Full-time Jobs in Tabuk

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

• Oversee and manage the butler team, ensuring seamless service delivery and guest satisfaction.
• Develop and implement standard operating procedures for the butler department.
• Train and mentor butler staff, fostering a culture of excellence and continuous improvement.
• Coordinate with other departments to meet all guest requests and preferences.
• Personally attend to VIP guests and manage special requests.
• Conduct regular quality checks and audits to maintain service standards.
• Handle guest feedback and complaints promptly and professionally.

• Minimum 7-10 years of experience in luxury hospitality, with 3-5 years in a senior butler or leadership role.
• Proven track record of managing a butler team in a high-end hotel or resort.
• Bachelor's degree in Hospitality Management or related field is preferred.
• Professional butler certification from a recognized institution.
• Exceptional interpersonal and communication skills with strong leadership abilities.
• In-depth knowledge of luxury hospitality standards and practices.

• Respond promptly and professionally to all reservation inquiries via phone, email, and online platforms.
• Identify guest needs and preferences to recommend suitable room types and packages.
• Accurately enter and update guest details and special requests in the property management system.
• Explain hotel facilities, rates, and promotional offers clearly.
• Process reservation modifications and cancellations in line with hotel policies.
• Deliver service that reflects the guest-first values of SLS.
• Apply effective upselling techniques to enhance guest experiences and maximize revenue.
• Support revenue management strategies and promote loyalty programs.
• Ensure accuracy in reservation data and maintain confidentiality of guest information.
• Collaborate effectively with team members and provide onboarding support.

• High school diploma required; degree in Hospitality or related field preferred.
• 1–2 years’ experience in hotel reservations or guest services is essential.
• Strong knowledge of hotel systems, particularly Opera Cloud.
• Fluency in English is required.
• Excellent communication skills and a strong attention to detail.
• Ability to multitask in a fast-paced environment with a proactive, positive mindset.

• Develop and implement a comprehensive sales strategy for the ready-mix concrete sector.
• Lead and develop the sales team and monitor their performance to achieve targets.
• Build strategic relationships with contracting companies and real estate developers.
• Negotiate contracts and commercial agreements and follow up on their implementation.
• Analyze the market and competitors and identify new opportunities.
• Prepare periodic reports for senior management on performance and sales.
• Coordinate with production, operations, quality, and marketing departments to ensure adherence to deadlines and customer requirements.

• Experience of not less than 8-12 years in the ready-mix concrete sales field.
• Proven experience as a Sales Manager or Head of Sales Department in a concrete factory.
• Strong knowledge of the contracting market and projects in Riyadh.
• Strong network of relationships with contracting companies and developers.
• High skills in negotiation, closing deals, and team management.
• Proficiency in using CRM systems and preparing reports.
• Valid driving license.

• Competitive salary based on experience.
• Generous commissions based on performance.
• Car + phone.
• Professional and supportive work environment.
• Real authority to make decisions and development.

• Reception

• The applicant must be a Saudi national
• Previous experience in the field
• Knowledge of the basics of the English language
• A valid municipal card

• Discount card at all restaurants affiliated with the group
• On-the-job training
• Incentives and opportunities for career development
• Five working days a week
• Medical insurance for the employee

• Food Server

• The applicant must be Saudi
• Previous experience in the field
• Basic knowledge of English
• A valid municipal card

• Discount card at all group restaurants
• On-the-job training
• Incentives and opportunities for career development
• Five working days a week
• Medical insurance for the employee

• Chef Assistant

• The applicant must be a Saudi national
• Previous experience in the field
• Basic knowledge of the English language
• A valid municipal card

• Discount card at all group restaurants
• On-the-job training
• Incentives and opportunities for career development
• Five working days a week
• Health insurance for employees

• Executive Chef
• Pastry Chef

• Prepare and execute recipes according to operational standards.
• Monitor the quality of the final product (taste, texture, appearance).
• Commit to applying food safety and personal hygiene systems.
• Follow expiration dates and storage methods (FIFO / FEFO).
• Report any deviations in quality.
• Participate in daily cleaning and sanitizing programs.
• Collaborate with the quality department to determine calorie counts and allergens for products and comply with the regulations of the Saudi Food and Drug Authority.
• Standardize recipes and criteria with the team.
• Propose new products and recipes for approval by management.
• Any other tasks within the job scope.

• Pastry Chef: At least 5 years of experience.
• Executive Chef: At least 7 years of experience (including at least two years in supervision).
• Diploma or vocational training in cooking or baking arts (preferred).
• Basic knowledge of HACCP or food safety (additional advantage).
• Ability to work under pressure and in a team.
• Presence in the Kingdom of Saudi Arabia (preferred but not required).

• Supervise and support the sales team to meet sales targets.
• Build strong, long-term relationships with key corporate and government clients.
• Manage client inquiries and provide post-sale support.
• Conduct regular follow-ups to ensure client satisfaction and promote upselling.
• Present vehicle specifications to clients.
• Maintain accurate records in Salesforce (SFDC).
• Coach team members and participate in training programs.
• Arrange test drives and facilitate meetings with clients.

• Fluency in Arabic and English (written and spoken).
• Valid driving license with 5+ years of experience.
• High school diploma or equivalent; a bachelor’s degree is preferred.
• Previous experience in customer-facing or sales leadership roles is desired.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Excel and customer service tools.
• A proactive attitude towards delivering exceptional service.

Tasks and Responsibilities:

• Welcoming customers and assisting them in choosing appropriate products.
• Providing clear information about products and services to customers.
• Conducting sales and payment processes smoothly and quickly.
• Maintaining the arrangement of products and displaying them attractively in the store.
• Tracking product inventory and ensuring availability.
• Dealing with customer inquiries and complaints professionally.
• Achieving the required sales targets.

Qualifications:

• Previous experience in sales or customer service.
• Excellent communication skills and ability to handle different types of customers.
• Flexibility and ability to solve problems quickly.
• Familiarity with basic computer skills for recording sales.

Working Hours:

8 hours daily, two days off per week.

Salary and Benefits:

• Monthly salary: 4320 SAR.
• Additional bonus: for each extra working day.
• Medical insurance.