About the Role
Sheraton Hotels & Resorts in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert will proactively offer a range of services to assist guests throughout their stay, empowering them to manage various situations and requests. This includes performing operational tasks, responding to guest needs, completing reports, and providing information on local events and attractions, all to ensure a seamless overall guest experience.
As part of Sheraton, a global brand since 1937, the Guest Experience Expert will contribute to fostering a sense of belonging and connection by creating engaging experiences and delivering attentive service. The role aligns with Sheraton's commitment to being "The World's Gathering Place," offering an environment where individuals can perform their best work and develop professionally.
Key Responsibilities
While specific duties may vary, responsibilities for the Guest Experience Expert include:
- Ensuring a smooth and positive guest check-in and check-out process.
- Proactively offering services to enhance the guest's stay.
- Taking initiative to address guest needs and requests promptly.
- Performing operational tasks to support guest services.
- Providing information and recommendations on local events and attractions.
- Maintaining a safe work environment and adhering to company guidelines.
- Protecting company assets and upholding quality standards.
- Ensuring professional presentation through uniform, appearance, and communication.
- Engaging in physical tasks such as standing, sitting, and walking for extended periods.
- Assisting with moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance.
Qualifications and Requirements
- High school diploma or equivalent General Educational Development (GED) program certificate.
- No prior relevant work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required.
Required Skills
- Exceptional guest service skills.
- Proactive and initiative-taking approach.
- Strong communication and interpersonal skills.
- Ability to multitask and manage various guest requests.
- Problem-solving abilities.
- Teamwork and collaboration.
- Attention to detail.
- Physical stamina for standing, walking, and lifting.
Work Environment and Details
This is a full-time, non-management position based in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations category. Marriott International is committed to providing equal opportunities and fostering an inclusive environment where diversity is valued and celebrated, and does not discriminate on the basis of disability, veteran status, or other protected characteristics.