Full-time موظف مكتب استعلامات Jobs in Saudi Arabia

About the Role

Stella Stays is developing tech-driven living spaces designed for a modern and effortless experience. We are seeking a Front Desk Receptionist to join our team in Riyadh. This role is essential for managing daily operations, ensuring excellent guest experiences, and facilitating communication across departments and with external parties.

As the primary point of contact, the Front Desk Receptionist will represent Stella Stays' commitment to innovation and guest satisfaction, playing a key role in maintaining property standards and ensuring a seamless resident experience.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies for operations.
• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work delivery.
• Coordinate and promptly address repair and maintenance tasks to minimize disruptions for guests.
• Prepare and adhere to daily, weekly, and monthly reports detailing property operations and guest feedback.
• Ensure compliance with all property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met efficiently.
• Handle add-on service requests and coordinate with relevant service providers to fulfill guest needs.
• Source and manage reliable service providers and vendors, negotiating favorable contracts to ensure cost-effectiveness and quality.
• Maintain strict data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere at the reception area.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages efficiently.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as needed to support the team and operations.

Qualifications and Requirements

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in Operations and Front Desk management, with a preference for experience within the hospitality industry.
• Strong organizational and multitasking abilities, coupled with meticulous attention to detail.
• Excellent communication and interpersonal skills, enabling effective interaction with guests and stakeholders.
• Proficiency in using property management systems and other relevant software applications.
• Ability to work independently, make sound decisions, and manage tasks effectively in a fast-paced environment.

Required Skills

• Operations Management
• Front Desk Management
• Guest Relations
• Inventory Management
• Team Supervision
• Maintenance Coordination
• Reporting
• Quality Assurance
• Vendor Management
• Data Control
• Confidentiality
• Communication Skills
• Interpersonal Skills
• Multitasking
• Attention to Detail
• Property Management Systems

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. Stella Stays is committed to providing a professional and organized work environment.

About the Role

W Hotels Riyadh is seeking a dynamic, guest-focused Welcome Ambassador to create memorable arrival and departure experiences for our esteemed guests. This role plays a pivotal part in setting the tone for a guest's stay, ensuring every interaction is positive and seamless. As a Guest Arrival Expert, you will be empowered to take initiative, manage operational needs, fulfill guest requests, and offer local insights, transforming routine transactions into an integral part of the overall guest experience.

At W Hotels, we are committed to igniting curiosity and expanding worlds, offering a unique space to experience life. We seek authentic, innovative, and forward-thinking individuals who embody our core spirit of openness and willingness to do anything. Joining W Hotels means becoming part of a collection of brands within Marriott International, where you can bring your best self, start your purpose, belong to an amazing global team, and become the best version of yourself.

Key Tasks and Responsibilities

• Provide a wide range of services to guide guests through their arrival and departure experiences, ensuring a memorable impression.
• Take initiative to navigate the space and proactively address operational needs and guest requests.
• Handle operational needs efficiently and accurately.
• Respond to guest requests promptly and effectively.
• Complete necessary reports as required.
• Share highlights of the local area with guests, enhancing their stay.
• Ensure a safe working environment by adhering to company policies and procedures.
• Maintain the confidentiality of all company and guest information.
• Protect company assets and maintain quality standards.
• Maintain a professional appearance, personal grooming, and appropriate communication style.

Qualifications and Requirements

• High school diploma or equivalent (*****
• Ability to stand or sit, walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds (approximately * kg) without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing over 75 pounds (approximately 34 kg) with assistance.
• Willingness to perform other reasonable job duties as requested.

Required Skills

• Exceptional guest reception and hospitality skills.
• Strong customer service orientation.
• Excellent communication abilities.
• Strong problem-solving skills.

Job Details and Work Environment

This is a full-time position requiring 0-1 years of experience. The work location is Riyadh, Saudi Arabia, at the address: Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. There is no remote work option (Not Located Remotely).

W Hotels is an equal opportunity employer, committed to fostering an environment where the unique backgrounds of all employees are valued and celebrated. We are committed to not discriminating on any protected basis.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is central to creating memorable guest journeys by ensuring exceptional first impressions and farewells, aligning with W Hotels' philosophy of awakening guest passions.

Key Responsibilities

• Provide a range of services to guide guests through their arrival and departure processes.
• Take initiative to ensure guest satisfaction from arrival to departure.
• Manage operational needs and proactively address guest requests.
• Complete required reports and administrative tasks.
• Share local area information to enhance the guest experience.
• Adhere to company policies and procedures to maintain a safe workplace.
• Maintain confidentiality of company and guest information.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, appearance, and communication style.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest arrival and guest services skills.
• Strong customer service orientation.
• Excellent communication abilities.
• Effective problem-solving skills.

Work Environment and Details

This full-time, non-management position is located in the Financial District, Riyadh, Saudi Arabia. The role requires standing, sitting, or walking for extended periods. Candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing more than 75 pounds with assistance. W Hotels is part of Marriott International, fostering a culture of curiosity and innovation.

Basic data entry
Organizing files
Managing schedules and meetings