About the Role
Miraval The Red Sea is seeking a dynamic and multi-skilled Retail Attendant, specifically for Saudi Nationals, to join their team. This full-time position is integral to delivering an exceptional guest experience across all Miraval retail outlets. The Retail Attendant will manage a broad spectrum of duties, including guest-facing sales, detailed inventory management, warehouse operations, administrative tasks, and impactful merchandising. This role aligns with Miraval's core values of wellness, balance, and fostering meaningful guest connections, requiring a high degree of professionalism, accuracy, and outstanding service.
As a Retail Attendant, you will ensure the seamless daily operations of the retail environment, contributing to a consistently high level of service and presentation that meets Miraval's renowned standards. You will serve as a primary point of contact for guests, guiding them through their shopping experience and ensuring their satisfaction.
Key Responsibilities
- Welcome, engage, and assist guests upon entering the boutique, assessing their needs and providing knowledgeable product recommendations.
- Actively engage guests to enhance their understanding of products and support their selection process.
- Utilize upselling and suggestive selling techniques to achieve sales goals.
- Maintain a consistently positive and professional demeanor aligned with Miraval's standards.
- Communicate current promotions, new product arrivals, and special offers to guests.
- Serve as the final point of contact for guests, ensuring their satisfaction and comfort.
- Operate a computerized Point-of-Sale (POS) system, accurately processing cash, credit card, and room charge transactions.
- Complete returns, exchanges, and voids with precision and efficiency.
- Manage and reconcile daily sales reports to ensure accuracy.
- Execute phone, online, and special customer orders.
- Maintain the store's appearance to the highest visual presentation standards at all times.
- Restock sales floors throughout the day and during opening and closing shifts to ensure product availability.
- Organize stockrooms meticulously, ensuring accurate merchandise labeling and pricing.
- Assist in the creation and maintenance of merchandising displays and product placement to optimize sales opportunities.
- Receive, check in, price, and process all incoming retail merchandise.
- Enter merchandise data into the inventory system with a high level of accuracy.
- Input future orders as directed and maintain the accuracy of the Retail Checkbook.
- Handle returns of damaged items and coordinate backorders and credits with suppliers.
- Organize and maintain the retail warehouse, including managing recycling and stocking packing materials.
- Deliver "ready" stock to all retail outlets via golf cart, ensuring timely replenishment.
- Ensure retail outlets are consistently stocked with necessary supplies and inventory.
- Lead or assist with physical inventory counts and regular inventory audits.
- Support retail leadership with maintaining inventory accuracy and performing assigned administrative inventory tasks.
- Attend all mandatory staff meetings and training sessions.
- Support the Retail Manager and Retail Supervisor with operational priorities and assigned projects.
- Maintain strict confidentiality, professionalism, and contribute to a positive work environment.
- Act as a backup Retail Sales Associate when required.
Qualifications and Requirements
- High school diploma or equivalent is required.
- A minimum of 1 year of retail experience is preferred.
- Experience in inventory management or warehouse operations is considered a plus.
- Proficiency in speaking both English and Arabic languages is essential.
- Ability to lift and carry up to 50 pounds.
- Ability to stand and walk for 95% of the shift.
- Ability to push, pull, bend, reach, and climb ladders or step ladders.
- Ability to work an 8-hour shift performing both sales-floor and warehouse duties.
Required Skills
- Excellent communication and interpersonal skills.
- Strong professionalism and the ability to uphold guest comfort and confidentiality.
- Patience and strong customer-service skills, including the ability to handle difficult interactions effectively.
- Proficiency with basic math and cash-handling procedures.
- Ability to use cash registers and POS systems (training will be provided).
- High level of accuracy, attention to detail, and efficiency in all inventory and sales tasks.
- Ability to execute multiple tasks independently and prioritize effectively.
- Working knowledge of Microsoft Word and Excel is preferred.
Work Environment and Context
This is a full-time position based in Saudi Arabia with Miraval Resorts & Spas. The role involves direct guest interaction and requires the ability to perform physically demanding tasks. The Retail Attendant will be expected to work an 8-hour shift, encompassing both sales-floor and warehouse duties.
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