Hotel operations officer Jobs in Makkah

• Oversee daily operations of all F&B outlets.
• Coordinate smoothly between the kitchen, service, and support departments.
• Maintain high service standards and hygiene in line with Fairmont's policies.
• Analyze performance metrics to maximize profitability while ensuring luxury service.
• Lead and mentor a multicultural F&B team for operational excellence.
• Conduct training programs focused on guest experience and service culture.
• Address guest feedback effectively for personalized service recovery.
• Collaborate with culinary teams to create unique dining concepts.
• Develop and manage departmental budgets and cost controls.
• Promote sustainable practices aligning with environmental commitments.

• Bachelor’s Degree in Hospitality Management or related field.
• 5–7 years of experience in F&B management in luxury hotels or resorts.
• Strong leadership and communication skills.
• Ability to manage multiple outlets and operations.
• Financial acumen and experience in budgeting.
• Excellent command of English; Arabic is a plus.
• Pre-opening experience is desirable.

• Welcome and escort VIP guests with warmth and professionalism upon arrival and departure.
• Provide personalized check-in and check-out experiences either in-room or in the lounge.
• Manage guest luggage, offer unpacking and packing services, and handle laundry requests.
• Coordinate dining, spa, transportation, and other guest services tailored to individual preferences.
• Maintain detailed guest profiles, noting preferences and special requests.
• Work collaboratively with departments such as Housekeeping, Room Service, and Concierge to guarantee seamless service delivery.
• Prepare guest rooms with personalized amenities and special touches.
• Ensure cleanliness and organization in the Butler pantry and working areas.
• Quickly respond to guest inquiries and requests with efficiency and professionalism.
• Maintain confidentiality regarding guest information and anticipate their needs for a tailored experience.
• Communicate smoothly throughout the guest's journey, from pre-arrival to post-departure.
• Exhibit knowledge and respect for local Saudi Arabian customs and etiquette.

• Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort.
• Strong command of English; basic Arabic language skills preferred.
• Excellent grooming, etiquette, and interpersonal communication skills.
• Strong organizational skills and ability to multitask effectively.
• Knowledge of Butler service standards (*, Forbes, LQA) preferred.
• High attention to detail with strong problem-solving skills.
• Professional demeanor with a genuine passion for hospitality and service.
• Ability to maintain discretion and confidentiality at all times.
• Flexibility to work various shifts, including weekends and holidays.
• Familiarity with Middle Eastern hospitality standards.
• Strong time management and prioritization skills.

• Perform inspections and conduct tests to identify any quality issues.
• Gather data and collaborate with various teams to implement corrective actions.
• Maintain a commitment to high-quality outcomes across projects.

• Associate's degree in a relevant field or equivalent experience.
• Minimum of 3 years of experience in a similar quality control role.
• Strong understanding of quality control procedures and methodologies.
• Experience in performing inspections and testing of materials, products, or equipment.
• Familiarity with relevant quality standards and regulatory requirements.
• Proficiency in using inspection tools and quality management software.
• Strong attention to detail and problem-solving skills.
• Excellent communication abilities to collaborate effectively with teams.
• Ability to work independently while managing multiple tasks.
• Willingness to travel to project sites as needed.

• Executive Office Administration & Logistics:
  • Manage complex CEO calendar, prioritization, and time-blocking.
  • Oversee end-to-end meeting management (agendas, materials, minutes, action tracking).
  • Lead travel planning and execution, including contingencies.
  • Maintain disciplined document control, filing, and confidentiality standards.
  • Establish structured office cadence (weekly plans, daily briefs, follow-ups, gatekeeping).
• CEO Office Execution & Cross-Functional Coordination:
  • Act as an operational extension of the CEO with credibility and authority.
  • Coordinate alignment across CEO, ExCom, Division Heads, and Group C-suite.
  • Translate CEO priorities into structured workstreams, owners, and milestones.
  • Drive follow-through on decisions, KPIs, and executive action logs.
  • Prepare concise executive updates, including Board and steering materials.
• Business Analysis & Decision Support:
  • Consolidate multi-source inputs into structured executive briefs.
  • Prepare high-level dashboards, summaries, and briefing notes.
  • Contextualize business drivers and highlight implications.
  • Organize decision materials (context, options, key considerations).
• Hospitality & Portfolio Acumen:
  • Understand hospitality and multi-property portfolio dynamics.
  • Familiar with operating and commercial KPIs.
  • Aware of owner–operator and group governance environments.
• Stakeholder & Executive Communication:
  • Manage high-quality CEO communications (emails, briefs, presentations).
  • Maintain strong working relationships across senior leadership.
  • Filter and prioritize inbound information to protect CEO bandwidth.
  • Demonstrate diplomacy and executive maturity in sensitive matters.
• Board, Shareholder & Group Interface:
  • Coordinate Board and committee materials, actions, and follow-ups.
  • Interface with holding company and shareholder representatives.
  • Ensure compliance with group governance and reporting standards.
  • Maintain discretion and institutional continuity.
• Governance & Compliance:
  • Uphold disciplined governance processes and documentation.
  • Maintain audit-ready records and controlled material distribution.
  • Handle confidential matters with integrity and judgment.
  • Support budgeting and financial tracking for the CEO Office.

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Explain policies on guarantees, special rates, and cancellations.
• Input and manage data in the reservation system accurately.
• Follow escalation procedures for addressing guest concerns.
• Work collaboratively to achieve team goals and maintain professional relationships.

• Education: High school diploma or equivalent (*****
• No relevant work or supervisory experience required.
• Excellent communication skills and professional demeanor.

• Develop and implement marketing strategies aligned with business objectives.
• Plan and execute product launches, promotions, and seasonal campaigns.
• Manage brand identity across digital, print, and event channels.
• Conduct market research and collaborate with cross-functional teams.
• Monitor performance metrics and prepare reports for management.

• Proven experience in marketing management within a corporate environment.
• Strong analytical skills and advanced proficiency in digital marketing.
• Excellent communication skills and experience in PR.
• Budget management and project coordination experience.

• Develop and own the group-wide marketing strategy and translate it into tailored plans for each subsidiary.
• Build annual and quarterly marketing roadmaps covering campaigns, channels, timelines, budgets, and KPIs per company.
• Lead brand management for the holding and subsidiaries including brand guidelines and reputation management.
• Define target segments and oversee market research and competitive analysis.
• Execute integrated campaigns across digital and offline channels.
• Manage performance marketing and oversee content strategy and production.
• Manage the group’s digital presence including analytics, SEO, and marketing automation.
• Collaborate with Sales and Business Development to generate qualified leads and improve funnel performance.
• Measure and monitor marketing performance and ROI.
• Manage and optimize the marketing budget.
• Drive event and exhibition planning.
• Build and manage external relationships with agencies and media.
• Lead internal stakeholder alignment with cross-functional teams.
• Manage and develop the marketing team.
• Ensure compliance with brand and legal requirements.

• Bachelor’s degree in Marketing, Business Administration, or related field (MBA is a plus).
• 5+ years of progressive marketing experience, including at least 2 in a leadership role.
• Proven track record in executing marketing strategies with measurable impact.
• Strong analytical skills and experience in performance reporting.
• Expertise in digital marketing channels and campaign optimization.
• Excellent communication and stakeholder management skills.
• Demonstrated leadership skills with the ability to motivate teams.
• High ownership mindset and strong project management skills.

• Collaborate with the designing team on the showroom's layout and visual presentation of products.
• Achieve target sales per square meter and set new quarterly targets for each category.
• Manage inventory and item availability in coordination with buyers.
• Strategically merchandise products across showrooms.
• Stay informed on trends and innovative ideas for future enhancements.
• Understand clients’ needs in the Saudi market and assist in product selection and planning.

• Bachelor's degree in Interior Design or Architecture.
• Strong passion for furniture and design.
• Creativity and ability to develop innovative display ideas.
• Proficiency in Microsoft Office, AutoCAD, Adobe Photoshop, or Illustrator.
• Excellent visual competence and commercial sense.

• Visual Merchandising Excellence: Assist in executing VM initiatives, conducting boutique visits, and ensuring timely installation of display materials.
• Management of POS Material: Track and maintain POS material for the sales network, manage inventory, and coordinate logistics.
• Events and Exhibitions: Provide on-ground support for event installations and collaborate with suppliers.
• Reporting and Training: Conduct VM reports, provide photographic documentation, and deliver training to enhance boutique skills.

• Monitor and enforce safety policies and procedures.
• Conduct regular site inspections and audits to identify hazards.
• Investigate incidents and prepare detailed reports.
• Develop and deliver safety training programs.

• Perform risk assessments and recommend mitigation measures.
• Ensure compliance with local laws and industry standards.
• Support management in HSE initiatives.

• Promote a strong safety culture.
• Maintain accurate records of inspections and incidents.
• Provide regular safety reports to management.

• Degree or diploma in Occupational Health & Safety or related field preferred.
• 3–5 years of experience in safety management, preferably in mining.
• Experience with risk assessments and incident investigations required.

• Strong knowledge of health, safety, and environmental regulations.
• Ability to develop and implement safety programs.
• Proficiency in safety reporting and risk assessment methodologies.

• Maintenance Operations:
  • Supervise and coordinate maintenance and repair activities.
  • Develop and implement preventive and corrective maintenance schedules.
  • Monitor equipment performance and initiate timely interventions.
  • Ensure high-quality workmanship and adherence to operational plans.
• Team Management:
  • Lead and manage maintenance teams to maximize productivity and efficiency.
  • Provide guidance, training, and support to technicians and operators.
  • Allocate resources and assign tasks based on priorities and workload.
• Safety & Operational Compliance:
  • Ensure compliance with safety and environmental regulations during maintenance activities.
  • Promote safe working practices within the maintenance team.
  • Follow operational procedures and maintain proper documentation.

• Technical diploma or degree in Mechanical, Electrical, or relevant engineering field preferred.
• 3-5 years of experience in maintenance supervision.
• Experience with mining, industrial, or heavy equipment operations is essential.

• Strong knowledge of maintenance techniques and machinery repair procedures.
• Ability to diagnose mechanical or operational issues and implement effective solutions.
• Understanding of safety procedures and regulatory compliance.

• Receiving and delivering goods to the appropriate departments.
• Checking product quality and ensuring that no damaged goods are accepted.
• Cleaning and organizing refrigerators and equipment, and handling waste appropriately.
• Reporting incidents and unsafe conditions.
• Supporting the achievement of the team’s shared goals.

• High school diploma or equivalent.
• No prior experience required.

• Conduct routine and preventive maintenance on BIW mechanical equipment to ensure operational efficiency.
• Diagnose and resolve mechanical issues to reduce production interruptions.
• Develop maintenance schedules in alignment with OEM standards.
• Ensure reliability of BIW jigs and fixtures.
• Coordinate calibration plans for all jigs and fixtures.
• Monitor equipment performance and suggest improvements.
• Maintain thorough records of maintenance activities.
• Support the installation of new equipment and ensure compliance with regulatory standards.
• Collaborate with production and engineering teams for continuous improvement.
• Train maintenance technicians on best practices.
• Analyze maintenance data for trend identification and process improvements.
• Adjust work schedules to meet production demands.
• Perform all other tasks as assigned to support operational efficiency.

• Bachelor’s degree in Mechanical Engineering or related field.
• 3–5 years of automotive mechanical maintenance experience, specifically in BIW.
• Hands-on experience with automotive manufacturing equipment.
• Knowledge of lean manufacturing principles is beneficial.
• Fluent in English; proficiency in Arabic is an advantage.
• Proficient with Microsoft Office tools.
• Strong mechanical systems knowledge and troubleshooting skills.
• Ability to read technical drawings.
• Experience with CMMS is a plus.
• Strong communication and multitasking abilities.
• Familiarity with SolidWorks/CAD.
• Ability to handle physical aspects of the job.

• Develop and manage the channel partners business for MV switchgear products.
• Conduct market intelligence to understand competitors and identify market shares.
• Map end users' requirements with Siemens MV switchgear offerings.
• Foster and enhance partnership agreements ensuring long-term business sustainability.
• Engage and support partners during business development and technical discussions.
• Monitor and improve partner performance to align with Siemens quality and standards.

• A degree in Electrical/Electronic Engineering, particularly in Power System Protection & Control.
• At least 10 years of related experience in medium voltage switchgears and automation solutions.
• Strong knowledge of Siemens MV switchgear products and distribution power networks.
• Excellent problem-solving and analytical skills.
• Proficiency in Microsoft Office tools.
• A proactive approach to customer engagement and business growth.

• Conduct daily visits to targeted outlets as per the journey plan.
• Merchandise products at various access points and ensure all displays adhere to approved planograms.
• Participate in sampling and promotional campaigns.
• Maintain accurate reporting of activities through the PACE system.
• Monitor market trends and competitive activities.

• Valid driving license.
• Strong communication and interpersonal skills.
• High-School Certificate or higher.
• Physically fit to fulfill assigned tasks.

Job Title:

Editor (Video Editor)

General Job Description:

The editor is responsible for processing and editing the recorded materials and transforming them into high-quality integrated visual content by cutting and arranging scenes and adding audio and visual effects to achieve the required media message. The editor works in coordination with the production and directing team to ensure delivering professional content that meets the quality standards and the visual identity of the project.

Key Tasks and Responsibilities

Receiving raw recorded materials and organizing and classifying them before starting the editing process.

Editing videos and cutting and arranging scenes to achieve a logical and attractive visual sequence.

Adding appropriate visual and audio effects and transitions to enhance the quality of the final work.

Color correction (Color Correction / Color Grading) to improve the visual appearance of the content.

Synchronizing audio with video and processing audio to ensure clarity and quality.

Inserting texts, titles, logos, and animations when needed.

Outputting the final video according to the required formats and quality for publication on various platforms.

Collaborating with the director or production manager to ensure achieving the creative vision of the project.

Reviewing the final work and ensuring it is free of technical or visual errors.

Archiving projects and recorded materials in an organized manner that facilitates referencing them later.

Required Skills

Technical Skills

Proficiency in professional editing software such as:

• 
  
  • Adobe Premiere Pro
  • Final Cut Pro
  • DaVinci Resolve
  • After Effects

Understanding the basics of video editing such as visual rhythm, transitions, and scene sequencing.

Skills in audio processing and quality enhancement.

Knowledge of the basics of color correction (Color Grading).

Ability to work with different video formats and output standards for digital platforms.

Creative Skills

High visual and creative sense in choosing and arranging shots.

Ability to transform raw material into an attractive visual story.

Good understanding of visual narrative styles and the emotional impact of scenes.

Personal Skills

Ability to work within a media production team.

Commitment to deadlines and quick project completion.

Good communication skills with the team.

Ability to accept feedback and modifications.

Experience and Qualifications

Degree in media, visual production, design, or a related field (preferred).

Practical experience in editing or video production.

Having a portfolio or previous work samples that demonstrate artistic ability.

Knowledge of the fundamentals of photography and lighting is a plus.

Experience in digital content production, advertising, or social media is an advantage.

Work Environment

Work within the marketing team.

Dealing with various projects such as:

Advertisements

Marketing videos

Digital content

Promotional programs or clips

The goal of the job:

To produce professional visual content that reflects the media message of the institution and achieves the highest levels of quality and creativity in line with the audience's requirements and various digital platforms.