About the Role
Delta Hotels and Resorts is looking for a motivated Housekeeping Services Coordinator to join their team in Jeddah, Makkah, Saudi Arabia. This is a full-time, non-management position, offering an opportunity for individuals with 0-1 years of experience to contribute to a seamless guest experience. As a Housekeeping Services Coordinator, you will play a vital role in maintaining the cleanliness and orderliness of public areas and guest rooms, ensuring guest satisfaction and operational efficiency. We are part of Marriott International, committed to providing the essentials that modern travelers need, with a focus on purposeful service and attention to detail. We are an equal opportunity employer, committed to not discriminating on any protected basis.
Key Tasks and Responsibilities
- Immediate and effective response to requests from guests and other hotel departments.
- Identify and report any preventive maintenance or other issues observed in public areas or guest rooms to the relevant staff.
- Place warning signs as necessary to ensure the safety of guests and staff.
- Direct communication with other departments to arrange urgent repairs when needed.
- Fulfill guest requests and assist with furniture setup in guest rooms as requested.
- Remove items from corridors, including debris, room service trays for food and beverages, unread newspapers, soiled linens, and trash placed near housekeeping carts, and transport them to designated service areas.
- Clean, maintain, and properly store all cleaning equipment.
- Adhere to all company, safety, and security policies and procedures.
- Immediately report any maintenance issues, safety hazards, accidents, or injuries.
- Complete all required safety training and certifications.
- Properly store flammable materials according to safety guidelines.
- Ensure that uniforms and personal appearance are consistently clean and professional.
- Maintain the confidentiality of proprietary hotel information.
- Welcome and acknowledge guests in accordance with company standards.
- Anticipate and meet guest service needs, demonstrating a proactive approach to service.
- Assist individuals with disabilities, ensuring their needs are met with respect and efficiency.
- Thank guests with genuine appreciation for their loyalty.
- Speak with others using clear and professional language.
- Support team members to achieve common goals and contribute to a collaborative work environment.
- Ensure adherence to quality expectations and standards in all completed tasks.
Qualifications and Requirements
- The applicant must be a Saudi national.
- 0-1 years of experience in a related role.
Required Skills
- Proficiency in housekeeping and laundry service procedures and standards.
- Ability to identify and report maintenance issues.
- Strong customer service skills, with a focus on guest satisfaction.
- Effective teamwork and collaboration abilities.
- Clear and professional communication skills.
- Problem-solving capabilities to address guest and operational challenges.
- Physical ability to perform tasks including moving, lifting, carrying, and placing objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related machinery over inclines and uneven surfaces.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Visual inspection skills for tools, equipment, or machinery to identify defects.
- Dexterity in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Ability to move through tight, enclosed, or elevated spaces.
- Willingness and ability to move up and down a ladder.
- Ability to stand, sit, squat, or walk for extended periods throughout the shift.
Additional Job Information
Job Category: Housekeeping & Laundry Services.
Location: 3243 Al Salam Street, Jeddah, Makkah, Saudi Arabia, 23613.
Cities: Jeddah, Makkah.
Work Type: Full-time.
Position Type: Non-management.
Perform other reasonable job duties as requested by supervisors.