Job Title: Recreational Center Supervisor (Bowling)
Job Objective:
Supervising the operation of the bowling center and ensuring a safe and enjoyable recreational experience for visitors, by managing the team, maintaining service quality, monitoring maintenance, and implementing operational policies and procedures.
Tasks and Responsibilities:
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Supervising Daily Operations:
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Organizing the work schedule and monitoring employee compliance.
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Ensuring the efficient operation of all bowling lanes and other facilities.
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Continuously monitoring the cleanliness and maintenance of the hall and equipment.
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Customer Service:
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Welcoming visitors and ensuring their satisfaction.
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Handling complaints and resolving issues professionally.
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Supervising group reservations and special events.
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Team Management:
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Training and guiding new employees.
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Evaluating employee performance and providing feedback for improvement.
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Promoting a positive and motivational work environment.
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Maintenance and Safety:
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Monitoring periodic maintenance of equipment in coordination with technicians.
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Ensuring the implementation of health and safety standards.
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Reporting any malfunctions or potential hazards.
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Administrative Aspects:
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Preparing daily/weekly reports on hall performance and revenues.
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Controlling inventory of balls, shoes, and other supplies.
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Implementing operational policies and monitoring compliance with them.