Customer Services Full-time Jobs in Saudi Arabia

• Handle customer inquiries and provide accurate, timely information regarding orders, products, and services.
• Process customer orders, quotations, and returns accurately using ERP systems (*, SAP or Oracle).
• Collaborate with sales, logistics, and operations teams for efficient order fulfillment and issue resolution.
• Prepare and manage documentation related to sales orders, shipping, and after-sales support.
• Maintain up-to-date and accurate customer records.
• Assist in resolving customer concerns, escalating when necessary to ensure satisfaction.
• Support the sales team with customer-facing materials, documentation, and administrative tasks.
• Promote a customer-first culture through professional and courteous communication.

• Bachelor's degree or diploma in Business Administration, Logistics, Engineering, or a related field.
• 13 years of experience in customer service, preferably within industrial, manufacturing, or engineering sectors.
• Proficiency in ERP systems such as SAP or Oracle is highly desirable.
• Strong communication skills in both Arabic and English (written and verbal).
• High attention to detail with strong organisational skills.
• Able to thrive in a fast-paced, collaborative environment.
• Immediate joiners preferred.
• Must be based in Dammam or willing to relocate immediately.

• Handling phone inquiries with professionalism
• Performing general receptionist duties
• Exercising strong communication and customer service skills
• Managing clerical tasks effectively

• Dental Reception experience (preferred)
• Solid phone etiquette and receptionist skills
• Strong communication and customer service abilities
• Capability to multitask and prioritize tasks efficiently
• Experience in a healthcare setting (a plus)
• High school diploma or equivalent

• Develop key performance indicators in coordination with the quality management.
• Update customer service procedures and guides to meet customer needs.
• Analyze customer satisfaction data to identify strengths and weaknesses in our systems.
• Prepare specialized reports and provide recommendations for quality improvement.

• Bachelor's degree in a relevant field.
• One year of experience in customer service.

• Flexible working hours.

• Welcoming visitors and clients and providing them with the required information.
• Answering phone calls and responding to inquiries.
• Making internal communications to obtain information.
• Scheduling appointment and recording the names of the reviewers in the appropriate logs.
• Complying with procedural manuals and organized policies and procedures.

• Customer Service: Advanced
• Reception: Advanced
• Telephone Operator: Advanced
• Answering Incoming Calls: Advanced
• Responding to Client Inquiries: Advanced
• Internal Communications: Advanced
• Greeting Guests: Advanced

• Arabic: Advanced
• English: Intermediate

• Setting and defining performance and quality indicators in customer service, and participating in updating customer service procedures.
• Developing innovative programs to achieve quality and meet customer needs.
• Analyzing information to identify strengths and weaknesses in customer service systems.
• Preparing documentation and reports related to service and providing recommendations to relevant departments.

• Bachelor's degree in a related field such as public relations or customer service management.
• Certifications such as Project Management Professional (PMP) and Microsoft Certified System Engineer (MCSE).
• Advanced customer service skills, quality assurance, and customer experience management.

• Arabic: Advanced
• English: Advanced
• Turkish, Indonesian, and Urdu: Advanced (preferred).

If you are interested in applying, please send your CV to the Riyadh Specialized Medical Center.

• Respond to inquiries via phone and email, routing calls as needed.
• Manage inbound and outbound couriers and messages.
• Assist with visitor management by coordinating and referring visitors to the appropriate departments.
• Welcome, book, and refer visitors courteously.
• Coordinate business events and training.
• Handle messages with urgency and care.

• Bachelor’s degree.
• 12 years of relevant experience in reception and administration.
• Fluency in Arabic and English, both verbally and in writing.

• Proactive and responsible.
• Ability to focus on results and monitor the financial impact of activities.
• Systematic and organized; effective in planning and resource allocation.
• Encourages teamwork and supports colleagues in achieving goals.

• Handling inbound and outbound calls.
• Addressing customer inquiries and providing product information.
• Resolving customer complaints and ensuring satisfaction.
• Maintaining accurate records of customer interactions.
• Following up on customer requests.

• Answer incoming calls professionally and promptly.
• Document all call information accurately in the system.
• Provide accurate information regarding our products and services.
• Meet performance targets related to call quality and productivity.

• Experience in customer service (preferred).
• Excellent interpersonal and communication skills.
• Proficiency in computer literacy.
• High school diploma or equivalent.

- Responding to customer inquiries

- Troubleshooting and resolving customer issues and complaints, negotiating solutions to immediate problems, escalating more complex issues to the complaints manager, and coordinating with the sales department, technical department, or other departments

- Providing information about the company's offers

- Providing proactive assistance to customers

- Building and developing the knowledge base

- Processing transactions and requests

- Requesting customer feedback

- Analyzing customer opinions

- Handling administrative tasks

- Tracking customer service metrics