Job Overview:At Najmat Rana Trading Company, we strive to provide the highest levels of service to our clients. We are looking for an outstanding Customer Service Specialist to establish performance and quality standards in our services and contribute to updating the procedures related to our clients. You will play a vital role in ensuring customer satisfaction and developing professional programs that enhance service quality.
Main Responsibilities:- Develop key performance indicators in coordination with the quality management.
- Update customer service procedures and guides to meet customer needs.
- Analyze customer satisfaction data to identify strengths and weaknesses in our systems.
- Prepare specialized reports and provide recommendations for quality improvement.
Required Qualifications:- Bachelor's degree in a relevant field.
- One year of experience in customer service.
Benefits:We are looking for someone with advanced customer service skills and the ability to work under pressure. If you are looking for an opportunity to be part of a dynamic team, then this opportunity is suitable for you!
4,000 / Month
Part-time
