About the Role
The Ritz-Carlton Hotel Company, *** is seeking a dedicated Housekeeping Supervisor to join their team in Tabuk, Saudi Arabia. This full-time, non-management position is an integral part of the Housekeeping & Laundry department, contributing to the exceptional guest experiences for which The Ritz-Carlton is renowned. As a Housekeeping Supervisor, you will play a crucial role in upholding the brand's "Gold Standards" by ensuring the immaculate condition of guest rooms and public areas, and by supporting the Housekeeping management team in daily operations.
This role serves as a vital liaison between various hotel departments, including Housekeeping, Engineering, Front Office, and Laundry, to ensure seamless service delivery and efficient issue resolution. You will be instrumental in maintaining the highest quality expectations and standards, embodying the company's commitment to rare and special luxury service.
Key Responsibilities
- Inspect guest rooms, public areas, and pool areas after cleaning by Housekeepers to ensure adherence to quality standards.
- Manage sold room reports, verify room status, identify discrepant rooms, and prioritize room cleaning schedules.
- Update the status of departing guest rooms and act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues related to discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments to the relevant team members.
- Communicate pertinent issues and updates to the next shift to ensure continuity of service.
- Complete all required paperwork accurately and efficiently.
- Assist Housekeeping management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Adhere to all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete all required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional at all times.
- Maintain the confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
- Assist individuals with disabilities and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues and respond appropriately to employee concerns.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- At least 1 year of related work experience in housekeeping or a similar hospitality role.
- At least 1 year of supervisory experience.
Required Skills
- Housekeeping operations and quality standards.
- Coordination and liaison between departments.
- Problem-solving and issue resolution.
- Hiring, training, scheduling, and employee motivation.
- Coaching and performance management.
- Adherence to safety and security policies.
- Maintaining professional appearance and confidentiality.
- Exceptional guest service and communication skills.
- Teamwork and collaboration.
- Proficiency with computer systems and point-of-sale systems.
- Ability to read and visually verify information in various formats.
- Physical stamina including the ability to move, lift, carry, push, and pull objects weighing up to 55 pounds without assistance and over 55 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
- Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Work Environment and Location
This is a full-time, non-management position located in Tabuk, Amaala, Saudi Arabia. The Ritz-Carlton is an equal opportunity employer, committed to fostering an environment where unique backgrounds are valued and celebrated. Joining The Ritz-Carlton means becoming part of a portfolio of brands with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
5,000 - 6,000 / Month
Full-time
