Customer Services Full-time Jobs in Saudi Arabia

We are looking for
Customer Service Center Manager (Call Center)

to work at ( Ta'ahod Company for Information Technology)


with at least 3 years of experience in managing call centers and customer service, with a high ability to lead and develop performance. The manager will be responsible for managing and developing the customer service team and ensuring the achievement of key performance indicators (KPIs) and improving the quality of service provided. The job holder will perform the following tasks:

• Developing operational plans and customer service strategies
• Managing and training the team and motivating them to achieve goals
• Analyzing data and preparing regular reports on the center's performance
• Developing work procedures and improving process efficiency
• Handling escalated customer complaints and ensuring resolution
• Coordinating with other departments to improve customer experience
• Monitoring call quality and evaluating employee performance
• Managing budgets and achieving the center's financial goals

Receptionist Required (For Saudis Only)

Fast Fit EMS Fitness, the leading and largest provider of EMS services in Saudi Arabia, is looking for distinguished receptionists and customer service staff to join its team. With 11 branches in Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and a range of benefits to our employees.

About Us:

Fast Fit EMS Fitness was established in 2019 and has rapidly grown to become a prominent name in the fitness sector. Our commitment to quality and innovation has led to our expansion, which includes 11 clubs in the key cities of the Kingdom. We take pride in providing high-quality EMS training and real opportunities for professional growth for our employees.

Job Responsibilities:

– Welcoming customers and visitors, directing them to the appropriate location within the facility

– Providing basic information about the company's services and products and responding to customer inquiries

– Transferring incoming phone calls to the relevant departments and handling simple inquiries

– Receiving and professionally addressing complaints or directing them to the appropriate person

– Scheduling appointments and organizing bookings to avoid conflicts

– Resolving any issues that customers may face regarding the services or products offered

– Providing additional assistance to customers, such as guidance within the facility or help in selecting products

– Maintaining a positive work environment through professional and courteous interactions with customers and colleagues

Benefits:

– Competitive salaries and bonuses

– Comprehensive health insurance

– Exceptional work environment

– Specialized training

– Opportunities for career growth

– Global future opportunities

– Paid annual leave for 30 days

Required Qualifications:

– A bachelor's degree is preferred (but not essential)

– Passion for customer service and the ability to handle inquiries

– Strong communication skills and ability to work in a team

– Ability to work in a fast-paced environment

– Professional appearance and polite demeanor

At Fast Fit EMS Fitness, we believe in the importance of investing in the development of our employees. Even if you do not have a bachelor's degree, we offer comprehensive internal training that helps you gain the necessary skills and knowledge for success.

If you are excited to work in the beauty and fitness sector and look forward to making a positive impact in others' lives, we want to meet you!

Join the Fast Fit EMS Fitness team and start a distinguished career journey with us.

• Receiving customers and providing optimal service.
• Displaying available cars for rent.
• Signing contracts and handing over cars to customers.
• Following up with customers over the phone to renew contracts or complete car handover procedures.
• Receiving cars and closing contracts.
• Collecting related financial amounts.

• Experience in the same field or a similar field.
• The applicant should be a resident of Dammam.
• Only Saudi nationality.
• Minimum education level: Two years diploma or more.
• Beginner experience ranging from less than a year to 3 years.

• Oversee daily call center operations and ensure KPI achievement
• Lead, develop, and motivate the team to perform at their best
• Analyze performance and implement data-driven improvements
• Collaborate with other departments to enhance the customer experience

• Minimum 5 years of experience in call centers, including at least 2 years as a Call Center Manager
• Strong leadership and analytical skills
• Proficient in call center systems and reporting tools
• Fluent in English (speaking and writing)
• Ability to work under pressure in a dynamic environment

• Engaging with customers to understand their needs
• Resolving inquiries and complaints promptly
• Providing information about our services and guiding clients
• Maintaining records of customer interactions

• Strong communication skills
• Customer-focused mindset
• Ability to work in a team environment

• Proficiency in English, spoken and written.
• Ability to work 5 days a week.

• Providing reception services to guests.
• Addressing guest queries efficiently.
• Ensuring a smooth check-in/check-out process.
• Completing audit procedures as required.
• Demonstrating high-level customer service at all times.

• Keep Front Office Manager updated with guest feedback.
• Promote hotel services and utilize upselling techniques.
• Handle foreign currencies and adhere to credit policies.
• Comply with hotel security and health regulations.
• Assist other departments as necessary.

• Experience in a customer-focused industry.
• High school certification or equivalent.
• Positive attitude with good communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• IT proficiency.

• Providing reception services to guests.
• Addressing guest queries efficiently.
• Ensuring a smooth check-in/check-out process.
• Completing audit procedures as required.
• Demonstrating high-level customer service at all times.

• Keep Front Office Manager updated with guest feedback.
• Promote hotel services and utilize upselling techniques.
• Handle foreign currencies and adhere to credit policies.
• Comply with hotel security and health regulations.
• Assist other departments as necessary.

• Experience in a customer-focused industry.
• High school certification or equivalent.
• Positive attitude with good communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• IT proficiency.

• Providing reception services to guests.
• Addressing guest queries efficiently.
• Ensuring a smooth check-in/check-out process.
• Completing audit procedures as required.
• Demonstrating high-level customer service at all times.

• Keep Front Office Manager updated with guest feedback.
• Promote hotel services and utilize upselling techniques.
• Handle foreign currencies and adhere to credit policies.
• Comply with hotel security and health regulations.
• Assist other departments as necessary.

• Experience in a customer-focused industry.
• High school certification or equivalent.
• Positive attitude with good communication skills.
• Commitment to high-level customer service.
• Excellent grooming standards.
• IT proficiency.

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock count to maintain adequate supplies.
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, negotiating favorable contracts.
• Maintain data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and appearance of the reception area.
• Assist with ad hoc administrative tasks as needed.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
• Proficient in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

• Validate claimable outcomes and generate claims.
• Manage the billing process to ensure timely and accurate payments.
• Verify billing data accuracy, completeness, and compliance with regulations.
• Analyze and resolve complex billing issues.
• Engage with stakeholders to manage and prioritize conflicting tasks.
• Ensure compliance with company policies and industry standards.

• Proficiency in billing and invoicing software and databases.
• Excellent written and verbal communication skills.
• Strong analytical skills with keen attention to detail.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to prioritize workload effectively.
• Proficient in Microsoft Office, with intermediate to advanced Excel skills (Essential).
• Ability to anticipate and resolve compliance-related issues efficiently.
• Ability to manage multiple priorities in a fast-paced environment.