Technical support specialist Jobs in Dammam

Join Baker Hughes as a Technical Support Specialist - Real Time Systems!
At Baker Hughes, we harness the power of our people to drive performance and deliver world-class solutions for our customers. As part of our Oilfield Services business, you will play a crucial role in providing technical expertise that enhances operational efficiency.

Responsibilities:

• Monitor real-time data and manage incidents to ensure customer expectations are met.
• Perform real-time monitoring of drilling activities for safe and efficient operations.
• Assist in diagnosing and troubleshooting Realtime system issues.
• Proactively identify and resolve technical incidents.

Qualifications:

• Associate Diploma, technical degree or Bachelor's required.
• Experience in technical support, remote operations or IT support preferred.
• Able to work shifts in the field.
• Strong problem-solving and communication skills.

Work Schedule: 12-hour shifts with 247 support.

Why Join Us?
We offer a modern work-life balance, private medical care, life insurance, financial programs, and more. Our workforce is our greatest asset, and we invest in their health, well-being, and professional development. Come and push the boundaries of what’s possible with Baker Hughes!

Job Summary
We are seeking a highly motivated and skilled Technical Support Specialist (TSS) to join our dynamic IT team. In this role, you will be responsible for providing technical support to end users, ensuring smooth operations of IT infrastructure, and resolving technical issues (on-site/remotely). This position requires both strong customer service skills and technical expertise in managing and troubleshooting/diagnosing IT systems and resolving complex issues across multiple platforms, and will require installing, configuring, maintaining hardware or software and offer user training.

Responsibilities:

• User Support & Service Desk – Provide first-line IT support via calls, emails, and tickets, troubleshooting hardware, software, and network issues while ensuring timely resolutions within SLAs.
• Infrastructure & Network Maintenance – Assist in monitoring and maintaining IT infrastructure, including servers, networks, and cloud services, while ensuring system stability and security.
• Software & System Administration – Install, configure, and deploy applications, manage system upgrades, and ensure smooth software rollouts with minimal downtime.
• Ticketing & Documentation – Maintain detailed records of support requests, document troubleshooting steps, and contribute to a knowledge base for future reference and process improvements.
• Security & Data Protection – Support IT security protocols, monitor vulnerabilities, assist in disaster recovery efforts, and ensure compliance with data protection policies.
• Training & Collaboration – Provide end-user training, share knowledge on IT best practices, and work cross-functionally to resolve technical issues and implement new solutions.

Skills:

• Customer-Centric Support – Strong problem-solving skills with a focus on delivering exceptional service and resolving technical issues efficiently, often remotely.
• Communication & Collaboration – Excellent verbal, written, and email communication skills, with the ability to explain technical concepts clearly and work effectively in teams.
• Time Management & Adaptability – Ability to prioritize tasks, manage multiple requests in fast-paced environments, and adapt to evolving technologies.
• Attention to Detail & Technical Precision – A keen eye for identifying and addressing issues thoroughly, ensuring accuracy in troubleshooting and documentation.

Requirements:

• Industry / Domain: Information Technology
• Necessary Knowledge and Experience: 2+ years of service desk and user support
• Education and Certification Requirements: Information technology diploma (at least 2 years), ITIL Foundations (Service Management), CompTIA's A+ certification or similar
• Languages: English (Advanced Proficiency), Arabic (Native)

About the Role:
The Junior Technical Support Specialist will serve as a critical point of contact for customers experiencing technical issues with their products or services. This role requires a detail-oriented and proactive individual who possesses a strong understanding of technical troubleshooting and customer service best practices.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat to provide technical support and troubleshooting assistance.
• Diagnose and resolve technical issues related to hardware, software, and network problems, ensuring timely resolution.
• Maintain detailed records of support interactions in the ticketing system for tracking purposes and future reference.
• Collaborate with senior technical staff to escalate complex issues that require in-depth technical knowledge for further resolution.
• Provide training and guidance to customers on how to utilize products effectively to prevent common issues.
• Monitor and follow up on assigned tickets to ensure resolution within Service Level Agreements (SLAs).
• Assist in creating and maintaining a comprehensive knowledge base that documents common issues and their resolutions.
• Participate in team meetings to discuss ongoing issues and share insights for process improvements.

Requirements:

• A minimum of 12 years of experience in technical support or related field.
• Strong understanding of computer hardware and software, networking concepts, and operating systems (Windows, MacOS, and Linux).
• Proven ability to troubleshoot technical issues effectively and efficiently with a focus on resolution.
• Excellent verbal and written communication skills, demonstrating clarity in relaying technical information to end-users.
• Ability to work collaboratively within a team setting while maintaining a customer-first mindset.
• Familiarity with ticketing systems and remote troubleshooting tools.
• Strong analytical and problem-solving skills with attention to detail.
• Capacity to manage multiple priorities and adjust to changing circumstances in a fast-paced environment.
• Proficiency in documenting processes and creating support documentation for future reference.

About the Role:
The Junior Technical Support Specialist will serve as a critical point of contact for customers experiencing technical issues with their products or services. This role requires a detail-oriented and proactive individual who possesses a strong understanding of technical troubleshooting and customer service best practices.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat to provide technical support and troubleshooting assistance.
• Diagnose and resolve technical issues related to hardware, software, and network problems, ensuring timely resolution.
• Maintain detailed records of support interactions in the ticketing system for tracking purposes and future reference.
• Collaborate with senior technical staff to escalate complex issues that require in-depth technical knowledge for further resolution.
• Provide training and guidance to customers on how to utilize products effectively to prevent common issues.
• Monitor and follow up on assigned tickets to ensure resolution within Service Level Agreements (SLAs).
• Assist in creating and maintaining a comprehensive knowledge base that documents common issues and their resolutions.
• Participate in team meetings to discuss ongoing issues and share insights for process improvements.

Requirements:

• A minimum of 12 years of experience in technical support or related field.
• Strong understanding of computer hardware and software, networking concepts, and operating systems (Windows, MacOS, and Linux).
• Proven ability to troubleshoot technical issues effectively and efficiently with a focus on resolution.
• Excellent verbal and written communication skills, demonstrating clarity in relaying technical information to end-users.
• Ability to work collaboratively within a team setting while maintaining a customer-first mindset.
• Familiarity with ticketing systems and remote troubleshooting tools.
• Strong analytical and problem-solving skills with attention to detail.
• Capacity to manage multiple priorities and adjust to changing circumstances in a fast-paced environment.
• Proficiency in documenting processes and creating support documentation for future reference.