Bank Teller Jobs in Jeddah

We are looking for a polite and distinguished employee for the position of (Cashier and Customer Service) to join our team at Al-Andalus Mall - Jeddah. You will be the first point of contact for children and their families, responsible for providing them with a wonderful first impression that reflects our level of service and entertainment.

Responsibilities:

Welcoming visitors with a warm greeting and a smile, and providing clear information about play packages and available offers.

Managing sales and ticket issuance through the cashier system accurately and quickly to ensure smooth entry for visitors.

Receiving payments (cash or cards) and ensuring their accuracy, and closing the cash register accurately at the end of the shift.

Responding to customer inquiries and solving simple problems flexibly, professionally, and positively.

Maintaining the organization and calm of the reception area to provide a comfortable experience for parents.

Requirements:

Excellent communication skills and a high ability to interact kindly with children and parents.

A professional appearance and a positive, cheerful spirit suitable for the entertainment work environment.

Good arithmetic skills and high attention to detail to prevent financial errors.

Commitment to punctuality and the ability to work on a shift system (morning/evening) and weekends.

Benefits and Working Hours:

A fun, lively, and energetic work environment.

Competitive salaries and bonuses determined based on efficiency.

Working hours: changing shift system (6 working days a week / one variable day off).

Work Location and Interviews:

Location: Jeddah - Al-Andalus Mall (first floor) - Kids Island branch.

Application: Through the Sabbar app or by visiting our branch, and candidates will be contacted to schedule personal interviews at the branch.

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

• Responding to customer inquiries promptly via calls, cases, and chats.
• Managing complaints and shipment disruptions with professionalism.
• Coordinating with internal teams for timely resolutions.
• Conducting regular meetings with customers to enhance service delivery.
• Identifying value-added services to promote customer engagement.

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Proven track record of driving change and innovation.
• Excellent communication and decision-making abilities.
• Proficiency in MS Office applications.

About the Role

Alkayan United is looking for individuals to join its team and contribute to providing excellent customer service and organizing work. This role is within the Azizia Mall project in Jeddah, on Sabeen Road. We are looking for people with the ability to interact with customers, organize appointments, and effectively manage their visits, ensuring a positive experience for all visitors.

Key Tasks and Responsibilities

• Receive customers and visitors in a professional and friendly manner.
• Organize appointments and manage customer visit schedules with the sales team.
• Answer phone calls and transfer them to the relevant departments.
• Record customer and employee data in the system.
• Maintain the cleanliness and orderliness of the reception area.
• Encourage activities and interactions within the center.

Qualifications and Requirements

• High school diploma as a minimum; a diploma or university degree in management or marketing is preferred.
• Previous experience in customer reception or customer service is preferred, especially in the real estate sector.
• Proficiency in computer use and Microsoft Office programs.
• A good understanding of the real estate sector is an added advantage.

Essential Skills

• Excellent communication skills and an engaging presence.
• Strong customer service ability.
• Effective sales support skills.
• Proficiency in record keeping.
• Skill in handling phone calls.
• Ability to maintain order and tidiness.
• Excellent active listening skills.
• Enthusiasm and a positive attitude.
• Strong computer skills, including proficiency in Microsoft Office.
• Adaptability and ability to work under pressure.

Work Environment and Location

The workplace is located in Jeddah, Makkah Al-Mukarramah, Kingdom of Saudi Arabia, within the Azizia Mall project. The nature of the work is full-time.