Hotel Reservations and Contracts Officer

Entity:
88Destinations Company (88D)
Location:
Kingdom of Saudi Arabia

Job Summary

We are looking for a Hotel Reservations and Contracts Officer to manage hotel pricing, respond to hotel inquiries from clients, confirm hotel bookings, and support hotel contracting activities.

The position is full-time from the office and requires continuous coordination with hotels and sales, pricing, and operations teams to ensure prompt response and accuracy of execution.

Proficiency in English, both spoken and written, is a prerequisite.

Main Tasks and Responsibilities

1) Hotel pricing and responding to customer requests:
- Receiving hotel requests from customers or sales teams.
- Preparing hotel quotations accurately and quickly.
- Responding to inquiries about availability, prices, and alternative hotels.
- Following up on offers until confirmation or cancellation.

2) Managing reservations and confirmations:
- Confirming hotel bookings according to approved programs.
- Managing modifications, cancellations, and non-refundable policies.
- Ensuring accuracy of check-in and check-out dates, room types, and number of nights.

3) Supporting hotel contracts:
- Assisting management in updating prices and hotel contracts.
- Following up on availability and allocations with hotels.
- Maintaining and organizing hotel contract files.

4) Internal coordination:
- Coordinating with sales, pricing, and operations teams.
- Delivering confirmed bookings to the operations team on time.

5) Managing relationships with hotels:
- Daily communication with hotel reservations and sales departments.
- Resolving issues related to availability, prices, or bookings.
- Maintaining strong professional relationships with hotel partners.

6) Reporting and follow-up:
- Preparing basic reports on bookings and prices as needed.
- Complying with company-approved pricing and booking policies.

Work System

- Full-time from the office.
- The role does not include remote work.
- Requires flexibility in working hours during peak seasons.

Travel and Field Inspections

- The job may require travel to other cities within the Kingdom.
- Conducting field visits (Site Inspections) to new hotels or potential partners.
- Travel is coordinated in advance and approved by management.

Qualifications and Required Experience

- A university degree in tourism, hotel management, business administration, or a related field.
- 2 to 4 years of experience in hotel reservations, pricing, or contracting.
- Previous experience in a DMC or tour operator is preferred.
- Proficiency in English is a prerequisite.

Required Skills

- High accuracy in work and attention to detail.
- Strong communication skills.
- Ability to manage multiple bookings simultaneously.
- Organizational and problem-solving skills.

Reporting Line

Reports to:
Reservations Manager / Operations Manager – 88Destinations

Job Duties:

• Receiving customers and providing a thorough explanation of sports products.
• Achieving monthly sales targets.
• Organizing and maintaining the exhibition.
• Building good relationships with customers and following up with them.
• Familiarity with available products and offers.

 Conditions:

• Previous experience in sales, preferably in the sports field.
• High communication and persuasion skills.
• Knowledge of marketing and direct selling methods for products.
• Good appearance and elegance in dealing
• Ability to work as part of a team and handle work pressure.
• Seriousness and commitment to work hours.

 Benefits:

• Attractive and motivating work environment.
• Continuous professional development and motivation opportunities.

Workplace:
Jeddah - Jeddah Park Mall - Art Selection Exhibition

( The salary will be determined after the interview based on experience ).

• Analyze market research data to determine consumer behaviors and preferences.
• Develop and implement e-commerce strategies.
• Design and execute special marketing campaigns.
• Manage available online platforms and tools.
• Prepare documents and reports related to e-commerce and provide appropriate recommendations.
• Implement business processes in accordance with established policies and regulations.

• Bachelor's degree in Marketing, E-commerce Marketing, Advertising and Marketing Communication, or E-commerce.
• At least 3 years of practical experience in digital marketing or e-commerce.
• Certified Business Professional (CBP) in marketing is preferred.
• Proficiency in Arabic and English at an advanced level.
• Skills in analyzing market research data, preparing reports, and accountability.

• Monitor the entry and exit operations of the facility.
• Verify the identity of suppliers and visitors and record it.
• Patrol the work areas and inspect the gates.
• Maintain order and disseminate regulations within the facility.
• Respond to alarms and investigate incidents.

• Saudi nationality.
• Previous experience in the same field (one year or more).
• Minimum educational qualification: high school.

• Monthly salary of 4061 Saudi Riyals.
• Health insurance.
• One day off per week.

• Sales & Revenue Growth: Achieve quarterly and annual sales targets, expand market penetration, and manage sales forecasts.
• Customer & Channel Management: Build relationships with contractors, consultants, and end users, and provide support to channel partners.
• Market Development: Identify new projects and provide market intelligence to management.
• Project & Tender Management: Follow up on project leads and negotiate contractual terms.
• Internal Coordination: Ensure compliance with company policies and prepare sales reports.

• Bachelor's degree.
• Knowledge of pump products and project cycles.
• Proven sales track record.

• Strong negotiation and communication skills.
• Excellent relationship-building abilities.
• Analytical with problem-solving skills.
• Proficiency in MS Office and CRM tools.

• Achievement of sales targets.
• Market share growth.
• Customer satisfaction scores.