Executive Assistant Jobs in Saudi Arabia

About the Role

Tiara Catering is seeking an Assistant Director of Catering Sales to join its team in Riyadh, Saudi Arabia. This role supports the Director in managing the catering sales department, driving revenue, and maintaining service standards. The Assistant Director will oversee daily sales operations, manage client relationships, and ensure the smooth execution of sales processes from inquiry to delivery. This position also involves mentoring junior staff and leading initiatives to improve departmental efficiency and client satisfaction.

Key Responsibilities

• Assist the Director in supervising the catering sales team, providing guidance on lead conversion, contract negotiation, and upselling to maximize sales performance.
• Review Banquet Event Orders (BEOs) and contracts for accuracy and completeness before distribution to operations and culinary teams, ensuring adherence to company standards.
• Ensure strict adherence to all departmental Standard Operating Procedures (SOPs) across sales activities and client interactions.
• Directly manage a portfolio of high-value corporate and social clients, fostering strong relationships and ensuring consistent engagement and retention.
• Compile comprehensive weekly and monthly sales reports for the Director, providing insights into departmental performance and key metrics.
• Analyze sales performance data to identify gaps in the sales pipeline and suggest strategic adjustments to improve conversion rates and revenue.
• Act as a liaison between the sales department and the kitchen/operations teams, facilitating clear communication and seamless event planning.
• Lead weekly team briefings to ensure all relevant departments are informed and prepared for upcoming events.
• Identify areas for improvement within existing sales workflows and lead the implementation of new systems or digital tools to streamline client communication and enhance operational efficiency.

Qualifications and Requirements

• A Bachelor's degree in Hospitality Management, Business Administration, or a closely related field is required.
• A minimum of 4 to 6 years of progressive experience in catering or event sales is essential.
• At least 1 to 2 years of experience in a senior or team lead capacity within the catering or events industry is necessary.
• Proven ability to close complex contracts and handle challenging client negotiations.
• Demonstrated experience in training team members and managing performance to achieve departmental goals.
• A strong understanding of financial impact, including P&L statements, catering margins, and revenue forecasting.
• Advanced proficiency in CRM software and Microsoft Office Suite is required; experience with hospitality-specific systems is essential.
• The ability to step into the Director's role as needed and handle high-level escalations calmly is crucial.
• Flexibility to work during events, which may include evenings, weekends, and holidays, is expected.
• The role requires a balance between high-level management duties and an active, on-the-floor presence during major events.

Required Skills

• Sales Leadership
• Mentorship
• Operational Oversight
• Key Account Management
• Reporting & Analysis
• Collaboration & Communication
• Process Improvement
• Advanced Negotiation
• Leadership
• Financial Literacy
• CRM Software Proficiency
• MS Office Proficiency
• Hospitality Systems Knowledge
• Adaptability

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a balance between management duties and an active presence during events, which may include evenings, weekends, and holidays. The company is Tiara Catering.

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest experience, and contributing to a positive work environment for the food and beverage team. The role supports the brand's mission by fostering innovation and readiness within the culinary outlets, which include restaurants, bars, and potentially room service. The Assistant Manager will collaborate with the Director of Restaurants and Restaurant Manager to maintain luxury standards and deliver exceptional service.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
• Support menu planning and ensure adherence to sanitation standards.
• Provide assistance to servers and hosts on the floor during peak meal periods.
• Contribute to continuous improvement in guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental goals.
• Handle employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide constructive feedback to employees based on observations of service behaviors.
• Supervise daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have necessary supplies, equipment, and uniforms.
• Communicate food quality and service level issues to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with local laws.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as needed.
• Open and close restaurant shifts.
• Interact with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve overall service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests, ensuring a welcoming and professional arrival.
• Supervise ongoing training initiatives for the restaurant team.
• Utilize all available on-the-job training tools for employees.
• Communicate performance expectations clearly, aligning with job descriptions.
• Coach and counsel employees regarding their performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems effectively.
• Recognize and ensure the quality of food products and presentations.

Qualifications and Requirements

• High school diploma or GED, plus 4 years of experience in the food and beverage, culinary, or related professional area.
• Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Guest Satisfaction
• Employee Satisfaction
• Sanitation Standards
• Menu Planning
• Supervision and Leadership
• Training and Development
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Environment and Details

This is a full-time management position located in the Financial District, Riyadh, Saudi Arabia. The role is part of the Food and Beverage & Culinary job category. Marriott International, including W Hotels, is committed to diversity and inclusion, providing an environment for associates to perform at their best and grow their careers.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor to join their Housekeeping & Laundry team. This full-time, non-management position is integral to maintaining the high standards of cleanliness and guest experience that W Hotels is known for, contributing to a dynamic work environment.

Role Overview

As a Hotel Cleanliness Supervisor, you will play a key role in the daily operations of the hotel. You will act as a liaison between various departments to ensure seamless service delivery and uphold the luxury presentation of W Hotels. Your focus will be on maintaining the highest levels of cleanliness and guest satisfaction.

Key Responsibilities

• Conduct thorough inspections of guest rooms, public areas, and pool areas after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room statuses, identify discrepant rooms, and prioritize cleaning schedules.
• Update the status of departing guest rooms to facilitate efficient turnover.
• Assist Housekeeping management in overseeing daily activities and operational flow.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare, distribute, and communicate any changes to room assignments to relevant team members.
• Communicate operational issues and updates to the next shift.
• Complete all required departmental paperwork accurately and in a timely manner.
• Support management in employee hiring, training, scheduling, performance evaluation, counseling, discipline, motivation, and coaching.
• Adhere strictly to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance at all times.
• Uphold the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to W Hotels' standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Communicate clearly and professionally with colleagues and guests.
• Develop and maintain positive working relationships with all team members.
• Listen and respond appropriately to the concerns of other employees.
• Ensure strict adherence to quality expectations and standards across all areas of responsibility.
• Perform physical tasks including moving, lifting, carrying, and placing objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Perform tasks requiring reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
• Maintain a standing, sitting, kneeling, or walking posture for extended periods throughout an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Utilize computers and point-of-sale systems to enter and locate work-related information.
• Read and visually verify information in various formats, including small print.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in housekeeping or a similar role.
• At least 1 year of supervisory experience.

Required Skills

• Housekeeping operations and best practices
• Maintaining quality standards
• Room status verification and management
• Prioritization and time management
• Interdepartmental coordination
• Issue resolution and problem-solving
• Accurate paperwork completion
• Employee hiring and onboarding
• Training and development
• Scheduling and workforce management
• Employee evaluation and performance management
• Counseling and disciplinary procedures
• Employee motivation and coaching
• Understanding and application of company policies
• Adherence to safety and security procedures
• Maintaining uniform and personal appearance standards
• Confidentiality and discretion
• Asset protection
• Delivering exceptional guest service standards
• Anticipating guest needs
• Assisting individuals with disabilities
• Clear and professional communication
• Building and maintaining positive working relationships
• Active listening skills
• Physical stamina and ability to perform manual tasks
• Computer proficiency
• Visual verification and attention to detail

Work Location and Type

This is a full-time, non-management position located at W Hotels in the Financial District, Riyadh, Saudi Arabia. The role is not remote.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dynamic and experienced Housekeeping Manager. This full-time management position is essential for ensuring the highest standards of cleanliness and guest satisfaction throughout the hotel. The role includes overseeing daily operations, managing staff, and contributing to the overall financial success of the hotel.

Key Responsibilities

• Oversee and manage the daily operations of the housekeeping department, and if applicable, laundry/recreation/spa services.
• Direct and train staff and assist as business necessitates, ensuring all guest rooms and public areas and employee areas are maintained to the highest standards of cleanliness.
• Conduct daily inspections of guest rooms and public areas, holding staff accountable for any necessary corrective actions to maintain W Hotels' renowned standards.
• Ensure efficient and timely communication of room status to the Front Desk.
• Prepare daily work assignments based on the list of rooms requiring immediate cleaning and expected departures.
• Manage inventory of housekeeping supplies to ensure adequate stock levels are maintained.
• Support and oversee an effective inspection program for all guest rooms and public areas.
• Understand and manage the department's impact on the overall financial goals of the property, striving to meet or exceed budget goals.
• Verify that all staff have the necessary supplies, equipment, and uniforms.
• Communicate to staff areas that require attention and follow up to ensure understanding and execution.
• Oversee daily housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
• Participate in management meetings, consistently communicating a clear and consistent message regarding departmental goals to achieve desired outcomes.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Create and maintain open, collaborative relations with staff, and promote a similar environment amongst the team.
• Schedule staff according to business needs and track employee time and attendance.
• Ensure staff understand their expectations and performance standards.
• Apply property policies fairly and consistently, completing disciplinary procedures and documentation in accordance with Standard and Local Operating Procedures (SOPs and LSOPs), and support the peer review process where applicable.
• Oversee staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Monitor staff service behaviors and provide constructive feedback.
• Ensure employee recognition programs are activated and executed across all shifts.
• Participate in ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction survey results to identify and address concerns.
• Participate in progressive disciplinary procedures for employees.
• Celebrate team successes and publicly acknowledge team members' contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver exceptional customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and resolve guest issues and complaints effectively.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or equivalent, plus two years of experience in housekeeping or a related professional field.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Required Skills

• Housekeeping
• Laundry Operations
• Guest Satisfaction
• Budget Management
• Human Resources Management
• Customer Service Excellence

Work Environment and Location

This is a full-time position requiring 2-5 years of experience. The work location is Riyadh, Saudi Arabia, at the address: Al Aqiq Street, Financial District, Riyadh, Saudi Arabia, 13519.

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest service, and supporting a productive team environment. The role requires a commitment to hospitality and a solid understanding of food and beverage service.

W Hotels aims to inspire curiosity and broaden perspectives, offering guests unique experiences. The brand is characterized by a daring spirit that redefines luxury. The service culture emphasizes that anything can be accomplished to meet guest needs. W Hotels is part of the Marriott International portfolio, providing an environment for professional growth and contribution.

Key Responsibilities

• Assist in the daily supervision of restaurant and bar operations, including room service where applicable.
• Support menu planning and ensure adherence to sanitation standards.
• Provide assistance to service staff during peak meal periods.
• Contribute to continuous improvement in guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental objectives.
• Address employee questions and concerns, monitoring performance to ensure expectations are met.
• Provide constructive feedback to employees based on service observations.
• Assist in supervising daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with local laws.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as needed.
• Manage restaurant opening and closing shifts.
• Interact with guests to gather feedback on product quality and service levels.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize on-the-job training tools.
• Communicate performance expectations in accordance with job descriptions.
• Coach and counsel employees regarding performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED required; 4 years of experience in the food and beverage, culinary, or related professional area.
• Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is required, along with 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Management
• Culinary Expertise
• Guest Service Excellence
• Employee Supervision and Development
• Menu Planning
• Sanitation Standards
• Training and Coaching
• Problem Solving
• Effective Communication

Work Environment and Details

This is a full-time management position located in Riyadh, Saudi Arabia. The role involves working within the Food and Beverage & Culinary job category. The position is not remote.

About the Food and Beverage Supervisor Role

Hilton is seeking a Food and Beverage Supervisor to join their team in Saudi Arabia. This full-time position is key to ensuring the smooth operation of daily banquet services and delivering memorable guest experiences. The role contributes to a hospitality culture focused on exceptional guest service and team member well-being within an award-winning workplace.

Key Responsibilities

• Maintain a positive and friendly demeanor to enhance guest interactions and proactively identify opportunities for service improvement.
• Supervise the planning, organization, and execution of F&B events, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
• Oversee event setup, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards.
• Collaborate with relevant Food and Beverage teams by communicating event details, procedures, and updates.
• Manage the breakdown of function rooms and ensure all equipment is stored properly for future events.
• Lead the F&B team through scheduling, supervision, coaching, and recognition to promote high performance.
• Ensure strict adherence to health, safety, sanitation, and alcohol awareness regulations to maintain high standards for guests and team members.

Required Experience and Skills

Candidates should possess a minimum of 5 to 10 years of experience in a relevant hospitality role. Essential skills for this position include:

• Hospitality: A strong commitment to providing exceptional guest service and creating positive experiences.
• Integrity: Demonstrating honesty and ethical conduct in all professional interactions.
• Leadership: The capacity to guide and inspire a team towards achieving collective objectives.
• Teamwork: A belief in collaborative efforts to achieve optimal outcomes.
• Ownership: Taking responsibility and accountability for tasks and their results.
• Urgency and Discipline: Approaching tasks with focus and promptness, recognizing the impact of each action.

Work Context

This is a full-time position based in Saudi Arabia with Hilton. The role offers an opportunity for professional growth within a globally recognized hospitality organization.

About the Role

Alstom, a global leader in mobility solutions, is seeking a full-time System BIM Coordinator to join their team in Riyadh, Saudi Arabia. This role involves applying Building Information Modeling (BIM) expertise in a technical field, working collaboratively with detail-oriented teammates. The position is pivotal for ensuring seamless integration and coordination across various systems, contributing to innovation and efficiency in project delivery.

Role Context and Collaboration

In this position, you will work closely with diverse teams, including Civil Work design, subsystem installation, and technical validation teams. Your primary focus will be on overseeing the delivery of BIM processes and methodologies, managing project modelling tactics, and ensuring the successful integration of BIM data throughout all project stages. This role is crucial for resolving geometrical clashes and guaranteeing the required metadata is maintained.

Key Responsibilities

• Deliver project BIM processes, methodologies, and guidance for the collaborative production, maintenance, and delivery of information and data.
• Manage the overall project modelling tactics and BIM output for your designated scope.
• Direct and facilitate coordination across various systems to ensure seamless integration.
• Lead integration design in BIM and conduct coordination meetings to resolve geometrical clashes and ensure required metadata.
• Follow the delivery schedule for Civil Work design in BIM and subsystem installation design in BIM.
• Review submitted models for interferences and assess the quality of the level of detail.
• Assist the Design Civil Work Interface & BIM Manager in managing design development.
• Support the validation process by checking deliverables as part of the System technical validation.

Qualifications and Experience

• Possess a degree in architecture, civil engineering, or an equivalent qualification.
• Have at least 5 years of experience in BIM engineering or technical functions on projects.
• Demonstrate experience in BIM coordination on large infrastructure or rail projects.
• Possess strong knowledge of BIM processes and digital model coordination.
• Be proficient with BIM coordination tools such as Autodesk Navisworks, Autodesk Revit, and Civil 3D.
• Be familiar with collaborative environments like ProjectWise.
• Exhibit the ability to coordinate multiple technical disciplines and manage interfaces effectively.
• Possess good communication and coordination skills.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. Alstom is an equal-opportunity employer. Joining Alstom offers opportunities for skill development, career growth, and contribution to projects in the rail industry. The role provides stability, challenges, innovative tools, a dynamic working environment, and investment in development through learning programs, with opportunities for progression. A reward package recognizing performance and potential is provided.

About the Role

Nestlé is seeking an Assistant Manager, Medical Representation to join their team in Riyadh, Saudi Arabia. This full-time position is responsible for the ethical detailing of Nestlé Infant Nutrition products. The role ensures healthcare professionals receive accurate information regarding product features, benefits, and appropriate use when breastfeeding is not possible or chosen. Strict adherence to the WHO International Code of Marketing of Breast-Milk Substitutes, Nestlé Instructions, and local country codes is required. The objective is to foster advocacy for Nestlé's infant nutrition solutions.

The Assistant Manager will analyze the market landscape, manage a designated territory, and build relationships with healthcare professionals and institutions. This role is suitable for individuals with a strong scientific background in nutrition or a related field, combined with effective communication and negotiation skills.

Key Responsibilities

• Ethically detail Nestlé Infant Nutrition products to medical and paramedical contacts, providing accurate information on features, benefits, and appropriate use.
• Monitor, collect, and analyze market intelligence data related to the Infant Nutrition market, industry trends, products, competitors, healthcare systems, vendors, and customers.
• Segment prospects (healthcare professionals, institutions, and pharmacies), define territories, develop strategic plans, and schedule visits for effective territory coverage.
• Promote Nestlé's purpose, values, and principles, and deliver information on infant nutrition and feeding practices to healthcare professionals.
• Manage requests from the healthcare system, such as providing continuing medical education and equipment, to foster responsible relationships.
• Maintain accurate records of data and field activity outcomes for analysis and evidence of decisions.
• Ensure strict adherence and compliance with the WHO International Code of Marketing of Breast-Milk Substitutes, Nestlé Instructions, and local country codes in all activities.

Qualifications and Requirements

• A strong background in Clinical Dietetics, Nutrition, Biochemistry, or Pharmacy.
• Must possess a car and a valid driver's license.
• Strict adherence and compliance with the WHO International Code of Marketing of Breast-Milk Substitutes, Nestlé Instructions, and local country codes in all activities undertaken.

Required Skills

• Clinical Dietetics
• Nutrition
• Biochemistry
• Pharmacy
• Excellent communication skills in both English and Arabic
• Negotiation skills
• Exceptional ability to advise, persuade, and negotiate to drive performance towards set goals.

Previous experience in the Nutrition Field is considered a plus.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 0-1 years of experience. Nestlé is the company hiring for this Assistant Manager, Medical Representation role.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.
• Provide an excellent customer experience aligned with company standards and brand reputation.

• Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

About the Role

Raffles Hotels & Resorts is seeking a highly experienced Butler to join the pre-opening team at Raffles The Red Sea. This new ultra-luxury destination is part of Saudi Arabia's Red Sea Project, offering guests a refined experience that combines Raffles' service standards with the natural environment and sustainability principles of Red Sea Global. As a Butler, you will serve as the primary point of contact for guests, ensuring their stay is seamless, intuitive, and personalized from pre-arrival to departure, embodying the brand's philosophy of "Emotional Luxury." The Raffles & Fairmont The Red Sea complex will feature 361 rooms, 11 dining concepts, and a spa. This role is key to creating personalized guest experiences and fostering a culture of storytelling around the resort's offerings.

Key Responsibilities

• Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.
• Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.
• Oversee professional packing and unpacking services, garment pressing, and shoe shining to high luxury standards.
• Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.
• Anticipate guest preferences to curate personalized guest journeys and itineraries, fostering a culture of storytelling around the resort's offerings.
• Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.
• Uphold the brand's "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.
• Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.
• Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

Qualifications and Requirements

• Bachelor's degree in hospitality management or a related field.
• Minimum of 4-6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort.
• Experience in a pre-opening environment is highly desirable.
• Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Required Skills

• Strong leadership, communication, and guest relations skills.
• An extreme eye for detail.
• Proficiency in Butler service and Front Office management.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• Fluent in English; Arabic and other languages are considered a significant asset.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires 5-10 years of relevant experience. Candidates should possess a strong understanding of ultra-luxury guest expectations and be aligned with the brand's ethos. The ability to contribute to project coordination, scheduling, and document control during the pre-opening phase is highly valued.

About the Role

Red Sea Global Hospitality is seeking a Butler to join its team, contributing to the company's leadership in responsible development and regenerative tourism. The organization is committed to delivering exceptional guest experiences and fostering a supportive work environment, guided by principles of Respect, Responsibility, Passion, and Collaboration. As a Butler, you will be responsible for providing personalized and attentive service to guests, ensuring their needs are met promptly and efficiently. The role involves going above and beyond to create memorable experiences, anticipating guest needs, and delivering seamless, luxurious service that upholds the high standards of Red Sea Global Hospitality.

This position plays a key role in ensuring guest comfort and satisfaction, representing the resorts and the Kingdom of Saudi Arabia to international visitors. The company maintains a values-led culture for both guests and colleagues, emphasizing close collaboration to achieve service excellence.

Key Responsibilities

• Provide personalized service to guests, ensuring requests are handled with care and attention.
• Anticipate and fulfill guest needs by offering tailored services to enhance their stay.
• Welcome guests upon arrival, introduce them to their rooms, and ensure they are comfortable and familiar with their accommodation.
• Record and consistently meet guest preferences, including room temperature, amenities, and dining choices.
• Respond promptly to guest requests for room service, transportation, or other personalized needs.
• Offer recommendations for dining, activities, and local experiences to exceed guest expectations.
• Provide a range of personalized services, including luggage assistance, transportation arrangements, and reservation support.
• Ensure guest room amenities are replenished and special requests are handled efficiently and discreetly.
• Serve meals, snacks, and beverages professionally, adhering to guest preferences.
• Assist guests with personal shopping and special arrangements with discretion and professionalism.
• Coordinate special requests or events, such as private dinners or in-room celebrations, for seamless execution.
• Maintain effective communication with all departments, including Housekeeping, Food & Beverage, and Front Office, to ensure efficient fulfillment of guest requests.
• Update guest preference profiles and ensure team members are aware of guest preferences and requirements.
• Act as the primary point of contact for guests throughout their stay, responding to inquiries and requests.
• Anticipate guest needs by staying informed about schedule changes, preferences, or requirements.
• Ensure a consistently high level of guest satisfaction by exceeding expectations.
• Handle guest concerns and complaints with tact, professionalism, and efficiency, ensuring resolution and follow-up.
• Regularly check in with guests to ensure satisfaction with accommodations and services.
• Conduct special activities or surprises for guests to create memorable moments.
• Maintain a clean and organized butler station, ensuring tools and equipment are in good working condition.
• Assist with daily room preparation, ensuring amenities are stocked and rooms are presented in pristine condition.
• Oversee rooming and check-out processes to ensure smooth guest departures.
• Partner with Housekeeping to ensure room setups and turndown service align with guest preferences.
• Adhere to all resort and safety protocols, delivering service in a safe and respectful manner.
• Maintain guest privacy and confidentiality at all times.
• Follow all food safety and hygiene standards when handling food and beverages.

Qualifications and Requirements

Candidates are expected to possess the experience and attributes necessary to fulfill the responsibilities of a Butler. This includes a proven ability to deliver exceptional guest service and maintain high operational standards. While specific formal qualifications were not detailed, a background demonstrating relevant experience is anticipated.

Required Skills

• Guest Relations
• Service Excellence
• Personalized Service Delivery
• Communication
• Coordination
• Guest Experience
• Guest Satisfaction
• Operational Excellence
• Health & Safety Compliance

Work Environment and Details

This is a full-time position for a Butler at Red Sea Global Hospitality, reporting to the Housekeeping Manager. The role is based at Shebara Resort in Tabuk, Saudi Arabia. The company offers opportunities for personal and professional development through targeted programs. Red Sea Global Hospitality is committed to diversity and inclusion, encouraging applications from all backgrounds and providing reasonable adjustments throughout the recruitment process.

• Greet and welcome visitors, clients, and guests in a professional manner.
• Answer, screen, and direct incoming phone calls.
• Manage front desk activities and maintain a clean, organized reception area.
• Handle incoming and outgoing correspondence, emails, and courier services.
• Schedule appointments and coordinate meeting room bookings.
• Maintain visitor logs and ensure adherence to company policies.
• Provide administrative support to various departments as required.
• Assist with document filing, record keeping, and data entry tasks.

• Saudi.
• 2–4 years of experience in a receptionist, front desk, customer service, or administrative role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.

• Friendly and approachable personality.
• Strong attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Commitment to providing excellent customer service.

About the Role

Raffles Hotels & Resorts is seeking an Admin Concierge to join the pre-opening team for Raffles The Red Sea, an ultra-luxury resort within Saudi Arabia's Red Sea Project. This role is integral to ensuring a seamless and refined guest experience, embodying Raffles' commitment to graciousness and personalized service. The Admin Concierge will serve as a central communication point for the lobby, contributing to an environment of elegance and luxury that emphasizes natural beauty and sustainability.

This full-time position is based in Umluj, Tabuk, Saudi Arabia. The ideal candidate will demonstrate a proactive and anticipatory approach, with a strong sense of ownership and accountability, understanding the expectations of ultra-luxury guests and aligning with the brand's high standards.

Key Responsibilities

• Act as the central communication hub for the lobby, coordinating effectively with Doormen, Porters, Reception, and Raffles Butlers to ensure smooth guest journeys.
• Build and maintain detailed guest profiles within the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to facilitate personalized interactions.
• Manage pre-arrival email correspondence, following up on communications with guests and travel agents to confirm arrival details and special arrangements.
• Oversee lobby administrative logistics, including sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory.
• Conduct regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for timely restocking.
• Assist in logging and reporting guest complaints, tracking feedback, and ensuring corrective actions are implemented to uphold brand standards and guest satisfaction.

Qualifications and Requirements

• A minimum of 2 years of experience in a luxury hotel front office or guest relations role.
• Proven experience in project coordination, scheduling, and document control, particularly during pre-opening stages.
• Experience in a pre-opening hotel environment is mandatory.
• A deep understanding of ultra-luxury guest expectations and alignment with luxury brand standards.

Required Skills

• Proficiency in Microsoft Office Suite, with a strong emphasis on Excel.
• Experience with hotel Property Management Systems (PMS).
• Exceptional communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Demonstrated guest relations and customer service expertise.
• Effective problem-solving capabilities.
• High level of emotional intelligence and cultural awareness.
• Skills in project coordination, scheduling, and document control.

Work Environment and Professional Conduct

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Candidates are expected to maintain impeccable grooming and professional presentation at all times, adhering to standard etiquette. Confidentiality is paramount, and sensitive guest information must be handled with the utmost discretion and integrity. The role requires a poised, creative, and inquisitive individual with a high level of emotional intelligence and cultural awareness.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.

• Diploma or Bachelor's degree in Business, Marketing, or related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

About the Role

Fairmont Hotels & Resorts is seeking a Saudi National to join its pre-opening team as an Assistant Front Office Manager for the upcoming Fairmont The Red Sea. This resort is located in Umluj, Tabuk, Saudi Arabia, and will report directly to the Front Office Manager. The role is integral to establishing new standards in ultra-luxury hospitality within The Red Sea Project, a groundbreaking development featuring 361 rooms, eleven dining concepts, a world-class spa, and an 18-hole championship golf course across 200km of coastline and over 90 islands.

The Assistant Front Office Manager will ensure the seamless operation of the front office, uphold high standards of guest service, and contribute to the resort's success during its pre-opening phase and beyond. This position requires a proactive and accountable individual with a strong understanding of ultra-luxury guest expectations and brand alignment.

Key Responsibilities

• Report to the Front Office Manager, contributing to the department's strategic direction.
• Respond professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services.
• Address guest inquiries regarding hotel information and resolve guest concerns efficiently.
• Supervise the daily operations of Front Office personnel, fostering a safe environment and promoting quality services to achieve maximum guest satisfaction and financial success.
• Oversee all day-to-day operations of the Front Desk and Bell/Valet staff, ensuring adherence to all established front office and hotel policies.
• Act as a primary resource for supervisors, agents, and valet staff regarding all Front Office procedures.
• Facilitate guest arrivals and departures during peak times to ensure a smooth transition into and out of the property.
• Courteously answer inquiries and accept reservations referred from agents, both in person and by telephone.
• Maintain comprehensive knowledge of all in-house and area functions to provide timely and knowledgeable responses to guest questions and concerns.
• Review all guest issues with staff, ensuring appropriate departments are contacted for resolution, approving recovery efforts, and providing follow-up with guests, ensuring logs are completed.
• Oversee all Concierge duties performed by staff, including transportation services, package amenities, and arrangements.
• Possess complete knowledge of the hotel's emergency procedures and ensure staff are trained accordingly.
• Implement new procedures and policies as directed by management.
• Review any problems or concerns from the previous day's night audit and daily work, addressing issues with the entire staff or individual front desk associates as appropriate.
• Monitor room inventory to achieve optimal balance and motivate associates to achieve sell-out targets, training staff in these strategies.
• Conduct one-on-one meetings with front desk associates at least quarterly to provide feedback and support.
• Administer necessary progressive disciplines according to hotel policy.

Qualifications and Requirements

• Must be a Saudi National.
• Previous experience in a similar leadership role within the hospitality industry.
• Experience in the pre-opening phases of a hotel is a mandatory requirement.
• Experience in project coordination, scheduling, and document control during pre-opening stages.

Required Skills

• Proficiency in Opera property management system.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities.
• Demonstrated leadership capabilities and the ability to lead by example.
• A deep understanding of ultra-luxury guest expectations and brand alignment.
• Skills in project coordination, scheduling, and document control.

Additional Information

The ideal candidate will be highly organized, results-oriented, and possess the flexibility to work effectively under pressure. A service-focused personality is essential for this role. A Degree or Diploma in Hospitality Management is considered an asset. A proactive, anticipatory approach with a strong sense of ownership and accountability is highly valued. Impeccable grooming and personal presentation aligned with luxury standards are expected. This is a full-time position based in Umluj, Tabuk, Saudi Arabia.

About the Role

Jayasom Wellness Resort Amaala, an exclusive retreat scheduled to open in 2025 at Triple Bay, AMAALA, is seeking a dedicated F&B Supervisor to join its founding team. In collaboration with Red Sea Global (RSG), Jayasom aims to offer a distinctive experience focused on deep healing, conscious living, and meaningful connection for adults, families, and private residents. This position is key to implementing Jayasom's strategy and wellness culture through operational gourmet service programs and initiatives, ensuring excellence in operations and a seamless guest experience.

The F&B Supervisor will be responsible for overseeing the resort's restaurants, bars, and organic retail kiosk. This role requires a proactive individual who can lead by example, embodying the company's commitment to wellness and sustainability. The supervisor will contribute to fostering a positive and collaborative work environment, supporting the resort's mission to enhance human potential and redefine wellness hospitality through holistic health, integrative medicine, and compassionate care.

Key Responsibilities

• Assist the Gourmet Service Manager in the daily operations of restaurants, bars, and the organic retail kiosk.
• Supervise all gourmet service activities, including staff training, product procurement, and departmental budget management.
• Ensure all restaurant, bar, and organic retail kiosk operations adhere to the highest standards and align with Jayasom's food and beverage objectives.
• Develop and maintain strong relationships with vendors, outsourcing partners, guests, owners, and colleagues.
• Maintain effective communication with all reporting lines, ensuring timely and accurate information dissemination.
• Promote a positive and collaborative work environment characterized by open communication, teamwork, participation, creativity, trust, respect, professionalism, and engagement.
• Actively participate in meetings and committees.
• Work towards achieving and exceeding the company's business targets.
• Approach all projects with a positive and resourceful mindset.
• Perform any other reasonable duties and responsibilities as assigned.
• Participate in the selection, training, and development of an effective gourmet service team.
• Lead by example, providing a clear vision and effective communication to the gourmet service team.
• Model desired behaviors and uphold company values.
• Provide a supportive work environment where team members feel encouraged to seek feedback, share opinions, and discuss challenges.
• Lead with empathy, understanding team members' perspectives to foster stronger connections.
• Delegate responsibilities to team members, providing the necessary support for them to take ownership and accountability.
• Ensure team members have a clear understanding of their roles, responsibilities, company expectations, and the roles of others.
• Encourage team members to participate in learning activities, committees, seminars, webinars, community relations, meetings, and surveys.
• Acknowledge and celebrate team member successes and contributions.
• Conduct regular feedback discussions with team members regarding performance, task completion, well-being, and provide necessary support and guidance.
• Foster teamwork and collaboration within the department and with other property departments.
• Promote team members' commitment to delivering excellent and personalized guest service.
• Assist the Gourmet Service Manager in developing and implementing operational procedures and standards to enhance and measure quality, incorporating current techniques and equipment.
• Schedule and coordinate the work of the gourmet service team to ensure efficient service, technical accuracy, and adherence to budgeted labor cost goals.
• Lead and organize gourmet service department tastings and training sessions for all food and beverage products.
• Demonstrate knowledge of all types of allergens, food preferences, and guest intolerances, and offer alternatives based on guest medical profiles.
• Operate the existing POS system (Micros) according to assigned responsibility levels.
• Monitor and analyze competitor menus, products, and services.
• Address guest complaints promptly and courteously to ensure high levels of guest satisfaction.
• Conduct regular inspections of restaurants, bars, and organic retail kiosk units to assess service quality, cleanliness, sanitation, equipment, and staff appearance and hygiene.
• Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment.
• Stay updated with service and culinary trends and provide feedback for improvement to the Head of Gourmet.
• Prepare operational reports, analyze progress and adverse trends, and make appropriate recommendations.
• Ensure the gourmet service team maintains a high level of service in accordance with established standards.
• Be present on the front line to interact with guests, gather feedback, and build lasting relationships.
• Coordinate with the gourmet kitchen team to educate service team members on new products and menus.
• Conduct regular inventory of operating supplies and equipment with the stewarding department, providing matching reports.
• Obtain and account for the correct settlement of all issued bills and manage outlet floats.
• Prepare daily reports including revenue, voids, guest complaints, guest preferences, and special guest celebrations/occasions.
• Prepare, facilitate, and attend departmental and resort meetings as per property operational guidelines.
• Prepare staff rosters based on business levels to optimize staff productivity while ensuring a healthy work-life balance.
• Ensure established opening and closing procedures for gourmet service outlets are clearly communicated and followed.

Qualifications and Requirements

• BA in Hotel Management or an equivalent qualification.
• Previous experience in a similar role within a luxury resort, including pre-opening experience.
• Progressive experience in high-quality service environments.
• Knowledge of wellness cuisine and current trends.
• Understanding of food regulations, health, and safety standards.
• Proficiency in hotel information systems, specifically Opera, Fidelio, and Micros Symphony.
• Strong attention to detail.
• Excellent time management skills.
• Proficiency in cost control measures.
• Ability to multitask effectively.
• Strong planning capabilities.
• Excellent teamwork and collaboration skills.
• Ability to perform under pressure.
• Creative and innovative approach to problem-solving.
• Positive attitude.
• Friendly and approachable demeanor.
• Flexible and adaptable to change.
• Responsible and reliable.
• Empathetic.
• Skills in motivating others.
• Ability to build effective teams.
• Proficiency in managing vision and purpose.
• Adherence to ethics and values.
• Ability to cultivate relationships.
• Strong business acumen.
• Capability in leading in wellness contexts.
• Solid technical capacity.

Required Skills

• Gourmet Service Operations
• Wellness Culture Integration
• Sustainability Culture Implementation
• Food and Beverage Management
• Procurement and Purchasing
• Budgeting and Financial Control
• Training and Development of Staff
• Product Knowledge
• Departmental Budgeting
• Holistic Health Principles
• Integrative Medicine Concepts
• Soulful Care Practices
• Operational Procedures Development
• Quality Enhancement Strategies
• Workforce Scheduling
• Labor Cost Management
• Food and Beverage Tastings
• Allergen Knowledge
• Food Preference Management
• Guest Medical Profile Interpretation
• POS System Operation (Micros)
• Competitor Analysis
• Guest Complaint Handling
• Cleanliness and Sanitation Standards
• Equipment Maintenance
• Service and Culinary Trend Awareness
• Operational Reporting and Analysis
• Guest Relationship Management
• Inventory Management
• Bill Settlement Procedures
• Daily Reporting
• Staff Roster Preparation
• Opening and Closing Procedures
• Teamwork and Collaboration
• Ability to handle pressure
• Creative and innovative thinking
• Positive Attitude
• Friendly and approachable communication
• Flexibility and adaptability to change
• Responsibility and reliability
• Empathy
• Motivating others
• Building effective teams
• Managing vision & purpose
• Ethics and values
• Cultivating relationships
• Business acumen
• Leading in wellness
• Technical capacity
• Wellness cuisine and trends
• Food regulations
• Health and safety regulations
• Hotel information systems (Opera, Fidelio, Micros Symphony)

Work Environment and Experience

This full-time position is based at Jayasom Wellness Resort Amaala in Tabuk, Saudi Arabia. The role requires 5-10 years of experience in a similar capacity, preferably within a luxury resort setting, and experience with pre-opening phases is highly valued. The work environment emphasizes a wellness and sustainability culture, requiring a proactive and collaborative approach from all team members.

About the Role

Raffles Hotels & Resorts is seeking a highly experienced Butler to join the pre-opening team at Raffles The Red Sea. This new ultra-luxury destination is part of Saudi Arabia's Red Sea Project, offering guests a refined experience that combines Raffles' service standards with the natural environment and sustainability principles of Red Sea Global. As a Butler, you will serve as the primary point of contact for guests, ensuring their stay is seamless, intuitive, and personalized from pre-arrival to departure, embodying the brand's philosophy of "Emotional Luxury." The Raffles & Fairmont The Red Sea complex will feature 361 rooms, 11 dining concepts, and a spa. This role is key to creating personalized guest experiences and fostering a culture of storytelling around the resort's offerings.

Key Responsibilities

• Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.
• Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.
• Oversee professional packing and unpacking services, garment pressing, and shoe shining to high luxury standards.
• Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.
• Anticipate guest preferences to curate personalized guest journeys and itineraries, fostering a culture of storytelling around the resort's offerings.
• Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.
• Uphold the brand's "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.
• Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.
• Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

Qualifications and Requirements

• Bachelor's degree in hospitality management or a related field.
• Minimum of 4-6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort.
• Experience in a pre-opening environment is highly desirable.
• Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia.
• Understanding of Ultra-Luxury guest expectations and brand alignment.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Required Skills

• Strong leadership, communication, and guest relations skills.
• An extreme eye for detail.
• Proficiency in Butler service and Front Office management.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• Fluent in English; Arabic and other languages are considered a significant asset.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires 5-10 years of relevant experience. Candidates should possess a strong understanding of ultra-luxury guest expectations and be aligned with the brand's ethos. The ability to contribute to project coordination, scheduling, and document control during the pre-opening phase is highly valued.

About the Role

Raffles Hotels & Resorts is seeking an Admin Concierge to join the pre-opening team for Raffles The Red Sea, an ultra-luxury resort within Saudi Arabia's Red Sea Project. This role is integral to ensuring a seamless and refined guest experience, embodying Raffles' commitment to graciousness and personalized service. The Admin Concierge will serve as a central communication point for the lobby, contributing to an environment of elegance and luxury that emphasizes natural beauty and sustainability.

This full-time position is based in Umluj, Tabuk, Saudi Arabia. The ideal candidate will demonstrate a proactive and anticipatory approach, with a strong sense of ownership and accountability, understanding the expectations of ultra-luxury guests and aligning with the brand's high standards.

Key Responsibilities

• Act as the central communication hub for the lobby, coordinating effectively with Doormen, Porters, Reception, and Raffles Butlers to ensure smooth guest journeys.
• Build and maintain detailed guest profiles within the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to facilitate personalized interactions.
• Manage pre-arrival email correspondence, following up on communications with guests and travel agents to confirm arrival details and special arrangements.
• Oversee lobby administrative logistics, including sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory.
• Conduct regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for timely restocking.
• Assist in logging and reporting guest complaints, tracking feedback, and ensuring corrective actions are implemented to uphold brand standards and guest satisfaction.

Qualifications and Requirements

• A minimum of 2 years of experience in a luxury hotel front office or guest relations role.
• Proven experience in project coordination, scheduling, and document control, particularly during pre-opening stages.
• Experience in a pre-opening hotel environment is mandatory.
• A deep understanding of ultra-luxury guest expectations and alignment with luxury brand standards.

Required Skills

• Proficiency in Microsoft Office Suite, with a strong emphasis on Excel.
• Experience with hotel Property Management Systems (PMS).
• Exceptional communication and interpersonal skills.
• Strong coordination and organizational abilities.
• Demonstrated guest relations and customer service expertise.
• Effective problem-solving capabilities.
• High level of emotional intelligence and cultural awareness.
• Skills in project coordination, scheduling, and document control.

Work Environment and Professional Conduct

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. Candidates are expected to maintain impeccable grooming and professional presentation at all times, adhering to standard etiquette. Confidentiality is paramount, and sensitive guest information must be handled with the utmost discretion and integrity. The role requires a poised, creative, and inquisitive individual with a high level of emotional intelligence and cultural awareness.