Customer complaints clerk Jobs in Saudi Arabia

Join Our Team as a Customer Service Representative!
Me’kaaz is a health-tech company committed to enhancing the care of elderly loved ones through innovative solutions. Our products, such as the Sanad and Neda’ bands, enable real-time health monitoring and effective communication between families and seniors.

Role Overview:
We are looking for a Customer Service Representative who will support both prospective and existing customers of Me’kaaz. The ideal candidate will:

• Respond to customer inquiries via phone, email, live chat, and WhatsApp in both Arabic and English.
• Guide customers through the setup and usage of Me’kaaz devices and applications.
• Troubleshoot product-related issues and escalate technical problems to the relevant teams.
• Follow up with customers to ensure resolution and satisfaction.

Qualifications:
The successful candidate should possess:

• Fluency in Arabic and English (both written and spoken).
• A minimum of 2 years of experience in customer service or technical support.
• Strong communication and problem-solving skills.
• Familiarity with CRM systems and basic troubleshooting of mobile applications is an advantage.
• Flexible availability, including occasional evenings or weekends.

Application Process:
To apply, please send your CV and a brief cover letter to o@**************** with the subject line: Customer Service Representative – [Your Full Name], or fill out the easy-apply application on LinkedIn.

At Me’kaaz, we are dedicated to providing respectful support to our customers. If you have the drive to work in an innovative environment that values support and care, we encourage you to apply!

Join Our Team as a Customer Service Representative!
Me’kaaz is a health-tech company committed to enhancing the care of elderly loved ones through innovative solutions. Our products, such as the Sanad and Neda’ bands, enable real-time health monitoring and effective communication between families and seniors.

Role Overview:
We are looking for a Customer Service Representative who will support both prospective and existing customers of Me’kaaz. The ideal candidate will:

• Respond to customer inquiries via phone, email, live chat, and WhatsApp in both Arabic and English.
• Guide customers through the setup and usage of Me’kaaz devices and applications.
• Troubleshoot product-related issues and escalate technical problems to the relevant teams.
• Follow up with customers to ensure resolution and satisfaction.

Qualifications:
The successful candidate should possess:

• Fluency in Arabic and English (both written and spoken).
• A minimum of 2 years of experience in customer service or technical support.
• Strong communication and problem-solving skills.
• Familiarity with CRM systems and basic troubleshooting of mobile applications is an advantage.
• Flexible availability, including occasional evenings or weekends.

Application Process:
To apply, please send your CV and a brief cover letter to o@**************** with the subject line: Customer Service Representative – [Your Full Name], or fill out the easy-apply application on LinkedIn.

At Me’kaaz, we are dedicated to providing respectful support to our customers. If you have the drive to work in an innovative environment that values support and care, we encourage you to apply!

Join Our Team at CsMena!
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations.

Role Overview:
This full-time on-site position for a Customer Service Representative involves handling incoming and outgoing calls, resolving customer queries, ensuring client satisfaction, and providing exceptional service daily.

Key Responsibilities:

• Handle incoming and outgoing calls efficiently.
• Resolve customer queries and ensure satisfaction.
• Provide exceptional service to clients across various industries including E-commerce, healthcare, telecommunications, and hospitality.
• Maintain professionalism and quality in every interaction.

Qualifications:

• Language Skill: English B1 – B2.
• Minimum 1 year of experience in Customer Service.
• Excellent communication and interpersonal skills.
• Customer Satisfaction and Experience expertise.
• Ability to multitask and work under pressure.
• Knowledge of CRM systems and call center technology.
• A bachelor degree in Business Administration or a related field is preferred.
• Fully available for all shifts (247).

Join us to be part of a dynamic team where you can make a difference in customer service!

Join our team as a Customer Service Specialist!
We at West Aja Recruitment Office are looking for a creative Customer Service Specialist to join our team. Their main responsibility will be to establish and set performance indicators and standards in customer service.

Responsibilities:

• Conduct specialized studies and analyses to determine performance and quality indicators.
• Update customer service procedures and guidelines to ensure efficiency and ease of communication.
• Develop innovative programs to improve the quality of customer service.
• Analyze information to identify strengths and weaknesses in current systems and provide recommendations.
• Prepare specialized documents and reports in the field of customer service.

Requirements:

• Bachelor's degree in (Advertising and Marketing Communication, Public Relations, Customer Service, Executive Secretarial)
• Technical certifications like MCSE, MOS, CCNA.
• Advanced proficiency in Arabic and English.
• Experience in quality assurance and customer service.

Benefits: Work six days a week, a supportive and creative team.

Join Our Team as a Customer Services Specialist! Darb Al-Watan Company announces its need for a Customer Service Specialist. If you are looking for an opportunity to enhance your skills in a dynamic environment and provide high-quality service to customers, this is the right opportunity for you. Requirements: Previous experience in customer service is preferred. Proficiency in both Arabic and English is required. Ability to work under pressure and solve problems. Location: Multiple cities including Dammam, Jubail, Al-Ahsa, Ha'il, Buraidah, and Taif. Please apply by sending your CV.

Join Our Team as a Customer Services Specialist!
Darab Al-Watan Company announces its need for a Customer Services Specialist. If you are looking for an opportunity to enhance your skills in a dynamic environment and provide high-quality service to customers, then this is the right opportunity for you.

Requirements:

• Previous experience in customer service is preferred.
• Fluency in Arabic and English is required.
• The ability to work under pressure and solve problems.

Location: Multiple cities including Dammam, Jubail, Al-Ahsa, Hail, Buraidah, Taif. Please apply by sending your CV.

Our country road company announces its need for a customer service specialist. If you are looking for an opportunity to enhance your skills in a dynamic environment and provide high-quality service to customers, then this is the right opportunity for you. Requirements: Previous experience in customer service is preferred. Proficiency in communication in Arabic and English. Ability to work under pressure and solve problems. Location: Multiple cities including Dammam, Jubail, Al-Ahsa, Hail, Buraidah, Taif. Please apply by sending your CV.

Join our team as a Customer Services Specialist!
Darab Al-Watan Company announces its need for a customer service specialist. If you are looking for an opportunity to enhance your skills in a dynamic environment and provide high-quality service to customers, then this is the right opportunity for you.

Requirements:

• Previous experience in customer service is preferred.
• Proficiency in Arabic and English communication.
• The ability to work under pressure and solve problems.

Location: Multiple cities including Dammam, Jubail, Al-Ahsa, Hail, Buraidah, and Taif. Please apply by sending your resume.

Join us at Amlaq Mas Saudi Real Estate!
We are looking for Customer Service Specialist to join our diverse and innovative team. You will play a key role in developing and improving the quality of customer service at the company.

Responsibilities:

• Develop performance indicators and standards for customer service.
• Participate in updating service procedures and manuals.
• Analyze customer satisfaction data and identify areas for improvement.
• Prepare documentation and reports related to customer service.
• Coordinate with departments to meet customer expectations and needs.

Qualifications:

• Bachelor's degree in related fields such as advertising, public relations, customer service, or executive secretarial.
• Certifications such as MCSE, MOS, and CCNA are preferred.

Skills:

• Advanced experience in customer service.
• Strong analytical and monitoring skills.
• Customer experience management and documentation.

If you are looking for a work environment that fosters development and growth, apply today!

Join Our Team as a Customer Services Specialist
At Mohammed Alusaifer Company for Development and Real Estate Investment, we pride ourselves on delivering exceptional customer experiences. We are seeking a dedicated Customer Services Specialist to join our team in Aţ Ţā’if, Makkah. In this role, you will be the first point of contact for our valued guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

• Respond to customer inquiries in a timely and effective manner.
• Ensure a smooth check-in and check-out process.
• Keep the Customer Service Manager informed of any relevant guest feedback or issues.
• Maintain a high level of customer service at all times.
• Attend training sessions and assist in developing the night team as necessary.
• Utilize sales techniques to promote hotel services and amenities.
• Adhere to all resort policies regarding cash handling and payment methods.
• Comply with resort security and fire regulations, as well as all health and safety legislation.
• Assist other departments as needed.

Qualifications:

• Strong communication skills.
• Commitment to providing high-level customer service.
• Ability to remain calm and efficient with attention to detail.
• Capability to multitask while maintaining a positive attitude when dealing with guests.
• Able to work both independently and as part of a team.
• Advanced technological proficiency.

Join the Medical Skin Treatment Complex team as a Customer Service Specialist
We are looking for a professional Customer Service Specialist to join our team. You will take on core responsibilities related to developing the customer service system and enhancing the quality of customer interactions.

Main Duties and Responsibilities:

• Setting and defining performance and quality indicators and standards in customer service in coordination with the quality department.
• Analyzing information and data to identify strengths and weaknesses in customer service systems.
• Developing creative programs and initiatives to improve service.
• Preparing and presenting customer service documents and reports and archiving them according to approved policies.

Qualifications:

• Bachelor's degree in any of the following fields: Customer Service, Public Relations, Executive Secretarial Studies, Advertising and Marketing Communication.
• Professional certifications such as MCSE, MOS, CCNA are considered an additional advantage.

Skills:

• Advanced experience in customer service and investigations.
• Reporting and monitoring skills.
• Ability to measure customer feedback and analyze data.

Additional Details:

• Job Type: Full Time
• Location: Abha, Asir
• Working Hours: Evening

Join Our Team as a Customer Services Specialist!
We are looking for a dedicated Customer Services Specialist to enhance our customer engagement and satisfaction. In this role at The office, you will be front and center in ensuring exceptional service and support.

Key Responsibilities:

• Post content on social media according to company guidelines and policy.
• Prepare daily, weekly, and monthly reports as required.
• Communicate directly with customers to resolve simple to medium complexity issues, utilizing company procedures.
• Ensure quality customer service is maintained around the clock.

Skills Required:

• Ability to enhance various communication platforms provided by the company (*, FAQs, chat services).
• Capable of managing customer complaints flexibly and efficiently.
• Strong skills in stress management and problem-solving.

Preferred Candidate:

• Experience: 02 years.
• Gender: Female.
• Education: Bachelor's degree or higher diploma.

Become a part of our team and make a difference in customer service!

Join our team as a customer service specialist!

At Faisal Tabuk Dental Complex, we are looking for an outstanding customer service specialist to improve the quality of our services. Your tasks will focus on identifying performance indicators and quality standards, and participating in the development of innovative programs to meet customer needs.

Main tasks:

• Conduct studies and analyses to identify performance indicators.
• Develop procedures and lists to facilitate communication with customers.
• Offer new programs to ensure complete customer satisfaction.
• Analyze customer data and feedback to address any gaps.
• Prepare and present specialized reports on customer services.

Requirements:

• Bachelor's degree in related fields.
• Certifications such as MCSE and MOS are preferred.
• Advanced skills in customer service and experience management.
• Proficiency in both Arabic and English.

Benefits: Full-time, quality-focused work environment.
To apply, you must be a candidate of either gender, with the ability to work in Tabuk.

About the Job
An ideal Receptionist is responsible for providing a warm and welcoming atmosphere for Guests, managing reservations and seating arrangements, and answering phone calls and customer inquiries. The Receptionist will work collaboratively with the restaurant's management team to ensure that Guests service and quality standards are met.

Major Duties & Responsibilities

• Greet Guests as they enter the restaurant, providing a warm and welcoming atmosphere and directing them to their tables.
• Manage Guests reservations and seating arrangements, ensuring that each Guest is seated promptly and according to their preferences.
• Handle and maintain the restaurant's reservation management system, ensuring that it is up-to-date and accurate at all times.
• Provide exceptional customer service, going above and beyond to exceed Guests expectations and ensure a positive dining experience.
• Collaborate with other staff members to ensure a smooth and efficient dining experience for all Guests.
• Maintain knowledge of the restaurant's menu and ingredients, including any changes due to seasonality or availability.
• Answer phone calls and respond to customer inquiries, providing accurate and helpful information about the restaurant's menu, hours, and policies.
• Manage the restaurant waitlist, communicating wait times and seating availability to Guests and coordinating with staff to manage the flow of Guests.
• Maintain accurate records of reservations, cancellations, and Guests information, using reservation management system or handwritten records.
• Manage and maintain the restaurant's coat check and lost and found, ensuring that items are returned to Guests promptly and accurately.
• Assist with the coordination of special events, including managing reservations, arranging seating, and communicating with Guests about their needs and preferences.
• Work collaboratively with the restaurant's management team to ensure that Guests service and quality standards are met.
• Handle Guests complaints and concerns in a professional and courteous manner, escalating them to restaurant management if needed.
• Maintain a positive and professional attitude at all times, representing the restaurant in a positive manner to Guests and colleagues alike.
• Maintain a clean and organized reception area.
• Attend staff meetings and training sessions to stay up-to-date on company policies, procedures, initiatives, and current trends and best practices.
• Maintain a professional appearance and demeanor, including adhering to uniform and grooming standards.
• Perform other duties as required from the direct manager.

Job Knowledge
Academic Qualifications:
High school diploma or above. Additional education or training in hospitality or customer service is preferred.

Experience:
Previous experience in a customer service position. Fresh Graduates are welcome.

Language Skill:
Proficient in English, both verbally & written.

Technical & Soft Skills:
Excellent time management, strong customer service skills, organized and reliable person, ability to work and adapt in a multi-cultural environment, excellent communication and interpersonal skills, and the ability to interact with customers, colleagues, and management in a professional and courteous manner.

Join Our Distinguished Medical Facility!
We are located in Riyadh – Al-Hitin and Khobar – Al-Rakah. We are looking to add exceptional talents to our team for the following positions:

• Receptionist
• Customer Service Specialist
• Patient Coordinator (Experience Required)

Requirements:

• University degree
• Minimum 2 years of experience in the same or a similar field
• Fluent in English
• Able to start work quickly