Join NAPCO as a Customer Service Senior OfficerIn this pivotal role, you will leverage your expertise to enhance customer satisfaction and streamline operational processes. Your responsibilities will encompass various key areas outlined below:
- Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
- Communication: Convey information clearly in both verbal and written forms within a business context.
- Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
- Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
- Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
- Technological Ability: Utilize standard equipment and office automation systems effectively.
- Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
- Inventory Management: Apply principles of inventory management and requirement planning techniques.
- Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
- Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
- Warehouse Management: Oversee warehouse activities and ensure record accuracy.
- Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
- Supply Chain Regulations: Apply best practices in supply chain management.
- Manufacturing Knowledge: Understand manufacturing processes to optimize production.
- Production Planning: Set daily targets and material plans.
- Supply Chain Risk Management: Identify and mitigate potential disruptions.
- Supply Chain Models: Apply major supply chain models and emerging approaches.
