assembly and minor fabrication
• Rectification of HV product defects
• Special tools usage
• Knowledge sharing
• Project Management collaboration
• Leadership of contractors/subcontractors
• Coordination with stakeholders
• Site reporting and activity planning
• Method of statement preparation
• Compliance with regulations and procedures
• Adherence to safety and integrity standards
• Timesheet and expense report preparation
• Travel authorization procedures
• Expertise in high voltage products and electrical equipment
• Experience with switchgears and understanding of HV switchgear protection and control

Work Location and Type

This is a full-time role based in Dammam, Eastern Province, Saudi Arabia.

About the Role

EagleBurgmann, a specialist in industrial sealing technology, is seeking a Senior Reliability Engineer to join their team in Al Khobar, Saudi Arabia. This role is focused on enhancing the reliability of mechanical seals within customer installations to ensure operational efficiency and customer satisfaction. The position is within a global technology group committed to environmental and comfort improvements, offering a networked and diverse work environment.

As the primary point of contact for customers regarding mechanical seal reliability, the Senior Reliability Engineer will work to identify and resolve issues, manage claims, and drive improvements. This requires a proactive approach, strong analytical skills, and effective collaboration with internal teams and external stakeholders.

Key Responsibilities

• Manage and improve the reliability of the installed base of mechanical seals at customer sites.
• Address customer pain points related to reliability, acting as a liaison between customers and the EagleBurgmann office to eliminate recurring issues and manage claims.
• Independently perform mechanical seal troubleshooting and root cause analysis (RCA) based on site-collected data, with support from application engineering.
• Support IP & AM Sales teams in troubleshooting, RCA, and claim management during the project stage, requiring direct customer coordination.
• Prepare and submit regular reliability reports (weekly/monthly) to relevant stakeholders.
• Engage with customer departments and participate in technical meetings to resolve mechanical seal failure issues, creating reports that adhere to contractual KPIs.
• Support the improvement of reliability for Fixed Fee programs by coordinating with sales, service, and engineering teams.
• Involve the superior (Service Director) as needed for all customer meetings.
• Ensure efficient collaboration with EagleBurgmann sales, service, and engineering team members.
• Provide consistent on-site support to customers, involving travel of at least three days a week.
• Utilize EagleBurgmann ERP systems, including C4C, SealCarePro, and SAP ByD.
• Prepare service reports, RCA, troubleshooting reports, MTBF analysis, bad actor analysis, and engineering reports for submission to customers and internal teams.
• Coordinate for all cases directly with EagleBurgmann Germany.

Qualifications and Requirements

• Bachelor's Degree in Mechanical Engineering or a similar field.
• A minimum of 5-10 years of technical experience specifically within the Mechanical Seal Industry, including experience in service and on-site activities.
• Good knowledge of Centrifugal Pumps, Agitators, Mixers, and Blowers.
• Awareness of Centrifugal Compressors is considered an added benefit.
• Good knowledge of Wet Mechanical Seals, Supply Systems, and API 682 Standards.
• Fair knowledge of ANSI, Engineering Drawings, Limits & Fits Tolerances, etc.
• Ability to independently install mechanical seals.
• Ability to carry out mid-level troubleshooting at customer sites.
• Good command of spoken and written English. Knowledge of spoken Arabic will be an advantage.
• Ability to multitask and work effectively under pressure.
• Appropriate computer and IT systems skills and knowledge, including MS Office and Document Management systems.

Required Skills

• Mechanical Seals
• Root Cause Analysis (RCA)
• Troubleshooting
• Application Engineering
• Claim Management
• Technical Meetings
• Sales Support
• Service Operations
• Engineering Principles
• ERP Systems (C4C, SealCarePro, SAP ByD)
• MTBF Analysis
• Bad Actor Analysis
• Centrifugal Pumps, Agitators, Mixers, Blowers
• Centrifugal Compressors (Awareness)
• Wet Mechanical Seals
• Supply Systems
• API 682 Standards
• ANSI Standards
• Engineering Drawings
• Limits & Fits Tolerances
• Multitasking
• Working Under Pressure
• MS Office Suite
• Document Management

Work Environment and Location

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia, with responsibilities also covering Dammam. The role requires significant on-site customer support, involving travel of at least three days per week.

Company Culture and Development

EagleBurgmann fosters an inclusive environment that recognizes the value of diversity. The company offers opportunities for international career growth and provides various training programs to support personal development. Employees are encouraged to participate in social and sustainable projects. Performance is recognized through performance-related bonuses.

Join our team as an SLV Maintenance Professional!
We are seeking motivated Saudi fresh graduates who are eager to develop their careers in maintenance operations. As a part of FNRCO, you will gain hands-on experience and support our technical teams in a professional environment.

Key Responsibilities:

• Assist in routine maintenance activities for SLV systems and equipment.
• Support senior technicians in troubleshooting and repair tasks.
• Follow maintenance schedules to ensure timely completion of assigned tasks.
• Adhere to safety procedures and company standards at all times.
• Maintain accurate records of maintenance activities and reports.
• Participate in training programs to enhance technical skills.

Requirements:

• Saudi national (Fresh Graduate).
• Diploma in Electrical, Mechanical, Electronics, or a related field.
• Good English communication skills (written and spoken).
• Basic understanding of technical or maintenance concepts is an advantage.
• Willingness to learn and work in a technical field.
• Strong teamwork and communication skills.