Sales Manager Jobs in Makkah

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join its Aftermarket team. This role is critical in driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring exceptional customer satisfaction. The PSSR acts as a vital link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while delivering timely technical and commercial support. This position also involves providing leadership and support to the PSSR team and contributing to the achievement of sales and profitability objectives. The company operates within the Heavy Machinery, Construction Equipment, and Industrial Equipment industries, and this role is situated within a Strategic Business Unit (SBU) of Abunayyan Holding Company, specifically in the Spare Parts Sales / Aftermarket Services department.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to both retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure the timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• A High School Diploma, Technical Diploma, or equivalent qualification is required.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field is essential.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales is necessary.

Required Skills

• Spare Parts Sales
• Aftermarket Services
• Customer Service
• Key Account Management
• Commercial Negotiation
• CRM Systems
• ERP Applications
• Inventory & Parts Management
• Aftermarket Sales Processes
• Customer Service Excellence
• Aftermarket Business Development
• Technical Product Knowledge

Work Environment and Location

This is a full-time position based in the Makkah region, with potential responsibilities spanning Jeddah, Makkah, and Riyadh. The role operates within the Spare Parts Sales / Aftermarket Services department of Abunayyan Holding.

About the Role

Aspen Pharma Group is seeking a specialized Product Specialist to join their team in Jeddah, Saudi Arabia. This role aims to promote Aspen's pharmaceutical products to healthcare professionals within a designated territory. The Product Specialist will be responsible for building strong relationships with these professionals, effectively communicating key marketing messages for leading brands, and consistently achieving sales targets. This full-time position represents an opportunity to contribute to the growth of Aspen Pharma Group in the Saudi market.

Key Tasks and Responsibilities

• Represent Aspen Pharma Group by achieving targeted daily direct visits to doctors and pharmacists.
• Conduct regular promotional events using audio-visual aids to engage healthcare professionals.
• Achieve set sales targets in the assigned territory through strategic planning and execution.
• Build and maintain sustainable and positive relationships with targeted professionals and key stakeholders in the assigned territory.
• Maintain an updated and accurate customer database for effective territory management.
• Ensure timely submission of daily visit reports and weekly sales trackers.
• Stay up-to-date with the latest clinical data in relevant therapeutic areas and effectively present and discuss this data with healthcare professionals.
• Provide accurate and comprehensive market feedback on competitors, new product concepts, customer needs, and marketing opportunities.
• Plan and execute medical education events to enhance product awareness and knowledge.
• Conduct continuous market analysis to identify trends, opportunities, and challenges.

Qualifications and Requirements

• Bachelor's degree in Pharmacy (** Pharmacy).
• Minimum of two years of experience in pharmaceutical sales.
• Applicant must be a Saudi national.

Required Skills

• Professional sales and presentation skills.
• Deep market knowledge and industry understanding.
• Strong problem-solving abilities.
• Excellent active listening and informal communication skills.
• High ability to tolerate and resist pressure, demonstrating flexibility and the ability to handle ambiguity.
• Consumer relevance and a curious, fast-learning mindset.
• Proficiency in information gathering.
• Ability to foster consumer and customer commitment.
• Proven ability to make good decisions.
• Effective communication skills.
• Willingness to embrace change and deal with ambiguity.
• Commitment to continuous personal and professional growth and development.
• Ability to contribute specialized expertise.
• Strong technical and professional skills relevant to the role.

Job Details

Job Title: Product Specialist

Company: Aspen Pharma Group

Location: Jeddah, Makkah Al-Mukarramah, Saudi Arabia

Employment Type: Full-time

About the Role

Seddiqi Holding is seeking a Deputy Store Manager On brand to join their team in Makkah, specifically in Jeddah and Makkah cities. This full-time position requires 5-10 years of experience and offers an opportunity to be a key part of On's Retail team, leading their first location in Jeddah.

Role Overview

As one of the initial hires for the Jeddah store, you will play a crucial role in shaping store operational processes before the opening. Post-launch, you will be responsible for the store's overall performance, ensuring exceptional customer service daily. This includes overseeing all store-related operations, from inventory management and IT systems to customer flow and product training, as well as managing internal team responsibilities.

Team and Environment

The On store operates in a fast-paced environment, characteristic of a young consumer brand. You will collaborate with your store team, leadership, and the global DTC Retail team to evolve conventional retail business and deliver a positive customer experience.

Key Responsibilities

• Champion and communicate On's values and brand philosophy in all interactions.
• Support staff planning and hiring to build a high-performing team.
• Contribute to the implementation of ongoing learning and development programs and provide on-the-job coaching.
• Monitor store key performance indicators to track business operations.
• Oversee Front-of-House (FoH) operations to ensure exceptional customer service.
• Manage inventory and Back-of-House (BoH) processes for optimized stock levels and product flow.
• Act as an in-store troubleshooting expert for On's systems and processes.
• Serve as the subject matter expert for store finance processes.

Required Qualifications and Experience

• A minimum of 4 years of experience in a customer-focused role, including at least 1 year in a managerial capacity.
• Operational retail experience in the sports, tech, and/or fashion sectors is highly beneficial.
• Proven ability to provide interactive and meaningful experiences to customers and team members.
• An entrepreneurial spirit coupled with strong organizational skills to proactively address future store needs.
• Fluency in reading, writing, and speaking English.
• Engagement with sports communities is desirable.

Skills and Attributes

The ideal candidate is a collaborative team player with strong interpersonal, hospitality, and communication skills. They should possess an entrepreneurial mindset and exceptional organizational abilities.

• Drive financial strategy: Oversee all financial operations across the hotel portfolio, ensuring alignment with the hotels’ strategic goals to optimize profitability and efficiency.
• Oversee financial planning and analysis: Direct the preparation of annual plans, projections, and budgets, providing financial insights to support business decisions.
• Advise leadership and key stakeholders: Act as the primary financial advisor to hotel management, Area/Cluster General Managers, Owners, and Asset Managers, offering data-driven recommendations to enhance financial performance.
• Build cross-functional partnerships: Develop and maintain strong working relationships with internal stakeholders including Hotel Finance, Commercial, IT, Procurement, Human Resources, Operations, Shared Service Centres, and Regional Operations Finance.
• Ensure financial compliance: Uphold adherence to Generally Accepted Accounting Principles (GAAP) and hotel policies, safeguarding hotel assets through strong financial controls while performing all finance activities within the policy, regulatory, and contractual framework.
• Optimize financial reporting: Oversee systems and processes to drive accuracy, efficiency, and transparency in financial reporting.
• Monitor and approve financial transactions: Oversee and authorize hotel sales, purchases, salaries, and expenses to maintain fiscal responsibility and operational efficiency.
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs.

About the Role

SOHO Group is seeking a Store Manager for its ALO store located in Jeddah, Makkah, Saudi Arabia. ALO is a lifestyle retailer focused on activewear and clean beauty. The Store Manager will be responsible for all aspects of store operations, fostering a productive work environment, and achieving sales and profitability targets. This role is key to upholding ALO's mission and values, driving operational excellence, maintaining merchandising standards, and developing the store team.

Key Responsibilities

• Develop and implement retail strategies to achieve business growth and targets.
• Maintain an understanding of the local market, clientele, and competitors to inform strategy.
• Monitor business trends impacting store success and adapt strategies accordingly.
• Utilize Key Performance Indicators (KPIs) to develop and support business-driving strategies.
• Lead the store team using company tools, incentives, and strategies to achieve sales goals.
• Ensure the team embodies ALO's mission and principles, communicating the brand's identity to customers.
• Foster growth, accountability, and inclusivity through development, performance management, training, and coaching.
• Conduct talent analysis and establish career progression plans to enhance talent retention.
• Establish internal and external talent pipelines through succession planning and recruitment.
• Oversee Sales & Service, Operations, and Visual Managers for effective strategy execution.
• Support the execution of operational and visual guidelines to maintain brand standards.
• Champion visual merchandising standards on the sales floor using business performance data.
• Support a safe work environment and ensure efficient store operations.
• Collaborate with cross-functional business partners to support organizational goals.
• Act as a brand ambassador, cultivating a store culture aligned with ALO's mission and values.
• Navigate the organization effectively, balancing business needs with brand culture.
• Create and implement effective store-wide communication strategies.

Qualifications and Requirements

• A minimum of 10 years of leadership experience in retail or a related industry.
• Proven ability to manage peak and seasonal business periods while maintaining service standards and commercial performance.
• Previous luxury retail experience is considered a strong asset.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Required Skills

• Proficiency in MS Office Suite, including Word, Excel, and Outlook.
• Exceptional interpersonal and communication skills, both verbal and written.
• Agility and the ability to manage multiple tasks effectively in a changing environment.
• Strong time management skills and personal accountability.
• Demonstrated professionalism, integrity, and respect in all interactions.
• Adaptability to the changing needs of the business and a positive approach to challenges.
• Proactiveness, initiative, and confidence in working towards boutique goals and objectives.
• A business owner mindset with an entrepreneurial spirit.
• An independent work ethic.

Work Environment and Details

This is a full-time, on-site position based in Jeddah, Makkah, Saudi Arabia. The work environment is described as young and dynamic, offering opportunities for professional growth. SOHO Group is committed to employee well-being and fosters a culture of loyalty and belonging.

About the Role

Dulb Trading & Contracting Company is seeking an experienced Mall Manager to oversee operations for a commercial project in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring operational efficiency, enhancing tenant satisfaction, and optimizing the mall's revenue, occupancy, and collection performance. The role requires strong leadership and a comprehensive understanding of commercial property management to drive the overall development and success of the complex.

Key Responsibilities

• Manage and develop tenant relationships, addressing requests and resolving complaints to ensure a positive experience.
• Monitor rent collections and implement strategies to reduce overdue payments, thereby improving financial health.
• Market and lease vacant spaces, negotiating terms with prospective tenants.
• Oversee and manage operational and service contracts, including security, cleaning, and maintenance, ensuring high service standards.
• Monitor lease renewals and implement measures to maintain high occupancy rates.
• Coordinate with government authorities and relevant entities to ensure regulatory compliance and smooth project execution.
• Ensure daily coordination of facility management and maintenance teams for efficient mall operations.
• Prepare and submit comprehensive reports on mall operations, occupancy, and financial collections.

Qualifications and Experience

• Bachelor's degree in Business Administration, Real Estate, Engineering, or a closely related field.
• A minimum of 5 years of experience in commercial property management or mixed-use project management.
• Proven experience in managing tenant relations, overseeing rent collections, and handling commercial leasing.

Required Skills

• Strong leadership, management, and decision-making capabilities.
• Excellent communication and negotiation skills.
• Proficiency in managing operations and problem-solving.
• Thorough understanding of contracts, operational procedures, and property management best practices.
• Proficiency in Microsoft Excel and familiarity with property management and operational systems.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The required experience for this role is between 5 to 10 years.

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

About the Role

Qanoniah, an AI-powered legal tech company in Saudi Arabia, is seeking a highly motivated and experienced Finance Manager to establish and lead its finance function. As the first dedicated finance hire, this role is pivotal in building the company's financial infrastructure from the ground up. You will work closely with the CEO, taking a hands-on approach to accounting, financial planning, and supporting the company's growth and fundraising initiatives. This position offers a clear path to becoming a CFO as the company scales. Qanoniah's AI-powered legal assistant is a critical tool for major enterprises and government entities across the Kingdom, streamlining complex legal processes. This is an opportunity to be at the forefront of the financial strategy of one of the fastest-growing AI companies in the region.

Key Tasks and Responsibilities

• Establish and build the finance and accounting function from scratch, including defining structure, policies, systems, and workflows.
• Oversee and manage the full-cycle accounting operations, including general ledger, AP/AR, payroll, and monthly/annual closings in accordance with International Financial Reporting Standards (IFRS).
• Ensure strict compliance with all relevant Saudi Arabian regulations, including Zakat, Tax and Customs Authority (Zakat, VAT, E-invoicing/Fatoorah), General Organization for Social Insurance (GOSI), Madad platform, and payroll systems (WPS).
• Develop, maintain, and own the company's financial model, budgets, forecasts, and comprehensive cash flow and runway planning.
• Track and report on key SaaS metrics such as Annual Recurring Revenue/Monthly Recurring Revenue (ARR/MRR), revenue recognition, deferred revenue, churn rate, Customer Acquisition Cost (CAC), and Customer Lifetime Value (LTV).
• Prepare investor-ready financial statements and manage data rooms, providing essential support for fundraising activities and due diligence processes.
• Hire, train, and lead accounting staff as the company's finance team grows.

Qualifications and Requirements

• A minimum of 5-8 years of combined accounting and finance experience.
• Proven strength in hands-on accounting (including closing books and ensuring compliance) and strategic finance (including financial modeling, budgeting, and investor reporting).
• Demonstrated experience as a first finance hire or in building and scaling a finance function within a startup or SME environment is highly desirable.
• In-depth knowledge of Saudi Arabian financial regulations, specifically Zakat, Tax and Customs Authority (Zakat, E-invoicing, VAT), General Organization for Social Insurance (GOSI), and payroll requirements under labor law.
• Proficiency in accounting systems and Enterprise Resource Planning (ERP) systems such as Zoho Books, QuickBooks, Odoo, or NetSuite, along with advanced Excel skills for financial modeling.
• A Bachelor's degree in Accounting or Finance is mandatory.
• Membership in the Saudi Organization for Certified Public Accountants (SOCPA) is a required qualification.
• Fluency in both Arabic and English is essential.
• Must be based in or willing to relocate to Makkah.

Core Skills

• Finance
• Accounting
• Full-cycle accounting
• General ledger management
• Accounts Payable (AP) and Accounts Receivable (AR)
• Payroll processing
• Monthly and annual closing procedures
• International Financial Reporting Standards (IFRS)
• Zakat, Tax and Customs Authority (Zakat, E-invoicing/Fatoorah, VAT) compliance
• General Organization for Social Insurance (GOSI), Madad platform, and payroll systems (WPS) regulations
• Financial modeling
• Budgeting and forecasting
• Cash flow planning and runway analysis
• SaaS metrics analysis (ARR/MRR, revenue recognition, deferred revenue, churn, CAC, LTV)
• Investor-ready financial statement preparation and data room management
• Fundraising support and due diligence support
• Hiring and training accounting staff
• Team leadership
• Strategic finance
• Investor reporting
• Startup finance operations
• Scaling finance functions
• Understanding of Saudi Arabian financial regulations
• Knowledge of payroll requirements under labor law
• Experience with accounting systems and ERPs (*, Zoho Books, QuickBooks, Odoo, NetSuite)
• Advanced proficiency in Excel
• Financial experience in SaaS/subscription models is a plus
• Professional certifications such as CPA, CMA, CFA, or ACCA are beneficial
• Experience implementing ERP systems from scratch is a plus

Work Environment and Location

This is a full-time position requiring presence in Makkah, Makkah Region, Saudi Arabia. It will be an in-office role.

About the Role

TASC Outsourcing is seeking a skilled Senior Accountant to join its Finance team in Makkah, Saudi Arabia. This role offers an opportunity for a dedicated accounting professional to contribute to financial processes within a dynamic environment. The position involves taking ownership of critical financial operations, including reporting, reconciliations, compliance, and month-end closing activities, to ensure the accuracy and integrity of financial data.

Key Responsibilities

• Manage and execute month-end and year-end closing processes efficiently and accurately.
• Maintain and reconcile all General Ledger accounts to ensure financial accuracy.
• Prepare accurate journal entries, accruals, and comprehensive financial reports.
• Perform detailed bank and account reconciliations, promptly resolving any identified discrepancies.
• Support internal and external audits by providing necessary documentation and reports in a timely manner.
• Ensure strict adherence to all relevant accounting standards, company policies, and regulatory requirements.
• Review and monitor all VAT-related transactions and ensure accurate reporting in compliance with regulations.
• Coordinate effectively with internal stakeholders to support ongoing finance operations and drive process improvements.

Qualifications and Requirements

• A Bachelor's degree in Accounting, Finance, or a closely related field is required.
• A minimum of 4 to 5 years of progressive experience in accounting or finance roles is essential.
• Demonstrated strong experience in managing General Ledger operations, financial reporting, and account reconciliations.
• Solid understanding of VAT regulations and compliance requirements within the Saudi Arabian context.
• Proven experience utilizing ERP systems such as SAP, Oracle, or similar platforms.

Required Skills

• Proficiency in General Ledger management.
• Expertise in Financial Reporting.
• Strong Reconciliations capabilities.
• Knowledge of VAT regulations and compliance.
• Experience with ERP systems like SAP and Oracle.
• Advanced Analytical skills.
• Exceptional Attention to detail.

Work Details

This is a full-time position for a Senior Accountant located in Makkah, Saudi Arabia. The required experience for this role is between 5 to 10 years.

About the Role

Rasan Construction is seeking a specialized Owner and Client Relations Specialist to join its team in Mecca, Saudi Arabia. This full-time role aims to manage the customer relationship lifecycle, from contract signing to the successful handover of residential units, to enhance project quality and increase customer and owner satisfaction.

Role Objectives

The incumbent contributes to the effective management of customer relations, ensuring a smooth handover process, enhancing project quality, and increasing customer and owner satisfaction. This position requires a proactive approach to managing projects and customer expectations throughout their engagement with Rasan Construction.

Key Tasks and Responsibilities

• Manage relationships with clients and owners throughout the project lifecycle, ensuring the successful handover of residential units.
• Maintain continuous communication with clients, providing them with updates on project progress and execution stages.
• Coordinate with sales, marketing, and finance departments to ensure smooth contract execution and prompt fulfillment of client requirements.
• Follow up on contracts, payments, and documents related to clients and owners.
• Receive and professionally and efficiently handle client inquiries and feedback.
• Organize site visits to projects and accompany units during the handover process.
• Manage and coordinate the unit handover process to ensure a smooth transition for clients.
• Prepare periodic reports on owner satisfaction and performance reports, and provide necessary recommendations for improvement.
• Build long-term relationships with owners and clients, and enhance their confidence in the company and its projects.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Marketing, Public Relations, or any related field.
• Minimum of 5 years of experience in real estate development, client relations, or customer service.
• Hands-on experience in managing the client lifecycle from contract signing to unit handover.
• Strong communication and relationship-building skills, and customer expectation management.
• Proficiency in Microsoft Office applications.
• Ability to work in a diverse administrative environment and manage tasks efficiently and on time.
• Previous experience in sales projects, with knowledge of executing and completing requirements in the real estate sector.
• Experience in customer service and managing customer complaints.

Required Skills

• Customer Relationship Management
• Sales Management
• Project Management
• Financial Management
• Communication
• Relationship Building
• Problem Solving
• Microsoft Office

Additional Information

Company: Rasan Construction
Location: Mecca, Saudi Arabia
Job Type: Full-time
Required Experience: 5-10 years

About the Role

CMA CGM Saudi Arabia is seeking a Customer Service Officer to join its team in Jeddah. This role is integral to providing effective customer service and supporting the transport of customer cargo. The position operates within a dynamic organization, requiring close collaboration with industry professionals to meet customer expectations.

Role Purpose and Scope

This position focuses on comprehensive customer care, addressing various service needs. The Customer Service Officer will manage inquiries, resolve issues, and cultivate customer relationships. The role involves taking ownership of customer cases from initiation to resolution, ensuring adherence to service level agreements.

Key Responsibilities

• Act as the primary contact for all customer care inquiries, managing cases throughout their lifecycle without escalation to other departments.
• Respond to customer communications via calls, cases, and chats within defined Service Level Agreement (SLA) timelines.
• Professionally and efficiently handle customer complaints and shipment disruptions.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Communicate operational updates, such as vessel delays or rollovers, to customers.
• Monitor and follow up on key customer performance indicators (KPIs), including First Contact Resolution Rate (FCRR), Turnaround Time (TAT), and Net Promoter Score (NPS).
• Conduct regular meetings with customers to discuss performance and identify areas for improvement.
• Identify and promote value-added services (VAS), such as Carrier Haulage or Verified Gross Mass (VGM) services.
• Manage all customer cases based on the First-In, First-Out (FIFO) principle.
• Guide and support customers in utilizing digital platforms to enhance their experience.
• Handle Direct Delivery and Breakbulk shipments with attention to detail.
• Execute and follow up on delivery processes for all assigned shipments.
• Manage tailored solutions for special cargo and unique commodities.
• Serve as the point of contact for special exceptions, including fruit shipments and cross-selling opportunities.

Qualifications and Experience

• A minimum of 2 to 5 years of experience in the Shipping & Logistics industry.
• Proven ability to drive change, foster innovation, and implement process improvements.
• Proficiency in MS Office applications.

Required Skills

• Exceptional customer and vendor relationship management skills.
• Excellent communication, presentation, and decision-making abilities.
• Strong teamwork capabilities with a proactive and professional attitude.

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role is situated within the CMA CGM company.