Crowd Management Manager Jobs in Makkah

Join Alcon as a Customer Service Manager!
Alcon is a global leader in eye care, dedicated to improving quality of life through innovative vision solutions. In this role, you will play a key part in delivering exceptional customer experiences by leading our local Customer Operations teams and supporting Alcon’s transformation toward intelligent, customer‑centric service centers aligned with the GEM Supply Chain strategy.

Responsibilities:

• Lead and coach Customer Operations teams across Surgical and Vision Care.
• Oversee end‑to‑end processes including pre‑order, order/delivery, and returns.
• Collaborate closely with regional and local stakeholders to monitor service performance and KPIs.
• Drive continuous improvement, automation, and compliance initiatives for high service levels.
• Manage distributor relationships and customer satisfaction.

Qualifications:

• University degree or equivalent business experience.
• 3–5 years of proven leadership experience, ideally in Customer Operations, OTI, or Supply Chain.
• Strong people management skills within a matrix organization.
• Experience driving change and leading cross‑functional projects.
• Fluency in English and local languages.
• Strong SAP (OTI modules) and financial cost analysis skills.

Why Alcon?
At Alcon, you will thrive by putting customers first, challenging the status quo, and leading with purpose. Join our team to foster innovation, maintain high standards of quality, and build strong relationships.

About the Role

Panda Retail Company, a member of the Savola Group, is seeking a Regional Training Manager to lead the 'Store of Learning' initiative for the West region. This role is responsible for the successful delivery and facilitation of Panda Academy programs, ensuring high-quality learning experiences and aligning training with business capability development priorities. The position aims to foster a culture of continuous learning and operational excellence across stores and facilities.

Key Responsibilities

• Lead and facilitate a range of training programs, including leadership, technical, operational, and business-focused sessions, within the Panda Academy framework.
• Ensure effective delivery of learning solutions through classroom sessions, virtual learning, blended approaches, and on-the-job training.
• Contribute to the creation of engaging and learner-centered training experiences.
• Manage the academy's training schedules, deployment plans, calendars, and associated delivery activities.
• Coordinate the implementation of training initiatives across stores, regions, distribution centers, and corporate functions.
• Oversee the operational management of all academy programs and learning initiatives.
• Manage and support Learning Facilitators and coordinate the participation of Subject Matter Expert (SME) Trainers.
• Provide coaching and guidance to facilitators and SMEs on facilitation standards and learner engagement techniques.
• Support Train-the-Trainer initiatives and participate in facilitator capability development activities.
• Monitor learner engagement, attendance, participation rates, and the overall effectiveness of training programs.
• Gather learner feedback and implement continuous improvement initiatives.
• Ensure academy facilitation standards and learning quality measures are consistently met.
• Collaborate with business leaders to understand and support critical capability development priorities.
• Liaise with Learning Design teams to ensure learning solutions align with operational needs and strategic business requirements.
• Support the implementation of business-driven capability initiatives.
• Assist in generating academy reports, tracking training performance metrics, and measuring learning impact.
• Identify opportunities to enhance delivery effectiveness, improve learner experience, and optimize operational efficiency.
• Contribute to the enhancement of academy processes, learning standards, and facilitation practices.

Qualifications and Requirements

• A Bachelor's degree in Human Resources, Business Administration, Education, or Learning & Development is required.
• A minimum of 5 years of progressive experience in Learning & Development, training operations, facilitation, or capability development.
• Experience within the retail, FMCG, hospitality, or service industries is highly preferred.
• Experience managing training delivery across multiple geographical locations is considered an advantage.
• Previous experience facilitating leadership or operational programs is preferred.

Required Skills

• Proficiency in Training Facilitation and Learning Delivery Management.
• Strong Coaching & Feedback capabilities.
• Excellent Communication & Presentation Skills.
• Demonstrated Learning Agility and a commitment to Continuous Improvement.
• Effective Collaboration and strong Operational Awareness.
• Proficiency in Microsoft Office Suite.
• Familiarity with Digital Learning Platforms and Virtual Learning Tools.
• Strong English Communication Skills.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role will involve travel to various locations within the Jeddah and Makkah regions.

Additional Information

Training or facilitation certifications are preferred. Digital learning or instructional delivery certifications are considered an advantage.

Join the FAENA Movement as a Restaurant Manager!
At Faena The Red Sea, we are on a journey to fuse art, culture, and community, celebrating authentic hospitality through our exceptional service. As we expand into the Kingdom of Saudi Arabia, we invite you to be part of an extraordinary experience.

Role Overview:
The Restaurant Manager will lead the service operations during assigned shifts, ensuring that the energy and flow of the restaurant reflect our unique cultural ethos. You will oversee daily service, supervise front-of-house staff, and ensure seamless guest experiences.

Key Responsibilities:

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

Qualifications:

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.

Join Napco National as a Project Coordinator!
As a vital member of our team, you will assist in various aspects of project management ensuring our projects are completed successfully and on time. This is a fantastic opportunity to work with a leading manufacturing company in Saudi Arabia that has been driving the industrial sector since 1956.

Key Responsibilities:

• Project Scope: Assist in monitoring project scope and reporting deviations to the Project Manager.
• Project Time: Support schedule development and track activity progress to ensure adherence to timelines.
• Project Cost: Track expenditures and update cost records to support budget monitoring.
• Project Quality: Implement quality control activities including documentation of inspections and tests.
• Project Human Resources: Coordinate with internal departments for resource availability and maintain attendance records.
• Project Procurement: Ensure timely delivery of materials and services through follow-ups with suppliers.
• Project Communication: Maintain stakeholder lists, prepare reports, and organize documentation.
• Project Risk: Assist in tracking risks and documenting mitigation actions.
• Project Handover: Support commissioning activities and prepare handover reports.

About Napco National:
Napco National is a leading Saudi company specializing in manufacturing and marketing plastic and paper packaging solutions, contributing significantly to the local industrial sector and aiming for a sustainable future.

About the Role

MOBCO Group is seeking an experienced Construction Manager to lead and oversee construction activities for significant projects in Makkah, Saudi Arabia. This role is essential for the successful execution of high-rise, hospitality, and large-scale building developments, ensuring projects are delivered safely, efficiently, on schedule, within budget, and to the highest quality standards, in strict adherence to project specifications. The Construction Manager will be responsible for the comprehensive management of all site construction operations from inception through to project completion and handover, coordinating diverse teams to ensure seamless project progression.

Key Responsibilities

• Manage and supervise all construction activities on site from commencement through project completion and handover.
• Lead and coordinate Civil, Architectural, Structural, and MEP construction teams to ensure smooth project execution.
• Monitor project schedules and ensure construction activities are completed according to approved plans and milestones.
• Coordinate with Project Management, Engineering, Procurement, Planning, QA/QC, and HSE teams to achieve project objectives.
• Review drawings, specifications, method statements, and construction sequences to ensure proper implementation.
• Ensure adequate manpower, equipment, and materials are available to meet project requirements.
• Monitor subcontractor performance and ensure compliance with project specifications, quality standards, and contractual obligations.
• Identify and resolve site-related technical, operational, and logistical issues.
• Ensure compliance with company HSE policies and promote a strong safety culture across the project.
• Conduct regular site inspections and monitor construction quality to ensure adherence to project standards.
• Review daily, weekly, and monthly progress reports and implement corrective actions where required.
• Participate in project meetings with clients, consultants, subcontractors, and senior management.
• Support project commercial activities including variation orders, claims, and productivity improvement initiatives.
• Ensure successful testing, commissioning, snagging, and project handover activities.

Qualifications and Requirements

• A Bachelor's Degree in Civil Engineering is mandatory.
• A Master's Degree in Construction Management is considered an advantage.
• Professional certifications related to construction management are preferred.
• A minimum of 18 years of experience in the construction industry.
• A minimum of 8 years of experience in a Construction Manager role on major building projects.
• Proven experience in the construction of High-Rise Residential Towers.
• Proven experience in the construction of Luxury Hotels and Hospitality Developments.
• Proven experience in the construction of Commercial Towers.
• Proven experience in the construction of Mixed-Use Developments.
• Proven experience in the construction of Large-Scale Building Projects.
• Experience working with leading contractors in Saudi Arabia or the GCC region is highly preferred.
• Strong understanding of construction methodologies, sequencing, project controls, and site management practices.

Required Skills

• Construction Management
• Project Execution
• High-Rise Towers Construction
• Hospitality Projects Management
• Large-Scale Building Projects Management
• Commercial Building Projects Management
• Safety Compliance (HSE Management)
• Adherence to Quality Standards (QA/QC)
• Budget Management
• Schedule Management
• Team Leadership
• Civil Engineering Principles
• Architectural Engineering Principles
• Structural Engineering Principles
• MEP Coordination
• Procurement Coordination
• Subcontractor Management
• Problem Solving
• Site Inspections
• Progress Reporting
• Client Meetings
• Consultant Meetings
• Variation Orders Management
• Claims Management
• Testing and Commissioning
• Snagging Management
• Project Handover

Work Environment

This full-time position is based in Makkah, Saudi Arabia, with MOBCO Group. The role involves direct oversight of construction sites and collaboration with various project stakeholders.

About the Role

King Abdullah University of Science and Technology (KAUST) is seeking a Program Administrator to manage its pre-university programs. This role is integral to the successful execution of Academy programs, overseeing the entire process from offer creation and student selection through academic delivery and final certification. The Program Administrator will serve as a key liaison, coordinating with various internal and external stakeholders to ensure program objectives are met. This full-time position is based in Thuwal, Makkah, Saudi Arabia.

Key Responsibilities

• Participate in the development of pre-university programs and offers, including the preparation of educational and promotional materials for prospective students.
• Oversee the coordination and administration of all program aspects, including planning, organizing, leading, and controlling program activities.
• Manage the student selection and admission process to ensure the enrollment of high-potential candidates.
• Oversee the academic delivery of the programs and coordinate course delivery, ensuring alignment with established curriculum goals.
• Deliver presentations about the program to various stakeholders and potential applicants.
• Communicate effectively with clients, team members, and stakeholders in both Arabic and English to ensure program objectives are met.
• Monitor program performance, complete student evaluations, and issue progression reports.
• Produce program certificates for successful graduates and maintain a comprehensive student database.
• Develop and implement program schedules to ensure all deadlines are met.
• Prepare and manage program budgets and financial reports.
• Address program-related issues, concerns, and updates with the program manager/director in a timely manner.
• Ensure compliance with all program policies and procedures.
• Develop and implement strategies to improve the efficiency and quality of the pre-university programs.
• Perform other applicable tasks and duties assigned within the scope of the employee's knowledge, skills, and abilities.

Qualifications and Requirements

• Bachelor's degree in Business Administration or a related field; a Master's degree is preferred.
• 2 to 5 years of relevant work experience in program coordination, project management, or a related field.
• Proficiency in both Arabic and English languages, both verbally and in writing, is essential.

Required Skills

• Excellent organizational and multi-tasking skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in Microsoft Office Suite or related software.
• Knowledge of program management and development procedures.
• Ability to manage multiple projects simultaneously with precision and attention to detail.
• Capability to analyze problems and strategize for effective solutions.

Work Environment

This is a full-time position located in Thuwal, Makkah, Saudi Arabia.

About the Role

Le Méridien Hotels & Resorts is seeking a skilled Chef de Cuisine to oversee culinary operations at its property in Mecca, Saudi Arabia. This full-time management position is responsible for maintaining high standards of quality, consistency, and production within the restaurant kitchen. The role requires strong culinary talent, leadership abilities, and a commitment to creating exceptional dining experiences while managing all food-related functions.

Key Responsibilities

• Develop and create new culinary applications, ideas, and systems, including artistic contributions for the restaurant.
• Supervise restaurant kitchen shift operations, ensuring compliance with all Food & Beverage policies, standards, and procedures.
• Maintain high standards for food preparation, handling, and correct storage of all products.
• Ensure superior quality in products, presentations, and flavor profiles.
• Plan and manage food quantities and plating requirements for the restaurant.
• Communicate production needs effectively to key personnel.
• Assist in the development of daily and seasonal menu items for the restaurant.
• Ensure compliance with all applicable laws and regulations related to food service.
• Follow proper handling and maintain the correct temperature of all food products.
• Estimate daily restaurant production needs accurately.
• Prepare and cook a wide variety of foods for regular service or special guests and functions.
• Check the quality of raw and cooked food products to ensure established standards are met.
• Determine optimal food presentation and create decorative food displays.
• Supervise and coordinate the activities of cooks and workers engaged in food preparation.
• Utilize strong interpersonal and communication skills to lead, influence, and encourage others, advocating for sound financial/business decision-making and demonstrating honesty and integrity.
• Lead shift teams while personally preparing food items and executing requests based on required specifications.
• Supervise and manage restaurant kitchen employees, overseeing day-to-day operations and understanding employee positions well enough to perform duties in their absence.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors and professional conduct.
• Ensure and maintain the productivity level of employees.
• Ensure employees are cross-trained to support successful daily operations.
• Ensure employees understand expectations and operational parameters.
• Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
• Set and support the achievement of kitchen goals, including performance goals, budget goals, and team goals.
• Develop specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.
• Understand the impact of kitchen operations on the overall property financial goals and objectives, managing to achieve or exceed budgeted goals.
• Effectively investigate, report, and follow up on employee accidents.
• Know and implement company safety standards.
• Provide services that are above and beyond for customer satisfaction and retention.
• Manage day-to-day operations, ensuring quality, standards, and meeting customer expectations.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching.
• Set a positive example for guest relations.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Empower employees to provide excellent customer service.
• Handle guest problems and complaints effectively and professionally.
• Interact with guests to obtain feedback on product quality and service levels.
• Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills.
• Participate in training restaurant staff on menu items, including ingredients, preparation methods, and unique tastes.
• Manage employee progressive discipline procedures.
• Participate in the employee performance appraisal process, providing feedback as needed.
• Utilize all available on-the-job training tools for employees.
• Assist as needed in the interviewing and hiring of employee team members with appropriate skills.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Attend and participate in all pertinent meetings.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in the culinary, food and beverage, or related professional area.
• OR a 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or a related major; 2 years of experience in the culinary, food and beverage, or related professional area.

Required Skills

• Culinary expertise
• Food and Beverage Management
• Kitchen Operations
• Menu Development
• Purchasing
• Staffing
• Food Preparation
• Sanitation Standards
• Team Leadership
• Guest Satisfaction
• Employee Satisfaction
• Operating Budget Management
• Training and Development
• Problem-Solving
• Communication
• Interpersonal Skills
• Financial Decision Making
• Integrity
• Teamwork
• Human Resource Management
• Performance Management
• Safety Standards

Work Environment and Details

This is a full-time, management position located at King Abdulaziz Road, Makkah, Saudi Arabia. The role requires 2-5 years of experience. Marriott International is an equal opportunity employer committed to a diverse and inclusive workplace.

About the Role

Nexttec Technology Outsourcing, a company specializing in IT outsourcing solutions, is seeking an Oracle HCM Consultant. This full-time position involves guiding and supporting clients in optimizing their human capital management processes through Oracle HCM cloud applications. The role requires understanding client business needs and translating them into effective solutions, including implementation, customization, and ongoing system maintenance.

Key Responsibilities

• Collaborate with clients to understand business requirements and provide recommendations for Oracle HCM cloud applications.
• Design and implement customized solutions to meet specific client needs.
• Configure and maintain Oracle HCM cloud applications, including Core HR, Payroll, Benefits, Performance Management, and Learning Management modules.
• Conduct system testing and troubleshooting to ensure application accuracy and efficiency.
• Provide training and ongoing support to end-users.
• Stay updated on Oracle HCM technology trends and suggest process improvements.
• Work with cross-functional teams to ensure successful project delivery and client satisfaction.
• Document all processes and procedures related to Oracle HCM applications.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1 to 2 years of experience in implementing and supporting Oracle HCM cloud applications.
• Strong knowledge of Oracle HCM cloud modules: Core HR, Payroll, Benefits, Performance Management, and Learning Management.
• Demonstrated experience in customizing and configuring Oracle HCM applications.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Proven ability to work independently and manage multiple projects.
• Must currently reside in Saudi Arabia and possess a transferable Iqama.
• An Oracle HCM certification is a significant advantage.

Required Skills

• Oracle HCM Cloud Applications
• Core HR
• Payroll
• Benefits Administration
• Performance Management
• Learning Management
• System Testing
• Troubleshooting
• User Training
• Process Improvement
• Project Delivery
• Client Satisfaction
• Documentation
• Problem-solving
• Analytical Skills
• Communication Skills
• Interpersonal Skills

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Nexttec Technology Outsourcing operates within a dynamic work environment focused on professional growth and skill development.