About the Role
Salehiya Healthcare, a prominent Saudi Arabian company established in 1964, is seeking an experienced Operations Supervisor to join its team in Dammam, Eastern Province. Specializing in the distribution of pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies, Salehiya is committed to innovation and professional growth within the Kingdom's healthcare sector. This full-time position is essential for ensuring compliant, efficient, accurate, and timely operations across transportation, warehousing, inventory management, and logistics.
The Operations Supervisor will lead warehousing and logistics staff, setting an operational tone focused on maximum efficiency at the most competitive cost. This role requires ensuring optimum productivity and customer centricity in all activities, fostering respect and collaboration within the team and with other stakeholders, and contributing to Salehiya's core values.
Key Responsibilities
- Establish operational standards for maximum efficiency and cost-effectiveness.
- Ensure all operational activities are conducted with optimum productivity and a customer-centric approach.
- Promote a culture of respect and collaboration through effective relationships with the team and stakeholders.
- Execute standard operating procedures for daily, weekly, and periodic business processes to achieve optimal business results.
- Drive continuous numerical improvement in the company's cost to serve.
- Manage delivery vehicle performance to meet agreed KPIs and SLAs for customer service.
- Oversee all functions from goods receipt to replenishment and delivery to Salehiya customers.
- Provide necessary assistance to line managers and key personnel in warehousing, transportation, and distribution.
- Support process improvement initiatives to ensure company objectives are met accurately and on time.
- Maintain effective communication and assist line managers with review forums, such as Monthly Performance Reviews.
- Identify opportunities for improvement in service levels, productivity, and route optimization, developing concrete plans to address them.
- Collaborate with the department manager to ensure the successful and timely launch of key initiatives and projects.
- Ensure a pleasant and cooperative working environment.
- Continuously coach operational staff and frontline employees on internal process improvement and service execution.
- Plan and manage annual and other leaves in coordination with the operational manager.
- Identify and recommend staff training requirements, and provide SOP training to new employees.
- Ensure efficient utilization of resources including storage space, manpower, and equipment.
- Ensure machinery, equipment, consumables, and other resources are planned, used, and maintained appropriately.
- Ensure all operational staff adhere to company safety procedures, GDP practices, and country road safety laws.
- Promptly correct unsafe conditions by coordinating with relevant departments.
- Strictly follow SOP, QMS, and work instructions, and promote adherence among staff.
- Report all incidents promptly and accurately to the immediate superior, completing necessary documentation.
- Ensure timely calibration of temperature sensors and equipment by coordinating with purchase and maintenance departments.
Qualifications and Requirements
- Bachelor's degree, diploma, or Pharmacist qualification.
- 3-5 years of experience in Supply Chain and related activities.
- A minimum of 2 years of experience in a supervisory role.
Required Skills
- Problem-solving skills.
- Leadership skills.
- Strong communication skills.
- A can-do attitude.
- Advanced English proficiency.
Work Environment and Location
This is a full-time position based in Dammam, located in the Eastern Province of Saudi Arabia. The role involves working within a dynamic operational environment focused on healthcare distribution.
