About the Role
Anix Global is seeking an experienced Operations Manager to lead its flexo narrow-web printing operations in Jeddah, Saudi Arabia. This role requires a hands-on professional with a strong background in strategic decision-making, production leadership, and customer-facing commercial support. The Operations Manager will be responsible for driving operational excellence, ensuring high-quality output, and fostering client relationships within the printing and packaging industry. This position demands a leader capable of managing all facets of plant operations, from production performance and process improvement to customer technical support and techno-commercial discussions, contributing to the company's growth in the Saudi Arabian market.
Key Responsibilities
- Lead and oversee all daily operations and production activities specifically related to flexo narrow-web printing.
- Ensure the consistent achievement of production targets, stringent quality standards, timely delivery schedules, and overall cost efficiency.
- Drive continuous improvement initiatives across manufacturing processes, focusing on enhancing machine utilization, minimizing waste, and boosting productivity.
- Monitor and optimize overall plant performance, including effective manpower planning, proactive maintenance coordination, and efficient workflow management.
- Support senior management in strategic and operational decision-making by providing insights derived from production, commercial, and customer requirements.
- Provide comprehensive techno-commercial support to customers, understanding their printing needs, recommending optimal solutions, and addressing technical concerns.
- Collaborate closely with sales and customer-facing teams to assist in commercial negotiations, detailed product discussions, and solution-based selling.
- Manage customer interactions concerning product performance, print quality issues, troubleshooting, and process optimization to ensure client satisfaction.
- Coordinate effectively with various internal departments, including production, quality assurance, sales, supply chain, and maintenance, to ensure seamless business operations.
- Maintain strict compliance with all safety, quality, and regulatory standards applicable within Saudi Arabia.
- Prepare and present detailed operational reports, performance reviews, and actionable improvement plans to senior management.
- Build and mentor operational teams, fostering a high-performance and customer-focused culture within the department.
Qualifications and Requirements
- Bachelor's degree in Printing Technology, Engineering, Operations Management, or a closely related field.
- A minimum of 10-12 years of progressive experience within the printing and packaging industry, with specialized expertise in flexo narrow-web printing.
- Proven track record in an operations, production, or plant management role, demonstrating leadership and accountability.
- A robust understanding of printing processes, including substrates, inks, adhesives, critical quality parameters, and effective production troubleshooting techniques.
- Demonstrated experience in making significant decision-making responsibilities at either an operational or business level.
- The ability to effectively manage day-to-day production operations and engage in customer techno-commercial interactions.
- Strong commercial awareness, with the capability to actively support customer discussions, coordinate pricing-related matters, and engage in solution-based approaches.
Required Skills
- Expertise in Operations Management and Flexo Narrow-Web Printing.
- Proficiency in Production Planning and Control, Techno-Commercial Support, and Customer Relationship Management.
- Strong capabilities in Strategic Decision-Making, Process Improvement, and Team Leadership.
- Solid understanding of Quality and Compliance Management principles.
- Knowledge of Printing Technology, Engineering, and Operations Management principles.
- Skills in Production Leadership and Customer-Facing Commercial Support.
- Experience in Plant Operations Management, Production Performance Management, and Process Improvement.
- Ability to provide Customer Technical Support and lead Techno-Commercial Discussions.
- Deep knowledge of Printing Processes, Substrates, Inks, Adhesives, Quality Parameters, and Production Troubleshooting.
- Aptitude for Decision-Making, Commercial Awareness, and Pricing Coordination.
- Skills in Solution-Based Engagement, optimizing Manufacturing Processes, Machine Utilisation, Waste Reduction, and Productivity Improvement.
- Proficiency in Manpower Planning, Maintenance Coordination, and Workflow Efficiency.
- Competence in Strategic and Operational Decision-Making, understanding Commercial and Customer Requirements.
- Ability to understand Customer Needs, recommend Solutions, and resolve Technical Concerns.
- Skills in Sales Coordination, Product Discussions, and Solution Selling.
- Experience in handling Product Performance, Print Quality Troubleshooting, and Process Optimization.
- Proficiency in Internal Team Coordination, Quality Assurance, Supply Chain Coordination, Safety Compliance, and Regulatory Standards Compliance.
- Ability to prepare Operational Reports, conduct Performance Reviews, and develop Improvement Plans.
- Skills in Team Mentoring, building High-Performance Cultures, and fostering Customer-Focused Cultures.
- Hands-on knowledge of Flexo Narrow-Web Equipment and Production Environments.
- Confidence in Customer Dealing, providing Technical Clarifications, and contributing to Business Growth.
- Capability for Ownership Taking, Sound Decision Making, and Cross-functional Coordination.
Work Environment
This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires over 10 years of experience in the field.
