Customer Services Full-time Jobs in Makkah

Join Nahdi Medical Co. as a Medical Insurance Senior Specialist! We are looking for a dedicated individual to lead and manage the medical approvals, insurance claiming, and billing processes with insurance companies. Your role will be crucial in minimizing rejections and ensuring timely payments to enhance our polyclinic's profitability.

Key Accountabilities:

• Manage instant approvals for insurance guests and analyze data to enhance the claims process.
• Review and verify claims along with necessary data and match reports with insurance companies’ systems (Tawuniya, DHS, and Bupa).
• Communicate and negotiate with insurance companies to reduce claim rejections.
• Review patient records utilizing medical coding procedures.
• Assist patients in understanding their medical benefits and updating internal databases related to patient records and billing.
• Collaborate with various departments on medical insurance claims, and perform additional duties as assigned.

Work Environment:

• Indoors: 100%
• Working Days: 6 Days
• Days Off: 1 Day
• Working Hours: 8-hour shifts with a 1-hour break.

Job Requirements:

• Education: High School Diploma (University degree preferred).
• Experience: 2 years in Medical Insurance.
• Skills: Proficient in Microsoft Office.
• Languages: Fluent in English and Arabic (spoken and written).

Benefits:

• Medical insurance.

At Nahdi, we are united behind our goal to positively impact every guest we serve. Join us and find your beat!

Join Hilton as a Hostess!
At Hilton, we dedicate ourselves to creating exceptional guest experiences, and we are looking for a Hostess to join our dynamic team in the Makkah region. As a Hostess, you will be the first point of contact for our guests, responsible for ensuring they feel welcomed and valued. Your positive attitude and excellent communication skills will be vital in delivering high levels of customer service.

Key Responsibilities:

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of the menu and all products available.
• Follow correct reporting procedures when faced with issues.
• Practice Hilton Grooming standards including uniform dress code and personal hygiene.
• Assist callers courteously and accurately relay messages, ensuring they are legible and timely.
• Possess a good understanding of the restaurant's seating arrangements.
• Comply with hotel security, fire regulations, and health and safety legislation.

Qualifications:

• Positive attitude and commitment to providing high levels of customer service.
• Good communication skills (oral and written).
• Excellent grooming standards.
• Flexibility to adapt to various work situations.
• Ability to work independently and as part of a team.

Preferred Skills:

• Degree in a relevant area.
• Experience in the Food and Beverage industry.
• Prior experience handling cash.
• Knowledge of Food Hygiene Regulations.

Join us at Hilton, where we fill the earth with the light and warmth of hospitality, providing remarkable experiences to our valued guests every day!

Join the Grand Hyatt team as a Hostess!

At Grand Hyatt, we pride ourselves on providing exceptional service to our guests. In this role, you will be responsible for creating a welcoming environment and ensuring that our customers receive top-notch service from the moment they arrive.

Key Responsibilities:

• Receive guests at the hotel's restaurants and manage seating arrangements.
• Assist in managing inventory of the outlet effectively.
• Support service staff during peak hours, ensuring a smooth flow of operations.

Qualifications:

• A relevant degree or diploma in Hospitality or Tourism Management is preferred.
• At least 2 years of work experience in hotel operations.
• Strong customer service, communication, and interpersonal skills.

Join us and be a part of an exciting environment where luxury meets comfort!

Join SGS as a Cashier and Accounts Payable!

As the world’s leading testing, inspection, and certification company, SGS is dedicated to quality, integrity, and sustainability. We are seeking a detail-oriented Cashier/Accounts Payable to manage cash and bank transactions, ensure compliance with financial policies, and maintain accurate financial records.

Key Responsibilities:

• Receive, record, and process cash, cheque, and bank transfer payments accurately.
• Issue official receipts and document all collections appropriately.
• Prepare daily cash collection reports and reconcile cash balances.
• Ensure timely deposit of cash collections into the bank.
• Maintain accurate petty cash and bank records.
• Perform bank reconciliations within defined timelines.
• Coordinate with Finance and Operations teams regarding customer payments and outstanding balances.
• Support internal and external audits by providing required documentation.

Qualifications:

• Diploma or bachelor’s degree in accounting, Finance, or a related field.
• Previous experience in a cashier, accounts payable, or finance role is preferred.
• Strong attention to detail and accuracy.
• Proficiency in MS Excel and accounting systems.
• Ability to work under pressure and meet deadlines.

Join us in enabling a better, safer, and more interconnected world!

Join the Grand Hyatt Team!
As a Host in the Communication Center, you will play a crucial role in ensuring the smooth operation of our department aligned with Hyatt International's Corporate Strategies and brand standards. Your responsibilities will include assisting in managing day-to-day operations, covering hotel operators, order takers, and designated guest service officers.

Qualifications:

• Relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.
• Excellent customer service, communication, and interpersonal skills.

Join Rotana Hotels as a Telephone Operator!
We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

Key Responsibilities:

• Receive every guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain an up-to-date knowledge of the hotel and local services.
• Utilize the Opera guest profile system to maintain guest awareness.
• Complete long-distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake-up call sheet and deliver calls promptly and to the established standard.
• Ensure the proper operation of the switchboard for fast and efficient call transferring.
• Take messages for guests and management as per the required standard.

Education, Qualifications & Experience:
You should ideally have a diploma/degree in the hospitality field with similar previous work experience. Excellent written and verbal English communication skills along with strong voice modulation abilities are essential. Computer literacy and previous experience with Opera are advantageous.

Knowledge & Competencies:
The ideal candidate will be customer-driven with a proactive personality and an approachable character. You will thrive in a fast-paced environment and work well under pressure as part of a multi-cultural team, exhibiting competencies such as:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Join Carrier as a Field Salesperson!
Carrier is the leading worldwide provider of innovative HVAC solutions and services. With a strong commitment to sustainability and excellence, we are looking for a dedicated Field Salesperson to enhance our sales team. This role is essential to drive the sales of our Building Management Systems (BMS) solutions and ensure customer satisfaction.

Roles & Responsibilities:

• Identify new business opportunities and develop sales pipelines.
• Prepare and deliver technical presentations and product demonstrations.
• Conduct site visits and assessments to understand customer needs.
• Negotiate pricing and agreements to close deals.
• Build strong relationships with MEP consultants and contractors.
• Represent Carrier at industry exhibitions and seminars.
• Submit sales activity reports consistently.

Qualifications:

• Bachelor’s degree in Electrical/Mechanical Engineering or a related field.
• 3-5 years of experience in BMS or HVAC sales.
• Hands-on knowledge of major BMS brands (*, Honeywell, Siemens).
• Strong understanding of BMS architecture and HVAC controls.
• Excellent communication, presentation, and negotiation skills.
• Fluent in English; Arabic is a plus.

Carrier values diversity and offers equal employment opportunities. If you are passionate and driven to acquire knowledge, we invite you to apply today!

Join Our Team as a Receptionist at BON Cafe!
We are excited to announce a vacancy for the position of Receptionist at BON cafe - Modern BON co, a premier establishment in the food and beverage sector located in Jeddah, Makkah, Saudi Arabia. This role offers an excellent opportunity to be the first point of contact for our visitors while contributing to a welcoming and efficient environment.

About Us:
BON cafe is an emerging brand specializing in coffee products and services. Our mission is to provide top-quality coffee through beautifully designed service units across various locations in Saudi Arabia.

Position Overview:
As a Receptionist, you will play a crucial role in creating a positive impression for our guests, managing incoming communications, and providing essential administrative support to ensure smooth operations.

Main Responsibilities:

• Greet Visitors: Welcome customers and guests, guiding them to the appropriate department or person.
• Manage Communications: Answer phone calls, redirect them, and accurately log messages.
• Coordinate Appointments: Schedule meetings and reserve conference rooms using digital systems.
• Handle Correspondence: Receive and distribute mail, packages, and electronic messages.
• Security and Control: Monitor the visitor log and issue access badges to ensure facility security.
• Administrative Support: Perform office tasks such as photocopying, filing, and data entry.

Inclusion is part of our work culture, and we welcome applicants with disabilities as well.
We invite you to submit your resume to join a vibrant team committed to excellence in customer service.

Join Our Team as a Customer Service Specialist!
Are you ready to be a key player in a company that protects millions of people daily? PRÆSIDIAD, the home to global brands like Betafence and Hesco, specializes in security, defense, and the protection of people and assets worldwide.

THE ROLE:
This combined role of Customer Service Specialist cum Supply Chain Coordinator is designed to ensure a seamless customer experience. You will be responsible for managing customer inquiries, providing excellent service, managing orders, and overseeing logistics to ensure timely delivery. Your strong communication and problem-solving skills, along with a solid understanding of supply chain management, will be vital in acting as the voice of the customer within the company.

KEY RESPONSIBILITIES:

• Deliver a first-class customer experience.
• Communicate RFQs promptly to respective teams.
• Analyze and process customer orders through the ERP system.
• Ensure all required documentation is verified and compliant with regulations.
• Oversee logistics to ensure timely delivery.
• Act as the main contact for customers from order to delivery.
• Identify, analyze, and prioritize customer issues, formulating resolution plans.
• Forecast demand and maintain inventory levels.
• Work with local vendors to ensure contracts are favorable.
• Provide constructive feedback for process improvement.
• Maintain accurate records of customer interactions and transactions.
• Perform monthly/weekly performance reporting as required.
• Ensure the ERP system is updated and efficient.

REQUIRED SKILLS AND EXPERIENCE:

• Minimum 5 years of experience in a Customer Service role, preferably in Industrial Engineering.
• Strong customer orientation.
• Fluent in English, Arabic is a plus.
• Proficient in MS Office, especially Excel.
• Knowledge of ERP systems (IFS or SAP is desirable).
• Proactive and can manage workflow independently.

PERSONAL TRAITS:

• Strong verbal and written communication skills.
• Organized with a sense of urgency and attention to detail.
• Capable of working under pressure and multi-tasking.
• Ethical, transparent, and innovative.

If you meet the requirements and find this opportunity exciting, don't hesitate to apply!

Join Hilton as a Hostess!
As a Hostess at Hilton, you will play a crucial role in ensuring our guests feel welcomed and at home. Your friendly demeanor and exceptional service skills will contribute to delivering the highest degree of guest satisfaction.

Your Responsibilities:

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure in-depth knowledge of menu offerings.
• Follow correct reporting procedures when faced with issues.
• Adhere to Hilton grooming standards, including uniform dress code and personal hygiene.
• Assist callers courteously and promptly.
• Maintain a good understanding of the restaurant's seating arrangements.
• Comply with hotel security, fire regulations, and health and safety legislation.

What We Are Looking For:
A successful Hostess at Hilton should exemplify the following qualities:

• Positive attitude and good communication skills.
• Commitment to delivering high levels of customer service.
• Excellent grooming standards.
• Flexibility to adapt to various work situations.
• The ability to work independently or as part of a team.

Desirable Qualifications:

• A degree in a relevant area.
• Experience in the Food and Beverage industry.
• Previous experience in cash handling.
• Knowledge of Food Hygiene Regulations.

About Hilton:
Hilton is a leading global hospitality company known for its exceptional customer experiences across its wide-ranging portfolio of hotels and resorts. With a century of history, Hilton continues its commitment to providing the finest accommodations and services to business and leisure travelers alike. We operate with a vision to spread the light and warmth of hospitality around the world.

Join Carrier as a Field Salesperson!
Carrier, the leading worldwide provider of HVAC, refrigeration, and fire security solutions, is looking for a talented individual to help drive sales and deliver exceptional service.

Role Purpose:
As a Field Salesperson, you will take charge of selling Building Management Systems (BMS) solutions, striving to achieve our revenue and profitability targets. You will act as both a technical and commercial link between customers and our internal engineering teams.

Key Responsibilities:

• Identify new business opportunities and develop sales pipelines.
• Prepare and deliver technical presentations, solution proposals, and product demonstrations.
• Conduct site visits to understand customer requirements.
• Negotiate pricing and terms to successfully close deals.
• Build strong relationships with MEP consultants, contractors, and clients.
• Represent Carrier at industry events and seminars.
• Submit regular sales activity and pipeline reports.

Minimum Requirements:

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or related field.
• 3-5 years of experience in BMS, HVAC controls, or low-current systems sales.
• Hands-on knowledge of major BMS brands (*, Honeywell, Siemens).
• Strong understanding of BMS architecture and HVAC equipment.
• Excellent communication and negotiation skills.
• Fluent in English; Arabic is a plus.

At Carrier, we value diversity and inclusion as key drivers of innovation. Join us to make a difference in the world through intelligent climate solutions.

Job Purpose

Managing and activating the social media channels for a company specializing in hotel bookings in Makkah and Madinah in a way that serves sales, generates demand, and supports customer service, through organized content, seasonal campaigns, and turning interactions into inquiries and actual bookings, not just views.

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Role Scope

• The role is operational + analytical, not just creative.

• Works directly with:

  • Reservation Management

  • Customer Service (WhatsApp)

  • Paid Advertising

• Focuses on Makkah & Madinah Hotels + Seasons.

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Key Responsibilities

1. Channel Management

• Managing accounts:

  • Snapchat 

  • Tiktok

  • Instagram

  • X (Twitter)

• Scheduling content according to:

  • Seasons (Ramadan – Umrah – Holidays)

  • Enriching and educational content

• Maintaining the tone and identity of the company (professional, reliable, not overly promotional).

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2. Revenue-Oriented Content

• Producing content that serves:

  • Proximity to the holy mosque

  • Views

  • Economic options

  • Early booking

• Linking all content to:

  • Clear Call to Action (WhatsApp / Link)

  • Scenario of expected questions from the customer

• Working with the team to ensure:

  • Content matches real capabilities

  • Not creating misleading expectations.

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3. Managing Seasonal Campaigns

• Preparing content plans for:

  • Ramadan

  • The last ten days

  • Hajj

  • Peak seasons

• Recycling successful content.

• Supporting advertising campaigns with consistent content.

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4. Integration with Customer Service

• Coordinating with the WhatsApp team to ensure:

  • Responses are consistent with posted messages

  • Knowing the most frequently asked questions coming from social media

• Suggesting improvements for:

  • Automated responses

  • Welcome messages

  • Customer journey pathways.

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5. Analysis and Performance Measurement

• Tracking indicators such as:

  • Number of inquiries from each platform

  • Type of customers (serious / curious)

  • Top converting content

• Preparing brief reports:

  • Weekly (operational)

  • Monthly (analytical)

• Providing actionable recommendations (stop / enhance / modify).

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KPIs

• Number of inquiries via WhatsApp from social media

• Cost per inquiry (including ads)

• Real engagement rate (not just Views)

• Content that led to actual bookings

• Adhering to the schedule and seasons

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Required Skills

Core Skills

• Deep understanding of social media platforms (especially Snapchat).

• Clear Arabic writing suitable for the religious/spatial context.

• Ability to convert information into short and compelling content.

• High organization and scheduling.

Analytical Skills

• Reading Insights

• Linking performance to sales

• Understanding the customer journey from content → WhatsApp → Booking

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Preferred Experience

• Experience in:

  • Tourism / bookings / hotels / Makkah

• Working with sales or customer service teams.

• Previous experience with seasonal content.

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What this job is NOT

• ❌ This is not a "content creator only" job.

• ❌ This is not a general trends job.

• ❌ This is not a personal account or Influencer.

About the Role:
As a Customer Service Officer, you will play a vital role in ensuring high levels of sales and customer satisfaction at your designated Car Rental branch. Your responsibilities will involve team management, customer interactions, cash management, and service delivery in accordance with corporate guidelines.

Responsibilities:

• Contribute to regional sales plans and lead sales activities to meet agreed targets.
• Monitor sales results and take corrective actions as necessary.
• Implement customer delight initiatives and monitor customer satisfaction scores.
• Ensure compliance with corporate guidelines for customer transactions and resolve any issues promptly.
• Manage escalated customer issues to meet branch counter targets.
• Perform additional tasks as assigned by the Senior Manager - Regional Rental to meet departmental objectives.

Qualifications:

• 1 - 3 years of relevant work experience.
• High School Graduate or Diploma preferred.
• Proficiency in English.
• Excellent communication skills and customer service etiquette.
• Ability to multitask, prioritize, and organize work.
• Flexibility in work approach.

Join us!
Namq Company | Namq Company is a leading company in the coffee field looking for an operations operator (cashier) for several cities in the Kingdom of Saudi Arabia.

Job Title: Cashier
Working Hours: 8 hours daily
Working Days: 6 days a week
Salary: 5100 Riyals before deductions for insurance
Work Environment: We provide a professional work environment with opportunities for development and career growth.

Requirements:

• Preferred to have a valid health card
• Previous experience in coffee shops

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Join Our Team as a Receptionist at Hyatt House!
Be a part of a dynamic team that creates a welcoming environment for guests at Hyatt House.

About the Role:
The House Host is responsible for delivering exceptional service, maintaining cleanliness, and providing a comfortable atmosphere for guests. You'll be the face of our hotel, welcoming visitors and ensuring their needs are met.

Key Responsibilities:

• Guest Experience: Greet every guest with a smile, use their name to personalize service, and provide quick assistance to enhance their stay.
• Customer Service: Address guest inquiries and complaints courteously and efficiently, ensuring resolution and guest satisfaction.
• Financial Accountability: Adhere to financial and record-keeping standards, ensuring accurate reporting of financial information.
• Operational Duties: Answer phones, assist with registrations, control room keys, and provide information about hotel services and local attractions.
• Team Collaboration: Work closely with colleagues and other departments to enhance guest satisfaction and maintain operational efficiency.

Qualifications:
We are looking for friendly, dedicated individuals with excellent communication skills and a passion for hospitality. If you are a team player dedicated to excellent service, we would love to have you join us.