Customer Services Full-time Jobs in Al khobar

• Answer all incoming calls promptly and connect them to the appropriate extension.
• Accurately take and deliver messages for guests in a timely manner.
• Manage guests' requests for DND (Do Not Disturb) and handle personal wakeup calls as per LQA standards.
• Assist guests with inquiries and requests, providing help or referring to relevant departments as necessary.
• In emergencies, serve as the communication center for the hotel.
• Keep records of all Domestic Direct Dial (DDD) and International Direct Dial (IDD) calls and coordinate billing with the front office.
• Monitor TV channels and public area music for proper functioning.
• Maintain a neat working environment at all times.

• Oversee reception including food and beverage offerings, retail, maintenance, and housekeeping.
• Respond to guests’ bookings and queries in a professional manner.
• Promote and up-sell spa services and retail.
• Abide by the spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintain knowledge of Kempinski The Spa treatments, services, and products.
• Record reservations and manage the appointment schedule.
• Conduct confirmation calls and check guests in and out, following payment and cash handling procedures.
• Update and manage client profiles.
• Prepare daily reports as per SOP.
• Actively promote the resort's other activities.
• Handle and rectify guest queries or small complaints confidently.
• Maintain complete discretion and confidentiality in all communications with guests.
• Manage accidents and guest incidents swiftly and professionally.
• Ensure a clean and neat working environment, maintaining supplies when an attendant is not available.
• Be flexible to take on additional responsibilities as needed based on the hotel's requirements.

• Greet and assist visitors, manage incoming calls, and provide general administrative support to ensure smooth office operations.
• Schedule meetings, appointments, and maintain office calendars.
• Perform day-to-day administrative duties including filing, typing, copying, scanning, and binding of documents.
• Manage office supplies inventory – monitor stock levels, place orders, and follow up on deliveries.
• Maintain petty cash and ensure proper documentation of all transactions.
• Enter data into ERP systems and maintain accurate and up-to-date records.
• Prepare letters, memos, presentations, and reports as required.
• Assist in HR and admin-related tasks such as maintaining employee records and coordinating onboarding formalities.
• Coordinate with vendors, service providers, and maintenance teams for office facilities management.
• Handle travel arrangements and transport coordination for staff when required.
• Support internal teams by coordinating across departments to ensure timely completion of tasks.
• Ensure the reception area is clean and well-maintained.

• Bachelor’s degree or diploma in Business Administration or a related field.
• 2–3 years of experience in a similar administrative or front office role (Freshers with strong communication skills may also apply).
• Proficient in MS Office (Word, Excel, Outlook) and ERP systems.
• Excellent verbal and written communication skills.
• Strong time management and organizational abilities.
• Professional appearance and demeanor.

• Manage the company's accounts on various social media platforms.
• Create engaging content (posts, images, short videos) that aligns with the company's identity.
• Interact with the audience and respond professionally and promptly to inquiries and comments.
• Prepare regular reports on account performance and engagement metrics.
• Propose new ideas to increase engagement and enhance brand awareness.
• Stay updated with the latest trends in digital marketing and social media algorithms.
• Experience in photography and short video production is a plus.

• Flexibility and a positive, Yes I Can! attitude
• An eye for detail
• Creative problem-solving skills
• Passionate about creating extraordinary service
• Ability to work as part of a team
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Job Title:

Customer Service

Job Requirements:

• Educational Qualification: High school diploma or equivalent.

• Experience: Previous experience in customer service.

• Skills:

  • Welcoming customers in a courteous and professional manner.

  • Responding to inquiries about prices, offers, and product availability.

  • Resolving issues and complaints quickly and calmly.

  • Good communication skills with others.

  • Ability to work under pressure.

• Greet and assist visitors, manage incoming calls, and provide general administrative support to ensure smooth office operations.
• Schedule meetings, appointments, and maintain office calendars.
• Perform day-to-day administrative duties including filing, typing, copying, scanning, and binding of documents.
• Manage office supplies inventory – monitor stock levels, place orders, and follow up on deliveries.
• Maintain petty cash and ensure proper documentation of all transactions.
• Enter data into ERP systems and maintain accurate and up-to-date records.
• Prepare letters, memos, presentations, and reports as required.
• Assist in HR and admin-related tasks such as maintaining employee records, coordinating onboarding formalities, and updating attendance registers.
• Coordinate with vendors, service providers, and maintenance teams for office facilities management.
• Handle travel arrangements, hotel bookings, and transport coordination for staff when required.
• Support internal teams by coordinating across departments to ensure timely completion of administrative and operational tasks.
• Ensure the reception area and common office areas are clean, professional, and well-maintained.
• Contribute to the team’s efficiency and effectiveness through strong communication and organizational skills.

• Bachelor’s degree or diploma in Business Administration, Office Management, or a related field.
• 2–3 years of experience in a similar administrative or front office role (Freshers with strong communication and basic ERP knowledge may also apply).

• Proficient in MS Office (Word, Excel, Outlook).
• Experience with ERP systems or willingness to learn.
• Basic knowledge of office equipment (printers, scanners, PBX systems).

• Excellent verbal and written communication skills.
• Strong time management, multitasking, and organizational abilities.
• Professional appearance and demeanor.
• High level of integrity and attention to detail.
• Ability to handle confidential information with discretion.