Job Title: Customer Service Specialist
Job Description: In the role of Customer Service Specialist, you will be responsible for providing advice and essential information to customers, responding to their inquiries, and processing basic requests using phone and electronic communication.
Key Duties and Responsibilities:- Responding to customer questions and basic inquiries.
- Advising on facility products and services.
- Processing customer requests such as sending messages or forms.
- Resolving basic customer complaints and referring more complex issues.
- Recording inquiries and complaints and reporting the resolved solutions.
- Adhering to procedural guidelines and established policies.
Qualifications: Two-year diploma after high school in Sales Management
Skills:- Sales Statistics - Advanced
- Overseeing Sales Activities - Advanced
- Communicating with Customer Service Department - Advanced
- Analyzing Customer Service Surveys - Advanced
Languages: English - Intermediate