Hotel Reservations and Contracts Officer

Entity:
88Destinations Company (88D)
Location:
Kingdom of Saudi Arabia

Job Summary

We are looking for a Hotel Reservations and Contracts Officer to manage hotel pricing, respond to hotel inquiries from clients, confirm hotel bookings, and support hotel contracting activities.

The position is full-time from the office and requires continuous coordination with hotels and sales, pricing, and operations teams to ensure prompt response and accuracy of execution.

Proficiency in English, both spoken and written, is a prerequisite.

Main Tasks and Responsibilities

1) Hotel pricing and responding to customer requests:
- Receiving hotel requests from customers or sales teams.
- Preparing hotel quotations accurately and quickly.
- Responding to inquiries about availability, prices, and alternative hotels.
- Following up on offers until confirmation or cancellation.

2) Managing reservations and confirmations:
- Confirming hotel bookings according to approved programs.
- Managing modifications, cancellations, and non-refundable policies.
- Ensuring accuracy of check-in and check-out dates, room types, and number of nights.

3) Supporting hotel contracts:
- Assisting management in updating prices and hotel contracts.
- Following up on availability and allocations with hotels.
- Maintaining and organizing hotel contract files.

4) Internal coordination:
- Coordinating with sales, pricing, and operations teams.
- Delivering confirmed bookings to the operations team on time.

5) Managing relationships with hotels:
- Daily communication with hotel reservations and sales departments.
- Resolving issues related to availability, prices, or bookings.
- Maintaining strong professional relationships with hotel partners.

6) Reporting and follow-up:
- Preparing basic reports on bookings and prices as needed.
- Complying with company-approved pricing and booking policies.

Work System

- Full-time from the office.
- The role does not include remote work.
- Requires flexibility in working hours during peak seasons.

Travel and Field Inspections

- The job may require travel to other cities within the Kingdom.
- Conducting field visits (Site Inspections) to new hotels or potential partners.
- Travel is coordinated in advance and approved by management.

Qualifications and Required Experience

- A university degree in tourism, hotel management, business administration, or a related field.
- 2 to 4 years of experience in hotel reservations, pricing, or contracting.
- Previous experience in a DMC or tour operator is preferred.
- Proficiency in English is a prerequisite.

Required Skills

- High accuracy in work and attention to detail.
- Strong communication skills.
- Ability to manage multiple bookings simultaneously.
- Organizational and problem-solving skills.

Reporting Line

Reports to:
Reservations Manager / Operations Manager – 88Destinations

• Analyze market research data to determine consumer behaviors and preferences.
• Develop and implement e-commerce strategies.
• Design and execute special marketing campaigns.
• Manage available online platforms and tools.
• Prepare documents and reports related to e-commerce and provide appropriate recommendations.
• Implement business processes in accordance with established policies and regulations.

• Bachelor's degree in Marketing, E-commerce Marketing, Advertising and Marketing Communication, or E-commerce.
• At least 3 years of practical experience in digital marketing or e-commerce.
• Certified Business Professional (CBP) in marketing is preferred.
• Proficiency in Arabic and English at an advanced level.
• Skills in analyzing market research data, preparing reports, and accountability.

Achieving the monthly sales target

- Welcoming all customers directly upon entering the showroom

- Building a positive relationship with customers, understanding their needs, and providing them with the appropriate product

- Dealing with customer complaints positively and trying to solve all their problems, and escalating the issue to the direct manager if a solution cannot be found

- Handling exchange and return requests for all customers according to the applicable instructions at the time and following the specific instructions for reserving goods

- Providing high-level customer service through treating the customer professionally, listening to them, giving them the adequate attention, following the five principles of customer service, and maintaining continuous communication with the customer via phone, SMS, and mail, and all available methods, and keeping the customer informed of all new goods and services

- Maintaining cleanliness in the workplace

- Maintaining a proper appearance and adhering to the complete official dress code

- Following management instructions regarding labor laws that have been previously communicated, such as (circulars regarding working hours, breaks, meal times and places, entry and exit, work visits, vacations, etc.)