Full-time Technical support specialist Jobs in Saudi Arabia

Join our team as a Technical Support Specialist!
The Al-Muhayed Company is looking for experienced Technical Support Specialists to work within a team dedicated to providing high-quality technical services. You will be responsible for setting specifications for new devices, receiving new devices, and ensuring they meet specifications.

Main Responsibilities:

• Documenting devices and their accessories in the organization.
• Recording problems that arise with devices on a daily basis.
• Performing necessary routine and preventive maintenance on devices.
• Answering user questions related to device issues and providing solutions when possible.
• Ensuring system statuses and containing the required programs.
• Preparing technical reports and developing work methods using modern technologies.

Requirements:

• A qualification in the field of at least a bachelor's degree or diploma.

Required Skills:

• Machine maintenance
• Installation and maintenance of computers
• System testing
• Customer assistance
• Finding solutions to problems

Location: Eastern Province, Qatif
Publication Start Date: 16/07/1447
Publication End Date: 17/09/1447

Join Alnafitha IT as a Technical Support Specialist!
Alnafitha IT is a distinguished provider of IT services and solutions in Saudi Arabia, dedicated to delivering top-notch support to our clients. We are currently seeking a Technical Support Specialist - ITSM to join our team in Jeddah.

About Us:
Founded in 1993, Alnafitha IT has grown from a startup to a market leader, showcasing our dedication to enhancing operational efficiency and ensuring customer satisfaction through innovative digital solutions.

Key Responsibilities:

• ManageEngine Administration & Monitoring: Ensure comprehensive operational support and system optimization.
• Vendor Communication: Collaborate with ManageEngine for technical support and updates.
• Documentation & Knowledge Management: Create and maintain essential documentation for operational processes.
• Training & Enablement: Provide training sessions to staff to optimize the use of IT systems.
• Asset Management: Maintain accurate IT asset inventories and manage reporting.
• Change Management Compliance: Participate in Change Management processes to ensure quality service delivery.

Requirements:

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 3-5 years of experience with ITSM/ITOM tools, preferably ManageEngine.
• ITIL Foundation Certification is mandatory.
• MCSE preferred.

As an equal opportunity employer, Alnafitha IT encourages all qualified individuals to apply without discrimination. We are committed to nurturing talent and fostering a diverse workplace.

Join Our Team as a Senior L3 Technical Support Specialist!

Dkhoon Emirates is seeking a highly skilled Senior L3 Technical Support Specialist to join our IT team in Riyadh. This role is pivotal in managing our IT infrastructure, particularly in Azure environments and Fortinet firewalls.

Key Responsibilities:

• Manage and troubleshoot complex issues in Azure environments.
• Configure and maintain Fortinet firewalls.
• Provide expert-level support to internal teams and clients.
• Collaborate with IT and Security teams to ensure system reliability and security.

Requirements:

• Minimum 5 years of L3 Technical Support experience.
• Strong knowledge of Azure and Fortinet technologies.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, high-stakes environment.

Join Our Team as a Helpdesk Technical Support Specialist
Greenberg Traurig (GT), a global law firm located in 15 countries, offers a unique opportunity for a Helpdesk Technical Support Specialist at our Riyadh Regional Headquarters office. This role is essential in supporting attorneys and professional staff in a 24x7 phone-based call center environment.

Position Summary
The Helpdesk Support Specialist will resolve complex technical issues while providing exceptional customer service. The ideal candidate should thrive in a fast-paced environment, demonstrating strong problem-solving and decision-making abilities.

Key Responsibilities

• Resolve complex technical issues at point of contact.
• Provide customer support to a demanding client base.
• Assist with departmental activities as needed.
• Flexibility to work overtime as required.

Qualifications

• 3+ years in technical support in a law firm or 7+ years in a professional services organization.
• Exceptional customer service skills.
• Ability to communicate technical information in simple terms.
• Microsoft Office Specialist certification and A+ and Network+ certifications are desirable.
• Proficiency with Windows-based software and Microsoft Office applications.

Join SMART Technology Solutions as a Technical Support Specialist!
We are a leading IT services and consulting company in Saudi Arabia, founded in 2007, and dedicated to supporting businesses with their technical needs. If you are passionate about technology and enjoy helping others, this is the role for you!

Key Responsibilities:

• Incident & Problem Management:
  - Perform advanced troubleshooting to identify root causes of recurring issues.
  - Document root causes, fixes, and preventive actions.
• Technical Troubleshooting & Resolution:
  - Diagnose and resolve complex hardware, software, network, and system issues.
• System & Service Support:
  - Support enterprise systems including Microsoft 365, Active Directory, and more.
• Escalation & Collaboration:
  - Escalate unresolved issues to Level 2 or vendors.
• Documentation & Knowledge Management:
  - Create and update knowledge base articles.
• Customer Communication:
  - Communicate clearly with customers regarding issue status and resolutions.
• Monitoring & Preventive Support:
  - Monitor systems and take proactive action to prevent incidents.

Requirements:

• Strong troubleshooting and analytical skills.
• Knowledge of ITIL processes.
• Ability to work under pressure.
• Clear documentation and communication skills.
• Certifications are strongly preferred (*, ITIL, CompTIA).

In return, we offer a culture of growth, continuous feedback, and a collaborative work environment. You can enjoy flexible work options, including up to 6 work-from-home days per month!

Join Diyar United Company as a Senior Technical Support Specialist for Electronic Gates Systems (E-Gates). As an industry leader in IT services, we are looking for a motivated individual to supervise operations and maintenance of Electronic Gates systems in both arrival and departure halls.

Key Duties and Responsibilities:

• Supervise the operation and maintenance of E-Gates systems.
• Lead the daily technical support team, assign tasks, and monitor performance.
• Handle critical hardware and software incidents ensuring service restoration within defined SLA timelines.
• Coordinate directly with relevant airport departments.
• Monitor system integration with E-Gates.
• Conduct periodic operational tests (Health Checks) for the gates.
• Supervise system and software updates/upgrades.
• Prepare daily and weekly reports on gate readiness status, fault/failure rates, response times, and operational performance indicators.
• Ensure compliance with cybersecurity procedures and airport safety policies.
• Coordinate during peak times and international flights to ensure a smooth passenger flow.
• Supervise spare parts and maintenance inventory.
• Represent the operating entity in technical meetings with airport management and government authorities.

Required Qualifications:

• Bachelor’s degree in Information Technology, Telecommunications Engineering, or a related field.
• Minimum of 2 years of relevant experience.
• Strong team management skills and ability to perform under pressure.
• Proficient in technical and written English.