Technical Support Jobs in Al khobar

Join our dynamic IT team as an IT Technician!
As a vital part of our organization, you will troubleshoot technology issues, maintain computer equipment, and ensure the security of our data. Engage in a fulfilling role where you will train your colleagues in basic computer issues and be responsible for the overall efficiency of our IT systems.

Key Responsibilities:

• Install and configure system hardware and software.
• Provide technical support to all end-users within the organization.
• Monitor, update, and resolve tech requests.
• Perform routine maintenance of all computer systems and related tech equipment.
• Recommend computer products and applications to improve productivity.
• Educate users on procedures for resolving or preventing tech problems.
• Prepare and present reports to management on IT support operations.
• Coordinate and collaborate with the IT Team.
• Manage inventory.
• Document all IT processes and procedures.
• Perform additional related duties as assigned.

Qualifications:

• Diploma or Bachelor’s degree in IT.
• Knowledge and experience with general information technology.

Skills:

• Excellent writing and communication skills.
• Good interpersonal skills for collaboration with faculty and administration.
• Strong organizational skills and independent working habits.
• A positive and cooperative attitude, along with creativity and resourcefulness.

Join Our Team as a Customer Service Specialist
We are excited to announce an opening for the role of Customer Service Specialist at Omar Ali Babtain and Bros Co. This pivotal position seeks a motivated professional to enhance our service delivery and customer satisfaction. Your experience will contribute significantly to our commitment to excellence.

Roles & Responsibilities:

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

Requirements:

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

Benefits:

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

Join Our Team as a Customer Service Specialist
We are seeking a dedicated Customer Service Specialist to join our team at Tamimi commercial. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.