Office Manager Jobs in Saudi Arabia

About the Role

Penta Consulting is seeking a Senior Service Delivery Manager to join their team in Riyadh. This full-time position involves overseeing service operations and ensuring the effective delivery of professional and managed solutions.

Key Responsibilities

• Serve as the primary operational liaison between Dell and PI.
• Manage service governance, conduct service reviews, and oversee operational reporting.
• Monitor SLA/SLO performance, track risks, manage actions, and drive service improvements.
• Coordinate activities across Storage & Backup, Virtualization, Cloud, and Systems domains.
• Handle escalations, major incidents, and manage customer communications.
• Ensure proper tracking of tickets, changes, requests, and operational tasks.
• Maintain the service improvement backlog.
• Liaise with Dell back-office technical support as needed.
• Ensure the upkeep of operational documentation, runbooks, and governance routines.

Required Qualifications

• A minimum of 8 years of experience in IT service delivery, managed services, or infrastructure operations.
• Demonstrated experience in managing enterprise infrastructure operations.
• Proficiency with ServiceNow or similar ITSM platforms.
• A strong understanding of ITIL processes.
• Excellent customer-facing and executive communication skills.
• Proven ability to manage multi-domain technical teams.

Experience and Work Type

The role requires 5 to 10 years of relevant experience. This is a full-time position based in Riyadh.

About the Role

Satel, a company specializing in the management and operation of residential properties, is seeking a Facilities Management Specialist to join its team in Riyadh, Saudi Arabia. The company provides comprehensive solutions including leasing, marketing, maintenance, tenant relations, and operational services. This role is responsible for overseeing facility management activities to ensure the smooth operation and maintenance of managed properties, focusing on tenant satisfaction and operational efficiency.

Role Overview

The Facilities Management Specialist will execute all aspects of facility management to enhance service quality and ensure seamless property operations. This includes coordinating with external vendors, managing maintenance schedules, ensuring compliance with safety and regulatory standards, overseeing rental unit handover and takeover processes, and addressing facility-related issues promptly. Success in this position requires strong technical knowledge, organizational skills, and problem-solving abilities.

Key Responsibilities

• Oversee daily maintenance and operations of property facilities, ensuring adherence to company quality and functionality standards.
• Supervise maintenance staff and external vendors for efficient completion of maintenance tasks, repairs, and inspections.
• Develop and implement preventative maintenance plans to minimize operational downtime and extend equipment lifespan.
• Coordinate with other departments, including tenant relations and customer service, to address facility concerns and improve tenant satisfaction.
• Ensure compliance with safety regulations, local laws, and company policies.
• Monitor and manage facility-related budgets for cost-effective resource utilization.
• Conduct regular facility inspections to proactively identify and resolve maintenance issues.
• Coordinate with contractors and service providers to ensure timely service delivery and quality performance.
• Prepare and present reports on facility management activities, maintenance schedules, budgets, and project progress.
• Respond promptly to emergency facility issues to minimize disruption to residents.
• Ensure proper functioning of building systems (HVAC, plumbing, electrical, security) and address malfunctions.
• Oversee rental unit handover and takeover processes, ensuring units are prepared for new tenants and issues are resolved.
• Maintain accurate records of facility maintenance, vendor contracts, and asset management.

Qualifications and Requirements

• 3 to 5 years of relevant experience in facility management, property management, or related fields.
• Strong knowledge of property maintenance procedures and building systems, including HVAC, electrical, and plumbing.
• Experience using Property Management Systems (PMS) or other facility management software.
• Ability to effectively manage internal teams and external contractors.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a proactive approach.
• Familiarity with safety regulations, building codes, and industry maintenance standards.
• Ability to handle emergency situations calmly and efficiently.
• Strong organizational skills with the capacity to manage multiple tasks and prioritize effectively.

Required Skills

• Facility Management
• Property Management Systems (PMS)
• Facility Management Software
• HVAC Systems
• Electrical Systems
• Plumbing Systems
• Security Systems
• Communication Skills
• Problem-solving
• Organizational Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to work within a growing company in the property management sector, providing a professional environment with potential for career growth. You will play a key role in developing operational processes and contributing to the efficiency, safety, and quality of facilities managed by Satel.

A receptionist responsible for receiving customers and welcoming them with a smile and cheerfulness that reflects the identity of the place and gives visitors a distinctive experience from the moment they enter. It requires excellent communication skills, a friendly and positive personality, a love for dealing with children and families, in addition to a high ability to organize and customer service, contributing to organizing the reception area, managing reservations, and responding to phone and electronic inquiries and calls.

About the Role

Delta Air Lines is seeking a Station Manager to oversee operations in Riyadh, Saudi Arabia. This leadership position is responsible for managing a complex airport operation, ensuring high performance in safety, security, compliance, service, and team leadership. Reporting to the regional Field Director, the Station Manager will foster partnerships with airport authorities and business partners, promoting a team culture focused on accountability, development, and continuous improvement. This role is suited for a leader with strong operational judgment, a collaborative approach, and the ability to succeed in a dynamic international environment.

Key Responsibilities

• Lead the overall station operation in Riyadh, with accountability for safety, security, compliance, customer experience, and operational performance.
• Drive a safe, secure, and reliable operation while maintaining high standards for service delivery.
• Review station processes, identify opportunities for improvement, and implement changes that strengthen execution and customer experience.
• Develop station operating plans and identify capital needs where required.
• Ensure compliance with all applicable regulatory requirements, company standards, and local labor laws.
• Build and maintain strong working relationships with local authorities and key stakeholders supporting international operations.
• Lead and develop the station team through coaching, clear expectations, performance management, and ongoing development.
• Foster a strong safety culture that supports employee wellbeing and operational excellence.
• Partner closely with contractors, airport stakeholders, and business partners to ensure aligned execution and consistent service delivery.
• Represent Delta in Airline Operators Committee (AOC) meetings and advocate for the airline's operational priorities.
• Lead change effectively across the station and help teams adapt to evolving business needs.
• Strengthen communication practices across the operation and among partner groups.
• Work closely with regional teams and headquarters support functions to align station priorities with broader company objectives.
• Review and approve invoices related to the operation.

Qualifications and Requirements

• Valid authorization to live and work in Saudi Arabia at the time of application; Delta does not provide sponsorship for this role.
• Possession of a high school diploma, GED, or high school equivalency.
• Ability to obtain and maintain an airport ID.
• Consistent prioritization of safety and security for self, others, and personal data.
• Demonstrated ability to embrace diverse people, thinking, and styles.

Required Skills

• Operational Leadership
• Decision Making
• Organizational Skills
• Stakeholder Management
• Relationship Building
• Safety
• Security
• Regulatory Compliance
• Team Leadership
• Performance Management
• Coaching
• Communication
• Change Management
• Airport Operations

Additional Information

The Station Manager role is a full-time position based in Riyadh, Saudi Arabia. The ideal candidate will have strong operational leadership experience and the ability to make sound decisions in a fast-paced environment. A commitment to safety, security, and regulatory compliance is essential, along with the capacity to lead teams, build accountability, and maintain high performance standards. Effective stakeholder management and relationship-building skills are critical. The role requires flexibility, resilience, and personal stamina, including a willingness to work evenings, extended hours, and travel as needed. A four-year college degree in business management or a related field, or equivalent experience, is preferred. A minimum of five years of experience in operational leadership roles and working knowledge of airport operations, preferably within an airline environment, will be advantageous.

About the Role

PepsiCo is looking for a Function Admin to join their team in Riyadh, Saudi Arabia. This role plays a pivotal role in organizing and coordinating job activities, managing administrative office tasks, and ensuring organizational effectiveness and efficiency. The Function Admin will contribute to developing internal communication protocols, implementing administrative procedures, managing data collection, arranging weekly/monthly communication meetings with their minutes, and organizing business visits and travel arrangements and claims for the Head of Function and the leadership team.

PepsiCo is a global leader in beverages and snacks, with products consumed more than a billion times a day in more than 200 countries and territories. Driven by our vision to be the global leader in beverages and snacks by winning with PepsiCo Positive (pep+), we are committed to sustainability and human capital at the core of our strategy. We foster a dynamic, collaborative, and inclusive environment where employees can thrive and be themselves. We are an equal opportunity employer and value diversity, and are committed to global human rights policies and equal opportunity laws.

Key Tasks and Responsibilities

• Comprehensive coordination and scheduling of meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items.
• Manage all meeting logistics such as room booking, catering, material preparation, and setup to ensure smooth and effective meetings for the HR team.
• Prepare, compile, and maintain HR reports and dashboards on a daily, weekly, and monthly basis.
• Support data accuracy and provide clear insights to the Head of Function and HR leadership team to enable informed decision-making.
• Develop clear and professional presentations for the HR leadership team, including data summaries, insights, and key updates to support business reviews and strategic discussions.
• Support key HR processes such as Town Halls, monthly reporting, Visier updates, exit interviews, and tracking and following up on ELR investigation action plans.
• Ensure adherence to HR governance timelines and that information is accurate and well-organized.
• Plan and execute employee engagement initiatives and internal HR activities, including organizing events, creating and distributing newsletters, and supporting initiatives that enhance employee experience and company culture.
• Work closely with Talent Management, Communications, and Total Rewards teams to support and implement the talent agenda, relevant HR initiatives, and internal communications.
• Manage activities related to key offices such as organizing photo shoots, internal campaigns, and supporting company events and communications with relevant stakeholders.
• Track and manage HR budgets, monitor expenses, and ensure compliance with company policies.
• Act as petty cash custodian, handling reconciliations, expense reports, and reimbursements accurately and on time.
• Provide daily administrative support, including managing correspondence, archiving documents, and maintaining organized records for easy retrieval.
• Support the management team with administrative needs such as handling communications, coordinating shipments, and ensuring smooth daily operations.
• Maintain accurate leave records and support the HR leadership team with claims, credit cards, and reconciliations.
• Create and manage Purchase Requisitions (PRs) in SAP and MyBuy, ensuring all requests follow company processes and approvals.
• Coordinate travel arrangements including hotel and transportation bookings for PepsiCo sector visits and global teams, working closely with facilities to ensure a seamless experience.
• Support legal processes by maintaining an organized archive of contracts and legal documents, ensuring proper archiving, confidentiality, and ease of retrieval.
• Track the status of contracts, their renewals, and key deadlines to ensure compliance and timely follow-up.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Human Resources, Management, or a related field is preferred.
• A diploma in Management or Secretarial Studies is acceptable with strong relevant experience.
• 2-5 years of experience in executive administration or senior administrative roles.
• Proven experience supporting senior leaders (*, Director, VP, Leadership Team).
• Strong background in office management, reporting, and coordinating high-level meetings and events.
• Experience with Enterprise Resource Planning (ERP) systems like SAP and procurement tools is a plus.

Required Skills

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Strong presentation and reporting skills, including the ability to create dashboards and executive summaries.
• Familiarity with data tools.
• Excellent communication and stakeholder management skills.
• High level of professionalism and confidentiality.
• Strong organizational, planning, and multitasking abilities.
• Exceptional attention to detail with strong problem-solving skills.
• Ability to work independently and manage priorities effectively under pressure.
• Strong follow-through and execution mindset.
• High level of discretion when handling sensitive information.
• Flexibility and adaptability to a fast-paced and dynamic environment.
• Proficiency in both English and Arabic languages.

Work Environment and Location

This is a full-time position located in Riyadh, Saudi Arabia. The incumbent will work in a dynamic environment that requires collaboration and professionalism.

About the Role

Stranger Soccer is seeking an ambitious individual to serve as the License Owner / Operator in Riyadh, Saudi Arabia. This opportunity involves building and managing Stranger Soccer's operations within the Riyadh region, aiming to establish a football ecosystem for the local community. The role is suited for individuals with an understanding of football culture, leadership abilities, business acumen, and a desire to operate their own venture with the support of a global brand.

Stranger Soccer has developed a technology platform to make casual football accessible. Following successful launches in over 10 cities globally, the company is expanding its model to Riyadh. As the License Owner / Operator, you will lead this expansion, ensuring a consistent and high-quality football experience for players.

Key Responsibilities

• Establish and manage all operational aspects of Stranger Soccer in Riyadh.
• Oversee marketing initiatives to drive player engagement and game bookings.
• Recruit and manage local teams to support operations.
• Ensure the delivery of a consistent, high-quality football experience for all participants.
• Develop and execute strategic plans to grow the Stranger Soccer presence in Riyadh.
• Leverage the Stranger Soccer technology platform for game bookings and player management.
• Build and nurture the local football community around the Stranger Soccer brand.

Qualifications and Requirements

The ideal candidate will possess the following:

• A strong passion for football and an understanding of local football culture in Riyadh.
• Demonstrated leadership capabilities.
• Proven business experience.
• An entrepreneurial mindset with a readiness to operate independently.
• Strategic thinking skills for business building and scaling.
• A desire for ownership and tangible results.

Required Skills

• Leadership
• Business Experience
• Entrepreneurial Mindset
• Operations Management
• Marketing
• Team Recruitment

Work Arrangement and Support

This is a business ownership opportunity rather than a traditional employment role. While you will manage all aspects of the local operation in Riyadh, you will receive comprehensive support from Stranger Soccer's headquarters. This support includes tools, a proven operational playbook, and access to their technology platform.

The role is full-time. Experience required is 0-1 years.

Further Information

Interested candidates are encouraged to visit *******************, navigate to "Bring Stranger Soccer to Your City," to explore the opportunity further and express their interest.

About the Role

CTRD Arabia is seeking a Facilities Assistant Manager to join its Country Management Office (CMO) in Riyadh. The CMO is essential for supporting and developing CTRD's people, projects, and business operations within the Kingdom of Saudi Arabia, ensuring legal, efficient, and profitable operations through centralized support. This role is fundamental to managing CTRD's leased estate, covering sourcing, security, maintenance, and asset management to ensure a safe and functional environment.

The Facilities Assistant Manager will be responsible for the comprehensive management of company facilities, including accommodation and offices. This includes overseeing all aspects of facility upkeep, from routine maintenance and emergency repairs to refurbishments and tenant handovers. The role also involves maintaining accurate asset inventories, managing asset quantities, and overseeing asset replacement and disposal, while promoting best practices in facilities management.

Key Responsibilities

• Maintain the facilities (accommodation and offices) register, including Planned Preventative Maintenance, Corrective Maintenance, and condition assessments.
• Arrange cleaning, repairs, and refurbishments for company facilities.
• Manage requirements for new and/or temporary facilities, including researching and visiting potential new sites.
• Oversee the security of the company estate, maintaining up-to-date access lists and secure key management systems.
• Provide emergency access to facilities when required and ensure access control systems are provided, maintained, and updated.
• Provide input to the asset register, conduct asset damage assessments, and raise requirements for new or replacement assets.
• Raise Purchase Requests to Procurement for new or replacement assets and assist with through-life asset management, including asset disposal.
• Conduct move-in/move-out processes for individual occupants (accommodation) and Project Directors (offices).
• Liaise with Logistics for furniture delivery, assembly, removal, and disposal, and coordinate with cleaning, repair, and refurbishment contractors.
• Manage relationships with construction and repair contractors, overseeing works to ensure timely and thorough execution.
• Ensure compliance with safety and operational standards for all company facilities.
• Monitor and manage annual operating budgets for facilities, identifying budget risks and variations, and contributing to future budget planning.
• Provide training, advice, and support to staff on the efficient and safe utilization of company facilities and assets.

Qualifications and Requirements

• Proven experience of at least 3 years in facilities management within the Kingdom of Saudi Arabia.
• Excellent organizational, problem-solving, and administrative skills.
• Strong communication and interpersonal skills, with the ability to work effectively across various levels of the organization, from administrative staff to executives.
• Fluent in both verbal and written English and Arabic.
• A valid driving license is required.
• Expert proficiency in MS Excel and MS Word.
• Proficiency in MS Outlook, MS Teams, and MS PowerPoint.
• A professional qualification to Level 3 in facilities management is desirable.

Required Skills

• Facilities Management
• Organizational Skills
• Problem-Solving
• Administrative Skills
• Communication Skills
• Interpersonal Skills
• MS Excel
• MS Word
• MS Outlook
• MS Teams
• MS PowerPoint

Work Environment and Contract Details

This is a fixed-term contract position for 12 months, with a standard work week of 40 hours. The role is based in Riyadh, Saudi Arabia. Occasional travel to other parts of the Kingdom may be required.

About the Role

Motorola Solutions is looking for a specialized Service Delivery Manager to oversee the operational health and lifecycle support of customer systems. This vital role ensures consistent service delivery in line with contractual obligations, focusing on customer success and continuous quality improvement. The Service Delivery Manager acts as the primary interface between Motorola Solutions and its customers, fostering strong relationships and advocating for customer needs within the organization. This position is essential for managing and guiding specialized technical team leaders, including Incident Managers, Support and Operations teams, Upgrade and Deployment leads, KPI and Analytics Reporting leads, Drive Test leads, and Knowledge Transfer leads. The role is critical for the seamless operation of Mission Critical Push-to-Talk (MCPTT) applications and supports a 24/7 operational environment.

Key Tasks and Responsibilities

• Provide oversight of the operational health of customer systems from service delivery to lifecycle support.
• Ensure and manage internal and external resources for service delivery and maintain compliance with customer contractual obligations.
• Establish standard procedures to ensure consistent high service performance and monitor employee performance.
• Evaluate customer feedback to develop and implement quality improvement processes.
• Oversee the dedicated Upgrade and Deployment team responsible for implementing software patches, rollbacks, updates, and deployments across all lab and production systems.
• Guide the KPI and Analytics Reporting team to generate comprehensive system performance reports, Kodiak Analytic reports, and Drive Test reports to ensure service quality and compliance with Service Level Agreements (SLAs).
• Oversee the verification of change management, Wave mobile application acceptance testing, and drive test processes in coordination with third-party vendors.
• Manage the Knowledge Transfer lead to facilitate comprehensive user engagement, onboarding, fleet mapping, and ongoing customer training development.
• Collaborate closely with the Customer Success Manager (CSM), Incident Managers, and supporting functions (HR, Commercial, Procurement) to align strategic goals and ensure continuous service improvement.
• Facilitate customer success by adhering to global service delivery processes.
• Act as the key interface between Motorola Solutions and the customer.
• Lead the transition and transformation of project operations into managed services.
• Ensure that procedures and plans established for the customer align with organizational goals and are fully implemented to achieve service level objectives.
• Attend important meetings on behalf of the service delivery team or assign representatives.
• Provide recommendations for changes to technology or procedures for the customer.
• Prepare and present periodic reports to customer stakeholders.
• Analyze system performance and facilitate improvement recommendations.
• Propose new strategies to maintain or improve service delivery quality and reduce costs.
• Conduct regular research and attend seminars to learn improved service delivery procedures and processes.
• Collect data and information on customer satisfaction, inquiries, and complaints.
• Plan, manage, and execute customer meetings to present service delivery reports and improvements.
• Ensure permanent customer satisfaction and continuously collect data on customer satisfaction, inquiries, and complaints.
• Maintain a positive relationship with customers.
• Identify customer needs and ensure the service provider can meet them through an appropriate catalog of services.
• Act as a customer advocate within Motorola Solutions and represent Motorola Solutions to the customer.
• Support the customer in maximizing the benefits and outcomes of managed services.
• Conduct analysis of issues and problems.
• Lead escalation efforts across internal functional groups to resolve issues impacting service or customer business.
• Provide support regarding contractual obligations and SLAs.
• Educate service delivery team members on new plans and their impact on service delivery.
• Evaluate individual and team performance of team members.
• Organize and chair meetings with the service delivery team.
• Responsibility for training service delivery resources.
• Prepare and present reports on team performance and service delivery metrics.

Qualifications and Requirements

• Diploma or Degree in Engineering (Electrical) or a related discipline.
• ITIL v4 certification.
• High level of understanding of communication systems and IP networks.
• Minimum of 2 years of experience in project planning and transition to operations and maintenance phase.
• Minimum of 5 years of experience in managing a service delivery team, ideally with a focus on operations and maintenance.
• High-level experience in telecommunications or public safety.
• Excellent theoretical and practical problem-solving skills.
• Ability to work independently.
• Technical proficiency.
• The candidate will be subject to local Saudization requirements, which may require specific educational degrees related to the role to obtain a work permit.

Required Skills

• Communication Systems
• IP Networks
• Service Delivery Operations
• Customer Success
• Quality Improvement
• Change Management
• Performance Monitoring
• Reporting
• Analytics
• Knowledge Transfer
• User Engagement
• Training Development
• Cross-functional Collaboration
• Problem Solving
• Teamwork
• Planning
• Time Management
• Prioritization
• Multitasking
• Meeting Deadlines
• Customer Service
• Consulting
• Coordination
• ITIL v4
• Excellent communication skills (verbal, written, and presentation in both English and Arabic).
• Excellent customer service skills with a focus on complete customer satisfaction.
• Effective consulting and coordination skills.
• Good planning and time management skills.
• Ability to prioritize, multitask, and meet deadlines.
• Developed interpersonal and teamwork skills.

Additional Role Information

This role is a Service Delivery Manager position at Motorola Solutions Arabia, Inc., Saudi Branch, based in Riyadh, Saudi Arabia. The position requires 5-10 years of experience and is full-time. Travel may be required 25-50% of the time, with local transportation provided. This position is intended for experienced individuals.

About the Role

REEF GROUP is seeking an experienced and operationally driven Warehouses & Distribution Manager to lead warehouse and distribution operations across the organization. This role ensures inventory accuracy, operational efficiency, and timely fulfillment for branches and multiple sales channels. The Warehouses & Distribution Manager will be instrumental in optimizing warehouse performance, improving distribution efficiency, enhancing inventory control, and supporting business growth through effective warehousing and logistics operations.

Key Responsibilities

• Lead and oversee all warehouse and distribution activities, including receiving, storage, dispatching, loading, and distribution operations across branches and sales channels.
• Ensure inventory accuracy and maintain alignment between physical stock and system records through effective inventory controls.
• Organize warehouse layouts and optimize storage utilization to improve accessibility and operational efficiency.
• Manage warehouse and distribution teams, assign daily tasks, monitor operational discipline, and improve workforce productivity.
• Apply safety standards and storage quality procedures across warehouses and loading areas.
• Minimize damaged and lost inventory through operational analysis and corrective actions.
• Coordinate closely with Logistics teams to ensure shipment readiness and on-time distribution execution.
• Supervise cycle counts and periodic inventory audits, analyzing discrepancies and operational variances.
• Monitor stock movement between warehouses, branches, and sales channels, ensuring tracking accuracy.
• Improve receiving, dispatching, and loading procedures to reduce processing time and increase responsiveness.
• Lead warehouse improvement initiatives through warehouse management systems, automation, and digital transformation projects.
• Analyze warehouse KPIs, including productivity, picking speed, inventory accuracy, and storage utilization, providing improvement recommendations.
• Manage warehouse assets and equipment, ensuring operational readiness and maintenance compliance.
• Support expansion plans and new branch openings through warehouse setup and distribution planning.
• Prepare regular reports for senior management covering warehouse performance, operational risks, and KPI achievement.
• Develop and update warehouse and distribution policies, procedures, and operational standards across the company.
• Coordinate with Planning, Procurement, Sales, and E-commerce teams to align warehousing and distribution activities with business demand.

Qualifications and Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or related fields.
• Minimum of 8 years of experience in Warehousing, Distribution, Logistics, or Supply Chain Operations.
• Experience in retail, FMCG, manufacturing, or perfume industries is highly preferred.

Required Skills

• Strong understanding of warehouse operations and distribution management.
• Advanced inventory control and warehouse optimization capabilities.
• Proficiency in using ERP systems and Warehouse Management Systems (WMS).
• Strong leadership and team management skills.
• Knowledge of warehouse safety standards and operational compliance.
• Excellent analytical and problem-solving skills.
• Ability to manage operational KPIs and drive continuous improvement initiatives.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience. At Reef Group, you will be part of a dynamic and growing environment focused on operational excellence, innovation, and continuous improvement. This role offers the opportunity to lead impactful warehouse and distribution operations that directly support the company's growth and customer experience.

• Manage daily boutique operations and customer service
• Handle WhatsApp orders and client communication professionally
• Coordinate with delivery drivers and suppliers for smooth order fulfillment
• Follow up with customers and manage special floral requests
• Oversee inventory, flower stock, and boutique supplies
• Monitor sales, invoices, and daily cash handling
• Ensure boutique presentation and service quality standards
• Support social media coordination and promotional activities

About the Role

Oivan is seeking an experienced Operations Lead to join its team in Riyadh, Saudi Arabia. This role is responsible for overseeing daily operations, ensuring service delivery, maintaining platform reliability, and driving continuous improvement for the Sakani and Ejar platforms. The Operations Lead will focus on guaranteeing platform availability, achieving operational excellence, managing incidents, preparing for disaster recovery, and fostering collaboration across business, development, infrastructure, security, QA, and external vendor teams. Reporting to the IT Operations Manager or Head of Technology Operations, this full-time position requires a strategic thinker with proven experience in managing complex IT environments and a strong understanding of operational governance, service reliability, and platform operations.

Key Responsibilities

• Lead comprehensive operational support for the Sakani and Ejar platforms, ensuring continuous availability, stability, optimal performance, and reliability.
• Oversee the management and health of production and non-production environments.
• Monitor and report on key operational performance indicators (KPIs), Service Level Agreements (SLAs), and service health metrics.
• Drive and implement initiatives for continuous service improvement across all operational aspects.
• Lead and coordinate Major Incident Management activities for swift and effective resolution of critical issues.
• Manage incident escalations across Development, Infrastructure, Database, Security, and Vendor teams.
• Conduct Root Cause Analysis (RCA) for incidents and ensure implementation of corrective and preventative actions.
• Track recurring issues and champion the development of long-term solutions to enhance platform stability.
• Oversee production deployments, releases, and scheduled maintenance activities with minimal service disruption.
• Ensure operational readiness for all major releases, including reviews of implementation and rollback plans.
• Ensure strict compliance with established change management processes and governance standards.
• Collaborate with DevOps teams to enhance automation, improve reliability, and optimize operational efficiency.
• Ensure the maintenance and enhancement of monitoring, logging, alerting, and observability capabilities.
• Provide support for Kubernetes, cloud infrastructure, CI/CD pipelines, and general platform operations.
• Drive operational excellence through strategic implementation of automation and process optimization.
• Lead Disaster Recovery (DR) planning, testing, and execution activities to ensure business continuity.
• Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) targets are consistently met during DR events.
• Maintain up-to-date operational runbooks and recovery procedures.
• Coordinate periodic DR drills and readiness assessments.
• Act as the primary operational point of contact for business and technical stakeholders.
• Coordinate with internal teams, external vendors, and service providers to ensure seamless operations.
• Prepare and present operational reports, service reviews, and executive updates.
• Facilitate operational governance and service review meetings.
• Manage vendor performance against agreed SLAs, ensuring service quality and responsiveness.
• Coordinate operational activities with third-party providers and handle escalations.
• Monitor platform performance, utilization, and capacity trends to identify potential issues and optimization opportunities.
• Identify and address performance bottlenecks.
• Plan for future capacity requirements and scalability improvements.
• Ensure compliance with organizational policies, security standards, and regulatory requirements.
• Support security audits, risk assessments, and compliance initiatives.
• Track and actively mitigate operational risks.

Qualifications and Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field.
• A minimum of 8 years of progressive experience in IT Operations, Service Delivery, Infrastructure Management, or DevOps roles.
• A minimum of 3 years of experience in a leadership or management capacity.
• Proven experience managing large-scale enterprise platforms and critical business services.
• Demonstrated experience working effectively with cross-functional teams and managing relationships with external vendors.

Required Skills

• Operations Management
• Service Delivery
• Reliability Engineering
• Continuous Improvement Methodologies
• Incident Management
• Disaster Recovery Planning and Execution
• Cross-functional Collaboration
• Root Cause Analysis (RCA)
• Release Management
• Change Management
• DevOps Principles and Practices
• Automation Strategies
• Kubernetes
• Cloud Infrastructure Management
• CI/CD Pipeline Management
• Business Continuity Planning
• Stakeholder Management
• Vendor and Service Management
• Performance Management
• Capacity Planning
• Security Best Practices
• Risk Management
• Compliance Management

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves close collaboration with various internal teams and external vendors.

About the Role

King Salman International Airport in Riyadh, Saudi Arabia, is seeking a Manager - Aerodrome Maintenance to join their team. This full-time position is responsible for ensuring the efficient operation and maintenance of aerodrome, terminal, and landside facilities. The successful candidate will play a key role in ensuring compliance with relevant regulations, optimizing airport infrastructure functionality, and enhancing passenger and operational experiences.

This role requires a proactive approach to managing complex maintenance programs, implementing best practices, and fostering a culture of safety and reliability. The Manager - Aerodrome Maintenance will be instrumental in maintaining high standards of airport operations, contributing to the airport's reputation and operational excellence.

Key Responsibilities

• Define operational needs, infrastructure specifications, and performance criteria to ensure seamless service delivery across aerodrome, terminal, and landside facilities.
• Oversee aerodrome, terminal, or landside activities, ensuring the smooth and efficient movement of aircraft, passengers, and vehicles as applicable.
• Implement industry best practices, robust emergency response plans, and leverage technological innovations to optimize airport operations.
• Oversee the development and delivery of comprehensive training programs to ensure all operators meet required competency and regulatory standards.
• Manage the recruitment, assessment, and onboarding processes for related operators to maintain high service quality and operational readiness.
• Implement and manage preventive and corrective maintenance programs to sustain facility performance, safety, and reliability.
• Conduct relevant inspections, performance evaluations, and risk assessments to ensure operational excellence and strict adherence to regulatory requirements.

Qualifications and Requirements

• A Bachelor's Degree in Aviation Management, Airport Operations, Aerospace Engineering, or an equivalent field is mandatory.
• A Master's Degree in Aviation Management, Business Administration, Airport Operations, or an equivalent field is preferred.
• A minimum of 5 years of experience in a similar role or equivalent is required.
• Proven experience specifically in Aerodrome Maintenance is essential.

Required Skills

• Aerodrome Maintenance

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia, at King Salman International Airport. The role requires 5-10 years of relevant experience, with a specific emphasis on Aerodrome Maintenance.

About the Role

BEC Arabia is seeking a Facilities Supervisor to manage the daily operations, maintenance, and administration of company accommodation facilities and camps in Riyadh, Saudi Arabia. This role is crucial for ensuring efficient, safe, and compliant delivery of all camp and facility services, maintaining a comfortable living environment for employees. The position requires a professional with over 10 years of experience, capable of managing complex operations and upholding high service standards in a dynamic setting.

Key Responsibilities

• Supervise the day-to-day operations of employee camps and accommodation facilities.
• Monitor and manage housekeeping, catering, laundry, transportation, and maintenance services to ensure optimal performance.
• Conduct regular and thorough inspections of camp facilities to guarantee cleanliness, safety, and adherence to company policies.
• Coordinate and oversee both preventive and corrective maintenance activities for buildings, utilities, and essential camp infrastructure.
• Manage camp occupancy records and efficiently allocate accommodation to employees.
• Liaise effectively with service providers and contractors to ensure the quality of services and compliance with contractual agreements.
• Address employee accommodation concerns and promptly resolve any facility-related issues to maintain employee satisfaction.
• Ensure strict compliance with Health, Safety, and Environmental (HSE) requirements and company standards across all camp facilities.
• Prepare comprehensive reports related to camp operations, maintenance activities, occupancy status, and any reported incidents.
• Monitor inventory levels for camp supplies and consumables, and coordinate procurement activities to ensure adequate stock.

Qualifications and Requirements

• A Bachelor's Degree, Diploma, or an equivalent qualification in Facilities Management, Hospitality, Business Administration, or a closely related field.
• A minimum of 10 years of progressive experience in facility management, camp administration, or accommodation operations, preferably within construction, industrial, or large workforce environments.
• Strong knowledge of facility maintenance best practices, camp operations management, and effective contractor management.
• Familiarity with relevant health, safety, and environmental regulations pertinent to facility and camp management.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Previous experience supporting large-scale construction projects is highly preferred.
• Experience managing labor camps with high occupancy levels is considered an advantage.
• Knowledge of local regulations related to accommodation and facility management in Saudi Arabia is beneficial.

Required Skills

• Facility Maintenance
• Camp Operations Management
• Contractor Management
• Health, Safety, and Environmental (HSE) Regulations
• Organizational Skills
• Communication Skills
• Problem-Solving Skills
• Microsoft Office Suite Proficiency

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience in facility management or related fields. Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is necessary.

About the Role

Ten Lifestyle Group is seeking a Head of Service Delivery to join its team in Riyadh, Saudi Arabia. As a global leader in lifestyle management and concierge services, the company focuses on operational success, end-to-end service delivery, commercial performance, and member outcomes. Reporting to the Regional Director, this role is responsible for driving service excellence, fostering accountability and continuous improvement, and leading cross-functional teams. The position requires translating global strategies into regional priorities, balancing operational leadership with financial performance, customer experience, and scalable growth within the Saudi Arabian market.

Key Responsibilities

• Lead regional operational and commercial performance, ensuring strong customer, financial, and employee outcomes.
• Translate global strategy into actionable regional priorities and measurable objectives.
• Drive operational excellence through process improvements, efficiency enhancements, and effective risk management.
• Collaborate with regional and global stakeholders to implement policies and support sustainable business growth.
• Build, develop, and inspire high-performing teams through coaching and leadership development.
• Foster a culture of accountability, ownership, and continuous improvement.
• Develop leadership capability and establish succession pipelines for critical regional roles.
• Empower teams to deliver exceptional local service while aligning with global standards and strategy.
• Deliver exceptional customer service, ensuring high quality, consistency, and outstanding member experiences.
• Utilize data, insights, and member feedback to drive continuous improvement and enhance performance metrics.
• Embed a culture of service excellence and quality assurance across all operational teams.
• Proactively identify and address potential service risks to maintain high standards and achieve desired outcomes.

Qualifications and Requirements

• Proven success in a Head of Service Delivery or similar operational leadership role.
• In-depth knowledge of service-driven industries such as luxury, travel, hospitality, or concierge services, including B2B services.
• Fluency in both Arabic and English is essential.
• Demonstrated track record of delivering strong commercial and operational results through cross-functional leadership.
• Ability to manage complex stakeholder relationships across different functions, geographies, and cultures.
• Strong financial and analytical skills, with the capacity to interpret performance data and translate it into actionable plans.
• Proven ability to promote operational excellence and cultivate a high-performance culture.
• Experience in sales is required.
• Exceptional influencing and communication skills, both internally and externally.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM or other operational platforms.
• Previous management experience in luxury service, ultra/high-net-worth travel, or concierge sectors, including B2B services, is preferred.
• Experience leading operational transformation or large-scale efficiency programs is desirable.
• Experience in embedding automation and process enhancements into workflows is a plus.
• Strong change leadership skills, with a proven ability to navigate complex transitions effectively.

Required Skills

• Operational Leadership
• Service Delivery Management
• Commercial Acumen
• Financial Analysis
• Stakeholder Management
• Cross-functional Leadership
• Team Building and Development
• Service Excellence
• Quality Assurance
• Risk Management
• Process Improvement
• Sales
• Influencing and Communication
• Microsoft Office Suite (Excel, Word, PowerPoint)
• CRM/Operational Platforms
• Luxury Service Industry Knowledge
• Travel and Hospitality Expertise
• Concierge Services
• B2B Service Delivery
• Operational Transformation
• Efficiency Programs
• Automation and Process Enhancement
• Change Leadership

Work Environment and Location

This is a full-time, 100% on-site role located in Riyadh, Saudi Arabia. Ten Lifestyle Group fosters a dynamic work environment within an international team, offering development prospects in an agile, growing company with an inclusive culture that values diversity and collaboration.

About Ten Lifestyle Group

Ten Lifestyle Group is a global luxury concierge service committed to becoming the world's most trusted service company. The company supports High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel through a technology-enabled platform and the expertise of lifestyle managers. As a certified B Corp, Ten is dedicated to making a positive impact on society and the environment, promoting diverse perspectives, cultures, and experiences in an inclusive work environment.