Call Center Agent Jobs in Saudi Arabia

About the Role

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is looking for a Social Media Specialist to join its team in Riyadh. The company's mission is to empower individuals to achieve their dreams by creating the most customer-centric financial application. Tamara serves millions of users and collaborates with prominent global and regional brands. As Saudi Arabia's first fintech unicorn, Tamara operates from its care office in Riyadh, with additional regional and global support offices.

Role Responsibilities

In this role, you will be responsible for managing Tamara's social media presence and ensuring exceptional customer engagement. This includes monitoring inquiries, comments, and messages across various social media platforms, ensuring all communications align with the brand's tone of voice and customer experience guidelines. You will effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution. You will also identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams, while maintaining Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.

• Monitor and respond to customer inquiries, comments, and messages across social media platforms such as Instagram, Twitter/X, and Facebook.
• Ensure all communications align with Tamara's tone of voice and customer experience guidelines.
• Effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution.
• Identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams.
• Maintain Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.
• Collaborate closely with internal departments such as Customer Support, Risk, Payments, and Technology to efficiently resolve customer issues.
• Accurately document all customer interactions using internal tools, such as CRM or Zendesk.
• Professionally manage app reviews and public feedback, contributing to a positive brand perception.
• Track recurring customer issues and provide valuable insights to drive continuous improvement initiatives within the company.

Qualifications and Requirements

To perform this role successfully, you should have previous experience in customer support or social media supervision. Strong written communication skills in both Arabic and English are essential, along with the ability to handle difficult customers with empathy and professionalism. You should be familiar with major social media platforms and customer engagement tools, with the ability to multitask effectively and thrive in a fast-paced work environment. A basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

• Previous experience in customer support or social media supervision.
• Strong written communication skills in both Arabic and English.
• Ability to handle difficult customers with empathy and professionalism.
• Familiarity with major social media platforms and customer engagement tools.
• Ability to multitask effectively and work in a fast-paced environment.
• Basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

Core Skills

• Customer Support
• Social Media Supervision
• Written Communication (Arabic and English)
• Empathy
• Professionalism
• Familiarity with Social Media Platforms
• Customer Engagement Tools
• Multitasking
• Adaptability to Fast-Paced Environments
• Fintech/BNPL Knowledge (Preferred)

Job Details

This is a full-time role, requiring 0-1 years of experience. The job is based in Riyadh, Saudi Arabia.

We are looking for an outstanding employee

to work in customer service and manage a photography studio

Requirements:
• Smart and has a strong personality
• Tolerates work pressure and knows how to act
• Excellent style in dealing with customers
• Organized and quick to accomplish
• Manages theme coordination, the team, and daily work
• Available and committed to work
• Flexible and fulfills all work requirements responsibly

• Solves problems and knows how to manage situations

Location:

Al-Narjis neighborhood – Riyadh

Working hours:

From 2:00 PM to 10:00 PM

Salary:
Starts from 3000 Riyals

Increases after the first month based on experience and commitment

For communication:
Please send your CV via WhatsApp

05********

We are looking for a person to be

the right hand in managing and organizing the studio

Job Title: Cashier 

Job Duties:

• Receive customers and take orders accurately.
• Enter orders into the Point of Sale (POS) system.
• Receive payments and issue invoices.
• Ensure orders are delivered correctly.
• Provide excellent customer service and handle inquiries professionally.
• Maintain the cleanliness and orderliness of the work area.

Requirements:

• High school diploma as a minimum.
• Previous experience as a cashier or in restaurants.
• Good customer service and communication skills.
• Basic knowledge of English.
• Ability to work under pressure and in shifts.

Start Date: Immediate.

Required Customer Service Employee and Flower Arrangement Assistant 🌸

We are looking for a active, polite, and responsible employee to work in a flower and gift shop, capable of welcoming customers, understanding their requests, assisting them in choosing bouquets and gifts, and contributing to arranging flowers and preparing daily orders.

Job Responsibilities:

Welcoming customers inside the showroom and responding to their inquiries professionally, following up on orders via phone and social media, entering orders and ensuring their details, and coordinating them with the team until they are prepared and delivered as required. Responsibilities also include assisting in arranging flowers, bouquets, and vases, preparing wrapping and gifts, organizing the showroom, monitoring the cleanliness and readiness of products, and helping in organizing daily stock.

Required Qualifications:

A polite personality and good interaction with customers, active and quick to learn, has a good taste and attention to detail, and is capable of handling the pressure of seasons and events. Having a little experience in customer service or sales is preferred, and previous experience in flower arrangement is not required if there is a willingness to learn.

We are looking for a person who:

Enjoys dealing with people, knows how to listen to the customer and understand their taste, cares about the beauty of details, and handles orders responsibly from the moment of receiving the customer until the order is delivered.

Benefits:

A beautiful and creative work environment, training in flower arrangement and gift preparation, an opportunity to acquire skills in customer service and sales, and incentives based on performance.For interested candidates, please send your CV or a brief overview of previous experience.

We are looking for a car rental female employee who possesses an elegant style and a distinguished presence in dealing with customers, characterized by high skills in negotiation, persuasion, and converting inquiries into successful contracts with complete professionalism.

Fluency, quick thinking, good behavior, and the ability to understand the client's needs and provide the appropriate solution in a smart and convincing manner are required.

It is preferable that she has previous experience in customer service or sales, and knowledge of rental programs such as the Dynamics program is considered an additional advantage and not a basic requirement.

Job Responsibilities:

• Receiving customers and serving them with high professionalism.
• Explaining offers and contracts in a clear and convincing manner.
• Negotiating with customers and closing contracts efficiently.
• Following up with customers and responding to inquiries via phone and WhatsApp.
• Entering contracts and data and following up on reservations.
• Maintaining customer satisfaction and building an excellent relationship with them.

Required Qualifications:

• Smart and astute personality.
• Strong communication and persuasion skills.
• Ability to handle work pressure and good conduct.
• Professional appearance and style.