Call Management:
- Effectively and professionally receiving and managing incoming calls.
- Generating potential clients and converting them to the sales team.
Customer Service:
- Accurately identifying and assessing customer needs to achieve their satisfaction.
- Building sustainable trust relationships through open and interactive communication.
Information and Support:
- Providing accurate and complete information using approved methods and tools.
- Dealing with complaints and providing appropriate solutions and alternatives within specified deadlines, while following up to ensure the problem is resolved.
Achieving Goals:
- Meeting individual and team sales targets.
- Efficiently handling calls to achieve the required performance indicators.
Documentation and Reports:
- Maintaining accurate records of customer interactions.
- Processing customer accounts and maintaining their documents.
Compliance with Policies:
Following the company's approved communication procedures, guidelines, and policies.
5,000 / Month
Full-time
