Join the WadClinic team as a Customer Service Representative!We at WadClinic are looking for a distinguished Customer Service Representative who enables us to provide effective support to our clients. You will play a vital role in ensuring a satisfactory experience for customers by handling their inquiries and providing appropriate solutions.
Responsibilities:- Receiving inbound calls from customers and responding to their inquiries accurately and professionally.
- Providing solutions to the problems faced by customers as quickly as possible.
- Recording call details and updates accurately in the system.
- Following up on orders and complaints until they are successfully closed.
- Maintaining a high level of customer satisfaction and service quality.
- Adhering to company policies and operational procedures.
- Cooperating with various departments to ensure optimal service delivery.
Required Skills:- Excellent communication skills (verbal and written).
- The ability to solve problems quickly and effectively.
- Active listening skills and understanding of customer needs.
- The ability to work under pressure and within a team.
- Proficiency in using call center systems and basic computer programs.
