Full-time Ict Lines Installer Jobs in Jeddah

About the Role

Kaizen Firm is seeking a dedicated Information Technology Support Technician to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is essential for maintaining the efficiency and integrity of the company's IT infrastructure. The IT Technician will act as the primary point of contact for daily technical support, ensuring prompt resolution of IT-related issues to minimize operational disruptions. The role also involves supporting infrastructure maintenance, system deployments, network administration, and IT security initiatives under the guidance of the IT Manager. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a commitment to providing high-quality user support, offering an opportunity for career growth within a dynamic organization.

Key Responsibilities

• Provide first and second-line technical support for hardware, software, network connectivity, and peripheral device issues.
• Log, prioritize, troubleshoot, and resolve IT support requests within agreed service levels.
• Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, email systems, and collaboration platforms.
• Escalate complex technical issues when necessary, ensuring troubleshooting activities are accurately documented.
• Install, configure, maintain, and troubleshoot workstations, laptops, printers, monitors, and related peripherals.
• Deploy software applications, updates, and patches in accordance with IT policies and licensing requirements.
• Maintain accurate records of IT hardware, software assets, and license inventories.
• Prepare and configure equipment, user accounts, and system access for new employees.
• Assist in maintaining local area networks (LAN), wireless infrastructure, network switches, and connectivity services.
• Monitor network performance and troubleshoot connectivity issues to support uninterrupted operations.
• Support server room maintenance activities, including hardware inspections, cable management, and environmental monitoring.
• Assist with infrastructure upgrades, equipment installations, and technology projects as required.
• Apply operating system updates, security patches, and antivirus updates across end-user devices.
• Monitor backup processes and report failures or irregularities for prompt resolution.
• Support the implementation and enforcement of IT security policies, access controls, and password management standards.
• Report and document cybersecurity incidents or suspicious activities in accordance with established procedures.
• Maintain accurate documentation of IT systems, configurations, asset inventories, and troubleshooting procedures.
• Develop and update user guides, knowledge base articles, and FAQ documents to improve user self-service capabilities.
• Identify recurring technical issues and recommend long-term solutions to improve service quality and operational efficiency.
• Support continuous improvement initiatives within the IT function.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-5 years of experience in IT support, technical services, or systems administration.
• Strong working knowledge of Windows 10/11, Microsoft 365, and Active Directory environments.
• Hands-on experience with hardware installation, network troubleshooting, printers, and peripheral devices.
• Familiarity with IT helpdesk ticketing systems and IT service management practices.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and wireless networking.
• Professional certifications such as CompTIA A+, Network+, Microsoft, or equivalent are considered advantageous.
• Strong communication skills in English.
• Arabic language proficiency is preferred.

Required Skills

• IT Helpdesk
• Hardware Support
• Software Support
• Network Connectivity
• Peripheral Devices
• Troubleshooting
• Desktops and Laptops
• Printers and Mobile Devices
• Email Systems and Collaboration Platforms
• Workstation Installation and Configuration
• Software Deployment
• IT Policies and License Management
• Asset Management
• Local Area Networks (LAN) and Wireless Infrastructure
• Network Switches and Performance Monitoring
• Server Room Maintenance
• Infrastructure Upgrades
• Operating System Updates, Security Patches, and Antivirus Updates
• Backup Processes Monitoring
• IT Security Policies, Access Controls, and Password Management
• Cybersecurity Incident Reporting
• Documentation and Knowledge Base Management
• User Guides
• Continuous Improvement
• Windows 10/11
• Microsoft 365
• Active Directory
• IT Ticketing Systems and IT Service Management (ITSM)
• TCP/IP, DNS, DHCP, and Wireless Networking
• Communication

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves direct technical support and infrastructure maintenance within the company's IT operations.

About the Role

Hitachi Rail is seeking a Saudi National Installation & Maintenance Technician to join its team in Jeddah, Saudi Arabia. This role is integral to the successful deployment and ongoing support of advanced transportation systems. You will contribute to projects focused on digital transformation and technology within the region, working as part of a diverse and innovative global organization.

Role Objective

The primary objective of this position is to prepare and execute the installation of delivered equipment and systems. You will be responsible for performing Level 1 preventive and corrective maintenance activities, and will also support engineers with Level 2 and Level 3 maintenance tasks. This role requires a willingness to work during weekends and holidays to ensure operational continuity.

Key Responsibilities

• Prepare and execute the installation of delivered equipment and systems.
• Execute Level 1 preventive and corrective maintenance activities.
• Support engineers with Level 2 and Level 3 preventive and corrective maintenance activities.
• Perform site surveys and contribute to Site Readiness Reviews.
• Verify that assigned work aligns with customer requirements and installation schedules.
• Participate effectively in customer equipment installation, configuration, unit testing, verification, and preparation for operation.
• Identify and resolve problems in a timely and cost-effective manner.
• Promptly inform the Installation Engineer of any issues with installation and testing activities.
• Record test activity results in measurement sheets and prepare suitable reports.
• Provide technical support to customer, Thales, or subcontractor teams for installation-related issues.
• Assist with Post Installation Check Out (PICO) and tests and commissioning activities as required, in coordination with involved teams.
• Contribute to the activities of Thales technical specialists for integration testing, troubleshooting, and commissioning testing when needed.
• Ensure the quality, security, and suitability of all work performed.
• Perform calibration of test and measurement equipment.
• Provide daily reporting on identified system operational issues and create PCRs (Problem Change Requests).
• Monitor systems using various monitoring tools and report any deviations or defects.

Qualifications and Requirements

• Knowledge and experience in the installation and maintenance of Transportation Security systems, including Communication and Signaling Systems.
• Ability to demonstrate installation, commissioning, and troubleshooting techniques.
• Proficiency in performing basic configurations and knowledge of System configurations.
• Capability to calibrate and use electronic tools for installation activities.
• Ability to perform preventive maintenance tasks.
• Skill in preparing technical reports.
• A Diploma in Electronic or Communications is mandatory and must be certified by the Saudi Engineering Council (SEC).

Skills

• Transportation Security systems installation and maintenance
• Communication and Signaling Systems
• Installation, commissioning, and troubleshooting techniques
• System configurations
• Proficiency with electronic tools
• Preventive maintenance
• Technical report preparation

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, with the work location specified as Makkah city. The role requires 0-1 years of experience. Hitachi Rail is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.

About the Role

Alkayan United is seeking a technically proficient individual to join their team in Jeddah, Makkah Province, Saudi Arabia. This full-time position focuses on managing and optimizing our IT infrastructure, with a particular emphasis on Customer Relationship Management (CRM) systems and core technical frameworks. The role is designed for individuals with 0-1 years of experience, offering an excellent opportunity for hands-on skill development in a supportive environment.

Job Responsibilities

• Manage and monitor CRM systems and support the technical environment.
• Ensure system continuity and stability, providing ongoing support.
• Manage the company's email system and internal networks.
• Implement system integration tasks and develop APIs.
• Develop and customize systems to meet business needs.
• Provide technical support for hardware and software, and maintain systems.
• Manage the hardware lifecycle and set up the work environment.
• Analyze technical issues and propose effective and applicable solutions.
• Apply best technical practices to improve efficiency and stability.

Required Qualifications and Experience

• Experience in managing CRM systems and technical support, or web support.
• Understanding of email systems and core network infrastructure.
• Familiarity with system development and integration via APIs and external integrations.
• Experience in providing technical support and system management.
• Strong problem-solving skills and the ability to effectively and practically address technical issues.

Core Skills

• CRM Management
• Technical Support
• System Infrastructure
• Email System
• Networking
• Integration
• APIs
• System Development
• Problem Solving

Job Details

Company: Alkayan United

Location: Jeddah, Makkah Province, Saudi Arabia

Job Type: Full-time

Required Experience: 0-1 years

We are looking for a qualified electrical engineering technician to join our team, where you will be responsible for installing and maintaining electrical systems, conducting regular inspections of electrical equipment, and troubleshooting technical issues. This position requires experience in reading electrical diagrams, working with various measuring tools, and applying occupational safety standards. The ideal candidate should have a technical qualification in electrical engineering and the ability to work as part of a team and handle work pressure effectively.

Join Our Team as a Mechanical Technician!
At International Water Distribution Co. (Tawzea), we are seeking a skilled Mechanical Technician to maintain and repair all types of pumps including centrifugal pumps, gear pumps, and metering pumps. This is an exciting opportunity to be part of a company that specializes in the management of industrial cities and the operation of water and wastewater facilities.

Key Responsibilities:

• Perform preventive, corrective, and emergency maintenance on installed pumps and valves in accordance with O&M manual instructions.
• Handle pipeline burst treatment and report failure points that require pump maintenance.
• Conduct mechanical part inspections and electrical testing of motors.
• Carry out mechanical seal replacement, coupling, alignment, and gearbox assembly and maintenance.
• Monitor bearings and lubrication points, and replace shaft seals if needed.

Requirements:

• A minimum of 2 years of relevant work experience.
• A technical degree in Mechanics Technology.

If you are ready to bring your expertise to our team, apply now!

🔹 Overview

We are looking for a skilled Site Technician to support on-site builds and handle day-to-day technical tasks. This role requires hands-on experience, basic troubleshooting skills, and the ability to follow technical drawings and instructions to ensure smooth and high-quality execution.

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🔹 Key Responsibilities

• Assist in on-site assembly, installation, and execution of technical work
• Perform basic troubleshooting and resolve mechanical/technical issues
• Follow engineering drawings, instructions, and specifications accurately
• Support coordination with team members and supervisors on-site
• Monitor work progress and report any issues or delays
• Conduct basic quality checks during installation and execution
• Provide updates on work progress when required

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🔹 Requirements

• Diploma or technical certification in Mechanical, Automotive, or Industrial fields
• Basic ability to read and understand technical drawings
• Hands-on experience in installation, maintenance, or technical work
• Experience in fabrication, manufacturing, or workshop environments is a plus
• Ability to work on-site and handle physically demanding tasks
• Good problem-solving skills
• Basic communication skills
• Willingness to learn and follow instructions

About the Role

Haleon is seeking a Digital & Tech (D&T) Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This role is responsible for the delivery and support of site-based digital workplace and commercial technology services across Operating Units. The position involves providing hands-on, in-person technology support to ensure employees can work effectively with digital tools, resolve daily technical issues, and correctly apply cybersecurity practices on site.

Role Context and Responsibilities

As the primary market point of contact for Operating Unit (OU) Tech Partners, you will connect on-the-ground operations with central Digital & Tech teams. This involves ensuring site needs, commercial priorities, and operational realities are understood and supported. You will offer local insights into commercial execution, including field force and distributor operations, supporting the stability and adoption of critical platforms like DMS and SFA. The role also contributes to capturing business needs, supporting local digital initiatives and pilots, and providing structured service performance insights and reporting to enhance digital workplace and commercial technology environments.

• Serve as the primary market point of contact (SPOC) for Operating Unit (OU) Tech Partners, ensuring alignment between site operations, commercial priorities, and Digital & Tech initiatives.
• Assist OU Tech Partners in capturing and articulating site-level business needs, translating operational challenges into digital opportunities, requirements, and prioritization.
• Support the effective usage, stability, and adoption of commercial technology platforms, including DMS, SFA, and other market performance tools.
• Contribute to the execution of local digital initiatives, pilots, and innovations, ensuring smooth rollout and providing actionable feedback.
• Maintain visibility of site-level service performance, recurring issues, and user experience, providing structured reporting to OU Tech Partners and D&T leadership.
• Leverage service data and operational insights to identify improvement opportunities and support continuous optimization of digital workplace and commercial technology.
• Act as a feedback bridge between business users and D&T teams, representing local realities and opportunities in decision-making.
• Manage day-to-day technology service delivery at the site.
• Support routine checks on critical site technology and equipment in partnership with D&T teams and third-party providers.
• Maintain local asset inventory in line with Haleon policy and support the asset lifecycle.
• Support planned changes, roll-outs, upgrades, and migrations, including coordination, communication, and on-site support.
• Assist with the migration of local applications to strategic global platforms, collaborating with central D&T teams.
• Oversee service level agreements and incident resolution for the site.
• Act as a point of escalation for incident and problem resolution, adhering to Haleon incident and service management playbooks.
• Represent the site on incident management calls, ensuring operational context is understood.
• Identify recurring issues and collaborate with D&T teams and suppliers to implement permanent fixes and service improvements.
• Provide site-level input into post-incident reviews and service improvement discussions.
• Build strong working relationships with local Commercial leadership, functional teams, and end users to represent site needs in D&T discussions.
• Collaborate with Service Management and MEA Digital & Tech Heads to provide site-level input on local service performance and incident resolution.
• Build strong partnerships with D&T functions and third-party providers to support effective service delivery and problem management.
• Act as a local champion for D&T initiatives and change, supporting adoption through on-site engagement.
• Provide practical training sessions on D&T capabilities, policies, and initiatives in partnership with central D&T teams.
• Encourage self-service, effective use of knowledge articles, and compliance with approved tools and secure processes.
• Provide in-person, hands-on support for the site's digital workplace requirements.
• Support conference rooms and shared spaces, including AV and hybrid meeting technology.
• Support local technology processes such as onboarding and offboarding.
• Serve as the on-site contact for cybersecurity queries and minor incidents, working with the central Cyber Security team.
• Ensure endpoint security measures are correctly applied on site and on local applications.
• Support the correct application of user access management protocols at the site.
• Detect and escalate suspected security incidents following Haleon security playbooks.
• Promote Haleon secure working practices at the site.
• Support the implementation of security changes on site in partnership with the Cyber team.

Qualifications and Experience

Candidates should possess a Bachelor’s degree in Computer Science, Information Systems, Business Informatics, or a related field. The role requires 2-5 years of experience in IT support, digital workplace, or site-based technology roles. Essential experience includes hands-on work with Microsoft productivity tools, collaboration platforms, and video conferencing technologies. Familiarity with IT service management practices and tools, such as ServiceNow for incident and request handling, is expected. A foundational understanding of cybersecurity principles and secure working practices is necessary, along with a basic understanding of business operations to engage with non-technical stakeholders.

• Bachelor’s degree in Computer Science, Information Systems, Business Informatics, or a related field.
• 2-5 years of experience in IT support, digital workplace, or site-based technology roles.
• Solid hands-on experience with Microsoft productivity tools, collaboration platforms, and video conferencing technologies.
• Exposure to IT service management practices and tools (*, ServiceNow), including incident and request handling.
• Foundational understanding of cyber security principles and secure working practices.
• Basic understanding of business operations with the ability to engage with non-technical stakeholders and translate technical issues into business context.
• Demonstrated ability to work across central teams, vendors, and business stakeholders in a matrix environment.
• Experience supporting or working with commercial technology platforms such as DMS, SFA, CRM, or other field execution tools.
• Exposure to Tech Partnering, Business Partnering, or demand capture activities.
• Experience in data collection, reporting, or service performance tracking.
• Experience working with or managing third-party service providers in a service delivery environment.
• Experience supporting AV, meeting room technologies, and hybrid working environments.
• Relevant certifications such as ITIL, Microsoft, Networking, or Security certifications are advantageous.
• Experience working in commercial, FMCG, or regulated environments is beneficial.
• Jeddah-based candidates are preferred.

Required Skills

• Digital Workplace Technology
• Commercial Technology Services
• IT Support
• Cyber Security
• Microsoft Productivity Tools
• Collaboration Platforms
• Video Conferencing Technologies
• IT Service Management (ITSM)
• Incident Management
• Problem Resolution
• Business Engagement
• Stakeholder Management
• Service Performance Reporting
• DMS (Distribution Management System)
• SFA (Sales Force Automation)

Work Location and Type

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. Haleon is committed to fostering an inclusive culture where diverse backgrounds and views are valued, aiming to best serve consumers and unleash the full potential of its people.

Join WISTER as an HVAC & Refrigeration Technician!
WISTER is a fast-casual restaurant chain in Saudi Arabia, known for its fresh, made-to-order burgers and commitment to high-quality meals. We pride ourselves on delivering an outstanding dining experience for our customers.

Role Overview:
This full-time, on-site role is located in Jeddah. You will manage day-to-day tasks including troubleshooting, performing preventive maintenance, and ensuring the proper functioning of refrigeration and HVAC systems. Responsibilities also include addressing plumbing issues and ensuring compliance with regulatory standards. Your hands-on technical expertise and collaborative work style will be crucial for maintaining equipment reliability and optimal performance.

Qualifications:

• Experience in troubleshooting and preventive maintenance for HVAC and refrigeration systems.
• Knowledge of plumbing systems and related repair procedures.
• Proficiency with electrical systems related to HVAC/refrigeration.
• Familiarity with EPA requirements and regulations, especially regarding refrigerant handling.
• Strong attention to detail and problem-solving skills.
• Technical certification in HVAC and Refrigeration systems is preferred.
• Previous experience in the restaurant or food service industry is a plus.

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Specialist to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position offers an excellent opportunity for individuals with 0-1 years of experience to contribute to the efficient operation of our medical applications and provide essential technical support within a leading healthcare organization. The IT Specialist will play a crucial role in ensuring the seamless functionality of our clinical and third-party applications, providing functional and technical expertise in configuration, support, training, deployment, and issue resolution.

Key Responsibilities

• Provide 2nd-line support to users of Fakeeh Care's clinical applications, promptly resolving technical issues, and offering 1st-line support as needed.
• Monitor, maintain, and update clinical solutions and third-party clinical solutions/add-ons to ensure their proper functioning.
• Register and document all daily work activities and support cases.
• Maintain clear communication with users, offering ongoing technical support and providing timely updates on case progress.
• Troubleshoot and resolve product issues, focusing on effective problem resolution and maintaining related documentation.
• Track and manage user cases and assigned tasks from initiation to closure, ensuring timely resolutions.
• Collaborate with team members to enhance work routines, processes, and product knowledge within the Customer Care Services department.
• Foster working relationships with the solutions delivery team for seamless collaboration on projects and issue resolution.
• Balance project priorities to maintain stability and availability across the application landscape.
• Ensure all deliverables are functionally appropriate, technically sound, and integrated into the overall system architecture.
• Maintain accurate and up-to-date documentation regarding process flows, design specifications, and daily work requirements.
• Utilize the Application Solution Manager for problem-solving, solution exploration, and addressing daily work needs.
• Perform other duties as assigned within the scope of job responsibilities.

Qualifications and Requirements

• 0 - 2 years of experience in IT support or application support, preferably within a healthcare setting.
• A Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a closely related field.
• A Master's degree in a relevant field is considered a plus.

Required Skills

• Proficiency in IT Support and Application Support.
• Experience with Healthcare IT environments.
• Strong Problem-Solving abilities.
• Excellent Communication skills, both oral and written.
• Demonstrated Teamwork capabilities.
• Skilled in Documentation practices.
• Familiarity with Application Solution Manager.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. An excellent command of oral and written English is required, with proficiency in Arabic being preferred.

About the Role

ALTAWKILAT is seeking a motivated and detail-oriented IT Help Desk Support professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience looking to launch their career in IT support within a dynamic environment. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing essential support to approximately 500 users across multiple physical locations.

Key Responsibilities

• Install and troubleshoot Windows Operating Systems and related software applications.
• Install and provide comprehensive support for Microsoft Office and Office 365 applications.
• Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
• Utilize remote support tools to effectively assist end-users with their technical issues.
• Provide IT support to a user base of approximately 500 individuals across multiple physical sites.
• Enhance overall system performance by proactively identifying issues and recommending potential improvements.
• Manage help desk tickets by tracking, prioritizing, and resolving all technical support requests efficiently.
• Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.

Required Experience and Skills

• Experience in installing and troubleshooting Windows OS and related software.
• Experience in installing and supporting Microsoft Office and Office 365 applications.
• Experience in installing, configuring, and maintaining hardware devices such as printers, scanners, and copiers.
• Proficiency in utilizing remote support tools for effective end-user assistance.
• Experience in managing help desk tickets, including tracking, prioritizing, and resolving technical support requests.
• Experience in maintaining accurate records of IT assets within an IT inventory system.

Technical Proficiencies

• Windows Operating Systems
• Microsoft Office Suite
• Office 365
• Hardware Device Support (printers, scanners, copiers)
• Remote Support Tools
• IT Asset Management

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.

About the Fire System Technician Role

Johnson Controls Arabia is seeking a skilled Fire System Technician to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is essential for ensuring the effective installation, testing, and commissioning of fire alarm and fire suppression systems, contributing to the safety and security of our clients' facilities.

Key Responsibilities

• Lead site works for the installation of fire suppression systems to meet target installation dates.
• Perform testing and commissioning of fire alarm systems to ensure optimal functionality.
• Act as a quantity surveyor, interpreting drawings to define and manage work obligations within approved project scopes.
• Obtain necessary MAR/MIR/WIR/QC approvals for supplied materials and completed work.
• Maintain accurate records of daily work progress and site quality control documentation, including WIR and site QC reports as applicable.
• Understand and differentiate various types of pipe, fittings, and first fix materials, and secure approvals based on project specifications.

Qualifications and Experience

• Diploma in Engineering (Mechanical or Electronics) with a minimum of 3 years of relevant experience.
• Alternatively, a Certificate course with 10 years of experience in Fire Alarm/Fire Suppression systems.
• Experience with Tyco Johnson Controls products such as Simplex and Ansul is preferred, though equivalent systems are acceptable.
• Demonstrated ability to read and understand technical drawings.

Required Skills and Competencies

• Fire Suppression System Installation
• Fire Alarm System Testing & Commissioning
• Proficiency in computer applications, including checking emails, using Excel, and other fire system-related tools.
• Experience in Simplex programming is highly preferred.
• Quantity Surveying skills
• Drawing Interpretation
• Familiarity with MAR/MIR/WIR/QC Approval Processes
• Record Keeping
• Understanding of Pipe, Fitting, and First Fix Materials

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves site-based work within these cities.

Join the Alesayi Holding team as an HA/AC Technician!
We are seeking a skilled and experienced technician responsible for diagnosing, troubleshooting, repairing, and installing home appliances, including air conditioning and refrigeration systems. This role provides both in-service center repairs and on-site customer support, while ensuring high service quality and customer satisfaction.

Key Responsibilities:

• Diagnose, troubleshoot, repair, and install AC, refrigeration, and home appliance systems.
• Perform maintenance and repair work according to company standards and service manuals.
• Handle small home appliances and electrical/electromechanical repairs.
• Test repaired and newly installed units to ensure functionality.
• Document repairs, spare parts usage, and service details accurately.
• Provide on-site service visits to customers, ensuring professional customer support.
• Obtain customer confirmation and satisfaction after service completion.
• Report technical issues to the Service Supervisor.
• Maintain a professional appearance and adhere to safety procedures.

Qualifications:

• Diploma in Air Conditioning & Refrigeration or related technical field.
• Minimum 5 years of experience in home appliance repair and maintenance.
• Strong technical knowledge of AC systems and refrigeration.
• Good troubleshooting and problem-solving skills.
• Basic English communication skills preferred.
• Valid driving license is a plus.

Preferred Candidate:

• Hands-on technician with strong field experience.
• Customer-service oriented with good communication skills.
• Able to work independently and manage service visits effectively.