Join Our Team as a Telephone Operator at Raffles Hotels & Resorts!Located in Jeddah, Saudi Arabia, the Raffles Hotel offers world-class luxury and expert service. We invite you to become a part of our dedicated team as a Telephone Operator, where you will play a crucial role in enhancing our guests' experiences.
Key Responsibilities:- Promptly answer incoming calls, providing accurate information about our services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints with a courteous attitude.
- Coordinate wake-up calls and other personalized guest services.
- Assist in making reservations for dining and activities.
- Process and confirm room reservations correctly.
- Maintain logs of calls and requests, ensuring clear communication.
- Assist during emergencies by communicating effectively with guests and staff.
- Continuously seek guest feedback to enhance telephone services.
Qualifications:- High school diploma or equivalent.
- Prior experience in customer service is preferred.
- Excellent verbal communication skills in English (additional languages are a plus).
- Proficient in using telephone systems and booking software.
- Strong multitasking abilities and attention to detail.
- Friendly and professional demeanor.
- Basic computer skills, including Microsoft Office proficiency.
- Ability to work shifts, including evenings and weekends.
- Knowledge of local attractions in Jeddah, Saudi Arabia is an advantage.
At Raffles, we pride ourselves on providing exceptional service. If you are dedicated to creating memorable experiences for guests, we would love to hear from you!
