Customer complaints clerk Jobs in Saudi Arabia

Join Our Team as a Customer Service and Sales Specialist!
Are you ready to take your career to the next level? A leading company in the global sports clubs sector is seeking talented women for roles in customer service and sales in Riyadh.

Job Requirements:

• Saudi nationality
• Availability to start immediately
• Good command of English
• Minimum of two years experience in customer service and sales
• Previous experience in sports clubs and fitness is preferred

Work Details:

• 8 hours of work daily
• 6 days a week
• Weekly changing shifts

Join Almarai as a Customer Care Representative II
Almarai is the world’s largest vertically integrated dairy company and the region’s leader in food and beverage manufacturing and distribution. Headquartered in Saudi Arabia, our company ranks as the #1 FMCG Brand in the MENA region, employing over 40000 individuals and servicing approximately 220000 retail outlets across the GCC, Egypt, and Jordan. With a reported net income of SAR 231 Billion on sales of SAR 2097 Billion in 2024, we are committed to further growth and expansion.

About the role:
The Customer Care Representative II plays a crucial role in ensuring exceptional service delivery and customer satisfaction. As the primary point of contact for clients, this position manages customer inquiries and resolves service-related issues. You will work closely with our warehouse, transportation, and inventory teams to ensure timely execution of logistics operations. Additionally, the representative supports the invoicing process with the finance team to maintain accuracy and transparency in billing.

Requirements:

• Diploma or higher
• Minimum 12 years of experience in customer service or client relationship management within logistics, supply chain, or F&B
• Proficient in WMS, ERP, and CRM systems
• Fluency in English

What we offer:
Almarai offers a competitive package including generous leave, medical coverage, discretionary bonus, and opportunities for training and development. This is a fantastic opportunity to join a successful and expanding global business with an excellent remuneration and benefits package.

Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

Join NAPCO as a Customer Service Senior Officer!
We are seeking a detail-oriented and organized individual to join our team in Dammam. The Customer Service Senior Officer plays a crucial role in managing and processing sales orders received from both local and export markets, ensuring accuracy and timely communication with our sales teams.

Key Responsibilities:

• Receive and process sales orders and amendments from various areas including local and export.
• Maintain a detailed file of received orders for traceability.
• Verify that all required information and documents are accurately received.
• Communicate any discrepancies or missing information to the sales team via email.
• Obtain necessary approvals for orders, including those from the sales and general managers.
• Log all sales orders and amendments in the shared order history folder.
• Ensure systems approve all logged orders and amendments.

Join us in providing exceptional customer service and contributing to our growth!

Join Our Team as a Customer Service Representative for the Hajj Season!
We are excited to announce an immediate opening for a temporary Customer Service Representative (Call Center) for the Hajj season. This position is based in Jeddah, specifically in Al Rawdah neighborhood.

Key Responsibilities:

• Assist customers with inquiries and provide information in a friendly and efficient manner.
• Communicate effectively with customers, ensuring clarity and understanding.
• Handle customer complaints and resolve issues promptly.
• Maintain a positive attitude and work well under pressure.

Requirements:

• Proficient in English (good level).
• Excellent communication skills.
• Strong listening abilities.
• Previous experience in customer service is preferred.

If you meet the qualifications and are interested in this role, please send your CV with the job title in the subject line to s@***********************.

Join Abdullah Hashim Co. Ltd as a Compliance Officer

We are seeking a dedicated Compliance Officer to ensure that our company adheres to legal and regulatory requirements, as well as internal policies. This role involves identifying potential risks and advising management on actions necessary to maintain compliance and uphold ethical standards.

Responsibilities:

• Develop and implement a robust compliance program.
• Stay updated on applicable laws and regulations.
• Conduct regular audits to identify compliance risks.
• Maintain internal policies and manage compliance risk assessments.
• Monitor compliance controls and provide recommendations for improvements.
• Liaise with regulatory agencies and manage legal disputes.
• Provide legal advice and prepare necessary documentation.

Education:
Bachelor's degree in law or a related field; a master's degree in law or Compliance Management is preferred.

Experience:
58 years in compliance, legal, audit, or risk management roles with a track record in highly regulated environments.

Competencies:

• Strong understanding of compliance principles.
• Excellent analytical and problem-solving skills.
• Strong attention to detail.
• Excellent communication skills.

We invite you to apply and become part of a respected company that has delivered quality Honda products in Saudi Arabia for over 50 years.

Join ALESAYI HOLDING as a Compliance Officer
We are seeking a dedicated individual to ensure compliance with internal policies and regulatory requirements in our organization. As a Compliance Officer, you will play a crucial role in implementing and reviewing our compliance program while promoting a culture of ethical conduct.

Key Responsibilities:

• Implement and review the compliance program and ensure alignment with internal policies and regulatory requirements.
• Prepare compliance reports, analyze relevant data, and document any deviations or suspicions.
• Monitor adherence to the Code of Conduct and relevant policies.
• Review client files during account opening and classify clients in coordination with relevant departments.
• Monitor employee personal trading activities and detect suspicious transactions.
• Conduct initial reviews of new investment products for compliance.
• Update compliance policies reflecting changes in regulations and conduct staff training.
• Support corporate governance and compliance requirements.

Qualifications:

• Bachelor’s degree in business administration, Law, Accounting, or Finance.
• 2 to 3 years of relevant experience in compliance roles, preferably in banks or financial institutions.
• Must pass the CME-2 exam issued by the Capital Market Authority.
• Only Saudi Nationals are eligible to apply.

Join Our Team as a Customer Service Officer!
Madi International is a leading company in the beauty industry and we are looking for a passionate and detail-oriented Saudi Customer Service Officer to join our team in Khobar. We value strong communication skills and a commitment to delivering excellent service.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.

Join Our Distinguished Medical Facility!
We are located in Riyadh – Al-Hitin and Khobar – Al-Rakah. We are looking to add exceptional talents to our team for the following positions:

• Receptionist
• Customer Service Specialist
• Patient Coordinator (Experience Required)

Requirements:

• University degree
• Minimum 2 years of experience in the same or a similar field
• Fluent in English
• Able to start work quickly

Join Our Distinguished Medical Facility!
We are located in Riyadh – Al-Hitin and Khobar – Al-Rakah. We are looking to add exceptional talents to our team for the following positions:

• Receptionist
• Customer Service Specialist
• Patient Coordinator (Experience Required)

Requirements:

• University degree
• Minimum 2 years of experience in the same or a similar field
• Fluent in English
• Able to start work quickly

Customer Service Senior Officer
We are looking for a dedicated Customer Service Senior Officer at NAPCO to join our team in Dammam. In this role, you will coordinate daily activities with other senior officers to enhance stock management and streamline daily shipments.

Key Responsibilities:

• Monitor daily received products and inventory output to ensure the availability of goods for shipment.
• Receive, review, and approve all credit notes, specifying reasons for returns.
• Follow up on matters arising from CSD meetings.
• Assist in training team members to cultivate a skilled workforce.
• Align with the HSSE team to update HIRA, ensuring hazards and risks are adequately identified and documented.
• Participate in the development, planning, implementation, performance evaluation, and improvement of the OH&S management system.

Required Skills:

• Proficiency in English.
• Strong computer skills.