Ecommerce manager Jobs in Saudi Arabia

Required a customer service representative with excellent communication skills in Arabic and a clear and friendly voice. The candidate must be able to handle customer inquiries and complaints efficiently and professionally, with the ability to work on a shift system.

Main Tasks:

• Respond to incoming calls and provide immediate assistance to customers

• Document and record all calls and transactions in the company's system

• Solve customer problems and provide appropriate solutions

• Achieve the required performance indicators in terms of the number of calls and service quality

• Follow up with relevant departments to ensure customer complaints are resolved

• Participate in improving service quality and developing work procedures

Requirements:

• Excellent communication skills.

• Ability to deal with customers and solve problems efficiently.

• Proficiency in using computers and communication programs.

• Commitment to evening working hours.

Benefits:

1- Health insurance for the employee.

2- Attractive salaries.

3- Promotions.

4- Two days off per week.

Job Title: Customer Receptionist and Problem Solver

Job Description:
Responsible for professionally receiving customers, providing them with necessary support, and effectively and swiftly addressing their inquiries and problems to ensure customer satisfaction and enhance the company's image.

Duties and Responsibilities:

• Welcoming customers in a friendly and professional manner.

• Responding to customer inquiries via phone, email, or in person.

• Identifying and understanding customer issues and working to resolve them quickly and effectively or forwarding to the relevant departments when necessary.

• Logging all customer complaints and feedback and continuously following up to resolve them.

• Providing accurate information about the company's products and services.

• Working to enhance customer experience and satisfaction by delivering excellent service.

• Collaborating with various teams within the company to ensure comprehensive solutions to problems.

• Preparing periodic reports on customer complaints and problem patterns to assist in improving processes.

Skills and Requirements:

• Excellent communication skills in both Arabic and English.

• Ability to handle work pressure and resolve issues quickly.

• Good listening skills and the ability to understand customer needs.

• Friendly and courteous personality when dealing with others.

• Proficiency in using computers and customer relationship management (CRM) software is a plus.

• Previous experience in customer service or reception is an additional advantage.

• Tracking mechanical diagrams for systems, devices, and equipment.
• Diagnosing failures and accurately identifying causes.
• Estimating the quantity and cost of materials needed for maintenance.
• Performing maintenance and inspection activities after repairs to ensure quality performance.
• Preparing and presenting documented work reports.
• Following preventive maintenance programs.

• Teaching students in the field of physical education.
• Preparing lesson plans and delivering individual and group instruction.
• Supporting students' development and enhancing their skills.
• Selecting resources and designing educational materials and lessons.

• Bachelor's degree in Physical Education.

• Training.
• Assessing students.
• Taking responsibility.
• Communication channels.
• Curriculum goals.
• Keeping attendance records.
• Planning educational curricula.

• Teaching students and planning lessons and educational strategies.
• Providing individual and group instructions to support student growth.
• Selecting resources and designing educational materials according to curriculum content.

• Documenting and consolidating operational procedures related to customer service.
• Preparing and sending customer satisfaction surveys post interactions.
• Directly engaging with customers to ensure service quality.
• Acting as the voice of the customer within the company.
• Encouraging proactive customer service initiatives.
• Compiling detailed periodic reports regarding complaints and frequent issues.
• Providing maintenance links and official documents to customers with welcome or compensatory gifts.
• Clearly displaying customer service communication channels across digital platforms.
• Organizing a comprehensive and updated customer database.
• Prioritizing improvements in areas causing customer dissatisfaction.
• Installing customer satisfaction measurement devices at key sites.
• Linking employee performance assessments to customer satisfaction scores.
• Organizing training sessions for team members in after-sales services and sales outsourcing.
• Streamlining after-sales services to improve customer experience.
• Ensuring staff are professionally presented and behave appropriately when interacting with customers.
• Overseeing complaint resolution comprehensively, following up for satisfaction feedback.
• Engaging with customers who reconsider purchases and analyzing withdrawal reasons.
• Monitoring maintenance service quality and addressing any shortcomings.
• Continuously assessing the performance of after-sales services and team efficiency.
• Monitoring the call center performance and enhancing communication quality.
• Implementing initiatives to apologize and offering gifts to project neighbors.
• Following up with customers affected by emergencies, ensuring problem resolutions with appropriate compensations.
• Developing customer-centered programs and initiatives aligned with project plans.
• Monitoring the performance of sales specialists while enhancing their competencies.
• Performing any additional tasks related to the development of customer service and overall satisfaction improvement.

• Minimum of 5 years experience in customer service with supervisory experience.
• Strong verbal and written communication skills.
• Data and report analysis capabilities.
• In-depth understanding of customer needs and experience improvement strategies.
• Familiarity with CRM systems.
• Proactive spirit and capability to work under pressure.
• Bachelor’s degree in Business Administration or a related field.

• Bachelor's degree in Business Administration or Marketing.

• Type of employment: Full-time.
• Salary is determined after the interview.

• Bachelor's degree or diploma or equivalent.
• Fluency in English speaking and writing.
• Proficiency in Microsoft Office programs (Word, Excel).
• Experience of no less than one year.

• University degree or diploma or its equivalent.
• Fluency in English, both spoken and written.
• Proficiency in Microsoft Office programs (Word, Excel).
• Experience of not less than one year.

• Receiving inbound calls from customers and responding to their inquiries accurately and professionally.
• Providing solutions to the problems faced by customers as quickly as possible.
• Recording call details and updates accurately in the system.
• Following up on orders and complaints until they are successfully closed.
• Maintaining a high level of customer satisfaction and service quality.
• Adhering to company policies and operational procedures.
• Cooperating with various departments to ensure optimal service delivery.

• Excellent communication skills (verbal and written).
• The ability to solve problems quickly and effectively.
• Active listening skills and understanding of customer needs.
• The ability to work under pressure and within a team.
• Proficiency in using call center systems and basic computer programs.

• Planning and Follow-up:
  Analyze project needs for materials and equipment in coordination with engineers and project managers. Prepare a time-based procurement plan according to the project schedule. Prepare and implement tables to track order and procurement statuses (Procurement Logs).
• Preparation of Purchase Requests (PRs):
  Review purchase requests received from projects. Ensure clarity of quantities and required technical specifications before starting the purchasing process.
• Communication with Suppliers and Manufacturers:
  Search for qualified local and international suppliers with experience in the Saudi market. Send Requests for Quotations (RFQs) and compare prices.
• Negotiation and Contracts:
  Negotiate the best commercial and technical terms. Prepare and review supply contracts.
• Issuing Purchase Orders (POs):
  Prepare purchase orders, obtain approval from the concerned management, and send the orders to suppliers.
• Follow-up on Supply and Delivery:
  Monitor delivery schedules and ensure compliance with deadlines.
• Quality and Technical Compliance:
  Coordinate the technical inspection of received materials and ensure that materials conform to specifications.
• Technical Support and Reporting:
  Provide periodic reports on the status of purchases for each project.
• Improvement and Development of Operations:
  Participate in evaluating supplier performance and improving supplier and manufacturer databases.

• Good knowledge of construction materials and engineering equipment and understanding of technical specifications and plans.
• Strong negotiation skills.
• Proficient in using procurement management software.

• Planning and Follow-up:
  Analyze project needs for materials and equipment in coordination with engineers and project managers. Prepare a timeline procurement plan according to the project schedule. Prepare and implement tracking tables for the status of requests and procurements (Procurement Logs).
• Preparing Purchase Requests (PRs):
  Review the purchase requests received from projects. Ensure clarity of quantities and required technical specifications before starting the purchasing process.
• Communicating with Suppliers and Manufacturers:
  Search for qualified local and international suppliers with experience in the Saudi market. Send requests for quotations (RFQs) and compare prices.
• Negotiation and Contracts:
  Negotiate the best commercial and technical terms. Prepare and review supply contracts.
• Issuing Purchase Orders (POs):
  Prepare purchase orders, approve them from the relevant management, and send the orders to suppliers.
• Follow-up on Supply and Delivery:
  Monitor delivery schedules and ensure compliance with deadlines.
• Quality and Technical Compliance:
  Coordinate the technical inspection of received materials and ensure that the materials comply with the specifications.
• Technical Support and Reporting:
  Provide periodic reports on the status of procurements for each project.
• Improving and Developing Processes:
  Participate in evaluating supplier performance and improving the supplier and manufacturer databases.

• Good knowledge of construction materials and engineering equipment and an understanding of technical specifications and plans.
• Strong negotiation skills.
• Proficiency in using procurement management software.

• Planning and follow-up:
  Analyze the project needs for materials and equipment in coordination with engineers and project managers. Prepare a procurement timeline plan according to the project schedule. Prepare and execute tracking tables for the status of orders and purchases (Procurement Logs).
• Preparing Purchase Requests (PRs):
  Review purchase requests received from projects. Ensure the clarity of the quantities and technical specifications required before starting the purchasing process.
• Communication with suppliers and manufacturers:
  Search for qualified suppliers locally and internationally with experience in the Saudi market. Send requests for quotes (RFQs) and compare prices.
• Negotiation and contracts:
  Negotiate the best commercial and technical terms. Prepare and review supply contracts.
• Issuing Purchase Orders (POs):
  Prepare purchase orders, get them approved by the relevant department, and send the orders to suppliers.
• Follow-up on supply and delivery:
  Monitor delivery schedules and ensure compliance with deadlines.
• Quality and technical compliance:
  Coordinate the technical inspection of received materials and ensure that the materials comply with specifications.
• Technical support and reporting:
  Provide periodic reports on the procurement status for each project.
• Process improvement and development:
  Participate in evaluating supplier performance and improving supplier and manufacturer databases.

• Good knowledge of construction materials and engineering equipment and understanding of technical specifications and plans.
• Strong negotiation skills.
• Proficiency in using procurement management software.

• HR Administration & Compliance: Manage employee lifecycle documentation (contracts, transfers, warnings, terminations, etc.). Ensure HR processes comply with local labor laws and internal policies. Maintain and audit personnel files, ensuring data accuracy and confidentiality. Handle visa processing, GOSI, IQAMA, and medical insurance in coordination with PROs and vendors.
• Payroll & Attendance Management: Oversee monthly payroll inputs including attendance, overtime, and leave balances. Coordinate with Finance for timely salary disbursements. Monitor shift schedules and attendance for store staff and flag discrepancies. Support end-of-service calculations and benefits processing.
• Employee Services & Records: Ensure timely processing of employee requests (letters, certificates, bank forms, etc.). Maintain HR systems and employee records (digital and physical) with accuracy. Track probation periods and contract renewals, ensuring timely actions.
• HR Policy Implementation: Enforce HR policies and procedures across stores and head office. Educate employees and managers on HR policies, especially related to attendance, grooming, and workplace discipline. Support internal audits and prepare required HR compliance reports.
• Offboarding & Exit Management: Manage offboarding procedures including exit interviews, clearance, and final settlements. Analyze turnover trends and report key findings to HR leadership.

• Education: Bachelor's in Human Resources, Business Administration, or related field.
• Experience: 46 years in HR operations, preferably in retail or fashion/luxury environments.
• Languages: Fluent in English; Arabic is a plus.
• Technical Skills: Proficient in HRIS, MS Office (especially Excel), payroll platforms.
• Soft Skills: High attention to detail, confidentiality, strong interpersonal skills, service-oriented mindset.