Customer Services Jobs in Makkah

• Identify new business opportunities and develop sales pipelines.
• Prepare and deliver technical presentations and product demonstrations.
• Conduct site visits and assessments to understand customer needs.
• Negotiate pricing and agreements to close deals.
• Build strong relationships with MEP consultants and contractors.
• Represent Carrier at industry exhibitions and seminars.
• Submit sales activity reports consistently.

• Bachelor’s degree in Electrical/Mechanical Engineering or a related field.
• 3-5 years of experience in BMS or HVAC sales.
• Hands-on knowledge of major BMS brands (*, Honeywell, Siemens).
• Strong understanding of BMS architecture and HVAC controls.
• Excellent communication, presentation, and negotiation skills.
• Fluent in English; Arabic is a plus.

• Greet Visitors: Welcome customers and guests, guiding them to the appropriate department or person.
• Manage Communications: Answer phone calls, redirect them, and accurately log messages.
• Coordinate Appointments: Schedule meetings and reserve conference rooms using digital systems.
• Handle Correspondence: Receive and distribute mail, packages, and electronic messages.
• Security and Control: Monitor the visitor log and issue access badges to ensure facility security.
• Administrative Support: Perform office tasks such as photocopying, filing, and data entry.

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure in-depth knowledge of menu offerings.
• Follow correct reporting procedures when faced with issues.
• Adhere to Hilton grooming standards, including uniform dress code and personal hygiene.
• Assist callers courteously and promptly.
• Maintain a good understanding of the restaurant's seating arrangements.
• Comply with hotel security, fire regulations, and health and safety legislation.

• Positive attitude and good communication skills.
• Commitment to delivering high levels of customer service.
• Excellent grooming standards.
• Flexibility to adapt to various work situations.
• The ability to work independently or as part of a team.

• A degree in a relevant area.
• Experience in the Food and Beverage industry.
• Previous experience in cash handling.
• Knowledge of Food Hygiene Regulations.

• Identify new business opportunities and develop sales pipelines.
• Prepare and deliver technical presentations, solution proposals, and product demonstrations.
• Conduct site visits to understand customer requirements.
• Negotiate pricing and terms to successfully close deals.
• Build strong relationships with MEP consultants, contractors, and clients.
• Represent Carrier at industry events and seminars.
• Submit regular sales activity and pipeline reports.

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or related field.
• 3-5 years of experience in BMS, HVAC controls, or low-current systems sales.
• Hands-on knowledge of major BMS brands (*, Honeywell, Siemens).
• Strong understanding of BMS architecture and HVAC equipment.
• Excellent communication and negotiation skills.
• Fluent in English; Arabic is a plus.

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.
• The employee may be assigned additional tasks within their scope of work based on business needs.

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

• Support the daily operations of the Communication Center.
• Ensure exceptional service to guests and effective communication within the team.
• Assist in managing the department according to brand standards.

• Convert inquiries into confirmed bookings swiftly.
• Respond positively to sales inquiries to generate future opportunities.
• Identify and pursue sales leads as necessary.
• Ensure accurate completion of all reservations, aligning with guest expectations.
• Deliver prompt and efficient service while upholding the hotel brand standards.

• A passion for delivering exceptional service.
• Professional telephone manners and top-notch communication skills.
• Strong organizational and administrative abilities.
• Intermediate proficiency in computer usage.

• Previous experience in a reservations environment.
• Relevant tertiary qualifications or collegiate-level degrees.

• Collect and reconcile deposited envelopes from the Front Office safe on a daily basis.
• Report any missing envelopes to the Director of Finance or Financial Controller immediately.
• Liaise with the money exchange company to exchange foreign currency for local currency.
• Check each item in the envelope against the enclosed list and record any discrepancies.
• Maintain a tidy and organized safe.

• Manage the front desk operations.
• Facilitate effective communication with patients.
• Handle appointment scheduling and patient inquiries.
• Ensure the reception area is welcoming and organized.

• Diploma or higher.
• Excellent communication skills.
• Proficiency in computer use.
• Ability to communicate in English.

• Deliver a first-class customer experience.
• Communicate RFQs promptly to respective teams.
• Analyze and process customer orders through the ERP system.
• Ensure all required documentation is verified and compliant with regulations.
• Oversee logistics to ensure timely delivery.
• Act as the main contact for customers from order to delivery.
• Identify, analyze, and prioritize customer issues, formulating resolution plans.
• Forecast demand and maintain inventory levels.
• Work with local vendors to ensure contracts are favorable.
• Provide constructive feedback for process improvement.
• Maintain accurate records of customer interactions and transactions.
• Perform monthly/weekly performance reporting as required.
• Ensure the ERP system is updated and efficient.

• Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
• Strong customer orientation.
• Fluent in English, Arabic is a plus.
• Proficient in MS Office, especially Excel.
• Knowledge of ERP systems (IFS or SAP is desirable).
• Proactive and can manage workflow independently.

• Strong verbal and written communication skills.
• Organized with a sense of urgency and attention to detail.
• Capable of working under pressure and multi-tasking.
• Ethical, transparent, and innovative.

Marketer to make connections with potential clients
and conduct field visits to secure contracts

• Guest Reception & Support: Greet guests with care, manage bookings, and ensure a pleasant check-in/check-out experience.
• Operational Support & Flexibility: Maintain cleanliness and organization, coordinate with teams, and adapt to operational needs.
• Guest Engagement & Experience Enhancement: Foster personalized relationships and guide guests towards meaningful experiences.
• Safety, Cultural Sensitivity & Environment: Ensure operations follow health protocols and maintain a respectful environment.
• Cashiering & Reporting: Handle transactions accurately and assist with inventory management.
• Upselling, Retail & Revenue Contribution: Promote services and products, contributing to overall revenue goals.
• Team Collaboration & Communication: Work closely with various teams for smooth operations.

• Minimum 1 year experience in a similar role within a wellness or luxury hospitality setting.
• Familiarity with POS systems and basic reporting procedures.
• Proficiency in English, with Arabic being a plus.
• Experience in upselling services or retail preferred.

• Strong guest communication skills.
• High attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort in a multicultural setting.
• Proficient with digital tools for scheduling and payments.