Hotel Receptionist Jobs in Saudi Arabia

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

We are looking for a distinguished customer service representative to work with us in a dynamic environment. Responsibilities include:
• Receiving customer inquiries and responding to them professionally and efficiently, receiving returns, and scheduling product maintenance 
• Solving customer issues and providing them with appropriate support
• Following up on customer requests and ensuring they are met with the highest quality standards
• Contributing to improving the customer experience and increasing their satisfaction.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

We are looking for a professional receptionist to join the team, who will be responsible for welcoming visitors and clients and directing them in a professional and courteous manner. The employee will respond to phone inquiries, manage appointments, and coordinate meetings with various departments, in addition to organizing and arranging the reception area and maintaining an appropriate overall appearance. Experience in customer service and excellent communication skills are required, as well as the ability to handle pressure and work as part of a team.

About the Role

Raffles Hotels & Resorts is seeking a Receptionist / Front Desk Officer to join its distinguished team in Jeddah, Saudi Arabia. The Raffles Jeddah, situated adjacent to the residential tower, embodies expert service and world-class luxury, poised to welcome guests with Raffles' signature elegance and personal touches, complementing Jeddah's charm and beauty. As the first point of contact for the establishment, this role is crucial in creating a positive and welcoming environment for visitors, clients, and staff, ensuring a seamless and exceptional guest experience.

Key Tasks and Responsibilities

• Greeting and directing visitors, ensuring a warm and professional reception.
• Answering and managing incoming phone calls, emails, and other communications efficiently.
• Scheduling appointments and managing calendars for executives and meeting rooms.
• Performing essential administrative tasks such as data entry, filing, and document preparation.
• Coordinating with other departments to ensure smooth and efficient office operations.
• Managing incoming and outgoing mail and packages.
• Maintaining a clean, organized, and inviting reception area at all times.
• Assisting with basic office maintenance and monitoring office supply inventory.
• Providing support to other administrative staff as needed.
• Ensuring security protocols are followed by monitoring visitor access.

Qualifications and Requirements

• Applicant must be of Saudi nationality.
• Excellent verbal and written communication skills in both Arabic and English.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong multitasking abilities and effective time management skills.
• Customer service-oriented with a friendly and professional demeanor.
• High school diploma or equivalent required.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience as a Receptionist or Front Desk Officer is preferred.
• Experience in the hospitality or customer service sector is preferred.
• Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Adaptability and willingness to learn new skills and techniques.

Required Skills

• Proficiency in Microsoft Office Suite.
• Multitasking.
• Time management.
• Customer service excellence.
• Organizational skills.
• Attention to detail.
• Adaptability.

Additional Information

This is a full-time position based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Raffles employee, you are expected to embody and convey the brand and company mindset through our heartfelt service culture. The role requires 0-1 years of experience.

About the Role

Everhires is seeking Restaurant Staff to join a hospitality company in Jeddah. This company focuses on premium coffee experiences, fresh bakery products, and delivering exceptional customer service. They aim to create a welcoming atmosphere through high-quality food, specialty coffee, and memorable guest experiences, driven by a commitment to quality, teamwork, and attention to detail.

This is a full-time opportunity located in Jeddah, Makkah, Saudi Arabia. The company is looking for individuals with 2-5 years of experience to contribute to various roles within their establishment.

Key Responsibilities

• Welcome guests professionally and manage seating arrangements to ensure a smooth service flow (Reception/Host).
• Supervise daily floor operations, support service staff, and uphold customer service standards in a busy coffee shop environment (Captain).
• Prepare and serve specialty coffee beverages with precision, including espresso preparation and latte art (Barista).
• Assist the Pastry Chef in preparing pastries and desserts, contributing to kitchen operations while adhering to quality and hygiene standards.
• Support daily bakery operations by assisting with dough preparation, baking, and general pastry production.

Qualifications and Requirements

• Previous experience in a hospitality setting is preferred for the Reception/Host role.
• Demonstrated experience in espresso preparation and latte art is required for the Barista position.
• Basic experience in dough preparation, baking, and pastry production is necessary for the Bakery Assistant role.

Required Skills

• Exceptional customer service and strong communication abilities.
• Proficiency in espresso preparation and latte art.
• Knowledge of specialty coffee standards.
• Skills in pastry preparation and dessert production.
• Adherence to hygiene standards.
• Competence in dough preparation and baking.

Work Environment and Details

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company is seeking candidates with 2-5 years of experience in relevant hospitality roles.

1/ Secondary and above 2/ Has experience in social media 3/ Proficient in using computers 4/ Has the ability to deal with workers and face clients 5/ Develops plans to improve the salon 6/ Values work and its pressure, committed to the specified hours 7/ Renewing English language 8/ Prefer those who have not previously received support from the Human Resources Fund

Guest reception and professional welcome Booking management (WhatsApp / Call / Platforms) Organizing the waiting list Distributing tables according to the operational plan Bidding farewell to guests and requesting feedback Building a personal relationship with regular customers (VIP) Handling complaints professionally and turning them into a positive experience Monitoring customer feedback on Google and social media Coordinating with marketing for offers and events Representing the restaurant's identity in an elegant manner Monitoring service quality (speed, interaction, cleanliness) Conducting field tours inside the hall Ensuring the application of operational standards Submitting daily/weekly reports with observations Performance improvement follow-up: Suggesting continuous improvements to the experience Performance indicators (KPIs) Customer satisfaction ⭐⭐⭐⭐⭐ Waiting time ⏱️ Number of complaints and how they were resolved Google reviews Percentage of returning customers

Job Opening: Receptionist and Administrative Officer – Specialized Martial Arts Club

Working Days: Saturday to Thursday
Working Hours: 4:15 PM to 11:00 PM

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📝 About the Job

A specialized martial arts club announces the availability of a receptionist and administrative officer position.
The job includes managing daily operations within the club, receiving members, following up on memberships, and organizing administrative and operational tasks, with a focus on the experience of both adult and child members in an organized and safe sports environment.

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🎯 Tasks and Responsibilities

• Receive members and visitors professionally and represent the club positively.
• Manage the membership system (register new members – renewals – follow up on cases).
• Monitor member check-in and check-out and update data in the system.
• Follow up on expiring memberships and notify members about renewals.
• Work on the member management system and enter data accurately.
• Monitor children's exit after training and ensure they are safely handed over to their guardian.
• Perform daily administrative tasks within the club (organization – files – general follow-up).
• Respond to member inquiries and resolve minor issues or escalate them to management when needed.
• Maintain order and discipline in the reception area and club premises.

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⭐ Requirements

• Commitment and punctuality in working hours.
• Honesty and high responsibility, especially in dealing with memberships and children.
• Good communication skills with children, adults, and parents.
• Ability to organize and work in a professional sports environment.
• Previous experience in administrative or reception work is preferred (not required).
• Ability to use electronic systems for member management.

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💡 Job Benefits

• Working in a specialized martial arts club.
• Professional and organized sports work environment.
• Opportunity to gain experience in management and customer interaction.
• Incentive system linked to performance and memberships.

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📍 Important Notes

The job requires seriousness and full commitment, especially in monitoring children and memberships, while ensuring a safe and organized experience for members within the club.

We are looking for a professional receptionist to join the team, who will be responsible for receiving visitors and clients and directing them in a professional and courteous manner. The ideal candidate will respond to phone calls and transfer them to the relevant departments, manage appointments, and organize administrative files. We are looking for someone with excellent communication skills and the ability to work under pressure in a dynamic work environment.

We are looking for a professional receptionist and secretary to join the team, where they will be responsible for welcoming visitors and clients in a professional and respectful manner, responding to phone inquiries and directing calls to the relevant departments. The position requires excellent communication skills, the ability to handle basic computer systems, and manage appointments. The ideal candidate should have a neat appearance and high organizational skills, with the ability to work under pressure and handle client requirements efficiently and professionally.

Join Us as a Spa Receptionist at Miraval The Red Sea
As the first point of contact at Life in Balance Spa, your role is crucial for providing guests with a transformative wellness experience. If you are passionate about wellness, are dedicated to excellent customer service, and wish to make a positive impact on guests’ journeys, we invite you to apply.

Key Responsibilities:

• Guest Reception & Support: Warmly greet guests, manage bookings, and provide information about spa treatments, ensuring a relaxing atmosphere.
• Operational Support: Maintain efficiency at the reception area and assist across wellness facilities, ensuring alignment with Miraval’s holistic vision.
• Cashiering: Handle transactions accurately and prepare daily financial summaries.
• Revenue Generation: Encourage upselling of retail products and wellness services to enhance guest experiences.
• Guest Engagement: Build positive relationships and ensure guests feel supported throughout their wellness journey.
• Team Collaboration: Work with spa staff to create a seamless guest experience.
• Administrative Excellence: Manage appointments and maintain organization at the reception.

Qualifications:
Minimum 1 year of experience in a guest services role in a luxury wellness or hospitality setting. Strong customer service skills, proficiency in English, and a passion for wellness are essential. Arabic knowledge is a plus.

About Miraval Resorts & Spas:
Miraval offers unique wellness journeys, focusing on mindfulness and balanced living. With a variety of activities from fitness to meditation, we provide tools for lasting positive changes. Join us in creating life-changing experiences for our guests.

Join Our Team as a Reservations Agent
We are currently seeking passionate and dynamic guest-focused professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions. As a Reservations Agent at Centro Shaheen, you will play a crucial role in ensuring smooth and efficient service delivery.

Key Responsibilities:

• Process and confirm guest room reservations through phone, letter, or fax.
• Input all reservations into the computer and respond to inquiries and requests regarding reservations.
• Stay updated on promotions and follow procedures for all hotel reservations.
• Show complete product knowledge and apply rate management effectively.
• Maintain an established filing system and compile reports as required.
• Promote good public relations and aim to maximize business.
• Ensure all incoming calls and emails are handled according to Rotana standards.
• Organize visa requests for guests and upsell whenever possible.

Skills and Qualifications:
You should have a diploma or degree in the hospitality field, along with previous hotel reservations experience. Proficiency in computer skills and excellent communication in English are a must; additional language skills are a plus.

Knowledge and Competencies:
The ideal candidate will be customer-focused, proactive, and approachable. You should work professionally and effectively establish relationships with customers. Competencies include:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

Join TÜV SÜD as a Receptionist & Admin Coordinator!
At TÜV SÜD Group, we are passionate about technology and dedicated to being a part of progress. As the Receptionist & Admin Coordinator, you will provide essential front-office and administrative support, ensuring efficient branch operations and a professional customer experience.

Key Responsibilities:

• Front Office & Visitor Management: Greet and welcome visitors; manage visitor access as per security procedures; answer and forward calls effectively.
• Administration & Facilities Coordination: Manage office supplies, coordinate maintenance activities, and support administrative functions like documentation and filing.
• Employee & Corporate Support: Assist with employee onboarding and offboarding, and support employee engagement activities.
• Operational Support: Handle reporting, logistics coordination, and vendor communications.

Skills & Competencies:

• Strong communication and customer service skills.
• Professional appearance and organizational abilities.
• Proficiency in Microsoft Office.

What We Offer:
Paid vacation time and competitive compensation.

We welcome applications from individuals of all backgrounds, experiences, and perspectives, believing that diversity enhances our work environment.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated F&B Service Expert (Local) to join their team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is focused on creating memorable and unique guest experiences, going beyond simply serving food and drinks. As a Guest Service Expert, you will be instrumental in delivering a wide range of services to ensure guests thoroughly enjoy their dining experience. This role is an opportunity to be part of a globally recognized luxury hospitality brand that prides itself on delivering excellence and setting the standard for rare and special luxury service.

At The Ritz-Carlton, the "Gold Standards" form the foundation of daily operations, guiding the team to achieve excellence. You will learn and exemplify these standards, including the Employee Promise, Credo, and Service Values. Joining The Ritz-Carlton means becoming part of a portfolio of brands within Marriott International, offering a chance to do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

Key Responsibilities

• Taking initiative to deliver a wide range of services to ensure guests enjoy their meals.
• Setting tables to prepare for guest service.
• Communicating effectively with the kitchen staff regarding orders and guest needs.
• Interacting with guests in a professional and engaging manner.
• Serving guests with food and beverages.
• Cleaning work areas and maintaining supplies to ensure a hygienic environment.
• Ensuring all transactions feel like a seamless part of the guest experience.
• Upholding quality standards in all aspects of service.
• Maintaining a professional uniform, personal appearance, and communication style.
• Creating a safe workplace for all associates and guests.
• Following all company policies and procedures.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• At least 1 year of related work experience is preferred.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move over sloping, uneven, or slippery surfaces.
• Ability to read and visually verify menu information.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Required Skills

• Guest Service
• Communication
• Teamwork
• Problem-solving

Work Environment and Location

This is a full-time, non-management position located in Jeddah, Saudi Arabia. The role is not remote. The specific location is Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493, within the Makkah region.

Marriott International is committed to being an equal opportunity employer. They value and celebrate the unique backgrounds of associates and foster an environment of inclusion, recognizing that diversity is a strength. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Grand Hyatt The Red Sea is seeking a dedicated Guest Service Officer to join our team. This full-time position is an integral part of the Rooms Division, focusing on the smooth and efficient operation of the Reception. The role involves providing a consistent and high level of service to all guests, ensuring an exceptional staying experience from arrival to departure.

Key Responsibilities

• Welcome all guests and ensure they have an exceptional staying experience.
• Contribute to the efficient operation of the Reception within the Rooms Division.
• Provide an excellent and consistent level of service to guests.

Qualifications and Experience

• A minimum of 2 years of work experience in hotel operations is required.
• Candidates should ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• The role requires candidates to have 2-5 years of experience in total.

Required Skills

• Excellent customer service skills.
• Strong communication skills.
• Effective interpersonal skills.

Work Location and Eligibility

This full-time position is located in Jeddah and Makkah, Saudi Arabia. This opportunity is exclusively for Saudi Nationals.