Full-time Communications Support Technician Jobs in Jeddah

About the Role

Hitachi Rail is seeking a Saudi National Installation & Maintenance Technician to join its team in Jeddah, Saudi Arabia. This role is integral to the successful deployment and ongoing support of advanced transportation systems. You will contribute to projects focused on digital transformation and technology within the region, working as part of a diverse and innovative global organization.

Role Objective

The primary objective of this position is to prepare and execute the installation of delivered equipment and systems. You will be responsible for performing Level 1 preventive and corrective maintenance activities, and will also support engineers with Level 2 and Level 3 maintenance tasks. This role requires a willingness to work during weekends and holidays to ensure operational continuity.

Key Responsibilities

• Prepare and execute the installation of delivered equipment and systems.
• Execute Level 1 preventive and corrective maintenance activities.
• Support engineers with Level 2 and Level 3 preventive and corrective maintenance activities.
• Perform site surveys and contribute to Site Readiness Reviews.
• Verify that assigned work aligns with customer requirements and installation schedules.
• Participate effectively in customer equipment installation, configuration, unit testing, verification, and preparation for operation.
• Identify and resolve problems in a timely and cost-effective manner.
• Promptly inform the Installation Engineer of any issues with installation and testing activities.
• Record test activity results in measurement sheets and prepare suitable reports.
• Provide technical support to customer, Thales, or subcontractor teams for installation-related issues.
• Assist with Post Installation Check Out (PICO) and tests and commissioning activities as required, in coordination with involved teams.
• Contribute to the activities of Thales technical specialists for integration testing, troubleshooting, and commissioning testing when needed.
• Ensure the quality, security, and suitability of all work performed.
• Perform calibration of test and measurement equipment.
• Provide daily reporting on identified system operational issues and create PCRs (Problem Change Requests).
• Monitor systems using various monitoring tools and report any deviations or defects.

Qualifications and Requirements

• Knowledge and experience in the installation and maintenance of Transportation Security systems, including Communication and Signaling Systems.
• Ability to demonstrate installation, commissioning, and troubleshooting techniques.
• Proficiency in performing basic configurations and knowledge of System configurations.
• Capability to calibrate and use electronic tools for installation activities.
• Ability to perform preventive maintenance tasks.
• Skill in preparing technical reports.
• A Diploma in Electronic or Communications is mandatory and must be certified by the Saudi Engineering Council (SEC).

Skills

• Transportation Security systems installation and maintenance
• Communication and Signaling Systems
• Installation, commissioning, and troubleshooting techniques
• System configurations
• Proficiency with electronic tools
• Preventive maintenance
• Technical report preparation

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, with the work location specified as Makkah city. The role requires 0-1 years of experience. Hitachi Rail is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.

About the Role

ALTAWKILAT is seeking a motivated and detail-oriented IT Help Desk Support professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience looking to launch their career in IT support within a dynamic environment. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing essential support to approximately 500 users across multiple physical locations.

Key Responsibilities

• Install and troubleshoot Windows Operating Systems and related software applications.
• Install and provide comprehensive support for Microsoft Office and Office 365 applications.
• Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
• Utilize remote support tools to effectively assist end-users with their technical issues.
• Provide IT support to a user base of approximately 500 individuals across multiple physical sites.
• Enhance overall system performance by proactively identifying issues and recommending potential improvements.
• Manage help desk tickets by tracking, prioritizing, and resolving all technical support requests efficiently.
• Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.

Required Experience and Skills

• Experience in installing and troubleshooting Windows OS and related software.
• Experience in installing and supporting Microsoft Office and Office 365 applications.
• Experience in installing, configuring, and maintaining hardware devices such as printers, scanners, and copiers.
• Proficiency in utilizing remote support tools for effective end-user assistance.
• Experience in managing help desk tickets, including tracking, prioritizing, and resolving technical support requests.
• Experience in maintaining accurate records of IT assets within an IT inventory system.

Technical Proficiencies

• Windows Operating Systems
• Microsoft Office Suite
• Office 365
• Hardware Device Support (printers, scanners, copiers)
• Remote Support Tools
• IT Asset Management

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Specialist to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position offers an excellent opportunity for individuals with 0-1 years of experience to contribute to the efficient operation of our medical applications and provide essential technical support within a leading healthcare organization. The IT Specialist will play a crucial role in ensuring the seamless functionality of our clinical and third-party applications, providing functional and technical expertise in configuration, support, training, deployment, and issue resolution.

Key Responsibilities

• Provide 2nd-line support to users of Fakeeh Care's clinical applications, promptly resolving technical issues, and offering 1st-line support as needed.
• Monitor, maintain, and update clinical solutions and third-party clinical solutions/add-ons to ensure their proper functioning.
• Register and document all daily work activities and support cases.
• Maintain clear communication with users, offering ongoing technical support and providing timely updates on case progress.
• Troubleshoot and resolve product issues, focusing on effective problem resolution and maintaining related documentation.
• Track and manage user cases and assigned tasks from initiation to closure, ensuring timely resolutions.
• Collaborate with team members to enhance work routines, processes, and product knowledge within the Customer Care Services department.
• Foster working relationships with the solutions delivery team for seamless collaboration on projects and issue resolution.
• Balance project priorities to maintain stability and availability across the application landscape.
• Ensure all deliverables are functionally appropriate, technically sound, and integrated into the overall system architecture.
• Maintain accurate and up-to-date documentation regarding process flows, design specifications, and daily work requirements.
• Utilize the Application Solution Manager for problem-solving, solution exploration, and addressing daily work needs.
• Perform other duties as assigned within the scope of job responsibilities.

Qualifications and Requirements

• 0 - 2 years of experience in IT support or application support, preferably within a healthcare setting.
• A Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a closely related field.
• A Master's degree in a relevant field is considered a plus.

Required Skills

• Proficiency in IT Support and Application Support.
• Experience with Healthcare IT environments.
• Strong Problem-Solving abilities.
• Excellent Communication skills, both oral and written.
• Demonstrated Teamwork capabilities.
• Skilled in Documentation practices.
• Familiarity with Application Solution Manager.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. An excellent command of oral and written English is required, with proficiency in Arabic being preferred.

About the Role

Haleon is seeking a Digital & Tech (D&T) Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This role is responsible for the delivery and support of site-based digital workplace and commercial technology services across Operating Units. The position involves providing hands-on, in-person technology support to ensure employees can work effectively with digital tools, resolve daily technical issues, and correctly apply cybersecurity practices on site.

Role Context and Responsibilities

As the primary market point of contact for Operating Unit (OU) Tech Partners, you will connect on-the-ground operations with central Digital & Tech teams. This involves ensuring site needs, commercial priorities, and operational realities are understood and supported. You will offer local insights into commercial execution, including field force and distributor operations, supporting the stability and adoption of critical platforms like DMS and SFA. The role also contributes to capturing business needs, supporting local digital initiatives and pilots, and providing structured service performance insights and reporting to enhance digital workplace and commercial technology environments.

• Serve as the primary market point of contact (SPOC) for Operating Unit (OU) Tech Partners, ensuring alignment between site operations, commercial priorities, and Digital & Tech initiatives.
• Assist OU Tech Partners in capturing and articulating site-level business needs, translating operational challenges into digital opportunities, requirements, and prioritization.
• Support the effective usage, stability, and adoption of commercial technology platforms, including DMS, SFA, and other market performance tools.
• Contribute to the execution of local digital initiatives, pilots, and innovations, ensuring smooth rollout and providing actionable feedback.
• Maintain visibility of site-level service performance, recurring issues, and user experience, providing structured reporting to OU Tech Partners and D&T leadership.
• Leverage service data and operational insights to identify improvement opportunities and support continuous optimization of digital workplace and commercial technology.
• Act as a feedback bridge between business users and D&T teams, representing local realities and opportunities in decision-making.
• Manage day-to-day technology service delivery at the site.
• Support routine checks on critical site technology and equipment in partnership with D&T teams and third-party providers.
• Maintain local asset inventory in line with Haleon policy and support the asset lifecycle.
• Support planned changes, roll-outs, upgrades, and migrations, including coordination, communication, and on-site support.
• Assist with the migration of local applications to strategic global platforms, collaborating with central D&T teams.
• Oversee service level agreements and incident resolution for the site.
• Act as a point of escalation for incident and problem resolution, adhering to Haleon incident and service management playbooks.
• Represent the site on incident management calls, ensuring operational context is understood.
• Identify recurring issues and collaborate with D&T teams and suppliers to implement permanent fixes and service improvements.
• Provide site-level input into post-incident reviews and service improvement discussions.
• Build strong working relationships with local Commercial leadership, functional teams, and end users to represent site needs in D&T discussions.
• Collaborate with Service Management and MEA Digital & Tech Heads to provide site-level input on local service performance and incident resolution.
• Build strong partnerships with D&T functions and third-party providers to support effective service delivery and problem management.
• Act as a local champion for D&T initiatives and change, supporting adoption through on-site engagement.
• Provide practical training sessions on D&T capabilities, policies, and initiatives in partnership with central D&T teams.
• Encourage self-service, effective use of knowledge articles, and compliance with approved tools and secure processes.
• Provide in-person, hands-on support for the site's digital workplace requirements.
• Support conference rooms and shared spaces, including AV and hybrid meeting technology.
• Support local technology processes such as onboarding and offboarding.
• Serve as the on-site contact for cybersecurity queries and minor incidents, working with the central Cyber Security team.
• Ensure endpoint security measures are correctly applied on site and on local applications.
• Support the correct application of user access management protocols at the site.
• Detect and escalate suspected security incidents following Haleon security playbooks.
• Promote Haleon secure working practices at the site.
• Support the implementation of security changes on site in partnership with the Cyber team.

Qualifications and Experience

Candidates should possess a Bachelor’s degree in Computer Science, Information Systems, Business Informatics, or a related field. The role requires 2-5 years of experience in IT support, digital workplace, or site-based technology roles. Essential experience includes hands-on work with Microsoft productivity tools, collaboration platforms, and video conferencing technologies. Familiarity with IT service management practices and tools, such as ServiceNow for incident and request handling, is expected. A foundational understanding of cybersecurity principles and secure working practices is necessary, along with a basic understanding of business operations to engage with non-technical stakeholders.

• Bachelor’s degree in Computer Science, Information Systems, Business Informatics, or a related field.
• 2-5 years of experience in IT support, digital workplace, or site-based technology roles.
• Solid hands-on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies.
• Exposure to IT service management practices and tools (*, ServiceNow), including incident and request handling.
• Foundational understanding of cyber security principles and secure working practices.
• Basic understanding of business operations with the ability to engage with non-technical stakeholders and translate technical issues into business context.
• Demonstrated ability to work across central teams, vendors, and business stakeholders in a matrix environment.
• Experience supporting or working with commercial technology platforms such as DMS, SFA, CRM, or other field execution tools.
• Exposure to Tech Partnering, Business Partnering, or demand capture activities.
• Experience in data collection, reporting, or service performance tracking.
• Experience working with or managing third-party service providers in a service delivery environment.
• Experience supporting AV, meeting room technologies, and hybrid working environments.
• Relevant certifications such as ITIL, Microsoft, Networking, or Security certifications are advantageous.
• Experience working in commercial, FMCG, or regulated environments is beneficial.
• Jeddah-based candidates are preferred.

Required Skills

• Digital Workplace Technology
• Commercial Technology Services
• IT Support
• Cyber Security
• Microsoft Productivity Tools
• Collaboration Platforms
• Video Conferencing Technologies
• IT Service Management (ITSM)
• Incident Management
• Problem Resolution
• Business Engagement
• Stakeholder Management
• Service Performance Reporting
• DMS (Distribution Management System)
• SFA (Sales Force Automation)

Work Location and Type

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. Haleon is committed to fostering an inclusive culture where diverse backgrounds and views are valued, aiming to best serve consumers and unleash the full potential of its people.

About the Role

DP World is seeking a Senior Specialist - P&T Applications Support to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is integral to ensuring the smooth operation of business and operational systems within DP World Jeddah. The position focuses on providing essential day-to-day application support, including meticulously logging, analyzing, troubleshooting, and resolving user issues in alignment with established priorities and service level agreements. The successful candidate will serve as a key liaison, coordinating effectively with business users, internal IT teams, and external vendors to guarantee stable application availability, timely incident resolution, and to drive continuous improvement initiatives.

Key Responsibilities

• Provide first and second-level support for business applications, portals, integrations, and related operational systems.
• Address user complaints and service requests through approved support channels and the established ticketing process.
• Understand reported issues, reproduce problems where necessary, and assess their business impact and urgency.
• Prioritize incidents based on operational impact, Service Level Agreements (SLAs), and business criticality.
• Troubleshoot application issues by reviewing user inputs, system behavior, logs, reports, transactions, and integration status.
• Coordinate with developers, infrastructure teams, database administrators, and vendors for effective issue resolution and root cause analysis.
• Support application access management by coordinating user creation, role changes, and access reviews as per approved procedures.
• Train and guide users on correct application usage and the support process when required.
• Identify recurring issues and recommend process, system, or control improvements to reduce incidents and manual workarounds.
• Ensure proper documentation of incidents, resolutions, workarounds, and lessons learned in the support knowledge base.
• Maintain confidentiality, data integrity, and compliance with IT security policies and company procedures.
• Be responsible for safety and discipline within the work area.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field is mandatory.
• Minimum of 2 to 3 years of experience in application support, IT support, systems support, or a similar role.
• Strong analytical and problem-solving skills with the ability to understand business processes and system behavior.
• Good communication skills with the ability to interact professionally with users, stakeholders, vendors, and technical teams.
• Must be diligent, a quick learner, customer-focused, and willing to work extra hours or shifts during operational emergencies.

Required Skills

• Application Support
• IT Support
• Systems Support
• Analytical Skills
• Problem-Solving Skills
• Communication Skills

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Knowledge of Port Terminal Operations, TOS (Terminal Operating System), and Logistics Applications is considered an advantage.