About the Role
Delta Hotels and Resorts is seeking a dedicated Housekeeping Aide to join their team in Jiddah, Makkah, Saudi Arabia. This full-time, non-management position is essential for maintaining the high standards of cleanliness and guest satisfaction expected by the brand. The Housekeeping Aide will play a key role in ensuring that public areas and guest rooms are kept immaculate and welcoming.
This role provides an opportunity for individuals with 0-1 years of experience to begin a career in the hospitality industry. The position involves working as part of a team committed to providing exceptional service and upholding company values.
Key Responsibilities
- Respond promptly and efficiently to requests from guests and other hotel departments.
- Identify and report any preventative or other maintenance issues observed in public areas or guest rooms to the appropriate personnel.
- Properly place and remove caution signs as needed.
- Contact other departments directly to arrange for urgent repairs to ensure minimal disruption.
- Deliver guest requests to rooms and assist with setting up furniture items as requested.
- Remove items from hallways, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash, and transport them to designated service areas.
- Clean, maintain, and properly store all cleaning equipment used.
- Adhere to all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries immediately.
- Complete all required safety training and certifications.
- Properly store flammable materials in designated areas.
- Ensure uniform and personal appearance are always clean and professional, meeting company standards.
- Maintain the confidentiality of proprietary hotel information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs, assisting individuals with disabilities when necessary.
- Thank guests with genuine appreciation for their patronage.
- Speak with others using clear and professional language.
- Support team members to achieve common goals and contribute to a collaborative work environment.
- Ensure adherence to quality expectations and standards in all tasks performed.
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance, and in excess of 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Visually inspect tools, equipment, or machines to identify any defects.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces as required by the job.
- Move up and down a ladder safely.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- 0-1 years of experience in a similar role is preferred.
- Ability to perform all physical demands of the job, including lifting, carrying, pushing, pulling, and maintaining stamina for extended periods.
- Proficiency in fine motor skills and hand-eye coordination for manipulating objects.
- Willingness to work in the Makkah region and perform duties to the best of your ability.
- Commitment to becoming a valuable member of a world-class team.
Required Skills
- Guest Service
- Maintenance Reporting
- Cleaning Equipment Maintenance
- Adherence to Company Policies and Procedures
- Following Safety and Security Procedures
- Maintaining Uniform and Personal Appearance Standards
- Confidentiality
- Customer Service Excellence
- Teamwork and Collaboration
- Quality Assurance
- Physical Strength for Lifting and Carrying
- Ability to Push and Pull Equipment
- Physical Stamina
- Fine Motor Skills
- Hand-Eye Coordination
Work Environment and Location
This is a full-time, non-management position located in Jiddah, Makkah, Saudi Arabia. The role requires adherence to company standards and procedures, including maintaining a clean and professional appearance. Marriott International is an equal opportunity employer committed to diversity and inclusion.
