Full-time Guest Services Associate Jobs in Saudi Arabia

About the Role

W Hotels in Riyadh is seeking a dynamic and guest-focused Welcome Ambassador to join its Rooms & Guest Services Operations team. This full-time, non-management position is designed for individuals with 0-1 years of experience who are committed to creating memorable first and last impressions for guests. As a Welcome Ambassador, you will play a key role in guiding guests through their arrival and departure experiences, ensuring each interaction is seamless and contributes to an exceptional stay.

Role Context and Company Mission

W Hotels operates with a mission to "ignite curiosity, expand worlds." The brand fosters an environment for living life to the fullest, opening doors and minds, and drawing inspiration from new faces and experiences. A core element of the W Hotels ethos is a refined, ready-for-anything spirit that has redefined luxury worldwide. The Whatever/Whenever service culture aims to transform guests' passions into reality, delivering any request, anytime. W Hotels is part of the Marriott International portfolio, offering an environment where individuals can perform at their best, pursue their goals, join a global team, and develop professionally.

Key Responsibilities

• Deliver a comprehensive range of services to guide guests through their arrival and departure experiences, ensuring a memorable impression.
• Proactively identify and address operational needs, guest requests, and complete necessary reports.
• Share highlights of the local area with guests to enhance their overall experience.
• Ensure all guest transactions are integrated seamlessly into their stay.
• Contribute to a safe workplace by adhering to company policies and procedures.
• Maintain the confidentiality of all company and guest information.
• Protect company assets and uphold quality standards in all aspects of the role.
• Ensure uniform, personal appearance, and communications are professional and align with W Hotels standards.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is necessary.
• No specific licenses or certifications are required.

Required Skills

• Exceptional Guest Arrival and Guest Services skills.
• Strong Customer Service orientation.
• Excellent Communication abilities.
• Proficient Problem-Solving skills.

Work Environment and Physical Demands

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, or walk for extended periods. Additionally, candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing more than 75 pounds with assistance.

About the Role

Sheraton Hotels & Resorts in Riyadh is looking for a dynamic, guest-experience-focused individual to join their team as a Guest Experience Expert. This role goes beyond mere check-in and check-out; it's about crafting memorable and unique experiences for every guest. As a Guest Experience Expert, you will be empowered to take initiative, offer a wide range of services throughout the guest's stay, and proactively handle operational needs, guest requests, and reporting. You will be instrumental in making every interaction an integral part of an exceptional guest journey, sharing insights about the local area and ensuring a seamless and enjoyable visit.

At Sheraton, we believe in creating a sense of belonging and connection. As part of Marriott International, we are committed to being an equal opportunity employer, valuing the diverse backgrounds and experiences of our associates. We invite you to join our global community and contribute to our mission of being 'the world's gathering place' by delivering meaningful guest experiences and thoughtful service.

Key Tasks and Responsibilities

• Provide a wide range of services that guide guests throughout their entire stay.
• Take initiative to create memorable and unique guest experiences.
• Handle operational needs and complete necessary reports.
• Respond to and fulfill guest requests.
• Share highlights of the local area with guests.
• Ensure a safe working environment.
• Adhere to company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operations.
• Maintain a professional uniform and appearance.
• Conduct professional communications with guests and colleagues.

Qualifications and Requirements

• High school diploma or equivalent.
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest services
• Customer service
• Handling operational needs
• Managing guest requests
• Reporting
• Knowledge of local area highlights
• Commitment to a safe working environment
• Adherence to company policies and procedures
• Maintaining confidentiality
• Protecting company assets
• Maintaining quality standards
• Professional uniform and appearance
• Professional communications

Job and Location Details

This is a full-time, non-supervisory position. The role requires the ability to stand, sit, or walk for extended periods, and the physical ability to move, lift, carry, push, and pull objects weighing up to 10 pounds without assistance. As a Guest Experience Expert, you will be on your feet and take a hands-on approach to your work.

Location: King Fahd Road & King Abdullah Road Intersection, Riyadh, Saudi Arabia, 11623.

Job Number: 26070780

Job Category: Rooms Operations and Guest Services

About the Role

Novotel Hotels announces its need to hire a Receptionist in the "Differentiation" department to join the team in Riyadh, Saudi Arabia. As the first point of contact in the organization, you will play a key role in providing a welcoming environment for visitors, clients, and employees. This position requires exceptional organizational skills, strong communication abilities, and a commitment to providing excellent customer service in a fast-paced office environment.

Key Tasks and Responsibilities

• Welcome visitors, clients, and employees professionally and courteously.
• Answer incoming phone calls and direct them to the appropriate departments or individuals.
• Schedule and manage appointments using scheduling software while maintaining accurate calendars.
• Maintain the reception area in an organized, clean, and professional manner.
• Perform administrative tasks including mail distribution, data entry, and document management.
• Provide information about company services and direct inquiries to the relevant departments.
• Manage visitor logs and ensure compliance with security protocols.
• Support office operations by assisting with general administrative tasks as needed.
• Handle correspondence and maintain the confidentiality of sensitive information.
• Demonstrate professional communication standards in all interactions, both verbal and written.

Qualifications and Requirements

• Proven experience in a reception, customer service, or similar role requiring direct public interaction.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office applications and phone systems.
• Ability to multitask and prioritize in a busy work environment.
• Professional demeanor with a friendly and empathetic approach to customers.
• Ability to remain calm and handle multiple inquiries simultaneously.
• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

Core Skills

• Reception
• Customer Service
• Organizational Skills
• Communication (Verbal and Written)
• Microsoft Office Suite
• Phone System Operation
• Scheduling Software Proficiency
• Appointment Management Systems
• Interpersonal Skills

Additional Information

Company: Novotel Hotels

Job Title: Receptionist - Differentiation

Location: Riyadh, Riyadh Region, Saudi Arabia

Required Experience: 0-1 year

Job Type: Full-time

Preferred Qualifications: Proficiency in both Arabic and English is preferred. Experience with scheduling software and appointment management systems is also preferred.

Work Environment: [Information about the team, hotel, or workplace culture will be included here, reflecting the specific environment.]

Note: Adjustments may be made according to specific local or legal requirements, such as work permits.

Our Commitment to Diversity and Inclusion: We are an inclusive company, and our goal is to attract, retain, and develop a diverse workforce.

About the Reservations Agent Role

Rotana Hotels is seeking a guest-focused Reservations Agent to join its team in Riyadh, Saudi Arabia. This full-time position involves delivering high levels of customer service and providing effective solutions for guest reservations. The role requires a proactive individual capable of maintaining clear communication to ensure efficient service delivery.

Key Responsibilities

• Process and confirm guest room reservations received via phone, letter, or fax.
• Accurately input all reservation details and pertinent information into the computer system.
• Address guest inquiries, complaints, and requests related to reservations.
• Stay informed about all hotel promotions and surrounding offers.
• Adhere to established procedures for processing reservations, rates, and confirmations, including providing information on hotel facilities.
• Demonstrate comprehensive product knowledge and a thorough understanding of rate structures, applying rate management principles.
• Maintain an organized filing system for all correspondence and compile reports as requested by management.
• Promote and maintain positive public relations to maximize business opportunities.
• Ensure an accurate room status is maintained at all times.
• Answer all incoming calls according to Rotana standards.
• Process information received via fax and monitor incoming emails.
• Organize visa requests for hotel guests in accordance with hotel policy.
• Identify opportunities to upsell services and amenities.

Qualifications and Requirements

• A diploma or degree in the hospitality field.
• Previous experience in hotel reservations is preferred.
• Essential computer literacy.
• Excellent communication skills, with proficiency in both written and oral English.
• Additional language skills are considered an asset.
• A customer-focused and proactive personality.
• A courteous, dynamic, and approachable demeanor.
• The ability to work effectively and professionally.
• Capacity to establish effective relationships with internal and external customers.
• Ability to work independently within a structured environment.

Required Skills

• Reservations Management
• Customer Service Excellence
• Written and Oral Communication
• Product Knowledge
• Rate Management Principles
• Public Relations
• Job Understanding
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus

Work Context

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 year of experience, offering an opportunity for growth within the hospitality industry.

About the Role

Stella Stays is developing tech-driven living spaces designed for a modern and effortless experience. We are seeking a Front Desk Receptionist to join our team in Riyadh. This role is essential for managing daily operations, ensuring excellent guest experiences, and facilitating communication across departments and with external parties.

As the primary point of contact, the Front Desk Receptionist will represent Stella Stays' commitment to innovation and guest satisfaction, playing a key role in maintaining property standards and ensuring a seamless resident experience.

Key Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies for operations.
• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work delivery.
• Coordinate and promptly address repair and maintenance tasks to minimize disruptions for guests.
• Prepare and adhere to daily, weekly, and monthly reports detailing property operations and guest feedback.
• Ensure compliance with all property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met efficiently.
• Handle add-on service requests and coordinate with relevant service providers to fulfill guest needs.
• Source and manage reliable service providers and vendors, negotiating favorable contracts to ensure cost-effectiveness and quality.
• Maintain strict data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere at the reception area.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages efficiently.
• Maintain the tidiness and professional appearance of the reception area.
• Assist with ad hoc administrative tasks as needed to support the team and operations.

Qualifications and Requirements

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in Operations and Front Desk management, with a preference for experience within the hospitality industry.
• Strong organizational and multitasking abilities, coupled with meticulous attention to detail.
• Excellent communication and interpersonal skills, enabling effective interaction with guests and stakeholders.
• Proficiency in using property management systems and other relevant software applications.
• Ability to work independently, make sound decisions, and manage tasks effectively in a fast-paced environment.

Required Skills

• Operations Management
• Front Desk Management
• Guest Relations
• Inventory Management
• Team Supervision
• Maintenance Coordination
• Reporting
• Quality Assurance
• Vendor Management
• Data Control
• Confidentiality
• Communication Skills
• Interpersonal Skills
• Multitasking
• Attention to Detail
• Property Management Systems

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience. Stella Stays is committed to providing a professional and organized work environment.

The restaurant in Riyadh needs specifications for reception and cashier. We need only Saudi girls. Contact number 05********.

A receptionist is required for a women's spa center. Politeness and good interaction with clients are required, and previous experience in salons or beauty and spa centers is preferred.

We are looking for a professional and courteous receptionist to work in a spa, to be the first point of contact with clients and ensure a distinctive and smooth experience. Tasks: - Welcoming clients and greeting them - Managing bookings and appointments - Responding to calls and inquiries - Collecting payments - Coordinating with the work team inside the spa - Promoting services and products Requirements: - Excellent communication skills - Experience in customer service - Proficiency in using computers - Previous experience in a salon or spa is preferred Important Note: Please send your CV via WhatsApp after applying to the email: i@**********************

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to join their Rooms & Guest Services Operations team. This full-time, non-management position is responsible for creating memorable arrival and departure experiences for guests. As a Guest Arrival Expert, you will be empowered to take initiative, deliver a wide range of services, and ensure each guest interaction contributes to a seamless stay.

W Hotels aims to ignite travelers' curiosity and broaden their worlds by offering experiences that open doors and minds. The brand is known for its adaptable spirit, reinventing luxury worldwide. The service philosophy, "Every Need / Anytime," brings guests' passions to life. W Hotels is part of the Marriott International portfolio.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure transactions feel like a natural part of the guest experience.
• Contribute to creating a safe workplace.
• Follow company policies and procedures.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Uphold quality standards in all guest interactions and operations.
• Ensure uniform, personal appearance, and communications are professional.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival
• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Experience required is 0-1 years. The job category is Rooms & Guest Services Operations.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They foster an environment where associates' unique backgrounds are valued and celebrated, and are committed to non-discrimination on any protected basis.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is central to creating memorable guest journeys by ensuring exceptional first impressions and farewells, aligning with W Hotels' philosophy of awakening guest passions.

Key Responsibilities

• Provide a range of services to guide guests through their arrival and departure processes.
• Take initiative to ensure guest satisfaction from arrival to departure.
• Manage operational needs and proactively address guest requests.
• Complete required reports and administrative tasks.
• Share local area information to enhance the guest experience.
• Adhere to company policies and procedures to maintain a safe workplace.
• Maintain confidentiality of company and guest information.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, appearance, and communication style.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest arrival and guest services skills.
• Strong customer service orientation.
• Excellent communication abilities.
• Effective problem-solving skills.

Work Environment and Details

This full-time, non-management position is located in the Financial District, Riyadh, Saudi Arabia. The role requires standing, sitting, or walking for extended periods. Candidates must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing more than 75 pounds with assistance. W Hotels is part of Marriott International, fostering a culture of curiosity and innovation.

Main Tasks:

• Managing and organizing home service bookings.
• Following up with customers and converting inquiries into confirmed bookings.
• Achieving sales targets and increasing bookings.
• Operating and following up with the home service team and scheduling appointments.
• Coordinating between clients and the team to ensure services are delivered efficiently.
• Monitoring customer satisfaction and addressing operational feedback.
• Preparing daily reports for bookings and sales.

 

Requirements:

• Experience in sales and booking management.
• Experience in operating and coordinating home service.
• Excellent communication and persuasion skills.
• Ability to organize appointments and follow up on daily operations.
• Experience in spas, salons, or home services is preferred.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a W Insider to join their team. This role focuses on creating memorable and unique guest experiences, going beyond standard transactional services. As a Guest Experience Expert, you will be empowered to take initiative, provide a broad range of services throughout a guest's stay, and proactively address their needs. The objective is to contribute to an immersive and engaging environment where every guest interaction is a seamless part of their journey.

This is a full-time, non-management position located in Riyadh's Financial District. W Hotels aims to ignite curiosity and expand worlds, offering an environment to experience life. Individuals with an original, innovative spirit and a forward-looking perspective will find this setting conducive to growth. Joining W Hotels means becoming part of Marriott International's portfolio, providing opportunities to perform at your best, find purpose, belong to a global team, and develop professionally.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay, creating memorable and unique experiences.
• Take initiative to move about the space and perform necessary tasks to ensure guest satisfaction.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights and insights about the local area to enhance the guest experience.
• Ensure all actions contribute to creating a safe work environment.
• Adhere to company policies and procedures at all times.
• Maintain confidentiality of all company and guest information.
• Protect company assets and resources.
• Uphold high-quality standards in all aspects of the role.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Handling Operational Needs
• Responding to Guest Requests
• Reporting
• Maintaining Professional Appearance
• Professional Communication

Work Environment and Physical Demands

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods and the capacity to move, lift, carry, push, and pull objects weighing less than or equal to 10 pounds without assistance.

W Hotels is an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated, ensuring non-discrimination on any protected basis.

A receptionist and sales representative is required to work in an Italian restaurant, where he will be responsible for receiving customers and providing products and services in a professional manner, in addition to completing sales transactions and collecting payments. The position requires excellent communication skills and the ability to build positive relationships with customers, while maintaining the order and cleanliness of the reception area. The ideal candidate should have experience in sales and the ability to work as part of a team to achieve the required goals and contribute to sales growth.

Are you passionate about authentic hospitality and believe that a smile is the beginning of every wonderful experience? In our luxurious Japanese restaurant in the heart of Al-Yasmeen neighborhood in Riyadh, we are not looking for a traditional receptionist; we are looking for a "Happiness Maker" who will be the bright face of our brand and the starting point for an unforgettable dining journey for our guests. Who is the Happiness Maker we are looking for? You are a person with a friendly personality and a striking presence, who finds true joy in welcoming guests and making them feel special from the moment they enter. You have the ability to manage reservations with excellence and present a professional image that reflects the authenticity of Japanese hospitality. Main tasks and responsibilities: Welcome guests with a warm smile and a greeting that reflects the generosity of hospitality. Efficiently manage and organize restaurant reservations via phone and online platforms. Direct guests to their tables and present the initial menu. Respond to all guest inquiries in a professional manner and provide accurate information about the restaurant and the menu. Continuously coordinate with the service and kitchen team to ensure a smooth experience for guests. Keep the reception area clean and organized to reflect the restaurant's upscale image. Contribute to creating a positive and comfortable atmosphere for all diners. Required qualifications and skills: A person with tact, calmness, and the ability to handle various situations with a smile. Excellent communication skills in Arabic (and English is considered a strong additional advantage). Previous experience in reception or customer service, preferably in the restaurant or luxury hotel sector. Ability to use electronic reservation systems and handle office equipment. A neat and professional appearance that aligns with the restaurant's identity. Flexibility and the ability to work within a harmonious team. Job details: Location: Al-Yasmeen neighborhood, Riyadh. Working hours: 8 hours a day. Working days: 6 days a week. Weekly vacation: One day in the middle of the week (to be determined at the interview). What do we offer you? A competitive salary and an inspiring and upscale work environment. An opportunity to be part of a distinctive Japanese brand. Opportunities for professional development and growth within the company and mobility between departments. If you see yourself as the "Happiness Maker" we are looking for, do not hesitate to get in touch.

We are looking for a professional receptionist to join the team, where they will be responsible for welcoming visitors and clients and directing them in a professional and courteous manner. The position requires handling phone calls and inquiries, managing the booking and appointment system. The ideal candidate must have excellent communication skills and the ability to work under pressure, commitment to punctuality, proficiency in using basic computer programs, and maintaining personal and professional appearance.