موظف استقبال Jobs in Makkah

About the Role

Fakeeh Care Group is seeking a dedicated and organized OBD Booking Senior Officer to join our team in Makkah, Saudi Arabia. This full-time position is crucial for ensuring the smooth operation of our outpatient clinics by managing doctor schedules, patient appointments, and related administrative tasks. The ideal candidate will be adept at handling a high volume of inquiries and possess excellent communication and customer service skills.

Key Responsibilities

• Accurately enter Outpatient Department (OPD) doctors' schedules into the system.
• Review the daily Outpatient Clinic schedule to ensure its accuracy and the availability of medical staff.
• Apply cancellations, sick leave, or any other changes to the outpatient clinic schedule sheet as provided by the Outpatient Director or via internal mail.
• Check physicians' leave requests to ensure that clinics are appropriately closed during their absence.
• Inform the Medical Records unit of any duplication identified in medical records.
• Perform all necessary call center functions to cover any shortages in OPD bookings.
• Respond to customer inquiries and complaints accurately and within the established time frame.
• Coordinate with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly.
• Monitor and track patient appointments to ensure efficient clinic flow and minimize patient waiting times.
• Assist patients with appointment rescheduling or cancellations, providing alternative options when necessary.
• Provide support to patients and families by giving clear directions to OPD facilities and assisting with any appointment-related questions.
• Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

• Ability to handle a high volume of calls or inquiries in a timely and efficient manner.
• Experience required: 0-1 year.

Required Skills

• Strong communication skills.
• Excellent customer service skills.

Work Environment and Details

This is a full-time position located in Makkah, Saudi Arabia. The role is integral to the operational efficiency of Fakeeh Care Group's outpatient services.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Jeddah and Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to creating memorable guest experiences. As a Guest Experience Expert, you will be empowered to take initiative and provide a range of services to enhance the guest journey from arrival to departure. Your role will involve ensuring every guest interaction, from operational tasks to addressing requests and sharing local insights, contributes positively to their overall experience.

Sheraton Hotels & Resorts, a brand within Marriott International, has been a place for people to gather and connect since 1937. We aim to invite, welcome, and connect guests through engaging experiences and thoughtful service. If you are a team player committed to delivering meaningful guest experiences and contributing to our mission, we encourage you to explore this career opportunity.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role typically include:

• Delivering a range of services to guide guests throughout their stay, ensuring a positive experience.
• Taking initiative to address guest requests and operational needs proactively.
• Completing necessary reports and administrative tasks related to guest services.
• Sharing information about the local area to enhance the guest experience.
• Ensuring all guest interactions and transactions are handled professionally.
• Contributing to a safe work environment by adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets and upholding quality standards.
• Ensuring uniform, personal appearance, and communications are professional at all times.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.
• Must be able to stand, sit, or walk for extended periods.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Willingness to perform other reasonable job duties as requested.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Location

This is a full-time, non-management position located at North Corniche, Jeddah, Saudi Arabia, 21424. The role is based in the Jiddah and Makkah regions of Saudi Arabia, with specific cities of operation being Jeddah and Makkah. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an environment where unique perspectives are celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.

About the Role

The Islamic Development Bank (IsDB) announces its need to fill the position of Administrative Support Officer within the framework of additional work, under a contract with a third party. This role plays a pivotal part in providing comprehensive administrative support within the President's complex, specifically in Strategy, Budget, and Corporate Performance Management (SBCP). The successful candidate will be responsible for ensuring the smooth and efficient workflow within the department by managing diverse administrative tasks and supporting departmental initiatives.

The work location is at the headquarters of the Islamic Development Bank in Jeddah, Saudi Arabia, and this opportunity offers a contribution to a leading multilateral development institution.

Key Tasks and Responsibilities

• Manage the Director's schedule, respond to inquiries, and provide administrative support by presenting information about projects and services, including clearly and easily explaining technical capabilities.
• Conduct research and gather data relevant to meeting discussions to ensure proper understanding of issues and follow-up as needed.
• Support the preparation of the department's annual budget plan.
• Process Purchase Requisitions (PRs) through the SAP system.
• Submit travel requests and process expense settlements for the Director's official missions.
• Draft and finalize correspondence and documents for the Director's review and approval via DocuSign.
• Assist in coordinating, reviewing, and finalizing reports submitted to BED.
• Support Heads of Departments in preparing presentations.
• Assist the team in planning and organizing events, workshops, and capacity-building activities.
• Organize and streamline workflows to ensure an efficient and productive work environment.
• Manage the SBCP dashboard within the Jira system.
• Act as a key point of contact for stakeholders and staff regarding system-related matters.
• Perform any other duties assigned by the Director, Strategy, Budget, and Corporate Performance Management.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Management, Public Administration, or a related field.
• Relevant experience of at least 2 to 5 years in executive or administrative support.
• Professional certifications in Management or Project Management (*, CAPM, PMP, or equivalent) are considered an added advantage.
• Proficiency in English is mandatory.

Required Skills

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in professional drafting of correspondence and reports.
• Effective stakeholder coordination and interpersonal skills.
• Strong research and analytical abilities.
• High attention to detail and the ability to handle confidential information with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Working knowledge of SAP and Jira systems.
• Understanding of budgeting and procurement processes.

Additional Information

This position is a contractual role within the framework of additional work, managed through a third-party contract.

Location: Headquarters in Jeddah, Makkah Al-Mukarramah, Saudi Arabia.

Required Experience: 2-5 years.

Application Process: Interested candidates who meet the criteria are encouraged to apply. Required documents include CV, passport copy, and academic certificates.

The Islamic Development Bank (IsDB) confirms that it does not request any payments of any kind from applicants throughout the recruitment process, nor does it request sensitive financial information. The Islamic Development Bank disclaims responsibility for any fraudulent job postings or offers made in its name.

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

About the Role

Nesma Infrastructure & Technology is seeking a committed and organized Administrative Officer to join their team in Jeddah, Makkah Al Mukarramah, Saudi Arabia. This full-time position plays a vital role in ensuring the smooth running of administrative operations, particularly concerning HR compliance and employee record management.

Key Tasks and Responsibilities

• Manage and maintain major government platforms including Qawae, Muqeem, Jawazat, and Mudad to ensure HR compliance.
• Oversee employee records, keeping them accurate and up-to-date.
• Monitor working conditions to ensure adherence to regulations and achievement of organizational goals.
• Prepare and attest essential employee letters, such as experience letters, salary certificates, and warning letters.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• 3 to 6 years of experience in a relevant administrative or HR support role.

Required Skills

• Proficiency in managing government HR platforms such as Qawae, Muqeem, Jawazat, and Mudad.
• Strong capabilities in employee record management and compliance monitoring.
• Experience in preparing and attesting employee letters.
• Excellent organizational and time management skills.
• Effective verbal and written communication abilities.
• Proficiency in using the Microsoft Office suite.
• Good analytical skills and problem-solving abilities.

Job Details

This is a full-time position requiring 3 to 6 years of experience in an administrative or HR support role. The work location is Jeddah, Makkah Al Mukarramah, Saudi Arabia.

About the Role

Clay Clinic announces its need to hire a committed and patient-focused Patient Relations Specialist to join its team in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. This part-time role plays a vital part in managing the complete patient journey, ensuring a seamless and positive experience from initial inquiry to post-treatment follow-up. The Patient Relations Specialist will serve as a key point of contact, fostering strong relationships and contributing to the efficient operation of the clinic.

Key Tasks and Responsibilities

• Provide exceptional customer service to all patients and visitors, responding to inquiries via phone, WhatsApp, email, social media, and in-person visits promptly and professionally.
• Provide accurate information about clinic services, cosmetic procedures, dermatological treatments, prices, packages, and promotions.
• Address patient concerns, complaints, and feedback, ensuring timely and satisfactory resolution.
• Maintain a positive patient experience and cultivate long-term relationships with them.
• Handle all incoming and outgoing calls professionally, with the aim of converting inquiries into consultation and treatment appointments.
• Conduct follow-up calls for consultations, treatments, and promotional campaigns, and follow up with patients who missed their appointments and inactive patients.
• Confirm, reschedule, and cancel appointments as needed, achieving appointment booking and conversion targets.
• Welcome patients and visitors in a professional and friendly manner, managing patient check-in, check-out processes.
• Verify and update patient information and records, coordinating patient flow and effectively informing them of wait times.
• Ensure reception and waiting areas are organized, clean, and tidy, assisting patients with filling out forms, consent documents, and clinic procedures.
• Coordinate the complete surgical patient journey from consultation to post-operative follow-up, explaining procedures, timelines, requirements, and recovery expectations.
• Prepare and present treatment plans, price quotes, and financial arrangements, scheduling surgeries in coordination with surgeons, nursing staff, and operating room availability.
• Ensure all pre-operative requirements, lab tests, medical clearances, consent forms are completed, and inform patients of surgical schedules and instructions.
• Coordinate post-operative appointments and follow up with patients.
• Efficiently manage doctor's consultation and treatment schedules, optimizing appointment utilization and minimizing scheduling conflicts.
• Send appointment confirmations and reminders, maintaining waiting lists to support efficient clinic scheduling.
• Process payments and issue receipts according to clinic policies, coordinating with the finance department regarding billing inquiries and payment collection.
• Conduct post-treatment and post-operative follow-up calls, monitoring patient satisfaction, and addressing concerns promptly.
• Encourage patient retention through continuous communication and relationship management, promoting clinic services, loyalty programs, and special offers.
• Maintain accurate and confidential patient records within the clinic management system, documenting all patient communications and interactions.
• Ensure proper documentation of consent forms, medical reports, and treatment documents, maintaining compliance with healthcare regulations, patient confidentiality standards, and clinic policies.
• Communicate effectively with doctors, nurses, finance, marketing, and administrative departments to support operational activities and ensure smooth clinic workflow.
• Participate in training programs, meetings, and quality improvement initiatives.

Qualifications and Requirements

• Diploma or Bachelor's degree in Healthcare Management, Business Administration, Customer Service, or a related field.
• Minimum of 2-5 years of experience in a cosmetic clinic, beauty center, healthcare facility, or customer service environment.
• Proficiency in Arabic and English (spoken and written).
• Proficiency in using Microsoft Office Suite.
• Experience with clinic management systems/CRM systems is required.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Sales and conversion skills to turn inquiries into bookings.
• Proficiency in appointment scheduling and coordination.
• Professional telephone etiquette.
• Strong problem-solving and conflict resolution abilities.
• Exceptional organizational and multitasking skills.
• High attention to detail and accuracy.
• Ability to work effectively under pressure and meet targets.
• Commitment to confidentiality and professionalism.
• Proven teamwork and collaboration skills.

Additional Details

Company: Clay Clinic
Location: Jeddah, Makkah Al-Mukarramah, Saudi Arabia
Job Type: Part-time
Salary: SAR 5,000 – 5,500 per month (based on experience and qualifications)
Work Schedule: 6 days a week, according to approved working hours and clinic shift schedule.
Application Deadline: June 12, 2026
Expected Start Date: July 01, 2026