About the Role
Delta Hotels and Resorts is seeking a motivated and customer-focused Event Executive to join our team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is an excellent opportunity for individuals with 0-1 year of experience to begin their career in the hospitality and sales sector. The Event Executive will play a crucial role in supporting sales and marketing activities, ensuring smooth event operations, and contributing to a positive guest experience. The role is based in Jeddah and is not a remote position.
Key Responsibilities
- Regularly update the information board to inform employees of important events.
- Provide assistance and guidance to employees who may be struggling with their job duties, such as low package sales numbers.
- Assign lead calls or emails to Sales Executives based on a rotation system.
- Create spreadsheets to organize information related to Sales and Marketing activities, including mailing lists and tour details.
- Enter, retrieve, reconcile, and verify information within software systems used in the sales process.
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
- Promote awareness of the brand image both internally and externally.
- Utilize sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling.
- Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities and services.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to management.
- Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and protecting company assets.
- Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards, and identify, recommend, develop, and implement new ways to increase organizational quality.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or GED equivalent.
- At least 1 year of related work experience.
- No supervisory experience required.
- No specific licenses or certifications are required for this role.
Required Skills
- Proficiency in sales techniques to maximize revenue and guest loyalty.
- Strong customer service skills to address guest needs and resolve issues.
- Effective communication skills, both verbal and written.
- Problem-solving abilities to handle guest requests and operational challenges.
- Teamwork skills to collaborate effectively with colleagues and management.
Work Environment and Schedule
This is a full-time, non-management position located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. The role is not remote. The position is within the Sales & Marketing job category.
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
