About the Role
Octave is seeking a results-driven Senior Account Manager to oversee and grow strategic client relationships within its Enterprise Asset Management (EAM) division. This role is crucial for driving business growth in KSA and Bahrain, acting as the primary point of contact for new and existing clients. The ideal candidate will possess a deep understanding of asset management solutions, a consultative sales approach, and the ability to collaborate effectively with internal delivery teams and client stakeholders to ensure value realization and business growth. Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle. With approximately 7,200 employees in 45 countries, Octave is committed to turning complex operational data into actionable intelligence to improve performance, resilience, and incident response.
Key Responsibilities
- Drive EAM/APM business growth in the Kingdom of Saudi Arabia and Bahrain.
- Serve as the primary point of contact for both new and existing clients.
- Develop a deep understanding of client business objectives and align EAM strategies to support these goals.
- Ensure customer satisfaction through proactive account planning, relationship building, and continuous improvement initiatives.
- Identify and capitalize on upselling and cross-selling opportunities within existing accounts.
- Monitor and report on account performance, customer health, and revenue forecasts.
- Act as a trusted advisor to clients on industry best practices in asset lifecycle management, maintenance strategies, and compliance.
Qualifications and Requirements
- Bachelor's degree in Engineering, Information Technology, or a related field.
- A minimum of 10 years of experience in account management.
- At least 5 years of experience specifically within Enterprise Asset Management (EAM), Asset Performance Management (APM), or related enterprise software.
- Proven success in acquiring new accounts and consistently achieving revenue targets.
- Strong presentation, negotiation, and stakeholder management skills.
- Willingness and ability to travel as required.
Required Skills
- Expertise in Enterprise Asset Management (EAM) solutions.
- Proficiency with EAM platforms such as IBM Maximo, SAP EAM, and Hexagon EAM, or similar products.
- Strong client relationship management capabilities.
- A consultative sales approach.
- Proficiency in account planning and strategy development.
- Demonstrated ability in upselling and cross-selling techniques.
- Experience with revenue forecasting.
- Knowledge of asset lifecycle management principles.
- Understanding of maintenance strategies and best practices.
- Excellent presentation skills.
- Effective negotiation skills.
- Strong stakeholder management abilities.
- Familiarity with IoT, predictive maintenance, and digital transformation trends.
- Experience with contract management and renewals, particularly in SaaS or license-based models.
- Industry knowledge in sectors such as Utilities, Manufacturing, Transportation, Oil & Gas, Facilities Management, Public Sector, Mining & Metals, and Pharmaceuticals & Life Sciences is preferred.
Work Environment and Location
This is a full-time, remote position. The role is focused on driving business growth within the Eastern Region of Saudi Arabia, specifically in Al Khobar.
