Customer Services Full-time Jobs in Saudi Arabia

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Effectively handle customer complaints and escalate complex issues to the relevant departments as necessary.
• Record and maintain detailed logs of customer communications and interactions in an organized manner.
• Coordinate with internal teams to ensure timely and quality resolution of customer issues.

• Previous experience in customer service or technical support (preferably 1 to 3 years).
• Proficient in both Arabic and English (spoken and written).
• Strong problem-solving skills and the ability to handle difficult situations.
• Familiarity with Customer Relationship Management (CRM) systems and support tools is a plus.

• Welcome and assist visitors with a friendly demeanor.
• Manage incoming calls and correspondence efficiently.
• Maintain a tidy and organized reception area.
• Support the administrative team with various tasks.

• Bachelor's degree (Required).
• Minimum of 2 years of experience in hotels or customer service (Required).
• Strong commitment to customer satisfaction.

• Greeting guests upon arrival and ensuring a warm welcome.
• Assisting with check-in and check-out procedures.
• Handling guest inquiries and requests efficiently.
• Maintaining a clean and organized reception area.
• Processing payments and managing reservations.

• A chance to work in a reputable hotel with a supportive team.
• Training and career development opportunities.
• A competitive salary and benefits package.

• Previous experience in a customer service role is preferred.
• Excellent communication skills in both Arabic and English.
• Ability to work flexible hours, including weekends and holidays.

Hi. We need at least 2 receptionist for Florya steak lounge in exit 5 Al Nafal
Duty times : 6 hours or 8 hours optional
If you want to work with us please call us
05********

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

• Establish, implement, and maintain compliance frameworks aligned with regulatory requirements in Saudi Arabia, specifically with CMA (Capital Market Authority) guidelines.
• Conduct risk assessments and compliance audits to identify potential issues and ensure regulatory adherence.
• Monitor fintech innovations and their compliance implications while supporting the integration of regulatory measures.
• Provide training to staff on compliance standards and best practices, ensuring awareness of CMA regulations.
• Prepare and submit compliance reports to management and regulatory bodies.
• Investigate compliance violations and recommend corrective actions.
• Stay updated on evolving financial and fintech regulations in KSA.
• Collaborate with internal teams to embed compliance measures in daily operations effectively.

• Bachelor’s degree in finance, Business Administration or a related field.
• CME-1 Certification recognized by Saudi Arabia’s Capital Market Authority is mandatory.
• 35 years of experience in compliance roles, ideally within the financial and fintech industries.
• Strong knowledge of regulatory frameworks and CMA standards.
• Exceptional analytical, problem-solving, and risk assessment skills.
• Attention to detail, high ethical standards, and the ability to handle confidential information.
• Effective communication and interpersonal skills for interacting with regulators and teams.

• Operate the switchboard and manage the reception area
• Greet visitors and ensure prompt, courteous service
• Handle internal and external inquiries, providing accurate information
• Maintain logs for visitors and callers
• Coordinate delivery and courier services
• Manage mail distribution and maintain a tidy reception area
• Book meeting rooms and assist with event planning

• Greet and welcome guests and visitors in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls and emails.
• Manage travel logistics for the KSA team, taking over this responsibility from Dubai’s administration.
• Support the KSA GM with calendar management, including booking meetings and organizing schedules.
• Maintain a clean and organized reception area.
• Plan and lead company engagement initiatives such as a monthly coffee afternoon for staff.
• Explore interest and coordinate a company sports activity, such as Padel Tennis, to encourage team wellness.
• Engage with RHQ benefits by liaising with MISA’s account manager to unlock available perks and ensure full utilization.
• Research and recommend formal community initiatives Arena KSA could sponsor (*, ‘Network of Women in Events’).
• Organize periodic ‘Events Night Outs’ to engage freelancers and other stakeholders in the events industry.
• Coordinate with internal departments and support teams as needed.
• Assist HR and Admin teams with documentation or logistics support as required.

• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Ability to independently manage projects and internal initiatives.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Positive attitude and team-oriented mindset.
• Discretion and confidentiality when handling sensitive information.

A reception employee is required to work in a prestigious institution, enjoying a decent appearance, excellent communication skills, and proficiency in both Arabic and English. He will be responsible for welcoming guests and clients in a professional manner, answering phone calls, and transferring them to the relevant departments, organizing appointments, and managing incoming and outgoing mail.

Main tasks:

• Welcoming visitors, directing them, and providing necessary assistance

• Efficiently managing the booking and appointment system

• Professionally handling inquiries and complaints

• Coordinating meetings and preparing meeting rooms

• Maintaining cleanliness and organization of the reception area

• Entering and updating data in the system

• Coordinating with different departments to facilitate work procedures