Customer Services Full-time Jobs for Female for Fresh Graduates in Al khobar

Join the Kempinski Hotel team as a Spa Receptionist!
As a key member of our Spa team, you will support all reception and public area duties while preparing for future leadership or operational roles within the Spa. Your professionalism and attention to detail ensure that all guest inquiries are answered, reservations are accurately recorded, and payment procedures are completed.

Key Responsibilities:

• Oversee reception including food and beverage offerings, retail, maintenance, and housekeeping.
• Respond to guests’ bookings and queries in a professional manner.
• Promote and up-sell spa services and retail.
• Abide by the spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintain knowledge of Kempinski The Spa treatments, services, and products.
• Record reservations and manage the appointment schedule.
• Conduct confirmation calls and check guests in and out, following payment and cash handling procedures.
• Update and manage client profiles.
• Prepare daily reports as per SOP.
• Actively promote the resort's other activities.
• Handle and rectify guest queries or small complaints confidently.
• Maintain complete discretion and confidentiality in all communications with guests.
• Manage accidents and guest incidents swiftly and professionally.
• Ensure a clean and neat working environment, maintaining supplies when an attendant is not available.
• Be flexible to take on additional responsibilities as needed based on the hotel's requirements.