Customer complaints clerk Jobs in Saudi Arabia

Join Our Team as a Customer Service Representative!
We are seeking a friendly and motivated Customer Service Representative to join our team at H. M. Al Rugaib & Sons Trading Co. This role is pivotal in providing outstanding support to our customers by addressing inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to enhance the customer experience.
• Continuously improve service processes and procedures.

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

About the Job:
As a Customer Services Specialist at Advanced Data Systems, you will play a crucial role in managing all aspects of human resources and employee affairs. Your primary responsibility will be to ensure that our work environment evolves in line with our growing workforce and adheres to all legal requirements set forth by the Ministry of Human Resources and Social Development.

Key Responsibilities:

• Employee Management: Maintain and update employee files regularly; coordinate annual and sick leave; and provide clear communication and instructions to all employees.
• Compliance: Stay updated on labor laws; respond to employee inquiries regarding labor updates; ensure compliance with Saudi labor regulations; and handle negotiations related to contracts.
• Recruitment and Hiring: Advertise job vacancies; collect, screen resumes; and coordinate interviews.
• Documentation: Send reminders regarding official holidays and ensure timely notifications are communicated effectively.
• New Employee Orientation: Develop and implement orientation and training programs for newcomers, ensuring a smooth integration into the company.

Qualifications:

• Saudi nationality (mandatory).
• Bachelor’s degree or diploma in Business Administration, Human Resources, or a related field.
• No prior experience required.
• Proficiency in Microsoft Word and Excel.
• Strong negotiation skills and good understanding of labor laws.
• Excellent verbal and written communication skills.

Customer service required at a car rental company
A major car rental company announces a job vacancy for the position of customer service in the city of Duba in the Tabuk region.

Responsibilities:

• Professionally dealing with and receiving customers.
• Using a computer to manage customer data and inquiries.
• Ability to work under pressure and manage notes accurately.
• Follow up on the process of receiving and delivering cars.
• Renew current contracts and follow up on expired customer contracts.

Requirements:

• High school diploma.
• Computer skills.
• Ability to work under pressure.
• Accuracy in follow-up and task execution.

To apply, please send your CV with the job title in the email subject.

Join ABYAT – Your Gateway to a Career in Retail Excellence

ABYAT is the largest home improvement retail destination in the Middle East, offering more than 22000 products across 22000 square meters of space. Since our launch in September 2005, we've focused on delivering an unmatched customer experience, both in-store and beyond.

Position Title: Contact Center Agent
Employment Type: Full-time | Location: Dammam, Saudi Arabia

Job Purpose
As a Contact Center Agent at ABYAT, you will handle customer interactions through inbound and outbound phone calls. Your role is essential in delivering a smooth, efficient, and professional service experience that reflects ABYAT’s commitment to customer satisfaction.

Key Responsibilities

• Handle a high volume of inbound and outbound calls in a courteous and professional manner.
• Listen actively to customer inquiries, concerns, or complaints and provide clear solutions.
• Log call details and maintain accurate customer records using CRM tools.
• Coordinate with other departments to resolve issues and follow up on service requests.
• Meet daily service targets related to call handling, customer satisfaction, and quality.
• Participate in training programs and stay updated with company policies and procedures.

Qualifications

• High school diploma or equivalent; further education is a plus.
• 13 years of experience in a contact center or customer service environment.
• Excellent verbal communication and listening skills.
• Familiarity with CRM systems and call handling tools.
• Ability to multitask, stay calm under pressure, and manage time efficiently.
• Fluency in Arabic; English proficiency is preferred.

Why Join Us?

• Join one of the region’s most respected retail brands.
• Work in a structured, team-oriented environment.
• Enjoy professional development and career advancement opportunities.

Apply now and be the voice of ABYAT, delivering service that makes a difference.

Customer Service Senior Officer
We are looking for a dedicated Customer Service Senior Officer at NAPCO to join our team in Dammam. In this role, you will coordinate daily activities with other senior officers to enhance stock management and streamline daily shipments.

Key Responsibilities:

• Monitor daily received products and inventory output to ensure the availability of goods for shipment.
• Receive, review, and approve all credit notes, specifying reasons for returns.
• Follow up on matters arising from CSD meetings.
• Assist in training team members to cultivate a skilled workforce.
• Align with the HSSE team to update HIRA, ensuring hazards and risks are adequately identified and documented.
• Participate in the development, planning, implementation, performance evaluation, and improvement of the OH&S management system.

Required Skills:

• Proficiency in English.
• Strong computer skills.

Customer Service Job at a Telecommunications Company
We at Telecommunications Company are looking for customer service employees (men and women) to work in the Eastern Region. This is a great opportunity to join an outstanding team in providing the best services to customers.

Responsibilities:

• Interact with customers and provide support to them.
• Respond to customer inquiries and solve problems.
• Record customer notes and their procedures in the system.

Requirements:

• Application is available for Saudis only.
• Strong communication skills and ability to work within a team.
• Ability to work effectively under pressure.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your CV to the mentioned email with the city and job title.

Customer Service Job at a Telecom Company
We at Telecom Company are looking for customer service agents (men and women) to work in the Eastern region. This is a great opportunity to join a distinguished team in providing the best services to customers.

Responsibilities:

• Interacting with customers and providing support for them.
• Responding to customer inquiries and solving problems.
• Recording customer notes and procedures in the system.

Requirements:

• Application is available only for Saudis.
• Strong communication skills and the ability to work within a team.
• The ability to work effectively under pressure.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your CV to the mentioned email along with the city and job title.

Customer Service Job at Telecommunications Company
We at Telecommunications Company are looking for customer service employees (men and women) to work in the Eastern Province. This is a great opportunity to join a distinguished team in providing the best services to customers.

Responsibilities:

• Interacting with customers and providing support to them.
• Responding to customer inquiries and resolving issues.
• Recording customer notes and their procedures in the system.

Requirements:

• Applications are only open to Saudis.
• Strong communication skills and ability to work within a team.
• Ability to work effectively under pressure.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your resume to the mentioned email address, including the city and job title.

Customer Service Job at a Telecom Company
We at Telecom Company are looking for customer service employees (men and women) to work in the Eastern Region. This is a great opportunity to join an exceptional team in providing the best services to customers.

Responsibilities:

• Interacting with customers and providing support to them.
• Responding to customer inquiries and solving problems.
• Recording customer notes and their procedures in the system.

Requirements:

• Application is available for Saudi nationals only.
• Strong communication skills and ability to work as part of a team.
• Ability to work effectively under pressure.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days per week and one day off. To apply, please send your CV to the mentioned email with the city and job title.

Customer Service Job at a Telecom Company
We at Telecom Company are looking for Customer Service employees (men and women) to work in the Eastern Region. This is a great opportunity to join a distinguished team in providing the best services to customers.

Responsibilities:

• Interact with customers and provide support to them.
• Respond to customer inquiries and resolve issues.
• Record customer notes and their procedures in the system.

Requirements:

• Applications are available for Saudis only.
• Strong communication skills and ability to work within a team.
• Ability to work effectively under pressure.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your CV to the mentioned email with the city and job title.

Join our team as a Customer Service Specialist at Makion Urban Developers!
The goal of this position is to establish and define performance and quality indicators in customer service, with the potential to develop innovative programs that enhance quality systems and achieve customer satisfaction.

Responsibilities:

• Conduct specialized studies and analyses to identify performance indicators and quality standards.
• Update customer service procedures and manuals and coordinate communication efficiently.
• Develop advanced programs to meet customer expectations.
• Analyze data to identify strengths and weaknesses in customer service systems.
• Prepare specialized documents and reports and provide appropriate recommendations.

This is an ideal opportunity for candidates with at least one year of practical experience in customer service and relevant qualifications.