Job Title:
Tourism and Travel Specialist and Hotel Reservations
Job Objective:
Provide integrated services in the field of tourism and travel and hotel reservations, through planning tourist programs, managing reservations, and coordinating with hotels and service providers, ensuring a unique and satisfying experience for clients and achieving the company's sales and operational goals.
Tasks and Responsibilities:
- Receive customer travel, tourism, and hotel reservation requests and process them professionally.
- Execute local and international hotel reservations and ensure the accuracy of data and prices.
- Prepare tourist programs (internal and external) according to customer requirements.
- Coordinate with hotels, airlines, and tourism companies to ensure the best offers.
- Follow up on confirmation, modification, or cancellation procedures according to provider policies.
- Provide tourism consultations to clients (destinations, seasons, activities, hotels).
- Enter and update reservation data in approved systems.
- Handle complaints and inquiries and ensure customer satisfaction.
- Adhere to the approved tourism policies and regulations in the Kingdom.
- Contribute to achieving sales goals and increasing reservations.
Required Qualifications:
- Diploma or Bachelor's degree in tourism, travel, hotel management, or a related field.
- At least two years of experience in tourism, travel, or hotel reservations.
- Proficiency in using booking systems (hotels/airlines).
- High communication skills and excellent customer service.
- Proficiency in Arabic and English.
Skills and Abilities:
- Time management and organization skills.
- Accuracy and attention to detail.
- Ability to work under pressure.
- Negotiation skills and relationship building with suppliers.
- Problem-solving and decision-making skills.
Work Environment:
- Full-time.
- Work from the office.
- Continuous coordination with transportation, marketing, and customer service departments.
Performance Indicators (KPIs):
- Number of completed reservations monthly.
- Customer satisfaction rate.
- Response speed and processing requests.
- Error rate in reservations (low).
- Achieving set sales goals.
4,000 - 5,000 / Month
Full-time
