Full-time مشرف عمليات Jobs in Saudi Arabia

About the Role

Chalhoub Group, a leader in delivering luxury experiences in the Middle East for over seven decades, announces the need for a dynamic Store Manager to open the FARM Rio boutique in the jewel of Jeddah. As a key player in the hybrid luxury retail landscape, Chalhoub Group manages a diverse portfolio of over 10 of its own brands, in addition to partnerships with over 400 global names in fashion, beauty, jewelry, watches, eyewear, and lifestyle. This role aims to deliver seamless omnichannel experiences and uphold the brand philosophy of inspiring, exciting, and delighting customers.

Store Manager Responsibilities

The Store Manager will be responsible for driving sales performance, fostering strong customer relationships, and managing a high-performing team. This position requires a proactive approach to market trends, a commitment to team development, and the ability to embody brand values in all interactions.

Key Tasks

• Lead by example, representing the FARM Rio brand by communicating its values and philosophy in all activities and interactions with customers and team members.
• Define, implement, and monitor the store's business plan to achieve sales targets and Key Performance Indicators (KPIs).
• Manage the customer database to build strong relationships and identify future sales opportunities.
• Stay up-to-date with the latest trends, products, and competitor activities, sharing feedback with relevant support teams.
• Embrace the omnichannel retail approach by leveraging all online and offline points of sale.
• Provide clear vision to the team regarding business objectives and store direction.
• Identify, recruit, develop, and retain strong talent within the store team.
• Create a positive work environment based on trust, respect, and fairness, acting as the voice of employees by sharing feedback, challenges, and concerns with leadership and HR.
• Act as a coach for team members, fostering a growth mindset through the use of the Group's learning tools and platforms.
• Continuously monitor team development and career growth plans, ensuring performance improvement plans are discussed and documented transparently.

Required Qualifications and Experience

• Minimum of 5 years of experience as a Store Manager in a luxury or premium fashion brand.
• Proficiency in English is essential.

Core Skills

• Exceptional leadership and team development capabilities.
• Proficiency in customer relationship management and building lasting customer connections.
• Proven ability to achieve sales targets and drive business performance.
• Skills in talent acquisition and retention strategies.
• Ability to create and maintain a positive and motivating work environment.
• Strong coaching skills to foster employee growth and development.
• Experience in planning and executing performance improvement plans.
• Proactive approach to fostering a growth mindset within the team.

Additional Information About the Work Environment

This position is located in Jeddah, Makkah Al Mukarramah, Saudi Arabia, and is full-time. Chalhoub Group is committed to fostering a people-centric culture, rooted in diversity, equity, and inclusion. The Group is a forward-thinking organization dedicated to shaping the future of luxury retail through innovation and a commitment to sustainability. The Group offers diverse career paths, enriching experiences, and opportunities for learning and development.

About the Role

SOHO Group is seeking a Store Manager for its ALO store located in Jeddah, Makkah, Saudi Arabia. ALO is a lifestyle retailer focused on activewear and clean beauty. The Store Manager will be responsible for all aspects of store operations, fostering a productive work environment, and achieving sales and profitability targets. This role is key to upholding ALO's mission and values, driving operational excellence, maintaining merchandising standards, and developing the store team.

Key Responsibilities

• Develop and implement retail strategies to achieve business growth and targets.
• Maintain an understanding of the local market, clientele, and competitors to inform strategy.
• Monitor business trends impacting store success and adapt strategies accordingly.
• Utilize Key Performance Indicators (KPIs) to develop and support business-driving strategies.
• Lead the store team using company tools, incentives, and strategies to achieve sales goals.
• Ensure the team embodies ALO's mission and principles, communicating the brand's identity to customers.
• Foster growth, accountability, and inclusivity through development, performance management, training, and coaching.
• Conduct talent analysis and establish career progression plans to enhance talent retention.
• Establish internal and external talent pipelines through succession planning and recruitment.
• Oversee Sales & Service, Operations, and Visual Managers for effective strategy execution.
• Support the execution of operational and visual guidelines to maintain brand standards.
• Champion visual merchandising standards on the sales floor using business performance data.
• Support a safe work environment and ensure efficient store operations.
• Collaborate with cross-functional business partners to support organizational goals.
• Act as a brand ambassador, cultivating a store culture aligned with ALO's mission and values.
• Navigate the organization effectively, balancing business needs with brand culture.
• Create and implement effective store-wide communication strategies.

Qualifications and Requirements

• A minimum of 10 years of leadership experience in retail or a related industry.
• Proven ability to manage peak and seasonal business periods while maintaining service standards and commercial performance.
• Previous luxury retail experience is considered a strong asset.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up/down a ladder.
• Ability to stand and move for an entire shift.

Required Skills

• Proficiency in MS Office Suite, including Word, Excel, and Outlook.
• Exceptional interpersonal and communication skills, both verbal and written.
• Agility and the ability to manage multiple tasks effectively in a changing environment.
• Strong time management skills and personal accountability.
• Demonstrated professionalism, integrity, and respect in all interactions.
• Adaptability to the changing needs of the business and a positive approach to challenges.
• Proactiveness, initiative, and confidence in working towards boutique goals and objectives.
• A business owner mindset with an entrepreneurial spirit.
• An independent work ethic.

Work Environment and Details

This is a full-time, on-site position based in Jeddah, Makkah, Saudi Arabia. The work environment is described as young and dynamic, offering opportunities for professional growth. SOHO Group is committed to employee well-being and fosters a culture of loyalty and belonging.

About the Role

Dulb Trading & Contracting Company is seeking an experienced Mall Manager to oversee operations for a commercial project in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring operational efficiency, enhancing tenant satisfaction, and optimizing the mall's revenue, occupancy, and collection performance. The role requires strong leadership and a comprehensive understanding of commercial property management to drive the overall development and success of the complex.

Key Responsibilities

• Manage and develop tenant relationships, addressing requests and resolving complaints to ensure a positive experience.
• Monitor rent collections and implement strategies to reduce overdue payments, thereby improving financial health.
• Market and lease vacant spaces, negotiating terms with prospective tenants.
• Oversee and manage operational and service contracts, including security, cleaning, and maintenance, ensuring high service standards.
• Monitor lease renewals and implement measures to maintain high occupancy rates.
• Coordinate with government authorities and relevant entities to ensure regulatory compliance and smooth project execution.
• Ensure daily coordination of facility management and maintenance teams for efficient mall operations.
• Prepare and submit comprehensive reports on mall operations, occupancy, and financial collections.

Qualifications and Experience

• Bachelor's degree in Business Administration, Real Estate, Engineering, or a closely related field.
• A minimum of 5 years of experience in commercial property management or mixed-use project management.
• Proven experience in managing tenant relations, overseeing rent collections, and handling commercial leasing.

Required Skills

• Strong leadership, management, and decision-making capabilities.
• Excellent communication and negotiation skills.
• Proficiency in managing operations and problem-solving.
• Thorough understanding of contracts, operational procedures, and property management best practices.
• Proficiency in Microsoft Excel and familiarity with property management and operational systems.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The required experience for this role is between 5 to 10 years.

About the Assistant Store Manager Role

Majid Al Futtaim Lifestyle is seeking an Assistant Store Manager to join their Operations team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the Store Manager in all aspects of daily store operations. The role is crucial for achieving sales targets, managing and developing store teams to enhance profitability, maintaining brand and company image, ensuring operational compliance, and delivering an exceptional customer experience. In the Store Manager's absence, the Assistant Store Manager will assume responsibility for overseeing store operations and staff, aligning with Majid Al Futtaim Lifestyle's business objectives.

Key Responsibilities

• Lead the store team in upholding excellent customer service standards and facilitating exceptional customer experiences by thoroughly understanding company/brand CX standards, individual customer needs, and current market trends and competitor activities.
• Drive the store team to consistently deliver the highest levels of customer service.
• Cultivate and maintain professional relationships with support teams, providing regular and relevant feedback to Marketing, Buying, and Planning departments.
• Actively drive sales and proactively seek opportunities for sales growth and business improvement by maintaining a keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, ensuring effective communication with relevant support teams to maximize sales potential.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
• Ensure the smooth operation of the store in the absence of the Store Manager, addressing any potential business disruptions promptly and effectively.
• Implement, manage, and maintain compliance with all Company policies and guidelines to minimize stock loss and damage.

Qualifications and Requirements

• A High School Certificate is required.
• A qualification in a Retail-related field is considered an added advantage.
• A minimum of 4-5 years of industry experience is necessary.
• Demonstrated management skills are essential for this role.

Required Skills

• Customer Service
• Sales
• Team Management
• Operations Management
• Brand Management
• Compliance

Work Environment and Experience

This is a full-time position. The role is based in Jeddah, Makkah, Saudi Arabia, with opportunities in both Jeddah and Makkah cities. The ideal candidate will possess 5-10 years of relevant experience.

About the Role

Delta Hotels and Resorts is seeking a dedicated and experienced Chief Steward to join their team in Jeddah, Makkah Al Mukarramah, Saudi Arabia. This full-time management position is essential for overseeing the efficient daily operations of the kitchen services department. The Chief Steward will play a vital role in maintaining high standards of cleanliness, organization, and staff performance, directly contributing to guest satisfaction and operational excellence.

Key Responsibilities

• Manage the daily operations of kitchen services and supervise relevant staff.
• Oversee dishwashing operations, ensuring efficient cleaning and organization of all service ware.
• Direct and manage nightly cleaning activities to maintain a clean kitchen environment.
• Ensure the cleanliness and maintenance of the back dock area.
• Supervise banquet and catering arrangements to support event services.
• Oversee kitchen staff not directly involved in cooking, such as dishwashers and kitchen assistants.
• Continuously strive to improve guest and staff satisfaction while maintaining the operational budget.
• Order and manage necessary supplies, ensuring staff have the required equipment, tools, and uniforms.
• Schedule events, programs, and activities effectively.
• Monitor the flow of required materials and maintain current inventory levels.
• Conduct periodic inventories of china, glassware, and silverware.
• Control inventories of food, equipment, smallwares, and beverages, reporting any shortages.
• Inspect supplies, equipment, and work areas to ensure efficient service and adherence to standards.
• Investigate and follow up on staff incidents to ensure safety and compliance.
• Manage all kitchen equipment, china, glassware, and silverware, ensuring an adequate supply of clean items.
• Oversee staff adherence to loss prevention policies to prevent accidents and control costs.
• Enforce proper cleaning procedures for service ware, equipment, floors, and all dishwashing machines.
• Ensure all food storage and transportation equipment is in good working order.
• Ensure compliance with all applicable laws and regulations, including food handling and sanitation standards.
• Communicate and update executive managers, peers, and subordinates with relevant information in a timely manner.
• Utilize interpersonal and communication skills to lead, influence, and encourage others.
• Advocate for sound financial and business decisions, demonstrating honesty and integrity.
• Lead by example, demonstrating appropriate behaviors and work ethics.
• Sufficiently understand employee positions to perform duties in their absence.
• Provide leadership, vision, and direction to align department goals with overall objectives.
• Ensure staff productivity levels are maintained.
• Achieve and exceed goals, including performance and budget objectives.
• Celebrate successes by publicly recognizing team members' contributions.
• Foster and build mutual trust, respect, and cooperation among team members.
• Clearly communicate performance expectations based on job descriptions.
• Establish collaborative and open relationships with employees.
• Participate in managing the department's controllable expenses to meet or exceed budget goals.
• Strive to improve service performance and solicit employee feedback.
• Understand the impact of department operations on the property's overall financial goals.
• Attend meetings and communicate with executives, peers, and subordinates to improve service quality.
• Manage daily operations to ensure quality, standards, and customer expectations are met.
• Emphasize guest satisfaction during department meetings and focus on continuous improvement.
• Provide guidance and direction to subordinates, including setting and monitoring performance standards.
• Participate in the recruitment, interviewing, selection, hiring, and promotion of employees.
• Train employees on safety procedures and the proper use of equipment and chemicals.
• Provide feedback to individuals based on observations of service behaviors.
• Review employee satisfaction results to identify and address concerns.
• Ensure disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs).
• Apply property policies fairly and consistently.
• Participate in progressive disciplinary procedures for employees.

Qualifications and Requirements

• High school diploma or equivalent required.
• Minimum of 4 years of experience in purchasing, food and beverage, culinary, or a related professional field.
• Alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus two years of experience in purchasing, food and beverage, culinary, or a related professional field.

Required Skills

• Food and Beverage Management
• Culinary Operations
• Purchasing and Supply Chain
• Kitchen Services Operations
• Staff Supervision and Leadership
• Dishwashing Operations Management
• Night Cleaning Procedures
• Back Dock Cleaning and Maintenance
• Banquet and Catering Arrangements
• Inventory Management and Control
• Loss Prevention Strategies
• Sanitation Standards and Compliance
• Food Handling Standards
• Effective Communication and Interpersonal Skills
• Financial Management and Budget Control
• Human Resources Management
• Providing Exceptional Customer Service

Job Details and Location

This is a full-time, management position. The work location is 3243 Al Salam Street, Jeddah, Makkah Al Mukarramah, Saudi Arabia, 23613. The job requires 2-5 years of experience. The region is located in Jeddah, Makkah Al Mukarramah.

Delta Hotels and Resorts is committed to being an equal opportunity employer, committed to diversity and inclusion. We value the unique backgrounds of our partners and foster an environment where everyone is welcome and has the opportunity to thrive. Delta Hotels by Marriott offers a seamless travel experience designed for the modern, frequent traveler, focusing on flawlessly meeting essential needs. We are rapidly expanding globally and invite individuals who enjoy purposeful service and attention to detail to explore opportunities with us.

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.

About the Role

Longines Watch Co. Francillon Ltd. is seeking a dynamic and experienced Boutique Manager to lead its prestigious boutique in Jeddah, Makkah, Saudi Arabia. This full-time role is pivotal in driving sales excellence, cultivating exceptional client experiences, and upholding the esteemed reputation and standards of the Longines brand. The Boutique Manager will be instrumental in achieving commercial objectives, fostering strong client relationships, leading and developing the boutique team, and ensuring seamless operational execution, all while embodying the heritage, elegance, and core values of Longines.

Key Responsibilities

• Achieve and exceed boutique sales targets, Key Performance Indicators (KPIs), and profitability objectives.
• Monitor and analyze sales performance, including conversion rates, Average Transaction Value (ATV), and Units Per Transaction (UPT).
• Analyze sales reports, market trends, and customer insights to identify and capitalize on growth opportunities.
• Develop and implement strategic action plans to maximize boutique performance and achieve all commercial objectives.
• Drive initiatives focused on client acquisition and customer retention to build a loyal customer base.
• Ensure the delivery of exceptional customer experiences across all client touchpoints within the boutique.
• Effectively communicate and promote Longines' rich heritage, exquisite craftsmanship, diverse collections, and brand values to clients.
• Develop and nurture strong, long-term relationships with VIP and loyal customers.
• Lead CRM and clienteling activities to enhance customer loyalty and engagement.
• Ensure prompt and effective follow-up on all customer inquiries and after-sales service requests.
• Support the planning and execution of boutique events and customer engagement activities.
• Lead, coach, motivate, and develop the boutique team to foster a high-performing environment.
• Conduct regular performance reviews, coaching sessions, and development discussions with team members.
• Monitor team productivity and individual sales performance, providing constructive feedback.
• Support recruitment, onboarding, and ongoing training initiatives for the boutique staff.
• Foster a culture of accountability, teamwork, and unwavering service excellence within the team.
• Contribute to succession planning and talent development strategies within the boutique.
• Oversee daily boutique operations, including inventory management, cash handling, and reporting.
• Ensure strict compliance with all company policies, security procedures, and brand standards.
• Monitor stock levels, manage replenishments, facilitate transfers, and maintain high inventory accuracy.
• Ensure appropriate scheduling and adequate staffing coverage during operating hours.
• Maintain boutique security, protect company assets, and implement operational controls.
• Ensure timely resolution of operational and maintenance issues within the boutique.
• Ensure the accurate execution of Longines' visual merchandising guidelines.
• Maintain the highest standards of boutique presentation, cleanliness, and professional appearance.
• Support product launches, marketing campaigns, and promotional activities within the boutique.
• Ensure all product displays consistently reflect brand standards and commercial priorities.
• Prepare and review comprehensive boutique performance reports.
• Analyze KPIs to identify areas for improvement and implement corrective actions.
• Provide regular business updates and insights to the Brand Manager.
• Support budgeting, forecasting, and sales planning activities for the boutique.
• Recommend initiatives to enhance operational efficiency and drive sales performance.

Qualifications and Requirements

• A Bachelor's Degree in Business, Management, Marketing, or a related field is preferred.
• A minimum of 8 years of retail experience with a proven track record of leadership success.
• Experience in luxury retail, specifically within the watches, jewelry, or premium retail sectors, is highly preferred.
• Strong leadership, communication, and people management skills are essential.
• Demonstrated strong commercial awareness and robust sales management capabilities.
• Proficiency in using retail systems and Microsoft Office applications.
• Fluency in English is required; proficiency in Arabic is preferred.

Required Skills

• Sales Management
• Client Relationship Management
• Team Leadership
• Coaching & Development
• Decision Making
• Accountability
• Performance Management
• Business Development
• Clienteling
• Commercial Awareness
• Retail Operations
• Inventory Management
• Compliance & Controls
• Business Reporting
• Problem Solving
• Microsoft Office Suite

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience. The company is Longines Watch Co. Francillon Ltd.

About the Role

Abdul Latif Jameel is looking for a highly organized and proactive Senior Office Manager to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role will primarily contribute to ensuring the smooth and efficient day-to-day operations of the office, providing comprehensive administrative support to the Director and other management figures.

Role Responsibilities

• Respond to the Director's inquiries, follow up on them, and delegate them to the appropriate subordinates on his behalf.
• Identify and obtain materials required for meetings from various sources, and collect and compile data for reports and statistics based on verbal instructions.
• Perform routine administrative tasks, and make necessary daily decisions to support activities and ensure the smooth flow of work and information.
• Print all confidential work for the Director, other managers, and subordinates, ensuring complete confidentiality is maintained.
• Maintain and control sensitive or highly confidential files, data, correspondence, and reports, restricting access to authorized personnel only.
• Receive and record sensitive files, confidential correspondence, and reports from senior management, colleagues, and external sources.
• Draft or send responses to routine inquiries, and draft responses to non-routine inquiries, following the instructions of the direct supervisor.
• Coordinate the Director's daily activities, including managing daily schedules, meeting reminders, and other appointments.
• Make travel and hotel arrangements and others for meetings and visits, including booking tickets and transportation.
• Sort and prioritize all correspondence and reports, determine the urgency of responses, and refer items requiring immediate personal attention, while referring necessary items to other subordinates and following up on responses.
• Coordinate, create, and prepare reports for the General Manager.
• Exercise initiative and work independently by making inquiries and preparing routine correspondence or responding to inquiries.
• Follow up on transactions with other relevant departments or divisions within the company.
• Create and maintain effective filing and retrieval systems, whether paper-based or electronic.

Qualifications and Requirements

• Proven experience of at least 3 years in a similar office management position.
• Exposure to a multinational corporate work environment is essential.
• Holds a Bachelor's degree in Management or a related field.
• Ability to prioritize and set a course of action to effectively handle multiple tasks.
• Demonstrate tact and discretion in preparing, disclosing, and handling information.

Required Skills

• Effective communication skills in both English and Arabic, enabling interaction with individuals at all levels within and outside the organization.
• Strong self-correspondence abilities.

Additional Details

The incumbent holds the position of Senior Office Manager on a full-time basis in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience in a similar position.

About the Role

Apparel Group is seeking an experienced and dynamic Store Manager to oversee operations in its stores located in Jiddah and Makkah, Saudi Arabia. This role is responsible for managing daily store operations, ensuring a positive customer shopping experience, maintaining high store standards, and achieving financial targets. The ideal candidate will possess strong leadership and organizational skills, coupled with a thorough understanding of the fashion retail market, acting as a key liaison between store activities and the central office.

Key Responsibilities

• Drive the store team to achieve store targets and Key Performance Indicators (KPIs).
• Ensure store shrinkage is maintained below * of the cost of sale.
• Conduct regular financial and stock audits to maintain accuracy and control.
• Regularly update, track, and communicate the store dashboard to relevant stakeholders.
• Maintain visual merchandising (VM) standards within the store to enhance the customer environment.
• Manage employee records, including leave, passports, performance history, and roster scheduling.
• Oversee day-to-day store operations, including opening and closing procedures.
• Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement and implement action plans.
• Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
• Implement and enforce company policies and procedures to ensure compliance and operational integrity.
• Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
• Manage back store operations and ensure efficient merchandise replenishment.
• Implement and enforce security measures to prevent theft and ensure the safety of customers and employees.
• Recruit, train, and develop a high-performing sales team.
• Monitor and manage store expenses, budgets, and financial goals.
• Drive the store team to achieve Club Apparel, Net Promoter Score (NPS), and Customer Satisfaction (DSES) goals.
• Maintain a strong relationship with mall management.
• Effectively communicate with the office back-end team regarding store-related activities.
• Address customer inquiries and concerns promptly, striving to exceed customer expectations.
• Manage people in regards to the performance and conduct of store employees.
• Constantly upgrade the skills of self and the team, and create a pipeline of future store managers.
• Identify learning gaps within the team and create processes to address them.
• Conduct training sessions for new hires and ongoing product knowledge sessions for the team.

Qualifications and Requirements

• A minimum of 10 years of progressive experience in a retail management role.
• Proven success in enhancing customer engagement.
• Demonstrated ability to achieve and exceed sales KPI targets for stores.
• Strong leadership and problem-solving skills.
• Experience in customer-centric roles.

Required Skills

• Leadership and Team Management
• Organizational and Planning Skills
• Fashion Retail Market Understanding
• Sales Target Achievement and KPI Monitoring
• Sales Performance Analysis
• Effective Communication (with team, management, and office back-end)
• Action Plan Development and Implementation
• Back Store Operations and Merchandise Replenishment
• Security Measures Implementation
• Recruitment, Training, and Team Development
• Expense and Budget Management
• Customer Engagement Enhancement
• Problem-Solving
• Visual Merchandising Standards Maintenance
• Employee Record Management
• Mall Management Relationship Building

Work Environment and Location

This is a full-time position. The role is based in Jiddah and Makkah, Saudi Arabia, requiring the Store Manager to oversee operations within these specific locations.

About the Role

Petromin Corporation is seeking a highly motivated and technically adept Cybersecurity Manager to establish and lead its cybersecurity function from the ground up. This is a critical, hands-on role where you will be instrumental in defining the cybersecurity strategy, governance, risk management, and operational security for the organization. As the cybersecurity team is new and lean, the manager will be expected to take ownership of a broad range of responsibilities, leveraging approved AI and automation tools to enhance efficiency, quality, and visibility across all cybersecurity activities. This position offers an opportunity to build a robust cybersecurity program within a dynamic organization. The ideal candidate will be a technical leader with a proven ability to develop and implement comprehensive security solutions, manage risks effectively, and foster a security-aware culture.

Key Responsibilities

• Build and lead Petromin's cybersecurity function from its inception, including developing the strategic roadmap, operating model, policies, standards, governance forums, and reporting mechanisms.
• Serve as the hands-on technical lead for security architecture and core controls across identity, endpoints, networks, cloud environments, email systems, applications, branch offices, and digital platforms.
• Own the cybersecurity risk assessment process, identify control gaps, develop remediation plans, and prioritize security initiatives in collaboration with IT, Digital Transformation, operations, and business leadership.
• Design and supervise security operations, including SIEM/MSSP management, alert monitoring, incident response playbook development, threat intelligence analysis, and vulnerability management.
• Directly handle high-priority technical tasks, complex investigations, architecture reviews, and escalations when team capacity or specific expertise is limited.
• Manage security incidents from initiation to resolution, coordinating containment and recovery efforts, leading post-incident reviews, and maintaining crisis communication with senior management.
• Establish and maintain compliance and audit readiness, develop comprehensive security policies, conduct third-party risk reviews, implement data protection controls, and ensure evidence collection for applicable Saudi and corporate requirements.
• Develop and deliver cybersecurity awareness programs, conduct phishing exercises, provide executive briefings, and offer practical security guidance to employees and business units.
• Select, implement, and manage security tools and external partners, including MSSPs, security vendors, auditors, and consultants, ensuring value delivery, adherence to SLAs, and accountability.
• Develop and maintain dashboards, KPIs, risk registers, management reports, and provide recommendations for cybersecurity budget investments.
• Utilize approved AI and automation tools to enhance output, including alert summarization, threat research, vulnerability prioritization, drafting policies/SOPs, reporting, and workflow automation, while diligently controlling data exposure.
• Coach the Cybersecurity Specialist and future team members, create knowledge bases, and ensure operational continuity through comprehensive documentation and cross-training initiatives.

Qualifications and Requirements

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field. A Master's degree is preferred.
• A minimum of 5-12 years of progressive experience in cybersecurity, with at least 3 years in a leadership capacity, managing security initiatives, vendors, or teams.
• Must possess hands-on experience across security operations, security architecture, Governance, Risk, and Compliance (GRC), and incident response.
• Demonstrated ability to build a cybersecurity function from scratch, including developing roadmaps, policies, KPIs, budgets, and practical governance frameworks.
• Proven experience in managing security incidents, audits, third-party risk, MSSPs/vendors, and delivering executive-level reporting.
• Proficiency in using approved AI, automation tools, scripting, and workflow automation to maximize output with a lean team.
• Strong business communication, decision-making, confidentiality, and stakeholder management skills are essential.

Required Skills

• Cybersecurity Strategy and Governance
• Risk Management and Compliance
• Security Architecture and Design
• Security Operations and Monitoring
• Incident Response and Management
• Awareness Training and Development
• Vendor and MSSP Management
• Technical Execution and Leadership
• AI and Automation Tools
• Identity and Access Management (IAM)
• Microsoft Security Technologies
• Endpoint Security
• Network Security
• Cloud Security
• Email Security
• Vulnerability Management
• Roadmap and Policy Development
• KPI and Budget Management
• Governance Frameworks
• Audit and Third-Party Risk Management
• Executive Reporting
• Automation Scripting and Workflow Automation
• Business Communication
• Decision Making
• Confidentiality
• Stakeholder Management

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Professional English proficiency is required, and Arabic is preferred. Preferred professional certifications include CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer/Auditor, CCSP, AZ-500, SABSA, PMP, or Agile certifications.

About the Role

Accenture Middle East is seeking a Security Delivery Associate Manager to join its team in Jeddah, Makkah, Saudi Arabia. This role is central to leading the implementation and delivery of Security Services engagements, utilizing global delivery capabilities, standardized methods, tools, training, and assets. The Security Delivery Associate Manager will provide technical and delivery leadership across various security programs, ensuring high-quality outcomes, robust governance, and alignment with organizational and client expectations.

As a subject matter expert, this position is accountable for team performance, critical delivery decisions, and effective cross-team coordination. The role requires strong expertise in Security Operations Center (SOC) planning and Security Information and Event Management (SIEM), with a focus on risk management, continuous improvement, and developing high-performing security teams.

Key Responsibilities

• Lead the end-to-end delivery of Security Services projects, ensuring adherence to scope, timelines, quality standards, and delivery objectives.
• Develop, maintain, and govern comprehensive delivery and project plans for predictable and timely outcomes.
• Make critical delivery-level decisions for assigned teams and engagements, contributing to key program and account decisions.
• Coordinate and engage effectively with multiple delivery and support teams for seamless execution across the security landscape.
• Act as a subject matter expert in Security Operations Center (SOC) planning, providing guidance on design, implementation, and operational readiness.
• Apply expert-level knowledge of SIEM platforms, with a preference for Splunk SIEM, to support security monitoring and response.
• Implement advanced security delivery governance principles to ensure consistency, control, and compliance.
• Proactively identify delivery, technical, and operational risks, implementing mitigation strategies.
• Ensure effective management of issues and escalations through appropriate governance and leadership channels.
• Continuously assess security service delivery effectiveness and drive improvements aligned with industry best practices and organizational standards.
• Foster a collaborative and high-performance team environment through regular engagement, clear communication, and a structured delivery cadence.
• Mentor and coach team members to enhance their technical capabilities, delivery maturity, and professional development.
• Support workload management and team effectiveness for sustainable delivery models.
• Ensure security delivery processes, controls, and documentation meet internal governance, audit, and compliance requirements.
• Contribute to the evolution of delivery methods, tools, and assets by identifying improvement opportunities and capturing lessons learned.
• Support leadership reporting and governance forums with insights on delivery health, risks, and performance trends.

Qualifications and Requirements

• Proven experience leading security delivery engagements in complex, multi-team environments.
• Expert proficiency in Security Operations Center (SOC) planning and security operations delivery.
• Strong hands-on experience with Security Information and Event Management (SIEM) platforms, preferably Splunk SIEM.
• Advanced understanding of security delivery governance, risk management, and quality controls.
• Strong leadership, communication, and stakeholder management skills.
• Accountable and decisive delivery leader with a strong ownership mindset.
• Ability to balance technical depth with governance and delivery oversight.
• Collaborative leader who builds trust across teams and stakeholders.
• Possess a continuous improvement mindset with a focus on quality, resilience, and sustainability.

Required Skills

• Security Delivery Leadership
• Security Operations Center (SOC) Planning
• Security Information and Event Management (SIEM)
• Splunk SIEM
• Risk Management
• Continuous Improvement
• Team Leadership
• Communication
• Stakeholder Management
• Governance
• Quality Controls

Work Environment and Experience

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of relevant experience in security delivery leadership.

About the Role

Panda Retail Company, a member of the Savola Group, is seeking a Regional Training Manager to lead the 'Store of Learning' initiative for the West region. This role is responsible for the successful delivery and facilitation of Panda Academy programs, ensuring high-quality learning experiences and aligning training with business capability development priorities. The position aims to foster a culture of continuous learning and operational excellence across stores and facilities.

Key Responsibilities

• Lead and facilitate a range of training programs, including leadership, technical, operational, and business-focused sessions, within the Panda Academy framework.
• Ensure effective delivery of learning solutions through classroom sessions, virtual learning, blended approaches, and on-the-job training.
• Contribute to the creation of engaging and learner-centered training experiences.
• Manage the academy's training schedules, deployment plans, calendars, and associated delivery activities.
• Coordinate the implementation of training initiatives across stores, regions, distribution centers, and corporate functions.
• Oversee the operational management of all academy programs and learning initiatives.
• Manage and support Learning Facilitators and coordinate the participation of Subject Matter Expert (SME) Trainers.
• Provide coaching and guidance to facilitators and SMEs on facilitation standards and learner engagement techniques.
• Support Train-the-Trainer initiatives and participate in facilitator capability development activities.
• Monitor learner engagement, attendance, participation rates, and the overall effectiveness of training programs.
• Gather learner feedback and implement continuous improvement initiatives.
• Ensure academy facilitation standards and learning quality measures are consistently met.
• Collaborate with business leaders to understand and support critical capability development priorities.
• Liaise with Learning Design teams to ensure learning solutions align with operational needs and strategic business requirements.
• Support the implementation of business-driven capability initiatives.
• Assist in generating academy reports, tracking training performance metrics, and measuring learning impact.
• Identify opportunities to enhance delivery effectiveness, improve learner experience, and optimize operational efficiency.
• Contribute to the enhancement of academy processes, learning standards, and facilitation practices.

Qualifications and Requirements

• A Bachelor's degree in Human Resources, Business Administration, Education, or Learning & Development is required.
• A minimum of 5 years of progressive experience in Learning & Development, training operations, facilitation, or capability development.
• Experience within the retail, FMCG, hospitality, or service industries is highly preferred.
• Experience managing training delivery across multiple geographical locations is considered an advantage.
• Previous experience facilitating leadership or operational programs is preferred.

Required Skills

• Proficiency in Training Facilitation and Learning Delivery Management.
• Strong Coaching & Feedback capabilities.
• Excellent Communication & Presentation Skills.
• Demonstrated Learning Agility and a commitment to Continuous Improvement.
• Effective Collaboration and strong Operational Awareness.
• Proficiency in Microsoft Office Suite.
• Familiarity with Digital Learning Platforms and Virtual Learning Tools.
• Strong English Communication Skills.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role will involve travel to various locations within the Jeddah and Makkah regions.

Additional Information

Training or facilitation certifications are preferred. Digital learning or instructional delivery certifications are considered an advantage.

About the Role

Amadeus is looking for an Associate Manager, People Partner to join their team in Jeddah, Makkah Province, Saudi Arabia. This role plays a pivotal role in leading and executing core HR operations, while building strong partnerships with business leaders and global stakeholders. You will be responsible for managing the entire employee lifecycle, supporting the implementation of HR and Culture (People & Culture - P&C) initiatives, ensuring strict compliance with local regulations, and consistently contributing to a high-quality employee experience across the organization. This position offers an opportunity to make a significant impact within a dynamic and globally connected company.

Key Tasks and Responsibilities

• Manage the complete employee lifecycle, including recruitment, termination, career development, learning opportunities, internal mobility, and ensuring compliance with all internal policies.
• Effective coordination with various HR and Culture functions, including recruitment, compensation, and benefits, to ensure smooth operations and optimal service delivery.
• Contribute to the local implementation of reward programs, accurately assess their success, and provide essential compensation guidance to local management.
• Implement HR and Culture policies, programs, and initiatives, ensuring their full alignment with overarching global strategies.
• Address and manage employee relations matters and performance management processes in close collaboration with management.
• Support HR reporting and analytics by generating insightful data to drive continuous improvement.
• Maintain up-to-date knowledge of local labor laws and regulations, ensure full compliance, and recommend necessary adjustments.
• Collaborate with Centers of Excellence (COEs), global business partners, and local specialists to ensure effective initiative implementation.
• Oversee and manage relevant government processes and portals, including Qiwa, Muddad, GOSI, and MOFA.
• Approve monthly payrolls and provide backup support for payroll processing when needed.

Qualifications and Requirements

• Minimum of 8 years of progressive HR experience.
• Previous experience in an HR Business Partner (HRBP) role within a matrix global environment is essential.
• Experience in the IT sector is preferred.
• A Bachelor's degree in HR, Business Administration, or a closely related field is essential.
• A comprehensive understanding of HR processes and regional labor regulations is mandatory.
• Strong knowledge of employee relations is required.
• Proven ability to be a proactive problem-solver with strong business acumen that drives tangible results.
• Ability to navigate and manage complex situations with confidence.
• Proficiency in both English and Arabic (spoken and written) is preferred.
• Willingness to travel intermittently within Saudi Arabia.

Core Skills

• Employee Lifecycle Management
• HR Operations Implementation
• Local Regulations Compliance
• Employee Relations
• Performance Management
• HR Reporting and Analytics
• Labor Laws
• Government Portals (Qiwa, Muddad, GOSI, MOFA)
• Payroll Processing
• Problem Solving
• Business Acumen

Work Environment and Location

This is a full-time position, requiring intermittent travel within Saudi Arabia. The work location is in Jeddah, Makkah Province.

Job Title:
Property Manager – Commercial Project
Location:
Jeddah
Job:
Management and operation of the complex to ensure operational efficiency, improve tenant experience, and maximize revenues and occupancy and collection rates.
Main tasks:
• Managing the relationship with tenants and addressing requests and complaints.
• Following up on collections and rents and reducing arrears.
• Marketing and leasing vacant spaces and negotiating with clients.
• Following up on contract renewals and increasing occupancy rates.
• Supervising operation and service contracts (security, cleaning, maintenance, etc.).
• Managing relationships and coordination with government entities and relevant parties to ensure compliance with operational and regulatory requirements for the project.
• Daily coordination with the facilities and maintenance management to ensure quality and efficiency in operations.
• Preparing periodic reports on operations, occupancy, and collections.
Qualifications and Experience:
• Bachelor’s degree in Business Administration, Real Estate, Engineering, or a related field.
• At least 5 years of experience in managing commercial properties or mixed-use projects.
• Experience in tenant management, collections, and commercial leasing.
Required Skills:
• Strong leadership, management, and decision-making skills.
• High-level communication and negotiation skills.
• Ability to manage operations and solve problems efficiently.
• Knowledge of contracts, operations, and property management practices.
• Proficiency in using Excel, operational systems, and property management systems.

About the Role

Accenture Middle East is seeking a Network Associate Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position involves leading and operating critical enterprise network security services to protect client digital assets across on-premise and cloud environments. The role requires managing complex security operations, responding to incidents, and driving continuous improvement within the network security framework.

Key Responsibilities

• Lead and operate enterprise Network Security services, including Network Detection and Response (NDR), Distributed Denial of Service (DDoS) protection, firewalls, sandboxing, and Web Application Firewalls (WAF) across on-premise and cloud environments.
• Provide technical and operational leadership to teams managing firewalls, web application security, sandboxing, and threat detection systems.
• Oversee the response and escalation procedures for network and application-layer security incidents, including DDoS attacks and advanced persistent threats.
• Drive continuous improvement by proactively identifying security gaps, optimization opportunities, and underutilized capabilities within the network security infrastructure.
• Ensure network security platforms are consistently patched, upgraded, and operated in adherence to vendor specifications and organizational standards.
• Support security architecture decisions, facilitate audits and compliance activities, and manage service reporting, acting as a key escalation point for stakeholders.

Required Experience and Skills

• 7-9 years of experience in Information Security with a strong operational background in network security domains.
• Proven experience leading network security operations teams in complex enterprise environments.
• Hands-on experience implementing, operating, and designing network security solutions independently.
• Strong understanding of Network Detection and Response (NDR), DDoS protection, firewall governance, sandboxing, and web application security across on-premise and cloud platforms.
• Demonstrated leadership, problem-solving, and communication skills.
• Experience with technologies including F5, FortiGate, Palo Alto, Arbor, Darktrace, FireEye, Zscaler, Forcepoint, Symantec, Proofpoint, and Trend Micro.

Technical Expertise

• Network Security
• Network Detection and Response (NDR)
• DDoS Protection
• Firewalls
• Sandboxing
• Web Application Firewalls (WAF)
• Web Application Security
• Threat Detection
• Security Architecture
• Audits
• Compliance

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role is specifically for Saudi Nationals.

Additional Information

Relevant security certifications are considered an advantage for candidates applying for this role.

About the Role

Amazon is seeking a Delivery Station Liaison (DSL) to join its team in Jeddah and Makkah, Saudi Arabia. The DSL is responsible for resolving delivery issues at the station level to ensure customer satisfaction. This role contributes to improving logistics operations and customer order fulfillment, directly impacting the customer experience.

Role Context

The Delivery Station Liaison operates within Amazon's last-mile delivery operations, based at a logistics warehouse. This position serves as the primary point of contact within the station to communicate directly with customers regarding their deliveries, addressing and resolving challenges to ensure orders reach their destination as promised.

Key Responsibilities

• Communicate directly with customers via telephone to address delivery-related concerns, demonstrating empathy and building trust.
• Conduct investigations with customers to remove delivery barriers and provide accurate delivery expectations.
• Maintain attention to detail in managing cases and issues.
• Proactively identify and implement solutions to problems with minimal guidance.
• Establish and foster collaborative working relationships with internal workgroups through face-to-face interactions and virtual correspondence.
• Communicate operational barriers and contribute to solution development with senior leadership.
• Navigate and utilize multiple online platforms and technology systems in a fast-paced environment.
• Manage workload effectively within restricted timeframes to ensure timely resolution of delivery issues.
• Action parcels that have failed delivery by receiving correspondence from Customer Service or Delivery Service Partners (DSPs).
• Reach out to customers to provide updates on failed or potentially failed deliveries.
• Work with customers and DSPs to find solutions for same-day delivery or successful delivery on the next attempt.

Qualifications and Requirements

• Experience in prioritizing and handling multiple assignments simultaneously while meeting deadlines.
• Experience working in fast-paced, high-tech environments and managing workload effectively, even during stressful situations.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Fluency in speaking, writing, and reading English, with the ability to take direction in English.
• Fluency in speaking, writing, and reading Arabic.
• Advanced and adaptable interpersonal communication skills.
• Familiarity and IT proficiency with multiple web browsers, database searching tools, and instant messenger applications.
• Effective communication skills and the ability to build lasting professional relationships.
• Experience building strategic relationships with stakeholders, including communicating and collaborating across different teams and functions.
• Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Required Skills

• Communication
• Microsoft Office Suite (Outlook, Word, Excel)
• Web Browsers
• Database Searching
• Instant Messenger Tools

Work Environment and Schedule

This is a full-time position requiring a flexible schedule of 40+ hours per week. The role operates within an environment where noise levels can vary and may be loud, with appropriate hearing protection provided. The position is located in Jeddah and Makkah, Saudi Arabia.