Full-time Lounge Captain Jobs in Saudi Arabia

About the Role

Al Ghurair, a diversified family business group with over six decades of heritage in the Middle East, is seeking a Manager - Showroom for its operations in Riyadh, Saudi Arabia. This full-time position is focused on driving sales performance and ensuring an exceptional customer experience within the automotive sector, specifically for the Mhero and Voyah brands.

Role Overview

As the Manager - Showroom, you will lead a team and oversee all showroom operations to achieve ambitious sales targets and maintain the premium image of the represented brands. This role requires strategic thinking, strong leadership capabilities, and a thorough understanding of sales processes and customer relationship management.

Key Responsibilities

• Drive showroom sales performance by achieving monthly sales volume, revenue, and gross profit targets for Mhero and Voyah brands through effective monitoring of walk-in conversion rates, test drives, and customer follow-ups.
• Lead and coach the showroom team, comprising approximately 6-8 direct reports including Brand Hosts, Sales Executives, and Cashiers, by conducting daily huddles, performance reviews, and ongoing product training focused on EV features and brand positioning.
• Manage and elevate customer experience standards, ensuring every visitor receives a premium and personalized welcome and sales process, while effectively resolving escalations and maintaining mystery shop scores above target.
• Oversee vehicle display and showroom readiness, coordinating vehicle rotation, cleanliness, digital signage, marketing collateral, and hospitality areas to accurately reflect Mhero's rugged identity and Voyah's luxury image.
• Optimize operational processes by monitoring lead management within the CRM system, ensuring accurate order booking and payment processing, and collaborating with the after-sales department for seamless vehicle deliveries.
• Analyze sales data and market feedback by tracking key showroom performance indicators (KPIs) such as traffic, conversion rates, and test drive-to-sale ratios, reporting on competitor activities, and recommending promotional events or inventory adjustments to the Branch Sales Manager.

Qualifications and Experience

• A minimum of 5 years and a maximum of 10 years of relevant experience in a sales management role.
• Experience within the automotive industry is preferred.

Required Skills

• Proven ability to drive sales performance and achieve targets.
• Strong team leadership and coaching capabilities.
• Expertise in managing and enhancing customer experience.
• Proficiency in optimizing operational processes.
• Skilled in sales data analysis and interpretation.
• Experience with CRM systems for lead management and customer tracking.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Office Hub by NMG, a Riyadh-based company specializing in luxury office solutions across Saudi Arabia, is seeking a Showroom Sales Consultant. This full-time, on-site role is key to delivering end-to-end services, including design, delivery, and installation, to create modern and functional workspaces. The Showroom Sales Consultant will guide clients through premium offerings, ensuring a seamless experience from initial inquiry to order confirmation.

Key Responsibilities

• Welcome and guide visitors through the showroom, providing an exceptional customer experience.
• Understand client workspace needs and present suitable office furniture and design solutions.
• Clearly explain product features, specifications, and benefits to potential clients.
• Prepare accurate and detailed quotations for client proposals.
• Support clients from their initial inquiry through to the confirmation of their order.
• Maintain an organized and visually appealing showroom environment.
• Coordinate with the design and operations teams to ensure smooth deliveries and installations.
• Follow up with clients post-purchase to ensure satisfaction and build long-term relationships.
• Meet and exceed established sales targets.
• Maintain accurate records of sales activities and client interactions within the sales system.
• Provide valuable feedback on customer preferences and market trends to inform business strategy.

Qualifications and Requirements

• Proven experience in showroom sales, with a strong understanding of product knowledge and showroom environments.
• Demonstrated focus on customer satisfaction, with a track record of delivering high-quality customer service.
• Excellent communication skills, encompassing active listening, clear presentation, and professional correspondence.
• Ability to comprehend basic space planning concepts and a genuine interest in interior design or office solutions.
• Comfort and capability in working towards sales targets, possessing strong negotiation and closing skills.
• Proficiency in basic computer tools, such as MS Office.
• Previous experience in furniture, interiors, or related retail/showroom sales is preferred.
• Fluency in English is required.
• Arabic language skills are highly advantageous.

Required Skills

• Showroom Sales Experience
• Product Knowledge
• Customer Satisfaction Focus
• Customer Service Excellence
• Effective Communication Skills
• Active Listening
• Clear Presentation Abilities
• Professional Correspondence
• Understanding of Space Planning Concepts
• Interest in Interior Design
• Interest in Office Solutions
• Sales Target Achievement
• Negotiation Skills
• Closing Skills
• MS Office Proficiency
• Microsoft Dynamic Business Central (advantageous)
• Furniture Sales Experience
• Interiors Sales Experience
• Retail Showroom Sales Experience

Work Environment and Details

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. While salary is not disclosed, the position offers the opportunity to work within a company focused on delivering high-quality office solutions.

About the Club Lounge Supervisor Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Club Lounge Supervisor to join our team in Tabuk, Saudi Arabia. This full-time, non-management position focuses on ensuring the seamless operation of the club lounge and upholding the highest standards of guest service. The role is integral to delivering the "Gold Standards" of The Ritz-Carlton, creating memorable experiences for guests, and maintaining the brand's reputation in luxury hospitality. This position is part of Marriott International's portfolio of brands.

Key Responsibilities

• Ensure staff collaboration to provide optimal service and meet guest needs.
• Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
• Complete opening and closing duties, including setup, cleaning, and securing premises.
• Inspect storage areas for organization, adherence to FIFO, and cleanliness.
• Complete scheduled inventories and manage stock levels, requisitioning supplies as needed.
• Monitor dining areas for seating availability, service quality, and guest safety.
• Complete work orders for necessary maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company safety and security policies and procedures, reporting accidents and unsafe conditions.
• Complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Support team goals and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards.
• Identify and implement new ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• A minimum of 2 years of related work experience is required.
• At least 1 year of supervisory experience is required.

Required Skills

• Teamwork and collaboration
• Exceptional guest service
• Supervision and team leadership
• Inventory management
• Maintenance repair coordination
• Hiring and onboarding processes
• Employee training and development
• Scheduling and workforce management
• Employee evaluation and performance management
• Employee counseling and discipline
• Employee motivation and engagement
• Coaching and mentoring
• Adherence to safety and security policies
• Effective communication
• Problem-solving abilities
• Driving organizational efficiency
• Productivity improvement initiatives
• Maintaining quality standards
• Implementing cost-saving measures

Work Environment and Physical Demands

This is a full-time, non-management position located in Tabuk, Amaala, Saudi Arabia. Physical demands include the ability to stand, sit, or walk for extended periods, and move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Fine motor skills and hand-eye coordination are necessary. The role may require movement through narrow, confined, or elevated spaces, as well as up and down stairs and service ramps. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, is also part of the physical requirements. The ability to read and visually verify information in various formats, including small print, and visually inspect tools and equipment for defects is essential. Performing other reasonable job duties as requested by Supervisors is expected.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Club Lounge Agent for its location in Tabuk, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to begin a career in luxury hospitality. As a Club Lounge Agent, you will be instrumental in delivering the renowned "Gold Standards" of The Ritz-Carlton, ensuring exceptional guest experiences with grace and thoughtfulness.

The Ritz-Carlton's success is driven by its culture and commitment to empowering its associates. You will join a global team that values creativity, compassion, and a dedication to providing rare and special luxury service. This role offers an environment where you can perform your best work, begin your purpose, belong to a global team, and develop professionally.

Key Responsibilities

• Complete opening and closing duties, including setting up necessary supplies and tools, cleaning all equipment and areas, and securing the premises.
• Check with the captain or supervisor before leaving at the end of the shift to ensure all tasks are completed.
• Set up, stock, and maintain work areas to ensure readiness for guest service.
• Stock ice, glassware, and paper supplies to meet operational needs.
• Remove soiled wares from bar tops and tables promptly and efficiently.
• Maintain the cleanliness and condition of work areas, the bar, bar units, tables, and other tools, adhering to all set-up guidelines.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management immediately.
• Complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, demonstrating attentiveness and proactivity.
• Assist individuals with disabilities, ensuring their comfort and accessibility.
• Thank guests with genuine appreciation, leaving a lasting positive impression.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Ensure adherence to quality expectations and standards in all guest interactions and tasks.
• Read and visually verify information in a variety of formats, including small print.

Physical Demands

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Effective communication skills.

Work Environment and Schedule

This is a full-time, non-management position located in Tabuk, Amaala, Saudi Arabia. The role is not remote.

The Ritz-Carlton is an equal opportunity employer, committed to fostering an environment where the unique backgrounds of all associates are valued and celebrated. Discrimination is not practiced on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Raffles Hotels & Resorts, specifically Raffles Red Sea Resort in Umluj, Saudi Arabia, is seeking an experienced and competent Bar Supervisor. This role aims to oversee the daily operations of the bar, ensure exceptional service delivery, develop staff performance, and maintain operational efficiency within a luxury resort environment. The role requires strong leadership abilities, a genuine passion for hospitality, and a firm commitment to creating distinctive guest experiences.

Role Responsibilities

• Supervise and manage bar staff, including scheduling, training, performance evaluation, and professional development to ensure a high-performing team.
• Maintain strict inventory control, monitor beverage stock levels, and manage orders to optimize costs while ensuring product availability.
• Ensure compliance with all health, safety, and sanitation regulations, as well as local hospitality standards in Saudi Arabia.
• Provide exceptional customer service by maintaining high service standards and promptly and professionally addressing guest inquiries.
• Operate and manage Point of Sale (POS) systems and beverage management software to track sales, inventory, and staff performance.
• Develop and implement beverage menus, including non-alcoholic drinks and mocktails, that align with resort standards and guest preferences.
• Monitor and analyze beverage costs, pricing strategies, and profitability to achieve financial goals.
• Conduct regular staff training sessions on beverage knowledge, service techniques, and customer interaction.
• Resolve conflicts and maintain a positive work environment that fosters teamwork and motivation.
• Collaborate with other departments to ensure smooth operations and consistent guest satisfaction.

Qualifications and Experience Required

• Minimum of 3-5 years of experience in supervision or management in the bar, restaurant, or hospitality sector.
• Proven experience in managing beverage operations within a luxury hotel or resort environment.
• Strong knowledge of non-alcoholic beverages, mocktails, and beverage service standards.
• Proficiency in using Point of Sale (POS) systems and inventory management software.
• Excellent leadership and team management skills with the ability to motivate and develop staff.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Demonstrated ability to analyze beverage costs, manage budgets, and increase profitability.
• Knowledge of health, safety, and sanitation regulations in the hospitality industry.
• Strong organizational and time management skills with the ability to multitask in a fast-paced environment.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Familiarity with Saudi Arabian hospitality standards and cultural practices is preferred.
• A degree in Hospitality Management or Beverage Service is a plus.

Core Skills

• Beverage Operations Management
• Staff Scheduling and Training
• Performance Management
• Inventory Control and Ordering
• Health, Safety, and Sanitation Regulations
• Excellent Customer Service
• Proficiency in POS Systems and Beverage Management Software
• Beverage Menu Development
• Beverage Cost Analysis, Pricing Strategies, and Profitability Analysis
• Team Management and Conflict Resolution
• Strong Teamwork, Interpersonal, and Communication Skills
• Organizational and Time Management Skills
• Ability to Multitask in a Fast-Paced Environment
• Experience in Non-Alcoholic Beverages and Mocktails
• Understanding of Beverage Service Standards
• Experience in Luxury Hotel and Resort Operations
• Knowledge of Saudi Hospitality Standards

Work Environment and Opportunity

Raffles Red Sea Resort is located in Umluj, Tabuk region, Saudi Arabia. This role presents an opportunity to join Accor, a leading global hospitality group, and contribute to the pre-opening operations of iconic resorts in a promising new destination. The candidate will become part of a team dedicated to creating unparalleled luxury hospitality experiences, with a competitive package and excellent opportunities for professional growth, including exceptional discounts across Accor's global network and luxury brands.