Reservation agent Jobs in Saudi Arabia

• Assist customers in booking reservations for flights, hotels, and rental cars.
• Provide information on available travel options, including pricing and schedules.
• Process reservation requests accurately and in a timely manner.
• Resolve any customer issues or concerns related to reservations.
• Communicate effectively with customers via phone, email, or online chat.
• Coordinate with travel and accommodation providers to ensure smooth booking processes.

• High school diploma or equivalent; additional certification in tourism or hospitality is a plus.
• Proven experience in a customer service or sales role, preferably in the travel industry.
• Excellent communication skills and a customer-focused approach.
• Strong attention to detail and accuracy in processing reservations.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using reservation software and other relevant applications.

• Process and confirm guest room reservations made through various channels including phone and written requests.
• Input all reservations into the system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about hotel promotions and follow established procedures for processing reservations.
• Maintain a filing system for all correspondence and compile reports as required by the Reservations Manager.
• Enhance business through effective public relations and accurate room status management.
• Ensure all incoming calls and emails are managed according to Rotana standards.
• Assist with visa requests for guests and promote upselling opportunities.

• A diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations is preferred.
• Excellent communication skills with proficiency in English; additional language skills are advantageous.

• Respond timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone.
• Prepare confirmation letters and promptly process any cancellations, modifications, and guest’s request.
• Maintain a professional demeanor reflecting the quality of the hotel.

• Understand and anticipate guest needs and requirements.
• Provide an exceptional call experience to all callers.
• Input and update reservations from all booking channels.
• Handle daily correspondence and inquiries in a timely manner.
• Maintain accurate paper transactions and guest profile information.
• Work collaboratively with Front Office and Sales Team.

• Graduate of Hospitality Management, Tourism and Travel, or related courses.
• Fluent in English and/or Arabic.
• Experience with Opera PMS System.
• Professional telephone etiquette.
• Strong communication skills and attention to detail.
• Minimum of 1 year experience in a similar capacity is preferred.

• Competitive compensation package.
• Health Insurance coverage.
• Access to exclusive perks and benefits.
• A supportive and inclusive work environment.
• Daily meals on duty and uniform dry-cleaning services.

• Respond timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone.
• Prepare confirmation letters and promptly process any cancellations, modifications, and guest’s request.
• Maintain a professional demeanor reflecting the quality of the hotel.

• Understand and anticipate guest needs and requirements.
• Provide an exceptional call experience to all callers.
• Input and update reservations from all booking channels.
• Handle daily correspondence and inquiries in a timely manner.
• Maintain accurate paper transactions and guest profile information.
• Work collaboratively with Front Office and Sales Team.

• Graduate of Hospitality Management, Tourism and Travel, or related courses.
• Fluent in English and/or Arabic.
• Experience with Opera PMS System.
• Professional telephone etiquette.
• Strong communication skills and attention to detail.
• Minimum of 1 year experience in a similar capacity is preferred.

• Competitive compensation package.
• Health Insurance coverage.
• Access to exclusive perks and benefits.
• A supportive and inclusive work environment.
• Daily meals on duty and uniform dry-cleaning services.

📝 Job Advertisement - Operations Officer

Job Type: Remote

Working Hours: 11 hours daily — from 11 AM to 11 PM Saudi time (includes break times)

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🛠 Core Duties and Responsibilities:
• Accurately manage daily bookings through platforms like Salla and Google Calendar.
• Coordinate photo shoot schedules in accordance with the schedules of photographers and clients.
• Respond to client inquiries via WhatsApp for Business in a polite and professional manner.
• Confirm bookings and send reminders to clients before the appointment.
• Coordinate between different departments (photographers – fashion – marketing) to ensure workflow smoothness.
• Follow up on payments and ensure orders are complete before providing the service.
• Flexibly and quickly solve issues and modifications in bookings.
• Prepare weekly reports on performance, bookings, and customer feedback.
• Respect client privacy and confidentiality of data and requests.

⸻

🧩 Additional Tasks to Support Workflow:
• Monitor delayed or unconfirmed bookings and follow up with clients or the team.
• Gather client feedback after sessions and analyze it to improve service quality.
• Create a database for recurring and distinguished clients.
•-Contribute to preparing the weekly or monthly schedule for photographers according to workload intensity.
• Coordinate with the marketing team for scheduling alerts and promotions on communication channels.
• Follow up on any sessions that require reshooting or special adjustments, according to work policy.
• Prepare documents or PDF files for clients (such as session guides or terms of service).
• Write daily or weekly performance reports for management on workflow and notes.
• Prepare ready responses to frequently asked questions to speed up response times to clients.
• Prepare a daily work plan based on the shooting schedule and task distribution.
• Coordinate with delivery companies in case there are supplies to be delivered or picked up.

⸻

🎯 Required Skills:
• Proficient in using:
• WhatsApp for Business
• Google Calendar
• Salla platform or similar booking systems
• High organization, quick learner, and accuracy in work.
• Strong communication skills (written and verbal).
• The ability to work under pressure and make quick decisions.
• Previous experience in operations management or customer service is preferred.

⸻

📌 Notes:
• Initial training on platforms and work systems will be provided.
• Fully dedicated commitment during working hours is a prerequisite.
• Stable internet connection and a quiet, organized work environment are preferred.

• Respond to customer calls and reservation inquiries.
• Make and confirm bookings and modifications as requested.
• Efficiently use electronic reservation systems.
• Ensure accuracy of data entry and resolve any booking-related issues.
• Deliver excellent customer service at all times.
• Collaborate with other departments to ensure smooth operations.

• Previous experience in reservations or customer service (preferred).
• Proficiency in using computers and reservation systems.
• Excellent communication skills.
• Ability to work under pressure and as part of a team.
• Proficiency in Arabic and English, both written and spoken.

Hotel Reservations and Sales Manager for a Saudi Company

Conditions: Experience in reservations is required, must be of Saudi nationality, age not exceeding 35 years

Must have sales skills and good character

The job involves hotel reservations, selling, and purchasing hotel rooms